Customer Success Director
$131K - $196K/yr
Summary Defines the organization's customer success strategy and sets the standard for how the ... analytical capability with experience building portfolio-level performance frameworks. • Expert ...
Customer Success Director
$131K - $196K/yr
Summary Defines the organization's customer success strategy and sets the standard for how the ... analytical capability with experience building portfolio-level performance frameworks. • Expert ...
Customer Success Manager
New York, NY · On-site
Analytical and proactive: You leverage customer feedback, engagement metrics, and usage data to ... success. * Lead onboarding and training sessions for users across your assigned portfolio of ...
Customer Success Manager
New York, NY · On-site
Analytical and proactive: You leverage customer feedback, engagement metrics, and usage data to ... success. * Lead onboarding and training sessions for users across your assigned portfolio of ...
Analytical and proactive: You leverage customer feedback, engagement metrics, and usage data to ... success. * Lead onboarding and training sessions for users across your assigned portfolio of ...
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Analytical and proactive: You leverage customer feedback, engagement metrics, and usage data to ... success. * Lead onboarding and training sessions for users across your assigned portfolio of ...
Customer Success Manager
Richardson, TX · On-site
$40K - $42K/yr
Monitor and analyze customer health metrics and develop action plans to address areas of concern ... Customer Success Manager Requirements: * Must be local to the Dallas area * Strong computer skills
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Customer Success Manager
Richardson, TX · On-site
$40K - $42K/yr
Monitor and analyze customer health metrics and develop action plans to address areas of concern ... Customer Success Manager Requirements: * Must be local to the Dallas area * Strong computer skills
Scaled Customer Success Manager About Vectra Vectra AI delivers a new class of advanced threat ... Vectra directly analyses network traffic in real time using a patent-pending combination of data ...
Scaled Customer Success Manager About Vectra Vectra AI delivers a new class of advanced threat ... Vectra directly analyses network traffic in real time using a patent-pending combination of data ...
Customer Success Manager
Norwalk, CT · On-site
$101K - $127K/yr
The Customer Success Manager will be responsible for helping clients achieve measurable business ... Analyze customer data to a practical degree, including adoption trends, usage activity, order ...
Customer Success Manager
Norwalk, CT · On-site
$101K - $127K/yr
The Customer Success Manager will be responsible for helping clients achieve measurable business ... Analyze customer data to a practical degree, including adoption trends, usage activity, order ...
About the Role You'll join the Customer Success team as a Senior Customer Success Manager, owning ... Partner with Sales, Product, and Analytics to resolve challenges and improve the platform ...
About the Role You'll join the Customer Success team as a Senior Customer Success Manager, owning ... Partner with Sales, Product, and Analytics to resolve challenges and improve the platform ...
... analytics, health scores, and usage trends to identify risks and growth opportunities. • Partner with Product, Engineering, Sales, Marketing, and Support teams to improve customer outcomes. • ...
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... analytics, health scores, and usage trends to identify risks and growth opportunities. • Partner with Product, Engineering, Sales, Marketing, and Support teams to improve customer outcomes. • ...
About the Role You'll join the Customer Success team as a Senior Customer Success Manager, owning ... Partner with Sales, Product, and Analytics to resolve challenges and improve the platform ...
Quick apply
About the Role You'll join the Customer Success team as a Senior Customer Success Manager, owning ... Partner with Sales, Product, and Analytics to resolve challenges and improve the platform ...
CUSTOMER SUCCESS SPECIALIST
Houston, TX · On-site
Job Purpose The Customer Success Specialist for Digital Products is responsible for driving ... Deploy and analyze customer journey surveys within assigned accounts * Translate customer feedback ...
CUSTOMER SUCCESS SPECIALIST
Houston, TX · On-site
Job Purpose The Customer Success Specialist for Digital Products is responsible for driving ... Deploy and analyze customer journey surveys within assigned accounts * Translate customer feedback ...
Job Purpose The Customer Success Specialist for Digital Products is responsible for driving ... Deploy and analyze customer journey surveys within assigned accounts * Translate customer feedback ...
Job Purpose The Customer Success Specialist for Digital Products is responsible for driving ... Deploy and analyze customer journey surveys within assigned accounts * Translate customer feedback ...
... analytics, and subscription management. Relay's suite of products are established as key revenue ... This is a player-coach role , combining hands-on customer success responsibilities with people ...
New
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... analytics, and subscription management. Relay's suite of products are established as key revenue ... This is a player-coach role , combining hands-on customer success responsibilities with people ...
New
Manager, Customer Success
New York, NY · On-site
Analyze customer data to identify trends, opportunities, and areas for improvement. * Prepare executive-level reporting and account status updates. * Contribute to customer success playbooks ...
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Manager, Customer Success
New York, NY · On-site
Analyze customer data to identify trends, opportunities, and areas for improvement. * Prepare executive-level reporting and account status updates. * Contribute to customer success playbooks ...
