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Senior Customer Success Jobs (NOW HIRING)

Jobgether

Sr. Customer Success Manager

The Sr. Customer Success Manager will serve as a strategic partner to enterprise customers, helping them achieve measurable business outcomes and long-term value. You'll manage the customer journey ...

Benepass

Senior Customer Success Manager

$100K - $130K/yr

Team And Role As a Senior Customer Success Manager, you will manage a portfolio of customers, reporting directly to our Head of Customer Operations, Aileen Palmer. We are hiring two Senior Customer ...

Proofpoint

Senior Customer Success Manager

Senior Customer Success Manager Proofpoint is looking for a self-starting, responsible, action-oriented, and self-motivated individual to join our growing field services team. The mission of the ...

New

LoanPro

Sr. Customer Success Manager

Farmington, UT · On-site

Sr. Customer Success Manager - Farmington, UT (Preferred) Why LoanPro: "We want to change how the future of finance works. We're working to change finance to be highly personalized. It changes who ...

LoanPro

Sr. Customer Success Manager

Farmington, UT

Sr. Customer Success Manager - Farmington, UT (Preferred) Why LoanPro: "We want to change how the future of finance works. We're working to change finance to be highly personalized. It changes who ...

CB Insights

Senior Customer Success Manager

New York, NY · On-site

$115K - $125K/yr

Senior Customer Success Manager Drive CB Insights' growth as part of our Customer Success team. The role you'll play: The CB Insights Senior Customer Success Manager (or as known at CB Insights, a ...

KWI

Sr Customer Success Manager

Melville, NY · On-site

$110K/yr

Sr Customer Success Manager Department: Customer Experience Employment Type: Full Time Location: Melville, NY Compensation: $110,000 / year Description The Opportunity KWI is seeking a results-driven ...

Udt

Sr. Customer Success Manager

Tulsa, OK · On-site

Sr. Customer Success Manager UDT is a national technology solutions provider that modernizes, connects, secures, and manages technology environments for commercial enterprises, state and local ...

Hireology

Senior Customer Success Manager

Chicago, IL · On-site

$87K - $114K/yr

Senior Customer Success Manager Customer Success • Hireology • Chicago, IL • Hybrid • Full-Time About Hireology Hireology's technology empowers businesses to build great teams. Over the last ...

Zappi

Senior Customer Success Manager

Boston, MA · On-site +1

$110K - $125K/yr

Senior Customer Success Manager Application Deadline: 24 September 2026 Department: Customer Employment Type: Full Time Location: Boston, MA Reporting To: Garrett Mesa Compensation: $110,000 - $125 ...

Zappi

Senior Customer Success Manager

$110K - $125K/yr

Senior Customer Success Manager Application Deadline: 24 September 2026 Department: Customer Employment Type: Full Time Location: Boston, MA Reporting To: Garrett Mesa Compensation: $110,000 - $125 ...

Hireology

Senior Customer Success Manager

Chicago, IL · On-site

$87K - $114K/yr

Senior Customer Success Manager Customer Success • Hireology • Chicago, IL • Hybrid • Full-Time About Hireology Hireology's technology empowers businesses to build great teams. Over the last ...

LoanPro

Sr. Customer Success Manager

Farmington, UT · On-site

Sr. Customer Success Manager - Farmington, UT (Preferred) Why LoanPro: "We want to change how the future of finance works. We're working to change finance to be highly personalized. It changes who ...

Hireology

Senior Customer Success Manager

Chicago, IL · On-site

$79 - $96/hr

Senior Customer Success Manager Customer Success • Hireology • Chicago, IL • Hybrid • Full-Time About Hireology Hireology's technology empowers businesses to build great teams. Over the last ...

SITEMETRIC™

Senior Customer Success Manager

About the Role As a Senior Customer Success Manager, you will own a portfolio of Sitemetric's strategic accounts-our largest, most complex customer relationships in the construction and data center ...

New

Hireology

Senior Customer Success Manager

Chicago, IL · On-site

$87K - $114K/yr

Senior Customer Success Manager Customer Success • Hireology • Chicago, IL • Hybrid • Full-Time About Hireology Hireology's technology empowers businesses to build great teams. Over the last ...

