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Success Manager Jobs in Indiana (NOW HIRING)

Valve And Meter

Client Success Manager

Indianapolis, IN · On-site +1

$80K/yr

As a Client Success Manager, you will be the primary strategic partner for a portfolio of valued clients. You will guide their marketing strategy, advocate for their success internally, and help ...

Sharetec

Customer Success Manager

Fort Wayne, IN · On-site

$90K - $100K/yr

Sharetec is looking for a Customer Success Manager to join our team! At Sharetec, we believe in a people-first business. Our mission is to make millions of people's lives easier by developing ...

Grote Industries

Customer Success Manager

Madison, IN · On-site

The Customer Success Manager will oversee the day-to-day customer interactions for our growing Grote Networks business unit. They'll contribute to a high-performing support team, create scalable ...

Grote Industries

Customer Success Manager

Madison, IN · On-site

The Customer Success Manager will oversee the day-to-day customer interactions for our growing Grote Networks business unit. They'll contribute to a high-performing support team, create scalable ...

groteindustries

Customer Success Manager

Madison, IN · On-site

The Customer Success Manager will oversee the day-to-day customer interactions for our growing Grote Networks business unit. They'll contribute to a high-performing support team, create scalable ...

Dealerware

Customer Success Manager

Indianapolis, IN · Remote

We are looking for an experienced and customer-focused Customer Success Manager (CSM) to join our team. This role combines the technical expertise of onboarding and training with strategic ...

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Success Manager information

See Indiana salary details

$30.9K

$79K

$133.2K

How much do success manager jobs pay per year?

As of Jul 8, 2026, the average yearly pay for success manager in Indiana is $79,041.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,600.00 and $94,200.00 per year, depending on experience, location, and employer.

Will AI replace CSM?

AI is unlikely to fully replace Success Managers (CSMs), as their role involves complex interpersonal skills, strategic thinking, and personalized customer engagement that AI cannot replicate. Instead, AI tools are increasingly used to automate routine tasks, analyze data, and support CSMs in delivering better service. Success Managers who adapt by integrating AI and developing soft skills will remain valuable in customer success roles.

What jobs pay 500,000 a year in the US?

Success Managers in high-level corporate or executive roles can earn $500,000 or more annually, especially with bonuses, stock options, or profit sharing. Such compensation typically requires extensive experience, leadership skills, and often involves working in industries like technology, finance, or consulting at senior levels.

How does a Success Manager typically collaborate with cross-functional teams to support client outcomes?

Success Managers regularly work with departments like Sales, Product, and Support to ensure clients achieve their desired outcomes with the company's products or services. This often involves coordinating onboarding processes, communicating client feedback to product teams, and working alongside support to resolve any issues that arise. Effective collaboration helps build lasting client relationships and drives continuous improvement. Success Managers also participate in regular meetings with these teams to align on goals and share insights, making teamwork a core part of the role.

What does a success manager do?

A success manager is responsible for ensuring clients or customers achieve their desired outcomes with a company's products or services. They build relationships, provide support, and coordinate with internal teams to address client needs, often using tools like CRM software. Success managers typically monitor client satisfaction and work proactively to prevent issues and promote retention.

What are the key skills and qualifications needed to thrive as a Success Manager, and why are they important?

To thrive as a Success Manager, you need strong relationship management, customer service acumen, and a solid understanding of the product or service, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms like Salesforce, data analysis tools, and project management systems is typically required. Outstanding communication, problem-solving, and proactive listening skills help you build trust and anticipate client needs. These abilities are crucial for ensuring client satisfaction, driving retention, and fostering long-term business growth.

What are Success Managers?

Success Managers, often called Customer Success Managers (CSMs), are professionals who work to ensure that customers achieve their desired outcomes when using a company's products or services. They build strong relationships with clients, provide onboarding and training, and act as the main point of contact for resolving issues and gathering feedback. Success Managers also help identify opportunities for customers to gain more value and may work with sales or support teams to improve the overall customer experience. Their main goal is to drive customer satisfaction, retention, and long-term loyalty.

What is a typical CSM salary?

A Success Manager (CSM) salary varies depending on experience, location, and industry, but typically ranges from $60,000 to $100,000 annually in the United States. Senior or enterprise-level CSMs can earn over $120,000 with bonuses and benefits. Strong communication skills and familiarity with customer relationship management (CRM) tools are often required.
What are popular job titles related to Success Manager jobs in Indiana? For Success Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Success Manager jobs in Indiana look for? The top searched job categories for Success Manager jobs in Indiana are:
What cities in Indiana are hiring for Success Manager jobs? Cities in Indiana with the most Success Manager job openings:
Success Manager jobs near you
Infographic showing various Success Manager job openings in Indiana as of July 2026, with employment types broken down into 82% Full Time, 16% Part Time, 1% Temporary, and 1% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $79,041 per year, or $38 per hour.

