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Customer Success Manager Remote Jobs in Indiana (NOW HIRING)

Dealerware

Customer Success Manager

Indianapolis, IN · Remote

This is a remote role based in Ann Arbor, Michigan or Indianapolis, Indiana. The role will manage ... Develop and execute customer success strategies to increase adoption and drive dealer engagement to ...

NoGigiddy

Customer Success Specialist

Indianapolis, IN · Remote

$16 - $22/hr

... remote jobs, surveys, gig platforms, and financial tools -- all in one place, free to access, no ... support CRM Identify recurring issues and report patterns to the product team Contribute to the ...

Valve And Meter

Client Success Manager

Indianapolis, IN · On-site +1

$80K/yr

HubSpot (CRM) * PlacesScout, Zapier, Ninety * Google Ads, Microsoft Ads, Local Service Ads * Google ... Hybrid or remote flexibility * Opportunities for growth and advancement If you are a strategic ...

Sharetec

Customer Success Support Analyst

Fort Wayne, IN · On-site +1

$45K - $52K/yr

The Role We're looking for a Customer Success Support Analyst to be the face and voice of Sharetec ... Deliver service and support to credit union end users via remote connection, diagnosing and ...

HMG Careers

Sales Manager Remote

Elkhart, IN · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

Apply Early

HMG Careers

Sales Manager Remote

Judson, IN · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

Apply Early

HMG Careers

Sales Manager Remote

Sandusky, IN · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

Apply Early

HMG Careers

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

Apply Early

HMG Careers

Sales Manager Remote

Mill Grove, IN · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

Apply Early

HMG Careers

Sales Manager Remote

Schnellville, IN · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

Apply Early

HMG Careers

Sales Manager Remote

Merriam, IN · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

Apply Early

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Showing results 1-20

All JobsCustomer Success Manager Remote JobsCustomer Success Manager Remote Jobs in Indiana

Customer Success Manager Remote information

See Indiana salary details

$30.9K

$79K

$133.2K

How much do customer success manager remote jobs pay per year?

As of Jul 6, 2026, the average yearly pay for customer success manager remote in Indiana is $79,041.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,600.00 and $94,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Success Manager (Remote), and why are they important?

To thrive as a Customer Success Manager (Remote), you need a solid understanding of account management, customer relationship building, and SaaS product knowledge, often supported by a bachelor's degree in business or a related field. Familiarity with CRM tools like Salesforce, customer support platforms, and data analytics systems is typically required. Exceptional communication, problem-solving abilities, and self-motivation are crucial soft skills for excelling in a remote environment. These skills ensure customer satisfaction, retention, and effective collaboration across distributed teams, driving long-term business growth.

What is a Customer Success Manager (Remote)?

A Customer Success Manager (Remote) is a professional responsible for ensuring that customers achieve their desired outcomes while using a company's products or services, all while working from a remote location. Their main duties include onboarding new clients, providing ongoing support, and building strong relationships to encourage customer retention and satisfaction. They act as a bridge between the customer and the company, addressing any issues and identifying opportunities for customers to gain more value. Working remotely, they leverage digital communication tools to connect with clients and internal teams. This role is crucial in SaaS and service-oriented industries, where long-term customer engagement is a priority.

How to Become a Remote Customer Success Manager

The qualifications to become a remote customer success manager vary depending on the industry. If you work in a technical field, such as for a SaaS company that negotiates and develops software licensing agreements, you need strong technical skills and a background in sales or marketing. A bachelor’s degree is often useful, but several years of experience as a customer support representative or entry-level customer success worker is often considered more important. To excel in a remote customer success manager position, you must have excellent interpersonal, communication, and critical thinking skills, as well as the ability to oversee department staff.

How do Customer Success Managers working remotely typically collaborate with cross-functional teams to address client needs?

