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Entry Level Customer Success Manager Jobs in Indiana

CarNow

Customer Success Manager

Zionsville, IN

Customer Success Manager Summary: A Customer Success Manager (CSM) is the primary point of contact for our dealer accounts, ensuring their success and satisfaction throughout the entire customer ...

CarNow

Customer Success Manager

Indianapolis, IN

Customer Success Manager Summary: A Customer Success Manager (CSM) is the primary point of contact for our dealer accounts, ensuring their success and satisfaction throughout the entire customer ...

CarNow

Customer Success Manager

Fort Wayne, IN · On-site

$65K - $90K/yr

Customer Success Manager Summary: A Customer Success Manager (CSM) is the primary point of contact for our dealer accounts, ensuring their success and satisfaction throughout the entire customer ...

CarNow

Customer Success Manager

Fort Wayne, IN · On-site

Customer Success Manager Summary: A Customer Success Manager (CSM) is the primary point of contact for our dealer accounts, ensuring their success and satisfaction throughout the entire customer ...

CarNow

Customer Success Manager

Zionsville, IN · On-site

Customer Success Manager Summary: A Customer Success Manager (CSM) is the primary point of contact for our dealer accounts, ensuring their success and satisfaction throughout the entire customer ...

CarNow

Customer Success Manager

Indianapolis, IN · On-site

$75K - $100K/yr

Customer Success Manager Summary: A Customer Success Manager (CSM) is the primary point of contact for our dealer accounts, ensuring their success and satisfaction throughout the entire customer ...

CarNow

Customer Success Manager

Indianapolis, IN

Customer Success Manager Summary: A Customer Success Manager (CSM) is the primary point of contact for our dealer accounts, ensuring their success and satisfaction throughout the entire customer ...

Coverall

Customer Success Manager

Indianapolis, IN

$50K/yr

Providing quotes to customers for additional services * Periodically loading equipment onto trucks Qualifications: * Account management preferred but not required * Exceptional written and verbal ...

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Entry Level Customer Success Manager information

See Indiana salary details

$30.9K

$79K

$133.2K

How much do entry level customer success manager jobs pay per year?

As of May 29, 2026, the average yearly pay for entry level customer success manager in Indiana is $79,041.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,600.00 and $94,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level Customer Success Manager, and why are they important?

To thrive as an Entry Level Customer Success Manager, you need a foundation in customer relationship management, problem-solving, and a bachelor's degree in business or a related field is often preferred. Familiarity with CRM software like Salesforce or HubSpot and basic data analysis tools is typically required. Strong communication, active listening, and a proactive approach to customer needs set standout candidates apart. These skills are crucial to building client trust, ensuring customer satisfaction, and driving long-term business growth.

What are some common challenges Entry Level Customer Success Managers face when starting out, and how can they overcome them?

Entry Level Customer Success Managers often face challenges such as learning to manage multiple client accounts, understanding diverse customer needs, and navigating internal processes. Building strong relationships with both customers and cross-functional teams is key to success. New managers can overcome these challenges by proactively seeking mentorship, utilizing available customer success tools, and regularly communicating with both clients and internal stakeholders. Developing strong organizational and time management skills also helps in balancing the workload and ensuring customer satisfaction.

What is an Entry Level Customer Success Manager?

An Entry Level Customer Success Manager is a professional who helps new and existing customers get the most value from a company's products or services. They typically handle onboarding, answer customer questions, and provide ongoing support to ensure customer satisfaction. Their goal is to build strong relationships with clients, address issues promptly, and help customers achieve their desired outcomes. This entry-level role is a great starting point for those interested in customer service and relationship management, often providing training and career growth opportunities.

What is the difference between Entry Level Customer Success Manager vs Customer Support Specialist?

AspectEntry Level Customer Success ManagerCustomer Support Specialist
Required CredentialsBachelor's degree often preferred; some certifications in customer success or CRM toolsHigh school diploma or equivalent; technical or product-specific training
Work EnvironmentProactive engagement with clients, managing accounts, and ensuring satisfactionReactive support, troubleshooting, and resolving customer issues
Employer & Industry UsageUsed in SaaS, tech, and service industries focusing on customer retentionCommon across retail, telecom, and tech sectors for technical support roles

While both roles involve customer interaction, an Entry Level Customer Success Manager focuses on proactive account management and customer retention, whereas a Customer Support Specialist primarily handles reactive troubleshooting and issue resolution. The CSM role often requires a broader understanding of customer needs and strategic engagement, making it more relationship-oriented.