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All JobsBusiness JobsCustomer Service JobsCustomer Service Manager JobsSenior Customer Success Jobs

Senior Customer Success information

See salary details

$25K

$80.3K

$163.5K

How much do senior customer success jobs pay per year?

As of Sep 6, 2026, the average yearly pay for senior customer success in the United States is $80,287.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,500.00 and $103,000.00 per year, depending on experience, location, and employer.

What does a senior customer success professional do?

A Senior Customer Success Manager is responsible for ensuring that customers achieve their desired outcomes while using a company's products or services. They build strong relationships with clients, provide ongoing support, and help resolve any issues that arise. Additionally, they often lead a team of customer success professionals, develop strategies to improve customer satisfaction, and work closely with other departments to ensure customer needs are met. Their main goal is to drive customer retention and promote long-term partnerships.

What are the key skills and qualifications needed to thrive as a senior customer success professional?

To thrive as a Senior Customer Success professional, you need deep expertise in client relationship management, problem-solving, and a solid understanding of your company's products or services, often supported by a bachelor's degree or equivalent experience. Familiarity with customer relationship management (CRM) systems such as Salesforce, customer analytics tools, and project management software is typically required. Outstanding communication, strategic thinking, and empathy help build trust and proactively address client needs. These skills are essential for driving customer satisfaction, retention, and long-term business growth.

How does a senior customer success professional typically collaborate with other departments to ensure client satisfaction?

Senior Customer Success professionals often act as a bridge between clients and various internal teams, such as Sales, Product, and Support. They regularly share client feedback with Product teams to drive improvements, work closely with Sales to identify upsell opportunities, and coordinate with Support to resolve complex issues. Effective cross-department collaboration ensures that clients' needs are met holistically, leading to higher satisfaction and retention. Building strong relationships internally is key to delivering a seamless client experience.

What is the difference between Senior Customer Success vs Customer Success Manager?

AspectSenior Customer SuccessCustomer Success Manager
Required CredentialsTypically requires 3+ years experience, industry knowledge, and sometimes certifications in customer success or related fieldsUsually entry to mid-level, with 1-3 years experience; may have similar certifications but less advanced
Work EnvironmentStrategic role, often involves leadership, mentoring, and high-level client engagementOperational role focused on onboarding, support, and maintaining customer relationships
Employer & Industry UsageCommon in SaaS, tech, and enterprise software companiesWidely used across various industries including SaaS, finance, and healthcare

Senior Customer Success professionals typically handle strategic accounts, mentor teams, and drive customer retention at a higher level. Customer Success Managers focus on day-to-day client interactions and support. The senior role involves more experience, leadership, and strategic planning, while the manager role emphasizes operational customer engagement.

What is senior customer success?

Senior customer success is a role focused on managing and strengthening relationships with key clients to ensure their satisfaction and retention. It involves strategic communication, problem-solving, and often requires experience with customer success tools and metrics to drive account growth and reduce churn.
More about Senior Customer Success jobs

What cities are hiring for Senior Customer Success jobs?

Cities with the most Senior Customer Success job openings:

What are the most commonly searched types of Customer Success jobs?

The most popular types of Customer Success jobs are:

What states have the most Senior Customer Success jobs?

States with the most job openings for Senior Customer Success jobs include:

Senior Customer Success jobs near you
Infographic showing various Senior Customer Success job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $80,287 per year, or $38.6 per hour.

