Senior Customer Success Manager Luma's mission is to build multimodal AI to expand human imagination and capabilities. We believe that multimodality is critical for intelligence. To go beyond ...
Senior Customer Success Manager Luma's mission is to build multimodal AI to expand human imagination and capabilities. We believe that multimodality is critical for intelligence. To go beyond ...
Senior Customer Success Manager
Boston, MA · On-site
Senior Customer Success Manager Location: Boston Seaport: 3 Days onsite, 2 days remote. About Nasuni: Nasuni delivers a unified data platform for enterprises facing an explosion of unstructured data ...
Senior Customer Success Manager
Boston, MA · On-site
Senior Customer Success Manager Location: Boston Seaport: 3 Days onsite, 2 days remote. About Nasuni: Nasuni delivers a unified data platform for enterprises facing an explosion of unstructured data ...
Senior Customer Success Manager The Role As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You'll be ...
Senior Customer Success Manager The Role As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You'll be ...
Now we need a Senior Customer Success Manager who can turn that advantage into lasting partnerships and exponential growth. The Opportunity You'll be the strategic advisor our Global 2000 clients ...
Now we need a Senior Customer Success Manager who can turn that advantage into lasting partnerships and exponential growth. The Opportunity You'll be the strategic advisor our Global 2000 clients ...
Senior Customer Success Manager
Dallas, TX · On-site
$86K - $129K/yr
The Senior Customer Success Manager (CSM) is the primary owner of customer outcomes across the postimplementation lifecycle. This role ensures customers achieve measurable value from Dematic ...
Senior Customer Success Manager
Dallas, TX · On-site
$86K - $129K/yr
The Senior Customer Success Manager (CSM) is the primary owner of customer outcomes across the postimplementation lifecycle. This role ensures customers achieve measurable value from Dematic ...
Senior Customer Success Manager
Sunnyvale, CA · On-site
$140K/yr
Now we need a Senior Customer Success Manager who can turn that advantage into lasting partnerships and exponential growth. The Opportunity You'll be the strategic advisor our Global 2000 clients ...
Senior Customer Success Manager
Sunnyvale, CA · On-site
$140K/yr
Now we need a Senior Customer Success Manager who can turn that advantage into lasting partnerships and exponential growth. The Opportunity You'll be the strategic advisor our Global 2000 clients ...
Senior Customer Success Manager The Role As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You'll be ...
Senior Customer Success Manager The Role As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You'll be ...
Sr. Customer Success Manager
$150K - $187K/yr
Senior Customer Success Manager At Avoma, Customer Success is not about managing accounts - it's about owning customer outcomes at scale. As a Senior Customer Success Manager, you will operate as a ...
Sr. Customer Success Manager
$150K - $187K/yr
Senior Customer Success Manager At Avoma, Customer Success is not about managing accounts - it's about owning customer outcomes at scale. As a Senior Customer Success Manager, you will operate as a ...
The Senior Customer Success Advocate plays a handson role in helping customers successfully adopt Entrust's Digital Security Solutions, spanning both security software and hardwarebacked technologies.
The Senior Customer Success Advocate plays a handson role in helping customers successfully adopt Entrust's Digital Security Solutions, spanning both security software and hardwarebacked technologies.
As a Senior Customer Success Manager , you'll own and grow relationships with some of our most complex and high-impact customers. You'll lead from the front: setting the standard for customer ...
As a Senior Customer Success Manager , you'll own and grow relationships with some of our most complex and high-impact customers. You'll lead from the front: setting the standard for customer ...
Senior Customer Success Manager
San Francisco, CA · On-site
$160K - $180K/yr
As a Senior Customer Success Manager , you'll own and grow relationships with some of our most complex and high-impact customers. You'll lead from the front: setting the standard for customer ...
Senior Customer Success Manager
San Francisco, CA · On-site
$160K - $180K/yr
As a Senior Customer Success Manager , you'll own and grow relationships with some of our most complex and high-impact customers. You'll lead from the front: setting the standard for customer ...
Senior Customer Success Manager Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing ...
Senior Customer Success Manager Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing ...
Sr Customer Success Specialist This position can be remote or hybrid. Hybrid requires the candidate to be available to work in person in our Atlanta office. We come in three days per week, but ...
Sr Customer Success Specialist This position can be remote or hybrid. Hybrid requires the candidate to be available to work in person in our Atlanta office. We come in three days per week, but ...
Senior Customer Success Manager, North America US - Remote RLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the safest, highest-quality care. Through our ...
Quick apply
Senior Customer Success Manager, North America US - Remote RLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the safest, highest-quality care. Through our ...
Senior Customer Success Manager
Chicago, IL · On-site +1
Senior Customer Success Manager, Growth The Senior Customer Success Manager, Growth will support the Customer Success team to provide exceptional service and value realization to our clients, with ...
Senior Customer Success Manager
Chicago, IL · On-site +1
Senior Customer Success Manager, Growth The Senior Customer Success Manager, Growth will support the Customer Success team to provide exceptional service and value realization to our clients, with ...
The Senior Customer Success Manager routinely collaborates with the customer to evaluate diverse issues or data and demonstrates the ability to understand unique challenges, identify opportunities ...
The Senior Customer Success Manager routinely collaborates with the customer to evaluate diverse issues or data and demonstrates the ability to understand unique challenges, identify opportunities ...
As a Senior Customer Success Manager, your primary goal will be to drive revenue growth by ensuring customer satisfaction and loyalty. You will leverage your sales acumen and HR tech expertise to ...
Quick apply
As a Senior Customer Success Manager, your primary goal will be to drive revenue growth by ensuring customer satisfaction and loyalty. You will leverage your sales acumen and HR tech expertise to ...
