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Customer Success Analyst Jobs (NOW HIRING)

Atominvest

Customer Success Analyst

Providence, RI · On-site

Work alongside Customer Success Managers to onboard customers onto the platform * Drive down time ... Strong analytical skills and attention to detail * High degree of proficiency in MS Excel

Trax

Customer Success Analyst - Airvoyant

Dallas, TX · On-site

We are looking for a Customer Success Analyst to play a key role in supporting customers as we launch and scale a new SaaS platform serving aviation procurement. This role sits at the intersection of ...

Lever Demo 2

Customer Success Analyst

Irvine, CA

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential ...

Syneoshealth

Sr Tech Customer Success Analyst

Morrisville, NC · On-site

$82K - $109K/yr

Sr Tech Customer Success Analyst Syneos Health is a leading fully-integrated life sciences services organization built to accelerate customer success. We partner with innovators at every point across ...

Syneoshealth

Sr Tech Customer Success Analyst

Bridgewater, NJ · On-site

$90K - $119K/yr

Sr Tech Customer Success Analyst Syneos Health is a leading fully-integrated life sciences services organization built to accelerate customer success. We partner with innovators at every point across ...

Yochana

Entry Level Customer Success Analyst

Computer Science (with a focus on AI, analytics, cloud, or strategy) * Software Engineering (with exposure to AI, automation, or prototyping) * Computer Interaction / UX (for AI agent interactions ...

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Customer Success Analyst information

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How much do customer success analyst jobs pay per hour?

As of Jun 28, 2026, the average hourly pay for customer success analyst in the United States is $40.51, according to ZipRecruiter salary data. Most workers in this role earn between $32.45 and $45.91 per hour, depending on experience, location, and employer.

How much does a CSM get paid?

Customer Success Managers (CSMs) typically earn an average salary ranging from $60,000 to $100,000 annually, depending on experience, location, and company size. Entry-level CSMs may start lower, while those with specialized skills or in high-demand industries can earn higher compensation, often supplemented with bonuses or commissions.

How does a Customer Success Analyst typically collaborate with other departments to drive customer satisfaction?

Customer Success Analysts regularly work cross-functionally with teams such as Sales, Product, and Support to ensure a seamless customer experience. They analyze customer data to identify trends and communicate actionable insights to product teams for improvements, while also sharing feedback with sales to refine onboarding processes. Effective collaboration enhances issue resolution and helps tailor solutions, ultimately driving higher customer satisfaction and retention. This interdepartmental teamwork is a core part of the role and offers valuable exposure to different aspects of the business.

What are the key skills and qualifications needed to thrive as a Customer Success Analyst, and why are they important?

To thrive as a Customer Success Analyst, you need strong analytical skills, customer relationship management experience, and a background in business or related fields. Familiarity with CRM platforms like Salesforce, data analysis tools, and customer engagement software is typically expected. Outstanding communication, problem-solving, and empathy help you build trust and proactively address client needs. These skills are essential for retaining customers, maximizing satisfaction, and driving business growth.

What is the difference between Customer Success Analyst vs Customer Support Specialist?

AspectCustomer Success AnalystCustomer Support Specialist
Primary FocusProactively manages customer relationships to ensure satisfaction and retentionResponds to customer inquiries and resolves issues as they arise
Required SkillsData analysis, communication, relationship managementTroubleshooting, communication, product knowledge
Work EnvironmentCustomer success teams, account managementHelp desks, support centers
Common Industry UsageSaaS, tech, subscription servicesTech, retail, service industries

While both roles involve customer interaction, a Customer Success Analyst focuses on proactive relationship management and retention strategies, whereas a Customer Support Specialist handles reactive issue resolution. Understanding these differences helps in choosing the right career path or job search focus.

What qualifications are needed for a CSM role?

A Customer Success Manager (CSM) role typically requires a bachelor's degree in business, marketing, or a related field, along with strong communication, interpersonal, and problem-solving skills. Experience in customer service, account management, or SaaS environments is often preferred, and familiarity with customer success tools like CRM software can be beneficial.

What does a customer success analyst do?

A customer success analyst monitors and analyzes customer data to ensure clients achieve their desired outcomes with a company's products or services. They identify trends, resolve issues, and collaborate with sales and support teams to improve customer satisfaction and retention, often using tools like CRM software and data analysis platforms.

Do CSMS make good money?

Customer Success Managers (CSMs) and analysts typically earn competitive salaries that vary by industry, experience, and location. Entry-level roles may start around $50,000 annually, while experienced professionals can earn over $80,000 or more, often supplemented with bonuses and benefits. Skills in customer relationship management tools and data analysis can influence earning potential.
More about Customer Success Analyst jobs
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Customer Success Analyst jobs near you
Infographic showing various Customer Success Analyst job openings in the United States as of June 2026, with employment types broken down into 14% Full Time, 79% Part Time, and 7% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $84,271 per year, or $40.5 per hour.