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Senior Customer Success Jobs in Indiana (NOW HIRING)

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Senior Customer Success information

See Indiana salary details

$23.8K

$76.4K

$155.6K

How much do senior customer success jobs pay per year?

As of Aug 10, 2026, the average yearly pay for senior customer success in Indiana is $76,398.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,500.00 and $98,000.00 per year, depending on experience, location, and employer.

What is senior customer success?

Senior customer success professionals manage relationships with key clients to ensure satisfaction, retention, and growth. They often lead onboarding, provide strategic guidance, and use tools like CRM software to track customer health and engagement. This role typically requires strong communication skills and industry knowledge.

What are the key skills and qualifications needed to thrive as a senior customer success professional?

To thrive as a Senior Customer Success professional, you need deep expertise in client relationship management, problem-solving, and a solid understanding of your company's products or services, often supported by a bachelor's degree or equivalent experience. Familiarity with customer relationship management (CRM) systems such as Salesforce, customer analytics tools, and project management software is typically required. Outstanding communication, strategic thinking, and empathy help build trust and proactively address client needs. These skills are essential for driving customer satisfaction, retention, and long-term business growth.

How does a senior customer success professional typically collaborate with other departments to ensure client satisfaction?

Senior Customer Success professionals often act as a bridge between clients and various internal teams, such as Sales, Product, and Support. They regularly share client feedback with Product teams to drive improvements, work closely with Sales to identify upsell opportunities, and coordinate with Support to resolve complex issues. Effective cross-department collaboration ensures that clients' needs are met holistically, leading to higher satisfaction and retention. Building strong relationships internally is key to delivering a seamless client experience.

What does a senior customer success professional do?

A Senior Customer Success Manager is responsible for ensuring that customers achieve their desired outcomes while using a company's products or services. They build strong relationships with clients, provide ongoing support, and help resolve any issues that arise. Additionally, they often lead a team of customer success professionals, develop strategies to improve customer satisfaction, and work closely with other departments to ensure customer needs are met. Their main goal is to drive customer retention and promote long-term partnerships.

What is the difference between Senior Customer Success vs Customer Success Manager?

AspectSenior Customer SuccessCustomer Success Manager
Required CredentialsTypically requires 3+ years experience, industry knowledge, and sometimes certifications in customer success or related fieldsUsually entry to mid-level, with 1-3 years experience; may have similar certifications but less advanced
Work EnvironmentStrategic role, often involves leadership, mentoring, and high-level client engagementOperational role focused on onboarding, support, and maintaining customer relationships
Employer & Industry UsageCommon in SaaS, tech, and enterprise software companiesWidely used across various industries including SaaS, finance, and healthcare

Senior Customer Success professionals typically handle strategic accounts, mentor teams, and drive customer retention at a higher level. Customer Success Managers focus on day-to-day client interactions and support. The senior role involves more experience, leadership, and strategic planning, while the manager role emphasizes operational customer engagement.

What are the most commonly searched types of Customer Success jobs in Indiana? The most popular types of Customer Success jobs in Indiana are:
What cities in Indiana are hiring for Senior Customer Success jobs? Cities in Indiana with the most Senior Customer Success job openings:
Senior Customer Success jobs near you
Infographic showing various Senior Customer Success job openings in Indiana as of July 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $76,398 per year, or $36.7 per hour.

Senior Customer Success Manager

Genesys Cloud Services, Inc.

Indianapolis, IN • On-site

Other

Medical, Dental, Vision, Retirement

Re-posted 22 days ago

Job description

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day.

Senior Customer Success Manager
United States

Role Overview:
Shape and scale how Customer Success delivers impact by leading high-visibility programs that drive adoption, retention, and growth across the organization. This role is designed for someone who thrives at the intersection of strategy, data, and execution, owning key initiatives that influence how Customer Success operates at scale while maintaining direct engagement with a focused set of customers.

At Genesys, we are transforming the customer experience landscape through empathy, AI innovation, and global impact. In this role, you will take ownership of critical Customer Success programs, ensuring they are data-driven, measurable, and consistently executed across teams. You will partner closely with leadership to operationalize strategic initiatives, bringing structure, clarity, and insight into how customer outcomes are achieved and scaled.

Alongside program leadership, you will manage a small portfolio of accounts, applying best practices and insights from your program work to drive meaningful customer outcomes. This position offers strong visibility and the opportunity to influence both customer-level success and organization-wide performance.

Key Responsibilities:

  • Lead and operationalize Customer Success programs, including adoption campaigns, customer engagement initiatives, and product enablement efforts across the organization
  • Analyze program performance and customer data to identify trends, risks, and opportunities, driving continuous improvement and measurable impact
  • Establish and standardize success metrics, definitions, and reporting to ensure consistency and accountability across the Customer Success team
  • Partner with leadership to execute strategic initiatives such as GPR activities, Copilot programs, and CS-sourced opportunity tracking
  • Act as a central resource for program governance, ensuring alignment, execution consistency, and visibility into outcomes across teams
  • Influence cross-functional stakeholders to adopt best practices and align on program execution and data integrity
  • Support enablement efforts by translating insights into scalable processes, tools, and recommendations for the broader organization
  • Manage a focused portfolio of 3 to 4 medium-touch customer accounts, driving adoption, retention, and value realization
  • Build trusted relationships with customer stakeholders to support long-term success and platform adoption
  • Align closely with Professional Services and Sales teams to ensure coordinated execution and opportunity alignment

Required Qualifications:

  • 5 to 8 or more years of experience in Customer Success, Program Management, or related SaaS roles
  • Strong analytical background with experience interpreting data and driving insights from customer and program metrics
  • Experience leading or supporting cross-functional programs, initiatives, or operational improvements
  • Proven ability to influence without direct authority and drive alignment across teams
  • Experience managing customer relationships within a SaaS or cloud-based environment
  • Proficiency with tools such as Salesforce, Gainsight, and Excel or similar data analysis platforms
  • Ability to balance program ownership with customer-facing responsibilities
  • Strong communication skills with the ability to present insights to both peers and leadership

Preferred Qualifications:

  • Experience with data visualization tools such as Tableau
  • Background in Customer Success operations, enablement, or strategic programs
  • Familiarity with CX, CCaaS, or enterprise SaaS platforms
  • Experience aligning Customer Success with Professional Services and revenue teams
  • Demonstrated ability to scale processes and improve performance through data-driven initiatives

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$104,000.00 - $183,000.00

Benefits:

  • Medical, Dental, and Vision Insurance.

  • Telehealth coverage

  • Flexible work schedules and work from home opportunities

  • Development and career growth opportunities

  • Open Time Off in addition to 10 paid holidays

  • 401(k) matching program

  • Adoption Assistance

  • Fertility treatments

Click here to view a summary overview of our Benefits.

Working at Genesys

  • AI at enterprise scale- Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+new AI features were released in the last fiscal year.
  • A flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
  • Growth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support.
  • Time to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
  • Recognized globally - Genesys is Great Place to Work certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

  • Our Talent Acquisition team reviews your application with the hiring team.
  • A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
  • Next, you'll meet the hiring manager and other members of the interview team.
  • We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
  • After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.

Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visitwww.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression,marital status, domestic partner status,national origin, genetics, disability,military andveteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

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