The Senior Customer Success Manager routinely collaborates with the customer to evaluate diverse issues or data and demonstrates the ability to understand unique challenges, identify opportunities ...
The Senior Customer Success Manager routinely collaborates with the customer to evaluate diverse issues or data and demonstrates the ability to understand unique challenges, identify opportunities ...
The Senior Customer Success Manager routinely collaborates with the customer to evaluate diverse issues or data and demonstrates the ability to understand unique challenges, identify opportunities ...
The Senior Customer Success Manager routinely collaborates with the customer to evaluate diverse issues or data and demonstrates the ability to understand unique challenges, identify opportunities ...
The Senior Customer Success Manager routinely collaborates with the customer to evaluate diverse issues or data and demonstrates the ability to understand unique challenges, identify opportunities ...
The Senior Customer Success Manager routinely collaborates with the customer to evaluate diverse issues or data and demonstrates the ability to understand unique challenges, identify opportunities ...
Senior Customer Success information
See salary details
$25K - $37.6K
14% of jobs
$43.9K is the 25th percentile. Wages below this are outliers.
$37.6K - $50.2K
22% of jobs
$50.2K - $62.8K
9% of jobs
The median wage is $71.8K / yr.
$62.8K - $75.4K
7% of jobs
$75.4K - $88K
12% of jobs
$98.1K is the 75th percentile. Wages above this are outliers.
$88K - $100.5K
14% of jobs
$100.5K - $113.1K
9% of jobs
$113.1K - $125.7K
4% of jobs
$125.7K - $138.3K
3% of jobs
$138.3K - $150.9K
4% of jobs
$150.9K - $163.5K
2% of jobs
$25K
$80.3K
$163.5K
How much do senior customer success jobs pay per year?
What are the key skills and qualifications needed to thrive as a Senior Customer Success professional, and why are they important?
How does a Senior Customer Success professional typically collaborate with other departments to ensure client satisfaction?
What does a Senior Customer Success Manager do?
What is the difference between Senior Customer Success vs Customer Success Manager?
| Aspect | Senior Customer Success | Customer Success Manager |
|---|---|---|
| Required Credentials | Typically requires 3+ years experience, industry knowledge, and sometimes certifications in customer success or related fields | Usually entry to mid-level, with 1-3 years experience; may have similar certifications but less advanced |
| Work Environment | Strategic role, often involves leadership, mentoring, and high-level client engagement | Operational role focused on onboarding, support, and maintaining customer relationships |
| Employer & Industry Usage | Common in SaaS, tech, and enterprise software companies | Widely used across various industries including SaaS, finance, and healthcare |
Senior Customer Success professionals typically handle strategic accounts, mentor teams, and drive customer retention at a higher level. Customer Success Managers focus on day-to-day client interactions and support. The senior role involves more experience, leadership, and strategic planning, while the manager role emphasizes operational customer engagement.
- Full Time Customer Success
- Customer Success Director
- Virtual Customer Success Manager
- Contractual Customer Success Manager
- Customer Success Manager Edtech
- Remote Senior Customer Success
- K12 Customer Success Manager
- Full Time Senior Customer Success Manager
- Customer Success Leader
- Director Customer Success Manager

Job description
Luma's mission is to build multimodal AI to expand human imagination and capabilities. We believe that multimodality is critical for intelligence. To go beyond language models and build more aware, capable and useful systems, the next step function change will come from vision. So we are working on training and scaling up multimodal foundation models for systems that can see and understand, show and explain, and eventually interact with our world to effect change.
Where You Come InAs Luma's platform adoption accelerates across enterprises and the creative network, we are investing in building a world-class post-sales organisation. As a Senior Customer Success Manager you will own a portfolio of high-value enterprise customers and be responsible for driving sustained growth in platform usage and expansion across accounts. This role sits at the intersection of commercial ownership, product usage, and customer strategy. You will work closely with customers to expand adoption across teams and use cases, using data and insight to drive meaningful growth.
What You'll DoThis is an opportunity to define how account growth is driven at Luma as we scale across EMEA. You will: Own a portfolio of strategic accounts, with responsibility for expansion and long-term account growth. Identify and execute opportunities to increase usage across teams, geographies and use cases. Build strong, multi-threaded relationships across technical, operational and executive stakeholders. Own and interpret usage data, identifying trends, spikes and drop-offs across accounts. Translate usage insights into clear, proactive growth strategies. Partner with product and engineering teams to unlock new use cases and remove adoption blockers. Lead account planning, expansion strategy and commercial conversations within your accounts. Contribute to renewals and long-term account strategy, ensuring accounts continue to grow over time.
Who You Are5–10+ years experience in Strategic Account Management, Enterprise Sales, or commercial Customer Success within SaaS, AI or enterprise technology. Proven track record of driving expansion and growth within large, complex accounts. Strong commercial mindset, with the ability to identify and execute revenue opportunities. Comfortable working with data, dashboards and usage metrics to inform decision-making. Able to navigate and influence multiple stakeholders across large organisations. Highly proactive, with a bias towards action and ownership of outcomes. Comfortable operating in fast-moving, ambiguous environments.
What Sets You Apart (Bonus Points)Experience working with usage-based or API-driven products. Background in AI, data platforms, developer tools or creative technology. Experience working with technical stakeholders such as engineering or product teams. Experience scaling accounts in high-growth startup environments.
Req ID: R100158
About Luma AI
Sourced by ZipRecruiter
Company size
1 - 10 Employees
Headquarters location
Palo Alto, CA, US
Year founded
2021