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Senior Customer Success Jobs (NOW HIRING)

Nasuni

Senior Customer Success Manager

Boston, MA · On-site

Senior Customer Success Manager Location: Boston Seaport: 3 Days onsite, 2 days remote. About Nasuni: Nasuni delivers a unified data platform for enterprises facing an explosion of unstructured data ...

MongoDB

Senior Customer Success Manager

Dallas, TX

Senior Customer Success Manager The Role As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You'll be ...

eGain

Senior Customer Success Manager

Sunnyvale, CA

$140K/yr

Now we need a Senior Customer Success Manager who can turn that advantage into lasting partnerships and exponential growth. The Opportunity You'll be the strategic advisor our Global 2000 clients ...

Kiongroup

Senior Customer Success Manager

Dallas, TX · On-site

$86K - $129K/yr

The Senior Customer Success Manager (CSM) is the primary owner of customer outcomes across the postimplementation lifecycle. This role ensures customers achieve measurable value from Dematic ...

Avoma Inc

Sr. Customer Success Manager

San Jose, CA

$150K - $187K/yr

Senior Customer Success Manager At Avoma, Customer Success is not about managing accounts - it's about owning customer outcomes at scale. As a Senior Customer Success Manager, you will operate as a ...

Entrust Datacard

The Senior Customer Success Advocate plays a handson role in helping customers successfully adopt Entrust's Digital Security Solutions, spanning both security software and hardwarebacked technologies.

RLDatix

Senior Analyst Customer Success

Chicago, IL · Remote

Senior Customer Success Manager, North America US - Remote RLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the safest, highest-quality care. Through our ...

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Senior Customer Success information

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$25K

$80.3K

$163.5K

How much do senior customer success jobs pay per year?

As of Jun 16, 2026, the average yearly pay for senior customer success in the United States is $80,287.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,500.00 and $103,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior Customer Success professional, and why are they important?

To thrive as a Senior Customer Success professional, you need deep expertise in client relationship management, problem-solving, and a solid understanding of your company's products or services, often supported by a bachelor's degree or equivalent experience. Familiarity with customer relationship management (CRM) systems such as Salesforce, customer analytics tools, and project management software is typically required. Outstanding communication, strategic thinking, and empathy help build trust and proactively address client needs. These skills are essential for driving customer satisfaction, retention, and long-term business growth.

How does a Senior Customer Success professional typically collaborate with other departments to ensure client satisfaction?

Senior Customer Success professionals often act as a bridge between clients and various internal teams, such as Sales, Product, and Support. They regularly share client feedback with Product teams to drive improvements, work closely with Sales to identify upsell opportunities, and coordinate with Support to resolve complex issues. Effective cross-department collaboration ensures that clients' needs are met holistically, leading to higher satisfaction and retention. Building strong relationships internally is key to delivering a seamless client experience.

What does a Senior Customer Success Manager do?

A Senior Customer Success Manager is responsible for ensuring that customers achieve their desired outcomes while using a company's products or services. They build strong relationships with clients, provide ongoing support, and help resolve any issues that arise. Additionally, they often lead a team of customer success professionals, develop strategies to improve customer satisfaction, and work closely with other departments to ensure customer needs are met. Their main goal is to drive customer retention and promote long-term partnerships.

What is the difference between Senior Customer Success vs Customer Success Manager?

AspectSenior Customer SuccessCustomer Success Manager
Required CredentialsTypically requires 3+ years experience, industry knowledge, and sometimes certifications in customer success or related fieldsUsually entry to mid-level, with 1-3 years experience; may have similar certifications but less advanced
Work EnvironmentStrategic role, often involves leadership, mentoring, and high-level client engagementOperational role focused on onboarding, support, and maintaining customer relationships
Employer & Industry UsageCommon in SaaS, tech, and enterprise software companiesWidely used across various industries including SaaS, finance, and healthcare

Senior Customer Success professionals typically handle strategic accounts, mentor teams, and drive customer retention at a higher level. Customer Success Managers focus on day-to-day client interactions and support. The senior role involves more experience, leadership, and strategic planning, while the manager role emphasizes operational customer engagement.

More about Senior Customer Success jobs
What cities are hiring for Senior Customer Success jobs? Cities with the most Senior Customer Success job openings:
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Senior Customer Success jobs near you
Infographic showing various Senior Customer Success job openings in the United States as of June 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $80,287 per year, or $38.6 per hour.
Senior Customer Success Manager

Senior Customer Success Manager

Luma AI

San Francisco, CA

Other

Posted 24 days ago

Job description

Senior Customer Success Manager

Luma's mission is to build multimodal AI to expand human imagination and capabilities. We believe that multimodality is critical for intelligence. To go beyond language models and build more aware, capable and useful systems, the next step function change will come from vision. So we are working on training and scaling up multimodal foundation models for systems that can see and understand, show and explain, and eventually interact with our world to effect change.

Where You Come In

As Luma's platform adoption accelerates across enterprises and the creative network, we are investing in building a world-class post-sales organisation. As a Senior Customer Success Manager you will own a portfolio of high-value enterprise customers and be responsible for driving sustained growth in platform usage and expansion across accounts. This role sits at the intersection of commercial ownership, product usage, and customer strategy. You will work closely with customers to expand adoption across teams and use cases, using data and insight to drive meaningful growth.

What You'll Do

This is an opportunity to define how account growth is driven at Luma as we scale across EMEA. You will: Own a portfolio of strategic accounts, with responsibility for expansion and long-term account growth. Identify and execute opportunities to increase usage across teams, geographies and use cases. Build strong, multi-threaded relationships across technical, operational and executive stakeholders. Own and interpret usage data, identifying trends, spikes and drop-offs across accounts. Translate usage insights into clear, proactive growth strategies. Partner with product and engineering teams to unlock new use cases and remove adoption blockers. Lead account planning, expansion strategy and commercial conversations within your accounts. Contribute to renewals and long-term account strategy, ensuring accounts continue to grow over time.

Who You Are

5–10+ years experience in Strategic Account Management, Enterprise Sales, or commercial Customer Success within SaaS, AI or enterprise technology. Proven track record of driving expansion and growth within large, complex accounts. Strong commercial mindset, with the ability to identify and execute revenue opportunities. Comfortable working with data, dashboards and usage metrics to inform decision-making. Able to navigate and influence multiple stakeholders across large organisations. Highly proactive, with a bias towards action and ownership of outcomes. Comfortable operating in fast-moving, ambiguous environments.

What Sets You Apart (Bonus Points)

Experience working with usage-based or API-driven products. Background in AI, data platforms, developer tools or creative technology. Experience working with technical stakeholders such as engineering or product teams. Experience scaling accounts in high-growth startup environments.

Req ID: R100158

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