Remote, United States. What You'll Do As a Senior Business Development Representative, you will ... Clearly articulate the value of Genesys Cloud and CX solutions aligned to customer challengesand ...
Remote, United States. What You'll Do As a Senior Business Development Representative, you will ... Clearly articulate the value of Genesys Cloud and CX solutions aligned to customer challengesand ...
Results Cx Remote information
What is a Results CX Remote?
A Results Cx Remote position typically refers to a remote job with ResultsCX, a company specializing in customer experience management solutions. Employees in this role work from home to assist customers via phone, chat, or email, handling inquiries, troubleshooting issues, and providing excellent service. This remote setup allows for flexibility and eliminates daily commuting, making it ideal for those seeking work-from-home opportunities. ResultsCX provides training and support to ensure employees can effectively perform their duties remotely.
What are the key skills and qualifications needed to thrive as a Results CX Remote customer service representative?
To thrive as a ResultsCX Remote Customer Service Representative, you need excellent verbal and written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM systems, call center software, and basic computer proficiency are essential technical requirements. Strong active listening, patience, and adaptability help build rapport with customers and effectively manage challenging situations. These skills and qualities are crucial for delivering high-quality customer experiences and maintaining client satisfaction in a remote work environment.
What types of support and resources are typically available to Results CX remote employees to help them succeed in their roles?
Results CX remote employees usually have access to comprehensive onboarding programs, regular training sessions, and dedicated team leads or supervisors to ensure they understand processes and expectations. Support is often provided through internal communication platforms, help desks, and peer-to-peer forums, fostering a collaborative environment despite working remotely. Additionally, remote team members can expect clear performance metrics and regular feedback, which help guide professional development and resolve challenges efficiently.
What is the difference between Results Cx Remote vs Customer Service Representative?
| Aspect | Results Cx Remote | Customer Service Representative |
|---|---|---|
| Required Credentials | High school diploma or equivalent; experience in customer experience roles | High school diploma or equivalent; customer service experience often preferred |
| Work Environment | Remote, home-based setup with digital communication tools | Typically office-based or remote, depending on employer |
| Industry Usage | Customer experience, client retention, and satisfaction roles | Customer support, call centers, retail, and service industries |
| Common Search/Comparison | Results Cx Remote vs Customer Service Representative |
Results Cx Remote and Customer Service Representative roles both focus on customer interaction, but Results Cx Remote emphasizes customer experience management and retention strategies, often requiring specific experience in CX. Customer Service Representatives handle direct support and inquiries, with broader industry applications. The main difference lies in the scope and focus of the roles, with Results Cx Remote being more specialized in customer experience optimization.
What are the most commonly searched types of Results Cx jobs in Indiana?
The most popular types of Results Cx jobs in Indiana are:
What are popular job titles related to Results Cx Remote jobs in Indiana?
For Results Cx Remote jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Results Cx Remote jobs in Indiana look for?
The top searched job categories for Results Cx Remote jobs in Indiana are:
What cities in Indiana are hiring for Results Cx Remote jobs?
Cities in Indiana with the most Results Cx Remote job openings:
Full-time
Medical, Dental, Vision, Retirement
Re-posted 24 days ago
Job description
Be the one building AI-powered experiences where they matter most.
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day.
Location: Remote, United States.
What You'll Do
As a Senior Business Development Representative, you will play a key role in driving new business growth across strategic accounts in North America. You will focus on building pipeline, engaging senior stakeholders, and partnering closely with Strategic Account Executives to execute targeted account strategies.
- Drive outbound prospecting across strategic accounts using calls, email, LinkedIn, and targeted campaigns
- Identify, research, and engage key decision-makers within Strategic and Enterprise organizations
- Partner closely with Strategic Account Executives to execute tailored account-based strategies and develop territories
- Qualify inbound and marketing-generated leads, converting them into high-quality sales opportunities
- Clearly articulate the value of Genesys Cloud and CX solutions aligned to customer challengesand business outcomes
- Consistently generate qualified pipeline aligned with regional revenue goals
- Maintain accurate activity tracking, pipeline management, and reporting in Salesforce
- Meet and exceed KPIs related to meetings booked, pipeline creation, pipeline acceleration and conversion rates
What You Bring
You are a driven, curious, and results-oriented professional with a passion for building pipeline and engaging customers.
- 3-5 years of experience in a BDR, SDR, or Inside Sales role within SaaS, CX, cloud, or technology environments
- Fluent in English
- Proven track record in outbound prospecting and pipeline generation
- Comfortable engaging mid-senior-C-level stakeholders in complex organizations
- Excellent communication, organizational, and time-management skills
- Experience with Salesforce, LinkedIn Sales Navigator, and modern sales engagement tools is a plus
- Incredible business acumen
Why Genesys
- Join a global leader in customer experience and cloud technology
- Gain experience working with some of the largest companies in the world on a team with strong market potential
- Competitive compensation with performance-based incentives
- Clear career progression within an outstanding sales organization
- Collaborative, diverse, and inclusive team environment
#LI-CP1 #LI-Remote
Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$54,700.00 - $96,300.00Benefits:
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Click here to view a summary overview of our Benefits.
Working at Genesys
- AI at enterprise scale- Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+new AI features were released in the last fiscal year.
- A flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
- Growth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support.
- Time to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
- Recognized globally - Genesys is Great Place to Work certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.
Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.
What Happens After You Apply
After you apply, here's what you can typically expect:
- Our Talent Acquisition team reviews your application with the hiring team.
- A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
- Next, you'll meet the hiring manager and other members of the interview team.
- We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
- After interviews are complete, our team will follow up with the final steps.
Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.
Stay Connected
Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.
Get notified about relevant opportunities.
Be the one building what's next - where AI, experience and impact come together.
Employee Referral
If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.
About Genesys:
Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visitwww.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression,marital status, domestic partner status,national origin, genetics, disability,military andveteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
About Genesys
Sourced by ZipRecruiter
Industry
Software development
Company size
5,001 - 10,000 Employees
Headquarters location
Menlo Park, CA, US
Year founded
1990