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Senior Customer Success Jobs (NOW HIRING)

YozmaTech

Senior Customer Success Manager

Boston, MA · On-site

Senior Customer Success Manager Boston, Massachusetts, United States About the Job Senior Customer Success Manager Main Responsibilities: * Own the voice of the customer by developing and maintaining ...

KWI

Sr Customer Success Manager

Melville, NY · On-site

$110K/yr

Sr Customer Success Manager Department: Customer Experience Employment Type: Full Time Location: Melville, NY Compensation: $110,000 / year Description The Opportunity KWI is seeking a results-driven ...

Kahoot!

Senior Customer Success Manager

Austin, TX · On-site

As an Senior Customer Success Manager, you'll be instrumental in guiding our largest clients toward achieving their business goals with our platform. The role The Senior Customer Success Manager ...

Kahoot!

Senior Customer Success Manager

Austin, TX

As an Senior Customer Success Manager, you'll be instrumental in guiding our largest clients toward achieving their business goals with our platform. The role The Senior Customer Success Manager ...

Kahoot!

Senior Customer Success Manager

Austin, TX · On-site

As an Senior Customer Success Manager, you'll be instrumental in guiding our largest clients toward achieving their business goals with our platform. The role The Senior Customer Success Manager ...

KWI

Sr Customer Success Manager

Melville, NY · On-site

Sr Customer Success Manager KWI is seeking a results-driven Senior Customer Success Manager (CSM) to manage and grow a portfolio of strategic accounts. This role is responsible for driving measurable ...

Kahoot!

Senior Customer Success Manager

Austin, TX · On-site

As an Senior Customer Success Manager, you'll be instrumental in guiding our largest clients toward achieving their business goals with our platform. The role The Senior Customer Success Manager ...

Heretto

Senior Customer Success Manager

CA · Remote

Senior Customer Success Manager Location: Remote Reports to: Head of Customer Success Employment Type: Full-time Role Overview We are seeking an experienced Senior Customer Success Manager (Senior ...

Mindlance

Sr. Customer Success Manager

Chicago, IL

We are hiring a Senior Customer Success Manager to join our Digital Experience Cloud team. To achieve the significant opportunity ahead, *** Customer Success needs to lead the post-sales customer ...

Relo Metrics

Senior Customer Success Manager

Boston, MA · On-site

$80K - $95K/yr

Senior Customer Success Manager Since day one, the Relo Metrics team has pushed past traditional boundaries in the sports sponsorship arena to ensure our clients are always a step ahead through ...

Relo Metrics

Senior Customer Success Manager

Passaic, NJ · On-site

$80K - $95K/yr

Senior Customer Success Manager Since day one, the Relo Metrics team has pushed past traditional boundaries in the sports sponsorship arena to ensure our clients are always a step ahead through ...

Celtra

Senior Customer Success Manager

Manhattan, NY

$90K - $115K/yr

A Senior Customer Success Manager is responsible for driving customer satisfaction, proactive retention, and revenue growth through a deep understanding of each customer's business, digital creative ...

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Senior Customer Success information

See salary details

$25K

$80.3K

$163.5K

How much do senior customer success jobs pay per year?

As of Jun 8, 2026, the average yearly pay for senior customer success in the United States is $80,287.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,500.00 and $103,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior Customer Success professional, and why are they important?

To thrive as a Senior Customer Success professional, you need deep expertise in client relationship management, problem-solving, and a solid understanding of your company's products or services, often supported by a bachelor's degree or equivalent experience. Familiarity with customer relationship management (CRM) systems such as Salesforce, customer analytics tools, and project management software is typically required. Outstanding communication, strategic thinking, and empathy help build trust and proactively address client needs. These skills are essential for driving customer satisfaction, retention, and long-term business growth.

How does a Senior Customer Success professional typically collaborate with other departments to ensure client satisfaction?

Senior Customer Success professionals often act as a bridge between clients and various internal teams, such as Sales, Product, and Support. They regularly share client feedback with Product teams to drive improvements, work closely with Sales to identify upsell opportunities, and coordinate with Support to resolve complex issues. Effective cross-department collaboration ensures that clients' needs are met holistically, leading to higher satisfaction and retention. Building strong relationships internally is key to delivering a seamless client experience.

What does a Senior Customer Success Manager do?

A Senior Customer Success Manager is responsible for ensuring that customers achieve their desired outcomes while using a company's products or services. They build strong relationships with clients, provide ongoing support, and help resolve any issues that arise. Additionally, they often lead a team of customer success professionals, develop strategies to improve customer satisfaction, and work closely with other departments to ensure customer needs are met. Their main goal is to drive customer retention and promote long-term partnerships.

What is the difference between Senior Customer Success vs Customer Success Manager?

AspectSenior Customer SuccessCustomer Success Manager
Required CredentialsTypically requires 3+ years experience, industry knowledge, and sometimes certifications in customer success or related fieldsUsually entry to mid-level, with 1-3 years experience; may have similar certifications but less advanced
Work EnvironmentStrategic role, often involves leadership, mentoring, and high-level client engagementOperational role focused on onboarding, support, and maintaining customer relationships
Employer & Industry UsageCommon in SaaS, tech, and enterprise software companiesWidely used across various industries including SaaS, finance, and healthcare

Senior Customer Success professionals typically handle strategic accounts, mentor teams, and drive customer retention at a higher level. Customer Success Managers focus on day-to-day client interactions and support. The senior role involves more experience, leadership, and strategic planning, while the manager role emphasizes operational customer engagement.

More about Senior Customer Success jobs
What cities are hiring for Senior Customer Success jobs? Cities with the most Senior Customer Success job openings:
What are the most commonly searched types of Customer Success jobs? The most popular types of Customer Success jobs are:
What states have the most Senior Customer Success jobs? States with the most job openings for Senior Customer Success jobs include:
What job categories do people searching Senior Customer Success jobs look for? The top searched job categories for Senior Customer Success jobs are:
Senior Customer Success jobs near you
Infographic showing various Senior Customer Success job openings in the United States as of May 2026, with employment types broken down into 70% Full Time, and 30% Part Time. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $80,287 per year, or $38.6 per hour.

Senior Customer Success Manager

YozmaTech

Boston, MA • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

Senior Customer Success Manager

Boston, Massachusetts, United States

About the Job Senior Customer Success Manager

Main Responsibilities:

  • Own the voice of the customer by developing and maintaining customer relationships, preparing and leading onboarding new users and identifying opportunities for product and service improvements.
  • Educate customers on the most relevant and up to date features, specific to their business and use case and help them to have them operational for them.
  • Partner with key stakeholders internally and externally to ensure clients are maximizing the product and its features.
  • Strategically and innovatively solving problems as client and business issues arise
  • Provide timely technical and product support
  • Increase customer renewals and expansion.

Requirements

  • At least 5 years of experience in customer success.
  • Working experience in the cyber industry must
  • If you managed CS in the past It is a great advantage
  • You need to have Technical Skills (Cyber / Security preferred)
  • Working experience with customers in B2B enterprise software products.
  • Experience in owning a book of business of 6-10 customer accounts
  • Experience with increasing customer satisfaction, adoption rates, and retention
  • Experience building and operating in an early-stage company highly preferred
  • Highly skilled in time management, taking initiative in front of a corporate setting and problem solving.
  • Quick learner with a good technical understanding.
  • Professional communication skills Verbal and written
  • Ability to travel 50% of the time

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