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Customer Success Manager Remote Edtech Jobs in Indiana

HMG Careers

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Ongoing training and mentorship from experienced managers * High-quality leads provided with no ...

Priority1

Territory Manager-Remote

Indianapolis, IN · On-site +1

These talented men and women drive our business, and we are committed to their success. Priority1 ... The Priority1 value proposition delivers best in class solutions for customers, while also reducing ...

RTM Business Group

Account Executive

Indianapolis, IN · On-site +1

Background in Sales, Customer Success, Marketing or B2B events * Professional & interpersonal ... Flexible/Hybrid work model (WFH and Remote opportunities) * Medical/dental/vision coverage * We ...

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Customer Success Manager Remote Edtech information

How does a remote Customer Success Manager in Edtech typically collaborate with product and support teams to enhance the user experience?

As a remote Customer Success Manager in Edtech, you will regularly coordinate with both product and support teams to relay customer feedback, report common user issues, and advocate for feature improvements that address real classroom needs. Collaboration often involves virtual meetings, shared project management tools, and ongoing communication to ensure that customer insights are incorporated into product updates and support strategies. This cross-functional teamwork is essential for driving user satisfaction and ensuring that educators and learners achieve their desired outcomes with the platform.

What does a Customer Success Manager do in a remote Edtech company?

A Customer Success Manager (CSM) in a remote Edtech company is responsible for ensuring that educational institutions or individual users achieve their desired outcomes while using the company's digital learning products and services. They onboard new clients, provide ongoing support, and proactively address any issues to maximize customer satisfaction and retention. Working remotely, they utilize digital communication tools to build strong relationships, gather feedback, and collaborate with internal teams to improve the product experience.

What is the difference between Customer Success Manager Remote Edtech vs Customer Support Specialist Remote Edtech?

AspectCustomer Success Manager Remote EdtechCustomer Support Specialist Remote Edtech
Primary RoleBuilds long-term relationships, onboarding, and retention of clientsProvides technical assistance and resolves user issues
Required SkillsCustomer relationship management, communication, onboardingTechnical troubleshooting, communication, problem-solving
Work EnvironmentClient-facing, proactive engagement, strategic focusHelp desk, reactive support, technical troubleshooting
Common CertificationsCustomer success certifications, CRM toolsTechnical support certifications, product-specific training

While both roles involve customer interaction in the Edtech industry, the Customer Success Manager focuses on proactive relationship building and retention, whereas the Customer Support Specialist handles reactive technical issues. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What are the key skills and qualifications needed to thrive as a Customer Success Manager in a remote edtech role, and why are they important?

To thrive as a Customer Success Manager in remote edtech, you need expertise in client relationship management, a solid understanding of educational technology products, and often a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, support ticketing systems, and virtual meeting tools is typically required. Outstanding communication, problem-solving, and self-motivation are essential soft skills for building trust and guiding clients in a remote setting. These skills ensure customer satisfaction, drive product adoption, and foster long-term partnerships crucial to the success of both clients and the company.
What are popular job titles related to Customer Success Manager Remote Edtech jobs in Indiana? For Customer Success Manager Remote Edtech jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Customer Success Manager Remote Edtech jobs in Indiana look for? The top searched job categories for Customer Success Manager Remote Edtech jobs in Indiana are:
What cities in Indiana are hiring for Customer Success Manager Remote Edtech jobs? Cities in Indiana with the most Customer Success Manager Remote Edtech job openings:
Customer Success Manager Remote Edtech jobs near you
Infographic showing various Customer Success Manager Remote Edtech job openings in Indiana as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.
Director of Technical Account Management, Customer Success, Cybersecurity / DLP

Director of Technical Account Management, Customer Success, Cybersecurity / DLP

Planet Green Search

Indianapolis, IN • On-site, Remote

Other

Medical, PTO

Posted 11 days ago

Job description

Director of Technical Account Management, Customer Success Director of Technical Account Management, Customer Success

Leading DLP AI Cybersecurity Provider | Remote (US) | Full-Time

The Mission

You're the cybersecurity co-pilot every enterprise trusts when their crown-jewel data is on the line. As the leader of Technical Account Management & Customer Success for a pioneering DLP AI platform, you'll turn complex cybersecurity challenges into seamless wins-onboarding global teams, preventing data leaks before they happen, and proving ROI that makes CISOs sleep better at night.