What are the most commonly searched types of Customer Success Manager jobs in Indiana? The most popular types of Customer Success Manager jobs in Indiana are:
What are popular job titles related to Entry Level Customer Success Manager jobs in Indiana? For Entry Level Customer Success Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Entry Level Customer Success Manager jobs in Indiana look for? The top searched job categories for Entry Level Customer Success Manager jobs in Indiana are:
What cities in Indiana are hiring for Entry Level Customer Success Manager jobs? Cities in Indiana with the most Entry Level Customer Success Manager job openings:
Entry Level Customer Success Manager jobs near you
Infographic showing various Entry Level Customer Success Manager job openings in Indiana as of May 2026, with employment types broken down into 2% As Needed, 95% Full Time, and 3% Part Time. Highlights an 70% Physical, 5% Hybrid, and 25% Remote job distribution, with an average salary of $79,041 per year, or $38 per hour.
Customer Success Manager

Customer Success Manager

Cornerstone OnDemand

Indianapolis, IN

Other

Posted 17 days ago

Job description

Customer Success Manager - Americas

The Customer Success Manager (CSM) is responsible for a portfolio of customer accounts and leverages product expertise and a practitioner's lens to align account strategy with business outcomes. The CSM builds relationships with clients and plays an essential role in developing and managing ongoing partnerships in order to maintain a high level of client satisfaction and loyalty. By maintaining a proactive focus on product optimization, adoption and engagement, the CSM drives outcomes leading to renewals, expansion and advocacy.

As the trusted partner for the customer on use-case, product functionality and talent management best practices, the CSM collaborates with Sales to set outcomes and measurable objectives with the customer and ensures the customer is on track to seeing maximum value from the Cornerstone solution. Engaging across the customer's organization and internally within Cornerstone, the CSM "quarterbacks" experiences by various cross-functional teams on behalf of the customer and proactively identifies opportunities and risks and presents recommendations and solutions.

In this role you will:

  • Manage a portfolio of customers and conduct regular customer meetings to drive a high level of satisfaction and value realization with the Cornerstone solution.

  • Collaborate with Account Managers to set outcomes and measurable objectives with the customer.

  • Develop a consultative relationship with each customer and work across business and functional units to gain customer insight and build effective partnerships.

  • Partner with customers to understand their current and future business goals and challenges and translate that into people, product and process strategies.

  • Empower customers to connect their goals and challenges with solutions in the Cornerstone platform while increasing adoption and utilization.

  • Work across the customer's business organization to communicate the value of these solutions to their team and executives.

  • Advocate on behalf of customers by engaging with Cornerstone's product and technical teams to translate customer feedback into product requirements.

  • Collaborate and work cross-functionally, engaging the appropriate consultants and technical resources as necessary.

  • Provide industry insights, guidance and recommendations to drive customer strategic outcomes.

  • Meet assigned targets for expansion, renewals and strategic objectives in assigned accounts.

  • Pass initial certification exams and maintain expert level knowledge of Cornerstone product offerings and configuration options by staying current with releases.

  • ... and being the rockstar you are, you will be willing to take on additional responsibilities as needed.

You've got what it takes if you...

  • Have a B.A./B.S. degree or equivalent professional experience in Human Resources, Organizational Development or other applicable field.

  • Have a minimum of 3 years of experience using the Cornerstone application or comparable product with a demonstrated high level of skill.

  • Are highly detail-oriented and able to manage multiple projects simultaneously.

  • Are organized and methodical with excellent follow-up to meet customer expectations and deadlines.

  • Have excellent communication, presentation, consulting and analytical skills.

  • Have passion for customer success.

  • Enjoy working in a fast-paced, dynamic organization.

  • Are able to adapt changes in roles and responsibilities.

  • Are able to travel up to 15-30%.

Extra dose of awesome if you have.. .

  • SPHR, SHRM-CP, SHRM-SCP, CCP, CPLP designation

  • MBA or other graduate degree

  • Salesforce, Seismic, and Gainsight experience

Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com

Cornerstone onDemand logo

About Cornerstone onDemand

Sourced by ZipRecruiter

Cornerstone OnDemand (CSOD) is at a critically important juncture in the company's lifecycle. CSOD is the world's largest and most successful stand-alone unified Talent Management company and one of the world's largest SaaS companies. The company is entering a phase of achieving scale and global expansion through continued relentless execution.

Industry

Computer and computer peripheral equipment and software wholesalers

Company size

1,001 - 5,000 Employees

Headquarters location

Santa Monica, CA, US

Year founded

1999

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