Client Success Manager

Valve And Meter

Indianapolis, IN • On-site, Remote

$80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

Job description

In a Nutshell
Valve+Meter is seeking a passionate, strategic, and relentlessly driven Client Success Manager to join our growing team. This is not a basic account management role. This is a client leadership role for someone who knows how to build trust, lead performance conversations, uncover growth opportunities, and ensure marketing investments produce measurable business outcomes.
As a Client Success Manager, you will be the primary strategic partner for a portfolio of valued clients. You will guide their marketing strategy, advocate for their success internally, and help connect performance marketing efforts to broader business goals such as lead generation, revenue growth, customer acquisition cost, brand differentiation, and long-term retention.
You will collaborate with internal experts across SEO, paid media, analytics, creative, development, strategy, and operations to ensure each client has a clear path forward. Your goal is to become a trusted advisor who brings insight, accountability, and action to every client relationship.
Why This Role Is Important
At Valve+Meter, we believe marketing should be measured by the flow and cost of new business. The "valve" represents the rate of new business we help generate, and the "meter" represents the measurable results we deliver.
We believe great marketing should not be based on guesswork. It should be connected to strategy, accountability, and results.
The Client Success Manager is the bridge between client goals, strategy, and execution. You help clients feel heard, informed, challenged, and supported, guiding smarter decisions and investments that move their business forward.
What You'll Own
You will own the health, growth, retention, and strategic direction of your client portfolio.
This includes building strong relationships, leading meaningful performance conversations, identifying growth opportunities, and ensuring internal alignment around client goals.
You will help clients understand not just what happened in their marketing performance, but why it happened, what it means, and what should happen next.
What We're Looking For
We're hiring for mindset as much as experience. Our ideal Client Success Manager is:
  • Growth-Oriented & Coachable: Hungry to learn and improve, embraces feedback, and owns mistakes
  • Team-First: Prioritizes team over ego, supports and elevates others, and does what it takes to help the team win
  • Scrappy & Resilient: Resourceful, driven, solution-oriented, and pushes through challenges with a positive attitude
  • Strategic & Analytical: Thinks long-term and systematically, uses data to uncover insight, and creates strategy, not just execution
  • Organized & Adaptable: Manages multiple clients and priorities, maintains strong systems for workflow and communication, and stays composed under pressure
  • People-Centric: Communicates clearly and adjusts to the audience, listens deeply, presents confidently, and demonstrates high emotional intelligence

Key Responsibilities
  • Serve as the primary point of contact and strategic partner for assigned clients
  • Define and guide customized marketing strategies aligned with business goals
  • Collaborate with internal teams across SEO, paid media, analytics, creative, and development
  • Lead weekly, monthly, and quarterly meetings, including campaign and business reviews
  • Analyze performance data across platforms (Google Ads, Microsoft Ads, LSA, GA4, CRM, dashboards)
  • Translate data into insights, recommendations, and actionable plans
  • Monitor performance, budgets, lead flow, and account health to proactively identify risks, gaps, and opportunities
  • Advocate internally for decisions that support client growth
  • Identify and drive upsell, cross-sell, and expansion opportunities
  • Support renewals, retention, and referral generation

What You'll Work With
  • Google Workspace (Docs, Sheets, Slides)
  • Wrike (project management)
  • HubSpot (CRM)
  • PlacesScout, Zapier, Ninety
  • Google Ads, Microsoft Ads, Local Service Ads
  • Google Analytics 4
  • SEO, reporting, and call tracking platforms

Required Experience and Skills
  • 3-5 years of client-facing digital marketing experience (SEO, paid media, performance marketing)
  • Agency or performance-driven environment experience
  • Proven ability to manage multiple client accounts
  • Strong communication, presentation, and relationship skills
  • Strong analytical skills and ability to translate data into insights
  • Ability to manage expectations and handle escalations professionally
  • Comfort discussing investment, ROI, and growth opportunities
  • Strong organization, project management, and follow-through
  • Bachelor's degree or equivalent experience

Preferred Experience
  • Experience managing budgets and pacing
  • Familiarity with Google Ads, LSA, GA4, SEO tools, CRM, and call tracking data
  • Understanding of business metrics (CAC, LTV, pipeline, margin, close rate)
  • Sales mindset or comfort with renewals, expansion, and referrals
  • Relevant certifications (Google Ads, GA4, SEO, etc.)

Core Values
Think - Focus. Find a way forward.
Love - Act in the long-term best interest of others.
Serve - Meet expectations and go the extra mile.
Transform - Create meaningful, lasting change.
Be Just - Be fair, transparent, and do no harm.
What Valve+Meter Offers
  • Competitive salary
  • Medical, dental, and vision benefits
  • 401(k) with match
  • Company-paid life insurance
  • Three weeks PTO + seven holidays + two service days
  • Fast-paced, growth-focused environment
  • Casual, pet-friendly office
  • Hybrid or remote flexibility
  • Opportunities for growth and advancement

If you are a strategic client leader who enjoys building relationships, solving problems, analyzing performance, and driving growth, we would love to meet you.

Apply