ZipRecruiter

Log In

2

Customer Success Manager Remote Edtech Jobs in Indiana

RTM Business Group

Account Executive

Indianapolis, IN · On-site +1

Background in Sales, Customer Success, Marketing or B2B events * Professional & interpersonal ... Flexible/Hybrid work model (WFH and Remote opportunities) * Medical/dental/vision coverage * We ...

Harris

$10/hr

Chronic Care Manager Location: Remote Join our mission to help transform healthcare delivery from ... Committed to excellence in patient care and customer service. What we offer: * Contract position ...

Harris

This remote role welcomes candidates anywhere in the US. Salary: 140K - 160K AI & Innovation ... Build strong working relationships with Sales, Product, and Customer Success to ensure Operations ...

Harris

This remote role welcomes candidates anywhere in the US. Salary: 140K - 160K AI & Innovation ... Build strong working relationships with Sales, Product, and Customer Success to ensure Operations ...

New

next page

Showing results 1-20

All JobsCustomer Success Edtech JobsCustomer Success Manager Remote Edtech JobsCustomer Success Manager Remote Edtech Jobs in Indiana

Customer Success Manager Remote Edtech information

How does a remote Customer Success Manager in Edtech typically collaborate with product and support teams to enhance the user experience?

As a remote Customer Success Manager in Edtech, you will regularly coordinate with both product and support teams to relay customer feedback, report common user issues, and advocate for feature improvements that address real classroom needs. Collaboration often involves virtual meetings, shared project management tools, and ongoing communication to ensure that customer insights are incorporated into product updates and support strategies. This cross-functional teamwork is essential for driving user satisfaction and ensuring that educators and learners achieve their desired outcomes with the platform.

What does a Customer Success Manager do in a remote Edtech company?

A Customer Success Manager (CSM) in a remote Edtech company is responsible for ensuring that educational institutions or individual users achieve their desired outcomes while using the company's digital learning products and services. They onboard new clients, provide ongoing support, and proactively address any issues to maximize customer satisfaction and retention. Working remotely, they utilize digital communication tools to build strong relationships, gather feedback, and collaborate with internal teams to improve the product experience.

What is the difference between Customer Success Manager Remote Edtech vs Customer Support Specialist Remote Edtech?

AspectCustomer Success Manager Remote EdtechCustomer Support Specialist Remote Edtech
Primary RoleBuilds long-term relationships, onboarding, and retention of clientsProvides technical assistance and resolves user issues
Required SkillsCustomer relationship management, communication, onboardingTechnical troubleshooting, communication, problem-solving
Work EnvironmentClient-facing, proactive engagement, strategic focusHelp desk, reactive support, technical troubleshooting
Common CertificationsCustomer success certifications, CRM toolsTechnical support certifications, product-specific training

While both roles involve customer interaction in the Edtech industry, the Customer Success Manager focuses on proactive relationship building and retention, whereas the Customer Support Specialist handles reactive technical issues. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What are the key skills and qualifications needed to thrive as a Customer Success Manager in a remote edtech role, and why are they important?

To thrive as a Customer Success Manager in remote edtech, you need expertise in client relationship management, a solid understanding of educational technology products, and often a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, support ticketing systems, and virtual meeting tools is typically required. Outstanding communication, problem-solving, and self-motivation are essential soft skills for building trust and guiding clients in a remote setting. These skills ensure customer satisfaction, drive product adoption, and foster long-term partnerships crucial to the success of both clients and the company.
What are popular job titles related to Customer Success Manager Remote Edtech jobs in Indiana? For Customer Success Manager Remote Edtech jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Customer Success Manager Remote Edtech jobs in Indiana look for? The top searched job categories for Customer Success Manager Remote Edtech jobs in Indiana are:
What cities in Indiana are hiring for Customer Success Manager Remote Edtech jobs? Cities in Indiana with the most Customer Success Manager Remote Edtech job openings:
Customer Success Manager Remote Edtech jobs near you
Infographic showing various Customer Success Manager Remote Edtech job openings in Indiana as of July 2026, with employment types broken down into 77% Full Time, 21% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.
Account Executive

Account Executive

RTM Business Group

Indianapolis, IN • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 27 days ago

Job description

Account Executive

RTM Business Group

Remote in CA, FL, TX, PA, GA, OH, IN, SC, MA

Full-time

51-200 employees Market Research

Originally posted April 2026; this is a 100% remote, full-time role

Who We Are:

RTM Business Group is a professional development conferences and events company working in EdTech, Healthcare, Government, Medical and Banking sectors. We partner with Fortune 1000 companies, catering specifically to the C-suite, providing curated content and peer-to-peer collaboration.

 Our events are located in major cities throughout the country - LA, Austin, San Diego, Miami, Chicago, DC, etc. .Our team travels together which is a truly unique experience, different from "traditional" work travel, which in turn cultivates interdepartmental relationships and friendships that drive our collaborative culture.

About the Role:

RTM is looking for an ambitious Account Executive to join our team! The ideal candidate is excited by the opportunity of a full-cycle sales role. You will focus primarily on new business development for RTM by prospecting, closing and account management in a B2B selling environment. It has an uncapped earning potential. We offer extensive, ongoing training and a unique opportunity for both collaborative and independent work.

Our events are located in major cities throughout the country - LA, Austin, San Diego, Miami, Chicago, DC, etc.. Our team travels together which is a truly unique experience, different from "traditional" work travel, which in turn cultivates interdepartmental relationships and friendships that drive our collaborative culture.

Responsibilities:

  • Drive sales process from end to end: lead prospecting, deal closing and account management for repeat and future business opportunities
  • Grow, develop and manage a 7 figure book of business
  • Research target market and identify leads through a variety of sources
  • Qualify prospects against company criteria of an ideal customer profile
  • Prospect leads through tailored, value-add outbound calls, emails and social outreach
  • Conduct daily prospecting activities: ~60 personalized emails and ~30 cold calls
  • Pitch to C-suite decision makers by consulting on their business challenges and demonstrating the value of our service
  • Act as main point of contact for the client, draft and deliver proposals
  • Onsite account management and rebooking
  • Work directly with Sales Managers to manage pipeline from prospecting to closing
  • Maintain, monitor and report key performance indicators to Sales Managers
Skills and Qualifications
  • 1-3 years of sales experience
  • Ability to travel regularly to events 
  • Bachelor's degree
  • 3 or more years of experience in B2B events
  • Background in Sales, Customer Success, Marketing or B2B events 
  • Professional & interpersonal communication skills
  • Passion for sales and  professional development
  • Self-starter, extremely organized and detailed-oriented with a strong commitment to accuracy
  • Must be proactive and have the ability to work under pressure
  • Competency with technology and ability to learn new software and applications
Preferred Qualifications
  • Experience with HubSpot
The Benefits of Working with RTM Business Group
  • 15+ PTO Days
  • Flexible/Hybrid work model (WFH and Remote opportunities)
  • Medical/dental/vision coverage
  • We offer a 401k matching plan that will begin after 9 months of continuous full time employment, starting on the first of the month after eligibility
  • Pre-tax commuter benefits
  • Travel to major cities (all expenses paid)
  • Opportunity for vertical movement within the company

Salary $55,000k - $75,000k base + bonuses/incentives/uncapped commission

Year one total compensation expectations: $100,000k - $125,000k

RTM Business Group, provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, gender, national origin, age, disability, or any other federal, state, or local protected class.

Apply