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Senior Customer Success Jobs (NOW HIRING)

Genesys

$104 - $183/hr

Sr. Customer Success ManagerSkip to main contentThis site uses cookies and related technologies, as described in our privacy policy, for purposes that may include site operation, analytics, enhanced ...

SITEMETRIC LLC

Senior Customer Success Manager

UT · Remote

$105K - $125K/yr

Overview The Senior Customer Success Manager will ensure Sitemetric's most strategic customers maximize value from our access control and site security solutions. This role blends executive-level ...

BlackLine

Senior Customer Success Manager

Manhattan, NY · On-site

$128 - $161/hr

Senior Customer Success ManagerSkip to main content#Senior Customer Success Manager page is loaded## Senior Customer Success ManagerApplyremote type: Hybridlocations: New Yorktime type: Full ...

BlackLine

$128 - $161/hr

Senior Customer Success ManagerSkip to main content#Senior Customer Success Manager page is loaded## Senior Customer Success ManagerApplyremote type: Hybridlocations: New Yorktime type: Full ...

CB Insights

Senior Customer Success Manager

New York, NY · On-site

$115K - $125K/yr

Senior Customer Success Manager Drive CB Insights' growth as part of our Customer Success team. The role you'll play: The CB Insights Senior Customer Success Manager (or as known at CB Insights, a ...

Hireology

Senior Customer Success Manager

Chicago, IL · On-site

$79 - $96/hr

Senior Customer Success Manager Customer Success • Hireology • Chicago, IL • Hybrid • Full-Time About Hireology Hireology's technology empowers businesses to build great teams. Over the last ...

LoanPro

Sr. Customer Success Manager

Farmington, UT · On-site

Sr. Customer Success Manager - Farmington, UT (Preferred) Why LoanPro: "We want to change how the future of finance works. We're working to change finance to be highly personalized. It changes who ...

KWI

Sr Customer Success Manager

Melville, NY · On-site

$110K/yr

Sr Customer Success Manager Department: Customer Experience Employment Type: Full Time Location: Melville, NY Compensation: $110,000 / year Description The Opportunity KWI is seeking a results-driven ...

LoanPro

Sr. Customer Success Manager

Farmington, UT · On-site

Sr. Customer Success Manager - Farmington, UT (Preferred) Why LoanPro: "We want to change how the future of finance works. We're working to change finance to be highly personalized. It changes who ...

Zappi

Senior Customer Success Manager

Boston, MA · On-site +1

$110K - $125K/yr

Senior Customer Success Manager Application Deadline: 24 September 2026 Department: Customer Employment Type: Full Time Location: Boston, MA Reporting To: Garrett Mesa Compensation: $110,000 - $125 ...

Hireology

Senior Customer Success Manager

Chicago, IL · On-site

$87K - $114K/yr

Senior Customer Success Manager Customer Success • Hireology • Chicago, IL • Hybrid • Full-Time About Hireology Hireology's technology empowers businesses to build great teams. Over the last ...

Hireology

Senior Customer Success Manager

Chicago, IL · On-site

$87K - $114K/yr

Senior Customer Success Manager Customer Success • Hireology • Chicago, IL • Hybrid • Full-Time About Hireology Hireology's technology empowers businesses to build great teams. Over the last ...

Alvaria, Inc.

$115 - $125/hr

Senior Customer Success Manager Full Time Senior Manager US 30+ days ago Requisition ID: 14926 Salary Range: $115,000.00 To $125,000.00 Annually Position Overview The Senior Customer Success Manager ...

SPINS

Senior Customer Success Manager

Chicago, IL · On-site +1

$110K - $120K/yr

Senior Customer Success Manager For over 20 years, SPINS has been a leader in recognizing the transformative power of data in retail. We offer our clients cutting-edge tools to attract attention from ...

HHAeXchange

Sr. Customer Success Manager

We are seeking a Sr Customer Success Manager to join our growing team. This role will serve as the strategic relationship lead for HHAeXchange's largest national Managed Care Organization (MCO ...

Genesys

Sr. Customer Success Manager

Washington, DC · On-site

Senior Customer Success Manager United States- WEST Role Overview: Drive measurable customer value across a portfolio of strategic enterprise accounts by helping organizations maximize adoption ...

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Senior Customer Success information

See salary details

$25K

$80.3K

$163.5K

How much do senior customer success jobs pay per year?

As of Sep 6, 2026, the average yearly pay for senior customer success in the United States is $80,287.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,500.00 and $103,000.00 per year, depending on experience, location, and employer.

What does a senior customer success professional do?