About the Customer Success Team Mixpanel's Customer Success & Solutions Engineering teams are analytics consultants who embed themselves within our enterprise customer teams to drive our customer ...
About the Customer Success Team Mixpanel's Customer Success & Solutions Engineering teams are analytics consultants who embed themselves within our enterprise customer teams to drive our customer ...
Analyze customer success data (e.g., satisfaction scores, support metrics, case trends) to generate insights and recommendations * Present data-driven findings to senior leadership to support ...
Analyze customer success data (e.g., satisfaction scores, support metrics, case trends) to generate insights and recommendations * Present data-driven findings to senior leadership to support ...
Customer Success Director
Scottsdale, AZ · On-site
Strong communication, leadership, and analytical skills. Ability to work with customers on issue ... As Director of Customer Success, West, several technical skills are crucial to effectively managing ...
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Customer Success Director
Scottsdale, AZ · On-site
Strong communication, leadership, and analytical skills. Ability to work with customers on issue ... As Director of Customer Success, West, several technical skills are crucial to effectively managing ...
Partner Success Analyst
$56K - $94K/yr
Business Systems Analysis Travel Required: Up to 10% Clearance Required: Ability to Obtain Public ... Demonstrated customer service experience and handling of customers * Strong organizational skills ...
Partner Success Analyst
$56K - $94K/yr
Business Systems Analysis Travel Required: Up to 10% Clearance Required: Ability to Obtain Public ... Demonstrated customer service experience and handling of customers * Strong organizational skills ...
Customer Success Director
Draper, UT · On-site
Strong communication, leadership, and analytical skills. Ability to work with customers on issue ... As Director of Customer Success, West, several technical skills are crucial to effectively managing ...
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Customer Success Director
Draper, UT · On-site
Strong communication, leadership, and analytical skills. Ability to work with customers on issue ... As Director of Customer Success, West, several technical skills are crucial to effectively managing ...
Director of Customer Success
Raleigh, NC · On-site
You'll also be working alongside product managers, sales leaders, engineers, and data analysts. You ... You understand that customer success is a necessary part of modern software and that you are part ...
Director of Customer Success
Raleigh, NC · On-site
You'll also be working alongside product managers, sales leaders, engineers, and data analysts. You ... You understand that customer success is a necessary part of modern software and that you are part ...
Analyze customer success data (e.g., satisfaction scores, support metrics, case trends) to generate insights and recommendations * Present data-driven findings to senior leadership to support ...
Analyze customer success data (e.g., satisfaction scores, support metrics, case trends) to generate insights and recommendations * Present data-driven findings to senior leadership to support ...
Customer Success Analyst information
See salary details
$18.75 - $23.21
8% of jobs
$23.21 - $27.67
2% of jobs
$27.67 - $32.12
14% of jobs
$32.24 is the 25th percentile. Wages below this are outliers.
$32.12 - $36.58
32% of jobs
$36.58 - $41.04
14% of jobs
$43.64 is the 75th percentile. Wages above this are outliers.
$41.04 - $45.50
9% of jobs
$45.50 - $49.96
6% of jobs
$49.96 - $54.41
3% of jobs
$54.41 - $58.87
3% of jobs
$58.87 - $63.33
5% of jobs
$63.33 - $67.79
3% of jobs
$18
$40
$67
How much do customer success analyst jobs pay per hour?
As of Jul 21, 2026, the average hourly pay for customer success analyst in the United States is $40.51, according to ZipRecruiter salary data. Most workers in this role earn between $32.45 and $45.91 per hour, depending on experience, location, and employer.
How much does a CSM earn?
A Customer Success Manager (CSM) typically earns between $60,000 and $100,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-demand industries can earn higher salaries, often supplemented with bonuses and commissions.
How does a Customer Success Analyst typically collaborate with other departments to drive customer satisfaction?
Customer Success Analysts regularly work cross-functionally with teams such as Sales, Product, and Support to ensure a seamless customer experience. They analyze customer data to identify trends and communicate actionable insights to product teams for improvements, while also sharing feedback with sales to refine onboarding processes. Effective collaboration enhances issue resolution and helps tailor solutions, ultimately driving higher customer satisfaction and retention. This interdepartmental teamwork is a core part of the role and offers valuable exposure to different aspects of the business.
Is being a Customer Success Analyst stressful?
Customer Success Analysts often face stress related to managing client relationships, meeting performance targets, and resolving issues promptly. The role requires strong communication skills and the ability to handle multiple accounts, which can contribute to a high-pressure environment, especially during busy periods or when dealing with difficult clients.
What are the key skills and qualifications needed to thrive as a Customer Success Analyst, and why are they important?