As a remote Customer Success Manager, you will regularly collaborate with teams such as sales, product, and support through virtual meetings, shared project management tools, and real-time communication platforms. Building strong relationships and maintaining clear communication are key, as you often serve as the main point of contact between clients and internal teams. You may be responsible for coordinating product feedback, troubleshooting client issues, and aligning resources to ensure client satisfaction. Effective collaboration relies on being proactive, organized, and responsive despite not sharing a physical workspace.
More about Customer Success Manager Remote jobs
What are the most commonly searched types of Customer Success Remote jobs in Indiana? The most popular types of Customer Success Remote jobs in Indiana are:
What are popular job titles related to Customer Success Manager Remote jobs in Indiana? For Customer Success Manager Remote jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Customer Success Manager Remote jobs in Indiana look for? The top searched job categories for Customer Success Manager Remote jobs in Indiana are:
What cities in Indiana are hiring for Customer Success Manager Remote jobs? Cities in Indiana with the most Customer Success Manager Remote job openings:
Customer Success Manager Remote jobs near you
Infographic showing various Customer Success Manager Remote job openings in Indiana as of June 2026, with employment types broken down into 90% Full Time, 5% Part Time, and 5% Contract. Highlights an 38% Physical, 3% Hybrid, and 59% Remote job distribution, with an average salary of $79,041 per year, or $38 per hour.
Customer Success Manager

Customer Success Manager

Dealerware

Indianapolis, IN • Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Job description

We are looking for an experienced and customer-focused Customer Success Manager (CSM) to join our team. This role combines the technical expertise of onboarding and training with strategic relationship management to drive customer adoption, satisfaction, and retention. The CSM will work closely with customers to ensure maximum product utilization and support long-term business outcomes.


This is a remote role based in Ann Arbor, Michigan or Indianapolis, Indiana. The role will manage the Midwest region: Michigan, Ohio, Indiana, Kentucky, Tennessee, North Carolina + Canada. Frequent, same-day travel (at least 50%) to client sites is an essential function of this position. Additional travel includes occasional overnight stays within the territory, periodic trips to Austin, TX headquarters, and air travel throughout the territory up to 20%.

Key ResponsibilitiesAdoption & Customer Success Strategies
  • Develop and execute customer success strategies to increase adoption and drive dealer engagement to meet business objectives.
  • Proactively monitor customer usage and identify opportunities for improved utilization of platform features.
  • Deliver monthly Executive Business Reviews and Impact Reviews, partnering with customer stakeholders to evaluate progress against success criteria, surface risk, and drive outcomes.
  • Partner with customers to align platform use with their business goals and uncover growth opportunities.
Account Management & Relationship Building
  • Act as the primary point of contact for assigned accounts, building strong, long-term relationships with key stakeholders.
  • Provide ongoing support and guidance to customers, ensuring their satisfaction and loyalty.
  • Proactively identify upsell opportunities, introduce new features, and ensure customer renewals.
  • Handle escalations with professionalism and a focus on swift resolution.
Training & Optimization
  • Manage occasional training, ensuring a smooth and timely implementation process for new users.
  • Work cross-functionally to maintain implementation plans, including detailed timelines, milestones, and deliverables.
  • Serve as a liaison between sales and implementation during the onboarding process, addressing customer needs and technical requirements.
Collaboration & Continuous Improvement
  • Act as the Voice of the Customer, sharing customer insights and feedback with internal teams to drive product and process improvements.
  • Collaborate cross-functionally with Sales, Product, and Support teams to ensure customers achieve desired outcomes.
  • Develop and contribute to scalable resources, including training materials, playbooks, and success templates.
  • Stay informed on industry trends, best practices, and customer success innovations to enhance your impact.
Required qualifications:
  • 3+ years in customer success, account management, or a related customer-facing role in a Saas software company.
  • Experience in the automotive industry.
  • Strong project management skills with a proven ability to manage multiple customers and priorities simultaneously.
  • Exceptional communication and interpersonal skills, with a customer-centric approach to problem-solving.
  • Proficiency in Salesforce and Jira, with an ability to analyze data and translate insights into action.
  • A collaborative mindset and a passion for driving customer success and outcomes.
  • Ability to travel up to 50%, including overnight travel.
Dealerware offers you:
  • Competitive base salary with bonus incentive eligibility
  • Full benefits (medical, dental, vision, disability)
  • 401(k) with company match
  • On-demand educational courses via LinkedIn Learning
  • Tuition reimbursement and continuing education
  • Unlimited paid vacation policy
  • Flexible work
  • Generous Paid Parental Leave program
  • Modern office and a dynamic team in downtown Austin with free parking
  • Friendly, small company environment with a progressive culture

Apply