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Square Customer Success Advocate Jobs (NOW HIRING)

Entrust Datacard

The Senior Customer Success Advocate plays a handson role in helping customers successfully adopt Entrust's Digital Security Solutions, spanning both security software and hardwarebacked technologies.

ClearStar

Customer Success Advocate

The Client Service Advocate serves as a primary point of contact for ClearStar's retail clients ... What Success Looks Like in 6 Months • Client cases are being resolved accurately and promptly ...

Motorola

Within this organization, Customer Success Advocates focus on our most critical and complex customers, acting as trusted advisors who align Motorola Solutions' capabilities with each customer ...

MW Logistics

Be Seen First

Customer Success Advocate

Dallas, TX · On-site

$50K - $57K/yr

Customer Success Advisor - Logistics & Transportation Solutions Location: 12770 Coit Road, Dallas, TX 75251 (In-Office) About MW Logistics MW Logistics is an award-winning, privately held third-party ...

Bask Health

Customer Success Advocate

New York, NY

With hundreds of features to meet the unique needs of telehealth, we put all the tools in our customers hands for success. We are a rapidly growing startup, and we work with care and intention to ...

Bask Health

Customer Success Advocate

Manhattan, NY · Remote

With hundreds of features to meet the unique needs of telehealth, we put all the tools in our customers hands for success. We are a rapidly growing startup, and we work with care and intention to ...

Labelmaster

Customer Success Advocate, EV

Chicago, IL · On-site

Customer Success Advocate Labelmaster is an established and growing company that takes the complexity out of shipping Dangerous Goods (Hazmat), making the world a safer place. At Labelmaster, we are ...

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Square Customer Success Advocate information

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How much do square customer success advocate jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for square customer success advocate in the United States is $24.20, according to ZipRecruiter salary data. Most workers in this role earn between $21.88 and $25.96 per hour, depending on experience, location, and employer.

What is the difference between Square Customer Success Advocate vs Square Customer Support Specialist?

AspectSquare Customer Success AdvocateSquare Customer Support Specialist
Required CredentialsHigh school diploma or equivalent; experience in customer serviceHigh school diploma or equivalent; technical troubleshooting skills
Work EnvironmentProactive customer engagement, account managementReactive support, resolving technical issues
Employer & Industry UsageUsed in SaaS and financial services for customer retentionCommon in tech and payment processing industries for troubleshooting

The main difference is that Square Customer Success Advocates focus on proactive engagement and ensuring customer satisfaction, while Square Customer Support Specialists primarily handle reactive technical support. Both roles require strong communication skills and industry knowledge but serve different stages of the customer journey.

What are some common challenges faced by Square Customer Success Advocates, and how can new hires prepare for them?

Square Customer Success Advocates often encounter challenges such as managing high volumes of customer inquiries, troubleshooting complex payment issues, and adapting to frequent product updates. New hires can prepare by becoming familiar with Square's product suite, developing strong problem-solving skills, and practicing clear communication. Additionally, being comfortable with multitasking and staying organized in a fast-paced, collaborative environment will help advocates provide efficient and empathetic support to customers.

What are the key skills and qualifications needed to thrive as a Square Customer Success Advocate?

To thrive as a Square Customer Success Advocate, you need strong problem-solving abilities, customer service experience, and familiarity with payment processing systems, often supported by a bachelor's degree or equivalent work background. Proficiency with CRM platforms like Salesforce, Square's own dashboard tools, and help desk software is typically expected. Excellent communication, patience, and the ability to adapt quickly to customer needs are standout soft skills in this role. These skills ensure efficient issue resolution, customer satisfaction, and seamless support for Square’s small business clients.

What does a Square Customer Success Advocate do?

A Square Customer Success Advocate is responsible for assisting customers with using Square's products and services, resolving issues, and ensuring a positive experience. They handle inquiries related to account setup, payment processing, hardware, software, and troubleshooting. Advocates also provide guidance on how to maximize the value of Square’s offerings, helping customers grow their businesses. Their goal is to ensure customer satisfaction and foster long-term relationships with Square users.
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Square Customer Success Advocate jobs near you
Infographic showing various Square Customer Success Advocate job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 70% In-person, 6% Hybrid, and 24% Remote job distribution, with an average salary of $50,336 per year, or $24.2 per hour.