Sr. Customer Success Manager

Jobgether

Remote

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr. Customer Success Manager based in the United States.
The Sr. Customer Success Manager will serve as a strategic partner to enterprise customers, helping them achieve measurable business outcomes and long-term value.
You'll manage the customer journey from post-onboarding and training through expansion opportunities and renewal.
The role combines relationship management, data analysis, strategic planning, and consultative customer engagement.
You'll work closely with senior customer stakeholders to understand objectives, establish KPIs, and translate performance data into actionable insights.
By proactively identifying churn risks and growth opportunities, you'll play a direct role in customer retention and account expansion.
You'll collaborate across sales, product, data science, and customer success teams to deliver a consistently high-quality customer experience.
This is an opportunity for an experienced customer success professional to make a meaningful impact within a fast-paced enterprise software environment.
Accountabilities
  • Own the end-to-end customer success lifecycle from post-onboarding and training through ongoing engagement, expansion, and renewal.
  • Establish clear expectations around workflows, responsibilities, timelines, and desired customer outcomes.
  • Build and maintain trusted relationships with customer sponsors and stakeholders across multiple levels of enterprise organizations.
  • Understand customer business objectives, industry trends, and relevant performance benchmarks to recommend strategies and actions that drive value.
  • Monitor and analyze account-specific data to identify potential churn risks, expansion opportunities, and areas requiring strategic intervention.
  • Develop proactive account plans to address customer risks and capitalize on upsell and growth opportunities.
  • Establish and monitor relevant KPIs to measure customer performance and demonstrate business impact.
  • Translate complex data and performance metrics into clear insights, recommendations, and compelling customer-facing success stories.
  • Deliver a high standard of customer service through strong organization, responsiveness, urgency, and strategic thinking.
  • Partner effectively with sales, product, data science, and internal customer success teams to maximize customer outcomes.
  • Manage multiple projects and initiatives simultaneously, ensuring implementations and rollouts remain on schedule.
  • Contribute positively to team objectives and broader revenue retention and growth goals.
  • Identify creative solutions to complex customer challenges and continuously seek opportunities to improve the customer experience.
  • Perform additional responsibilities as needed to support customer and business objectives.
Requirements
  • 5-8 years of experience in customer success, strategic account management, consulting, or a closely related field.
  • Bachelor's degree required.
  • Experience working with enterprise or complex B2B clients and managing relationships with multiple stakeholders.
  • Strong analytical and complex problem-solving skills, with the ability to turn customer and account data into actionable business insights.
  • Strong proficiency in Excel and PowerPoint, including the ability to analyze, visualize, and present performance information effectively.
  • Experience managing renewals and/or upsell opportunities is a plus.
  • Background in B2B sales, inside sales, outside sales, or business development is advantageous.
  • Strong organizational skills and exceptional attention to detail.
  • Highly self-driven, proactive, and committed to delivering a superior customer experience.
  • Excellent professional communication skills and the ability to communicate effectively with enterprise-level stakeholders.
  • Strategic, "big-picture" mindset combined with the ability to execute against detailed customer plans.
  • Ability to manage multiple priorities, projects, and customer initiatives while maintaining high service standards.
  • Comfortable working under pressure and responding with urgency when customer needs require immediate attention.
  • Creative and resourceful approach to solving challenging customer problems.
  • Strong collaboration skills and ability to work effectively across sales, product, data science, and customer success functions.
  • Demonstrated desire to grow professionally and take on increasing responsibility.
Benefits
  • Flexible Paid Time Off for salaried employees.
  • 10 company-paid holidays plus 4 additional extended company holidays.
  • Multiple medical and dental plan options.
  • 100% company-paid vision coverage.
  • 401(k) plan available through Fidelity.
  • Paid parental leave for eligible employees from the first day of employment.
  • Employer-paid short-term and long-term disability insurance.
  • Employer-paid life insurance.
  • Critical illness, accident, and hospital indemnity insurance options.
  • Employee Assistance Program (EAP).
  • Employee discount program.
  • Access to wellbeing resources, virtual coaching, and gym memberships.
  • Fertility, family planning, maternity, parenting, and hormonal health support.
  • Virtual prevention and physical therapy programs.
  • Supplemental life insurance options.
  • Financial wellbeing resources and personalized financial guidance.
  • Pet insurance discount program.
  • Virtual mental health support.
  • Virtual eyewear and vision-related services.
  • Mortgage services discount program.
  • Flexible work arrangements designed to support collaboration and work-life balance.
  • Opportunity to work with experienced professionals across customer success, sales, product, data science, and other functions.
  • Career growth opportunities within a collaborative enterprise software environment.

How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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