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Customer Success Analyst Jobs (NOW HIRING)

Judi Health

Customer Success Analyst

New York, NY · On-site

... success of Capital Rx. The Capital Rx Product team seeks individuals who are passionate about ... customers * Support analytics and reporting needs for the prior authorization team and related ...

CEGSoft

PR · On-site

$32K - $40K/yr

Implement Customer Success dashboards to improve processes and tracking mechanisms across all ... Data Analysis * Able to carry out multiple task * Able to work without supervision * Able to ...

Capital Rx

Customer Success Analyst

Manhattan, NY · On-site

$80K - $101K/yr

... success of Capital Rx. The Capital Rx Product team seeks individuals who are passionate about ... customers * Support analytics and reporting needs for the prior authorization team and related ...

Judi Health

Customer Success Analyst

Denver, CO · On-site

... success of Capital Rx. The Capital Rx Product team seeks individuals who are passionate about ... customers * Support analytics and reporting needs for the prior authorization team and related ...

Judi Health

Customer Success Analyst

Denver, CO · On-site

$80K - $101K/yr

... success of Capital Rx. The Capital Rx Product team seeks individuals who are passionate about ... customers * Support analytics and reporting needs for the prior authorization team and related ...

Capital Rx

Customer Success Analyst

Denver, CO · On-site

$80K - $101K/yr

... success of Capital Rx. The Capital Rx Product team seeks individuals who are passionate about ... customers * Support analytics and reporting needs for the prior authorization team and related ...

Capital Rx

Customer Success Analyst

Denver, CO · On-site

$80K - $101K/yr

... success of Capital Rx. The Capital Rx Product team seeks individuals who are passionate about ... customers * Support analytics and reporting needs for the prior authorization team and related ...

Capital Rx

Customer Success Analyst

Manhattan, NY · On-site

$80K - $101K/yr

... success of Capital Rx. The Capital Rx Product team seeks individuals who are passionate about ... customers * Support analytics and reporting needs for the prior authorization team and related ...

PerkinElmer

Customer Success Analyst (Hybrid)

Boston, MA · On-site +1

$85K - $105K/yr

Customer Success Analyst (Hybrid) When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers ...

Trax

Customer Success Analyst - Airvoyant

Dallas, TX

We are looking for a Customer Success Analyst to play a key role in supporting customers as we launch and scale a new SaaS platform serving aviation procurement. This role sits at the intersection of ...

Lever Demo 2

Customer Success Analyst

Irvine, CA

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment ...

Syneoshealth

Sr Tech Customer Success Analyst

Bridgewater, NJ · On-site

$90K - $119K/yr

Sr Tech Customer Success Analyst Syneos Health is a leading fully-integrated life sciences services organization built to accelerate customer success. We partner with innovators at every point across ...

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How much do customer success analyst jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for customer success analyst in the United States is $40.51, according to ZipRecruiter salary data. Most workers in this role earn between $32.45 and $45.91 per hour, depending on experience, location, and employer.

How does a Customer Success Analyst typically collaborate with other departments to drive customer satisfaction?

Customer Success Analysts regularly work cross-functionally with teams such as Sales, Product, and Support to ensure a seamless customer experience. They analyze customer data to identify trends and communicate actionable insights to product teams for improvements, while also sharing feedback with sales to refine onboarding processes. Effective collaboration enhances issue resolution and helps tailor solutions, ultimately driving higher customer satisfaction and retention. This interdepartmental teamwork is a core part of the role and offers valuable exposure to different aspects of the business.

What are the key skills and qualifications needed to thrive as a Customer Success Analyst, and why are they important?

To thrive as a Customer Success Analyst, you need strong analytical skills, customer relationship management experience, and a background in business or related fields. Familiarity with CRM platforms like Salesforce, data analysis tools, and customer engagement software is typically expected. Outstanding communication, problem-solving, and empathy help you build trust and proactively address client needs. These skills are essential for retaining customers, maximizing satisfaction, and driving business growth.

What is the difference between Customer Success Analyst vs Customer Support Specialist?

AspectCustomer Success AnalystCustomer Support Specialist
Primary FocusProactively manages customer relationships to ensure satisfaction and retentionResponds to customer inquiries and resolves issues as they arise
Required SkillsData analysis, communication, relationship managementTroubleshooting, communication, product knowledge
Work EnvironmentCustomer success teams, account managementHelp desks, support centers
Common Industry UsageSaaS, tech, subscription servicesTech, retail, service industries

While both roles involve customer interaction, a Customer Success Analyst focuses on proactive relationship management and retention strategies, whereas a Customer Support Specialist handles reactive issue resolution. Understanding these differences helps in choosing the right career path or job search focus.

What does a Customer Success Analyst do?

A Customer Success Analyst works to ensure that clients achieve their desired outcomes while using a company's products or services. They analyze customer data and feedback to identify trends, challenges, and opportunities for improvement. Their role involves collaborating with customer success managers, providing actionable insights, and helping to develop strategies that improve customer satisfaction and retention. Ultimately, Customer Success Analysts help bridge the gap between customers and company teams to foster long-term, successful relationships.

Do CSMs make good money?

Customer Success Managers (CSMs) typically earn a competitive salary that varies based on experience, industry, and location. Entry-level CSMs may start with lower pay, while experienced professionals with certifications and strong client management skills can earn higher salaries, often supplemented by bonuses or commissions. Overall, CSM roles are considered financially rewarding within customer service and account management careers.
More about Customer Success Analyst jobs
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Customer Success Analyst jobs near you
Infographic showing various Customer Success Analyst job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 80% In-person, and 20% Remote job distribution, with an average salary of $84,271 per year, or $40.5 per hour.

Customer Success Analyst

Judi Health

New York, NY • On-site

Other

Posted 3 days ago

Job description

Position Summary:

As an individual contributor on the Product team, you will pay a critical role in contributing to the success of Capital Rx. The Capital Rx Product team seeks individuals who are passionate about improving the landscape of pharmacy prior authorizations, while providing superior service. The expectations for growth in this role are to push beyond the core data and reporting and to serve as an expert across all domains of Judi, our Enterprise Health Platform.

Position Responsibilities:

  • Provide subject matter expertise support on Judi's function and reporting capabilities related to prior authorization
  • Take accountability for accurate translation of reporting requirements for Capital Rx's customers 
  • Support analytics and reporting needs for the prior authorization team and related groups
  • Own swift resolution and clear communication of critical reporting issues
  • Present analysis results clearly
  • Assist in testing of new Judi functionality to ensure enhancements are functioning as expected and accurately processing claims transactions
  • Build key cross-functional relationships with other internal teams
  • Provide virtual and in person product demonstrations
  • Note: Role may periodically require meeting participation, service support or other requirements outside of standard business hours

Minimum Qualifications:

  • Bachelor's degree, with record of strong academic performance in Computer Science, Actuarial Science, Statistics, or Economics or equivalent work experience strongly preferred
  • 2+ years of proven experience in data analytics and reporting required
  • 2+ years of experience in Structured Query Language (SQL) required
  • 2+ years of experience with ETL or ELT preferred
  • 2+ years of PBM, pharmacy, health plan, or related experience preferred
  • 1+ years working with JSON or other data-exchange format tools preferred
  • 1+ year of Python, R, or similar programming experience preferred
  • Experience presenting analysis to clients and/or management preferred
  • Proficient in Microsoft Excel
  • Extremely organized, detail-oriented, and able to easily pivot priorities
  • Ability to work effectively with virtual teams
  • Ability to travel 5-10%

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