Customer Success Advocate

Carrier Sales & Distribution LLC

Knightdale, NC • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 26 days ago

Job description

CE HQ currently has an exciting Customer Success Advocate opportunity
Company Website: www.carrierenterprise.com
Introduction:
Carrier Enterprise (CE) is a national distributor of residential and light commercial Heating, Ventilation and Air Conditioning (HVAC) products, parts and supplies through licensed HVAC/R dealers and contractors. CE operates primarily in the business-to-business environment where its products are sold through licensed HVAC dealers and HVAC contractors. These dealers are independent companies that sell, deliver and service Carrier, Bryant & Payne products to residences and businesses in their respective markets. CE offers customers a wide range of HVAC/R product lines, competitive pricing, best in class customer service and valuable, timesaving services that positions CE as an industry leader. With over 200+ locations, in 28 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada there is a location to service our customers HVAC/R needs.
SUMMARY
Reporting to the Customer Success Supervisor, this position will provide support for customers utilizing our digital platforms/resources. In this role, the right candidate will have a sales/service minded attitude interacting with a high volume of customers via chat, emails, and online requests. All of our Customer Success Advocates are trained to understand the full menu of our service offerings, in order to provide our customers with exceptional service. We prefer candidates who have a college degree or a minimum of five years of experience supporting customers within the various digital and online channels.
Essential Role, Activities and Responsibilities:
  • Daily interaction with our customers in a friendly, courteous, efficient and professional manner.
  • Communicate effectively with a sense of urgency with customers through the various digital and online channels, including email, eCommerce and chat.
  • Ability to multi-task while providing a high level of customer service.
  • Chat Agents take up to 3 chats at a time simultaneously.
  • Demonstrates active listening skills, builds customer confidence while being committed to enhancing customer satisfaction.
  • Must be able to sort through complex issues independently and make difficult decisions with confidence.
  • Individual must make timely decisions and exercise sound judgement based on facts while meeting established deadlines.
  • Ability to research, navigate and identify exact resource to resolve customer issues/complaints through independent or collaborative teamwork.
  • Maintain knowledge of new and existing products by participating in physical or virtual trainings, reviewing online catalogs and websites.
  • Participate as required in inventory planning/tracking initiatives to support inventory needs by reviewing and communicating regional backorder patterns to planners.
  • Ability to process orders, forms, applications and recommend product accessories.
  • Simultaneously document customer interactions, transactions, comments and complaints using provided CRM/Salesforce during customer engagement.
  • Communicating and coordinating with colleagues as necessary to ensure customer satisfaction.
  • Facilitate product, system and procedural training to new hire employees.

Requirements
  • A college degree preferred or a minimum of five years of experience supporting customers within the various digital and online channels.
  • Must be well organized, detail oriented and have good computer/data entry; should be proficient in the use of digital applications such as CRM/Salesforce.
  • Must possess desire to succeed and learn for future growth and development opportunities.

Qualifications
  • Our products are commercial and residential HVAC parts and equipment, so experience working with general contractors in a B2B environment is preferred but not required.
  • Must have a strong work ethic, high energy, enthusiasm, and a passion for customer service and sales support.
  • Must have experience, preferably in a high-volume fast paced Customer Service and sales environment with tech-savviness.
  • Must be well organized, detail oriented and have ability to multi-task as you will be required to switch between multiple systems.
  • Must be a team player, articulate and possesses excellent verbal and written communication skills.
  • Ability to thrive in a remote or office environment while demonstrating schedule flexibility to accommodate evolving business needs.
  • Additional fluency in another language other than English is preferred but not required.

Benefits:
Health Insurance
Health Savings Account
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance (Short-term and Long-term)
Employee Assistance Program (EAP)
Tuition Reimbursement & Professional Development
Paid Vacation & Sick time
Company Paid Holiday's
401(k) Plan with Employer Match
Employee Discount Program
Invitation to Apply:
Full-time and part-time positions are available. To explore this exciting opportunity and other career opportunities at Carrier Enterprise, visit our careers page at www.carrierenterprise.com/careers. Learn more about our company and team.
Equal Opportunity Statement:
Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and competence.
Qualifications
  • Our products are commercial and residential HVAC parts and equipment, so experience working with general contractors in a B2B environment is preferred but not required.
  • Must have a strong work ethic, high energy, enthusiasm, and a passion for customer service and sales support.
  • Must have experience, preferably in a high-volume fast paced Customer Service and sales environment with tech-savviness.
  • Must be well organized, detail oriented and have ability to multi-task as you will be required to switch between multiple systems.
  • Must be a team player, articulate and possesses excellent verbal and written communication skills.
  • Ability to thrive in a remote or office environment while demonstrating schedule flexibility to accommodate evolving business needs.
  • Additional fluency in another language other than English is preferred but not required.

Apply