When a Fortune 500 security team panics at 2 a.m. over an exfiltration alert, you're the voice that turns chaos into control. When a "nice-to-have" becomes a "must-have" DLP policy, you're the one translating real-world cyber risk into product reality. Their cybersecurity victories become your adrenaline rush.

What You'll Actually Do (and why it's next-level)
  • Master the DLP AI Engine Speak fluent regex, ML classification, and behavioral analytics. Debug policy false-positives while briefing the CISO in the same breath.
  • Orchestrate Zero-Friction Onboarding at Cyber Speed Build launch sequences-live fire drills, policy simulators, executive playbooks-that get DLP AI live and enforcing in under 30 days.
  • Run Customer Cyber Health Like a SOC Dashboard Instrument real-time signals (policy adoption, leak attempts blocked, user friction spikes) to predict and prevent churn before the customer feels pain.
  • Fuel the DLP AI Roadmap with Frontline Intel Funnel raw cybersecurity feedback-"this endpoint is blind," "we need USB control yesterday"-straight into sprint zero. Watch your insights ship as zero-day DLP defenses.
  • Scale a World-Class Cyber Success Empire Player-coach today, general tomorrow: hire, train, and arm a team that turns every support ticket into a cybersecurity success story.
  • Triage Like a Cyber Incident Commander Partner with Engineering to reproduce, prioritize, and neutralize DLP gaps before they trend on Dark Web forums.
  • Travel Like a Cyber Road Warrior (30%) Boots-on-ground for red-team workshops, CISO dinners, and turning pilot POCs into multi-year, seven-figure DLP AI deployments.
You, in Bullet-Proof Cyber ArmorSuperpowerProof You Have ItCyber Empathy at ScaleYou read the SOC and the boardroom.DLP AI NinjaCan tune a policy in Postman while calming a frantic GC.Relationship FortifierTurn one DLP champion into an internal cybersecurity sales force.Threat Data BloodhoundSpot exfil patterns like Neo sees code.Cyber StorytellerMake "here's your PII leak map" feel like a TED Talk on steroids.Bonus: Cybersecurity Scar TissueYou've lived through a breach postmortem-or stopped one cold.
The Fine Print (but make it epic)
  • 70% Remote, 30% Cyber Field Ops - Quarterly "DLP War Rooms" in Austin + fly-to-customer breach simulations.
  • Arsenal: Our DLP AI platform, Gainsight, Notion, Loom, Linear, and your unbreakable cyber charisma.
Why You'll Never Look Back

This isn't a job. It's command of the post-sale cybersecurity universe at the company redefining DLP with AI.

You'll report to the CRO, shape product with Engineering, and hold equity that moves when data leaks stop.

Plus, the perks? We secure what matters-including you. Benefits built for balance, growth, and peace of mind in a hybrid world (may vary by country):

  • Health Benefits - Full armor for you and your family.
  • Hybrid Work - Flex between home base and cyber HQ.
  • Unlimited PTO - Recharge to stay sharp on the front lines.
  • Company Swag - Rep the shield. Look cyber sharp.
  • Lunch & Happy Hours - Free fuel for late-night DLP policy jams.
  • Snacks & Drinks - Endless caffeine-some say the best coffee in cybersecurity.

Ready to lead the DLP AI revolution and own customer success like a cyber startup founder with Series B firepower? Drop your resume + a 3-bullet "here's how I 10x'd a cybersecurity outcome" story.

Let's make our DLP AI the platform CISOs swear by in Slack

Director of Technical Account Management, Customer Success

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