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Customer Success Leader Jobs in Indiana (NOW HIRING)

Harris

Harris is a leading provider of mission critical software to the public sector in North America. As ... Our success has been realized through investments in our proprietary software and market expertise.

Harris

Harris is a leading provider of mission critical software to the public sector in North America. As ... Our success has been realized through investments in our proprietary software and market expertise.

iboss

Customer Success Engineer (K-12)

Indianapolis, IN · On-site

Customer Success Engineers will work with government, K12, commercial and enterprise customers via ... Work with team leads and management to bubble up recurring issues or opportunities for product or ...

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Showing results 21-40

All JobsCustomer Success Leader JobsCustomer Success Leader Jobs in Indiana

Customer Success Leader information

See Indiana salary details

$30.9K

$79K

$133.2K

How much do customer success leader jobs pay per year?

As of Aug 12, 2026, the average yearly pay for customer success leader in Indiana is $79,041.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,600.00 and $94,200.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Leader vs Customer Success Manager?

AspectCustomer Success LeaderCustomer Success Manager
ResponsibilitiesOversees customer success strategies, leads teams, and drives retention at a strategic level.Manages individual customer accounts, ensures satisfaction, and supports retention efforts.
Required CredentialsTypically requires experience in customer success, leadership skills, and industry knowledge.Requires customer success experience, communication skills, and industry familiarity.
Work EnvironmentLeadership teams, strategic planning, cross-department collaboration.Direct interaction with customers, account management, and support teams.

The Customer Success Leader focuses on strategic oversight and team leadership, while the Customer Success Manager handles day-to-day account management. Both roles require customer success experience, but the leader role emphasizes strategy and team development, whereas the manager role emphasizes direct customer interaction.

What is a customer success leader?

A Customer Success Leader is a professional responsible for guiding and overseeing a company's customer success team. Their primary goal is to ensure customers achieve their desired outcomes while using the company's products or services, which helps drive retention and growth. Customer Success Leaders develop strategies, analyze customer data, and collaborate with other departments to improve the overall customer experience. They play a key role in building long-term relationships with clients by proactively addressing their needs and challenges.

How does a customer success leader balance strategic planning with day-to-day team management?

A Customer Success Leader is responsible for both high-level strategic planning and the daily management of their team. This means setting long-term goals for customer outcomes, while also being hands-on with coaching, performance tracking, and resolving escalated client issues. Balancing these aspects often involves delegating routine tasks, leveraging data to inform strategy, and regularly communicating with both customers and internal stakeholders. The role requires strong organizational skills and the ability to pivot between big-picture thinking and immediate operational needs.

What are the key skills and qualifications needed to thrive as a customer success leader, and why are they important?

To thrive as a Customer Success Leader, you need a deep understanding of customer relationship management, strategic account planning, and proven leadership experience, often supported by a bachelor's degree in business or a related field. Familiarity with CRM software like Salesforce, customer support platforms, and data analytics tools is typically required. Exceptional communication, problem-solving, and team-building skills set standout leaders apart in this role. These abilities are crucial to driving customer retention, fostering team performance, and ensuring clients achieve desired outcomes with the company's products or services.
What are popular job titles related to Customer Success Leader jobs in Indiana? For Customer Success Leader jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Customer Success Leader jobs in Indiana look for? The top searched job categories for Customer Success Leader jobs in Indiana are:
What cities in Indiana are hiring for Customer Success Leader jobs? Cities in Indiana with the most Customer Success Leader job openings:
Customer Success Leader jobs near you
Infographic showing various Customer Success Leader job openings in Indiana as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $79,041 per year, or $38 per hour.

Sales + Customer Success Manager

Weaver Fundraising

Carmel, IN • On-site

$15K/yr

Other

Retirement

Re-posted 2 days ago

Job description

Job Type
Full-time
Description
Weaver Fundraising has been an industry leader in product fundraising technology and service for over 45 years. The Sales + Customer Success Manager drives Trail's End growth by converting new Scouting Units, onboarding them successfully, and strengthening relationships with existing units to increase engagement and long-term success. This is a fast-paced, goal-driven role for a strong communicator who thrives on building relationships, leading teams, using technology effectively, and turning performance insights into action.
Success in this role means managing a high volume of outreach and account activity, guiding units through onboarding and activation, and helping returning units achieve stronger results with less effort. The ideal candidate brings a results-driven sales mindset, strong organizational discipline, comfort with CRM and AI tools, and a passion for supporting Scouting programs and the youth they serve. Your work directly fuels our mission to help Scouting programs raise more money so youth can achieve their goals.
Compensation includes a competitive base salary plus performance bonus tied to Scouting Unit growth.
Location: Indianapolis, IN (In-Office 5 days)
HOW WILL YOU HELP US GROW?

  • Drive Pipeline Growth: Accountability to pipeline growth for new Unit prospects, including oversight of onboarding and activation.
  • Sales Enablement: Leverage pre-approved materials and create custom content when needed to guide and support outreach and address specific client concerns and preferences.
  • Relationship Management: Cultivate and maintain long-term relationships with clients, offering continuous support and service. Conduct regular follow-ups to ensure customer satisfaction and retention.
  • Sales Reporting: Keep precise and up-to-date records in HubSpot of sales activities, client interactions, and progress toward sales targets. Prepare regular reports for your Sales Leader as needed.
  • Account Management Training: Coach team to support and grow their portfolios of Units through regular communication, helpful coaching, and simple, actionable best practices.
  • Market Research: Stay abreast of industry trends, competitive products, and market conditions. Utilize this knowledge to position our technology and products effectively and provide your units and councils with pertinent information.
  • Compliance: Ensure all sales activities comply with Scouting requirements and company policies, protect client confidentiality, and uphold the highest ethical standards.
  • Mission Advocacy: Represent Trail's End with positivity and purpose, always keeping Scouts at the center of the work.
Requirements
WHAT DO YOU NEED TO HAVE?
  • Bachelor's degree in business, marketing, or a related field preferred.
  • 5+ years of sales experience with a track record of results.
  • Action-oriented, results-driven leader with a strong drive to win.
  • Strong communicator across phone, email, and written outreach.
  • Comfortable using CRM and AI tools such as HubSpot, Gong, and Copilot.
  • Able to manage high-volume team activity while staying organized and detail-oriented.
  • Willing to travel within the assigned territory and maintain a flexible schedule.
  • Valid driver's license and reliable transportation required; MVR checks are conducted regularly.
PREFERRED QUALIFICATIONS:
  • Aptitude for adopting and learning new technology.
  • Familiarity with Scouting or similar youth programs.
  • Ability to review performance data and turn insights into clear next steps.
HOW WILL WE HELP YOU GROW?
  • Up to 5% 401(k) company match
  • $2500 annual HSA contribution
  • Up to $15K in continued ed reimbursement
  • Free on-site gym + healthy snacks
  • A mission-driven, collaborative culture

The role responsibilities are various and not limited to those written in this document.

Apply