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Square Customer Success Advocate Jobs (NOW HIRING)

ADEX

Customer Success Advocate

Atlanta, GA · On-site

Customer Success Advocate Responsibilities: • Google Contacts Onboarding & Support: o Assist new customer contacts at Google with onboarding processes, including portal setup and initial training ...

Planful

Customer Success Advocate

Senior Customer Success Manager, EMEA London, UK Customer Success Manager Remote, North America Customer Success Advocate North America Engineering Open positions in our Engineering team. Senior ...

Motorola

Customer Success Advocate

Alberta, VA

Within this organization, Customer Success Advocates focus on our most critical and complex customers, acting as trusted advisors who align Motorola Solutions' capabilities with each customer ...

Planful

Customer Success Advocate

Senior Customer Success Manager, EMEA London, UK Customer Success Manager Remote, North America Customer Success Advocate North America Engineering Open positions in our Engineering team. Senior ...

Planful

Customer Success Advocate

Senior Customer Success Manager, EMEA London, UK Customer Success Manager Remote, North America Customer Success Advocate North America Engineering Open positions in our Engineering team. Senior ...

Kendall Group

Customer Success Advocate

Fort Wayne, IN · On-site

Reporting to the Solution Consultants Manager, the Customer Success Advocate is a key member of the Contract Sales Team. The person in this role will function as the bridge between our sales team and ...

Kendall Group

Customer Success Advocate

Fort Wayne, IN · On-site

Reporting to the Solution Consultants Manager, the Customer Success Advocate is a key member of the Contract Sales Team. The person in this role will function as the bridge between our sales team and ...

Kendall Group

Customer Success Advocate

Portage, MI · On-site

Reporting to the Solution Consultants Manager, the Customer Success Advocate is a key member of the Contract Sales Team. The person in this role will function as the bridge between our sales team and ...

The Kendall Group

Customer Success Advocate

Portage, MI · On-site

Reporting to the Solution Consultants Manager, the Customer Success Advocate is a key member of the Contract Sales Team. The person in this role will function as the bridge between our sales team and ...

New

Planful

Customer Success Advocate

North, SC · On-site

As the Customer Success Advocate, you will be responsible for maintaining ongoing business objectives, helping your clients maximize value realization from their Planful solution, giving support for ...

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Square Customer Success Advocate information

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How much do square customer success advocate jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for square customer success advocate in the United States is $24.20, according to ZipRecruiter salary data. Most workers in this role earn between $21.88 and $25.96 per hour, depending on experience, location, and employer.

What is the difference between Square Customer Success Advocate vs Square Customer Support Specialist?

AspectSquare Customer Success AdvocateSquare Customer Support Specialist
Required CredentialsHigh school diploma or equivalent; experience in customer serviceHigh school diploma or equivalent; technical troubleshooting skills
Work EnvironmentProactive customer engagement, account managementReactive support, resolving technical issues
Employer & Industry UsageUsed in SaaS and financial services for customer retentionCommon in tech and payment processing industries for troubleshooting

The main difference is that Square Customer Success Advocates focus on proactive engagement and ensuring customer satisfaction, while Square Customer Support Specialists primarily handle reactive technical support. Both roles require strong communication skills and industry knowledge but serve different stages of the customer journey.

What are some common challenges faced by Square Customer Success Advocates, and how can new hires prepare for them?

Square Customer Success Advocates often encounter challenges such as managing high volumes of customer inquiries, troubleshooting complex payment issues, and adapting to frequent product updates. New hires can prepare by becoming familiar with Square's product suite, developing strong problem-solving skills, and practicing clear communication. Additionally, being comfortable with multitasking and staying organized in a fast-paced, collaborative environment will help advocates provide efficient and empathetic support to customers.

What are the key skills and qualifications needed to thrive as a Square Customer Success Advocate?

To thrive as a Square Customer Success Advocate, you need strong problem-solving abilities, customer service experience, and familiarity with payment processing systems, often supported by a bachelor's degree or equivalent work background. Proficiency with CRM platforms like Salesforce, Square's own dashboard tools, and help desk software is typically expected. Excellent communication, patience, and the ability to adapt quickly to customer needs are standout soft skills in this role. These skills ensure efficient issue resolution, customer satisfaction, and seamless support for Square’s small business clients.

