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Senior Customer Success Jobs (NOW HIRING)

Okta, Inc.

Sr. Customer Success Manager

Passaic, NJ · On-site

Sr. Customer Success Manager Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables ...

Okta, Inc.

Sr. Customer Success Manager

Farmington, NY · On-site

Sr. Customer Success Manager Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables ...

OutSystems

Senior Customer Success Manager

Senior Customer Success Manager There are NO limits to your career: come shape the future and be part of a truly unique global culture at OutSystems! At OutSystems, we are accelerating digital ...

YozmaTech

Senior Customer Success Manager

Boston, MA · On-site

Senior Customer Success Manager Boston, Massachusetts, United States About the Job Senior Customer Success Manager Main Responsibilities: * Own the voice of the customer by developing and maintaining ...

U.P. Shop

Senior Customer Success Manager

Miami, FL · On-site

Senior Customer Success Manager Miami, Austin Overview of the Role We are seeking a Senior Customer Success Manager to join our growing team. As a Senior Customer Success Manager, you will serve as ...

ACI Worldwide

Sr Customer Success Manager

Job Title Sr. Customer Success Manager - Merchant (remote) Powering the world's payments ecosystem ACI powers the payments ecosystem - globally, and you power ACI. You'll innovate, collaborate, and ...

U.P. Shop

Senior Customer Success Manager

Austin, TX · On-site

Senior Customer Success Manager Miami, Austin Overview of the Role We are seeking a Senior Customer Success Manager to join our growing team. As a Senior Customer Success Manager, you will serve as ...

Entrust

Sr Customer Success Advocate

Senior Customer Success Advocate At Entrust, we're shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we ...

Simpplr

Senior Customer Success Manager

Senior Customer Success Manager Remote India Who We Are Simpplr is the AI-powered intranet for unifying the digital workplace. It brings people, trusted knowledge, apps, and agents into a coherent ...

KWI

Sr Customer Success Manager

Melville, NY · On-site

$110K/yr

Sr Customer Success Manager Department: Customer Experience Employment Type: Full Time Location: Melville, NY Compensation: $110,000 / year Description The Opportunity KWI is seeking a results-driven ...

ACI Worldwide

Sr Customer Success Manager

As a Sr. Customer Success Manager - Merchant (remote) , you will join a diverse, passionate team, dedicated to powering the world's payments ecosystem! This Purpose of this Role The Customer Success ...

KWI

Sr Customer Success Manager

Melville, NY · On-site

Sr Customer Success Manager KWI is seeking a results-driven Senior Customer Success Manager (CSM) to manage and grow a portfolio of strategic accounts. This role is responsible for driving measurable ...

Proofpoint

Senior Customer Success Manager

Senior Customer Success Manager Proofpoint is looking for a self-starting, responsible, action-oriented, and self-motivated individual to join our growing field services team. The mission of the ...

Wonderlic

Senior Customer Success Manager

Senior Customer Success Manager Remote About Us Work a four-day week from anywhere for a company where people genuinely believe in what they do. Wonderlic leads the way in fair, predictive science to ...

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Senior Customer Success information

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$25K

$80.3K

$163.5K

How much do senior customer success jobs pay per year?

As of Jun 30, 2026, the average yearly pay for senior customer success in the United States is $80,287.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,500.00 and $103,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior Customer Success professional, and why are they important?

To thrive as a Senior Customer Success professional, you need deep expertise in client relationship management, problem-solving, and a solid understanding of your company's products or services, often supported by a bachelor's degree or equivalent experience. Familiarity with customer relationship management (CRM) systems such as Salesforce, customer analytics tools, and project management software is typically required. Outstanding communication, strategic thinking, and empathy help build trust and proactively address client needs. These skills are essential for driving customer satisfaction, retention, and long-term business growth.

How does a Senior Customer Success professional typically collaborate with other departments to ensure client satisfaction?

Senior Customer Success professionals often act as a bridge between clients and various internal teams, such as Sales, Product, and Support. They regularly share client feedback with Product teams to drive improvements, work closely with Sales to identify upsell opportunities, and coordinate with Support to resolve complex issues. Effective cross-department collaboration ensures that clients' needs are met holistically, leading to higher satisfaction and retention. Building strong relationships internally is key to delivering a seamless client experience.

What does a Senior Customer Success Manager do?

A Senior Customer Success Manager is responsible for ensuring that customers achieve their desired outcomes while using a company's products or services. They build strong relationships with clients, provide ongoing support, and help resolve any issues that arise. Additionally, they often lead a team of customer success professionals, develop strategies to improve customer satisfaction, and work closely with other departments to ensure customer needs are met. Their main goal is to drive customer retention and promote long-term partnerships.

What is the difference between Senior Customer Success vs Customer Success Manager?

AspectSenior Customer SuccessCustomer Success Manager
Required CredentialsTypically requires 3+ years experience, industry knowledge, and sometimes certifications in customer success or related fieldsUsually entry to mid-level, with 1-3 years experience; may have similar certifications but less advanced
Work EnvironmentStrategic role, often involves leadership, mentoring, and high-level client engagementOperational role focused on onboarding, support, and maintaining customer relationships
Employer & Industry UsageCommon in SaaS, tech, and enterprise software companiesWidely used across various industries including SaaS, finance, and healthcare

Senior Customer Success professionals typically handle strategic accounts, mentor teams, and drive customer retention at a higher level. Customer Success Managers focus on day-to-day client interactions and support. The senior role involves more experience, leadership, and strategic planning, while the manager role emphasizes operational customer engagement.

More about Senior Customer Success jobs
What cities are hiring for Senior Customer Success jobs? Cities with the most Senior Customer Success job openings:
What are the most commonly searched types of Customer Success jobs? The most popular types of Customer Success jobs are:
What states have the most Senior Customer Success jobs? States with the most job openings for Senior Customer Success jobs include:
What job categories do people searching Senior Customer Success jobs look for? The top searched job categories for Senior Customer Success jobs are:
Senior Customer Success jobs near you
Infographic showing various Senior Customer Success job openings in the United States as of June 2026, with employment types broken down into 82% Full Time, 7% Part Time, 2% Temporary, and 9% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $80,287 per year, or $38.6 per hour.
Sr. Customer Success Manager

Sr. Customer Success Manager

Okta, Inc.

Passaic, NJ • On-site

Other

Posted 5 days ago

Job description

Sr. Customer Success Manager

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.

About the role: The Sr. Customer Success Manager role will play a critical part in the exciting growth and retention trajectory of the Enterprise Sector at Okta. You will report to the Regional Manager, Customer Success and be responsible for complementing Okta's innovations, best practices, and capabilities with our valued customers' business objectives and priorities. As a strategic and trusted advisor, you will shift customer.

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