A Senior Customer Success Manager is responsible for ensuring that customers achieve their desired outcomes while using a company's products or services. They build strong relationships with clients, provide ongoing support, and help resolve any issues that arise. Additionally, they often lead a team of customer success professionals, develop strategies to improve customer satisfaction, and work closely with other departments to ensure customer needs are met. Their main goal is to drive customer retention and promote long-term partnerships.

What are the key skills and qualifications needed to thrive as a senior customer success professional?

To thrive as a Senior Customer Success professional, you need deep expertise in client relationship management, problem-solving, and a solid understanding of your company's products or services, often supported by a bachelor's degree or equivalent experience. Familiarity with customer relationship management (CRM) systems such as Salesforce, customer analytics tools, and project management software is typically required. Outstanding communication, strategic thinking, and empathy help build trust and proactively address client needs. These skills are essential for driving customer satisfaction, retention, and long-term business growth.

How does a senior customer success professional typically collaborate with other departments to ensure client satisfaction?

Senior Customer Success professionals often act as a bridge between clients and various internal teams, such as Sales, Product, and Support. They regularly share client feedback with Product teams to drive improvements, work closely with Sales to identify upsell opportunities, and coordinate with Support to resolve complex issues. Effective cross-department collaboration ensures that clients' needs are met holistically, leading to higher satisfaction and retention. Building strong relationships internally is key to delivering a seamless client experience.

What is the difference between Senior Customer Success vs Customer Success Manager?

AspectSenior Customer SuccessCustomer Success Manager
Required CredentialsTypically requires 3+ years experience, industry knowledge, and sometimes certifications in customer success or related fieldsUsually entry to mid-level, with 1-3 years experience; may have similar certifications but less advanced
Work EnvironmentStrategic role, often involves leadership, mentoring, and high-level client engagementOperational role focused on onboarding, support, and maintaining customer relationships
Employer & Industry UsageCommon in SaaS, tech, and enterprise software companiesWidely used across various industries including SaaS, finance, and healthcare

Senior Customer Success professionals typically handle strategic accounts, mentor teams, and drive customer retention at a higher level. Customer Success Managers focus on day-to-day client interactions and support. The senior role involves more experience, leadership, and strategic planning, while the manager role emphasizes operational customer engagement.

What is senior customer success?

Senior customer success is a role focused on managing and strengthening relationships with key clients to ensure their satisfaction and retention. It involves strategic communication, problem-solving, and often requires experience with customer success tools and metrics to drive account growth and reduce churn.
More about Senior Customer Success jobs

What cities are hiring for Senior Customer Success jobs?

Cities with the most Senior Customer Success job openings:

What are the most commonly searched types of Customer Success jobs?

The most popular types of Customer Success jobs are:

What states have the most Senior Customer Success jobs?

States with the most job openings for Senior Customer Success jobs include:

Senior Customer Success jobs near you
Infographic showing various Senior Customer Success job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $80,287 per year, or $38.6 per hour.

Senior Customer Success Manager

Success Matcher Recruitment

New York, NY • On-site

Full-time

Posted 11 days ago

Job description

Senior Customer Success Manager

Our Client | NYC (Hybrid — 3 days/week, SoHo)

Our client is a fast-growing startup removing barriers to youth mental health care. They're looking for a Senior Customer Success Manager to own and grow a portfolio of 130–150 school partnerships — blending consultative relationship management with a proactive growth mindset to drive student referrals, build playbooks from scratch, and shape how their School Success function operates as they scale into new states.

What You'll Do

  • Manage a portfolio of ~150 school partnerships, running ~20 meetings per week with counselors, responding to questions, and proactively identifying students who could benefit from care
  • Drive growth through a consultative upsell motion, treating every touchpoint as an opportunity to increase referral volume and deepen engagement
  • Analyze data to identify which schools need more attention and run small experiments to drive referrals
  • Build and refine the team's playbooks, metrics, and operational processes in a function that's still taking shape
  • Collaborate cross-functionally with Ops, Product, Growth, and Clinical teams to resolve issues and improve the partner experience

What We're Looking For

  • 5+ years of experience in customer success, account management, or sales, with a growth/upsell component (not purely reactive support)
  • Early-stage startup experience — comfortable operating with limited resources and building processes from scratch
  • A proven track record managing a large book of business (not enterprise/low-volume accounts) in a B2B2C or B2C motion
  • A sales-minded, high-EQ approach — confident making the ask while building deep trust with busy school counselors
  • Based in NYC, or willing to relocate; able to work in-office 3 days/week in SoHo