What does a Square Customer Success Advocate do?

A Square Customer Success Advocate is responsible for assisting customers with using Square's products and services, resolving issues, and ensuring a positive experience. They handle inquiries related to account setup, payment processing, hardware, software, and troubleshooting. Advocates also provide guidance on how to maximize the value of Square’s offerings, helping customers grow their businesses. Their goal is to ensure customer satisfaction and foster long-term relationships with Square users.
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What states have the most Square Customer Success Advocate jobs? States with the most job openings for Square Customer Success Advocate jobs include:
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Square Customer Success Advocate jobs near you
Infographic showing various Square Customer Success Advocate job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 70% In-person, 6% Hybrid, and 24% Remote job distribution, with an average salary of $50,336 per year, or $24.2 per hour.

Customer Success Advocate

ADEX

Atlanta, GA • On-site

Other

Re-posted 13 days ago

Job description

Position Title: Customer Success Advocate
Responsibilities:
• Google Contacts Onboarding & Support:
o Assist new customer contacts at Google with onboarding processes, including portal setup and initial training as requested.
o Respond to Google inquiries via email, phone, and chat in a timely and professional manner.
o Troubleshoot and resolve Google issues by pulling together the correct internal teams necessary for resolution, escalating complex problems as needed.
o Provide clear and concise product/service information and guidance as required.
• Relationship Building & Communication:
o Build rapport and establish positive relationships with Google. Google appreciates and responds well to initiative in issue resolution, frequent follow-up on open issues, and prompt resolution to those issues.
o Proactively communicate with Google to ensure their satisfaction and address potential concerns. The most frequent interactions are related to managing RMA delivery and MOL collections, product quality issues, training requests, and maintenance contract questions.
o In addition to daily/weekly interactions, effective planning and preparations for the Monthly Quality Reviews and QBRs are key to maintaining a healthy relationship.
o Gather customer feedback and relay it to the appropriate teams (e.g., product quality issues, services SLA misses, and positive experiences).
o Maintain accurate records of customer interactions and issues by updating Totango touchpoints, recording, and following up on actions from Google MQRs, QBRs, and weekly or recurring meetings.
o Create a Google account using the @ciena.com email domain to be able to communicate through chat, Google Drive, and to be able to schedule meeting using Google Meet.
• Customer Advocacy & Retention:
o Identify opportunities to improve Google's experience with Ciena and contribute to customer retention efforts.
o Advocate for Google needs within the company.
o Help Google understand the full value of our product/service. At the same time, be attentive during all interactions with Google to identify new services opportunities that can help Google achieve their goals.
• Learning & Development:
o Stay up-to-date on Ciena product/service updates and industry best practices.
o Participate in ongoing training and development opportunities.
o Contribute to the development of internal knowledge base and resources.
Qualifications:
• Skills:
o Excellent written and verbal communication skills.
o Strong problem-solving and analytical abilities.
o Ability to work independently and as part of a team.
o Customer-centric mindset with a passion for helping others.
o Proficiency in using CRM software (e.g., Salesforce, Totango) is a plus.
o Ability to learn new software quickly.
o Strong organizational skills.
Personal Attributes:
• Positive attitude and enthusiasm.
• Detail-oriented and organized.
• Proactive and self-motivated.
• Adaptable and willing to learn.
Growth Opportunities:
This role provides a strong foundation for career growth within the Customer Success team. Successful Advocates can advance to roles such as Customer Success Advocate, Senior Customer Success Advocate, or other related positions.

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About ADEX

Sourced by ZipRecruiter

ADEX Corporation, based in Alpharetta, Georgia, US, is a leading name in the telecommunications industry. With an established reputation for delivering unmatched telecom solutions, the company specializes in designing, managing, and implementing crucial projects integral to the telecom industry. Built upon a strong foundation, ADEX has been in operation for over three decades, since its inception in 1993. A commitment to technological innovation, an unwavering focus on customer satisfaction, and a dedication to providing value-engineered solutions form the very core of ADEX's mission and values.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Alpharetta, GA, US

Year founded

1993

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