To thrive as a Customer Success Analyst, you need strong analytical skills, customer relationship management experience, and a background in business or related fields. Familiarity with CRM platforms like Salesforce, data analysis tools, and customer engagement software is typically expected. Outstanding communication, problem-solving, and empathy help you build trust and proactively address client needs. These skills are essential for retaining customers, maximizing satisfaction, and driving business growth.
What is the difference between Customer Success Analyst vs Customer Support Specialist?
| Aspect | Customer Success Analyst | Customer Support Specialist |
|---|---|---|
| Primary Focus | Proactively manages customer relationships to ensure satisfaction and retention | Responds to customer inquiries and resolves issues as they arise |
| Required Skills | Data analysis, communication, relationship management | Troubleshooting, communication, product knowledge |
| Work Environment | Customer success teams, account management | Help desks, support centers |
| Common Industry Usage | SaaS, tech, subscription services | Tech, retail, service industries |
While both roles involve customer interaction, a Customer Success Analyst focuses on proactive relationship management and retention strategies, whereas a Customer Support Specialist handles reactive issue resolution. Understanding these differences helps in choosing the right career path or job search focus.
What does a customer success analyst do?
A customer success analyst monitors and analyzes customer data to ensure clients achieve their desired outcomes with a company's products or services. They identify trends, resolve issues, and collaborate with sales and support teams to improve customer satisfaction and retention, often using tools like CRM software and data analysis platforms.
Do CSMS make good money?
Customer Success Managers (CSMs) or Customer Success Analysts typically earn a competitive salary that varies by industry, experience, and location. Entry-level roles may start around $50,000 annually, while experienced professionals can earn over $80,000 or more, often supplemented with bonuses and commissions. Skills in customer relationship management tools and data analysis can influence earning potential.
More about Customer Success Analyst jobs
What cities are hiring for Customer Success Analyst jobs? Cities with the most Customer Success Analyst job openings:
What states have the most Customer Success Analyst jobs? States with the most job openings for Customer Success Analyst jobs include:
What job categories do people searching Customer Success Analyst jobs look for? The top searched job categories for Customer Success Analyst jobs are:
Job description
Job Description Summary
Defines the organization's customer success strategy and sets the standard for how the organization
engages, retains, and grows its most important client relationships. Acts as the enterprise expert on
customer success model design, client lifecycle management, and portfolio performance optimization.
Shapes both the programmatic and relationship dimensions of customer success at the highest level,
influencing commercial outcomes and long-term client loyalty.
The Customer Success Director drives short- to mid-term strategy for the discipline and exercises
independent judgment on novel, cross-functional problems. This job operates as a subject-matter expert
across multiple functional areas, designing engagement and retention strategies where no established
precedent exists within the function, and influences both functional and cross-functional strategy.
How will you make an impact & Requirements
KEY RESPONSIBILITIES
• Set the strategic vision for customer success across the organizaiton, defining engagement
models, success metrics, and client lifecycle frameworks.
• Own relationships with the most strategically significant clients, personally engaging at the
executive level on matters of program direction, escalation, and growth.
• Lead design and continuous refinement of customer success infrastructure, including health
scoring, QBR formats, and data-driven retention frameworks.
• Partner with sales, clinical, and product leadership to align customer success strategy with
enterprise commercial and product priorities.
• Evaluate and drive adoption of technology and tooling that scales customer success capabilities
across the team.
• Lead customer success professionals, setting quality expectations, establishing team standards,
and developing functional expertise.
• Synthesize portfolio-level performance insights to advise senior leadership on client satisfaction,
retention risk, and expansion opportunity.
QUALIFICATIONS
• Bachelor's degree required; 12+ years of experience in customer success strategy or enterprise
account leadership in healthcare or health technology.
• Deep expertise in designing and scaling customer success programs with direct accountability for
retention and growth outcomes.
• Exceptional executive relationship management and communication skills.
• Strong analytical capability with experience building portfolio-level performance frameworks.
• Expert knowledge of health plan, employer, or value-based care markets.
• MBA or advanced degree preferred.
Compensation:
$131,243.00
to
$196,865.00
Defines the organization's customer success strategy and sets the standard for how the organization
engages, retains, and grows its most important client relationships. Acts as the enterprise expert on
customer success model design, client lifecycle management, and portfolio performance optimization.
Shapes both the programmatic and relationship dimensions of customer success at the highest level,
influencing commercial outcomes and long-term client loyalty.
The Customer Success Director drives short- to mid-term strategy for the discipline and exercises
independent judgment on novel, cross-functional problems. This job operates as a subject-matter expert
across multiple functional areas, designing engagement and retention strategies where no established
precedent exists within the function, and influences both functional and cross-functional strategy.
How will you make an impact & Requirements
KEY RESPONSIBILITIES
• Set the strategic vision for customer success across the organizaiton, defining engagement
models, success metrics, and client lifecycle frameworks.
• Own relationships with the most strategically significant clients, personally engaging at the
executive level on matters of program direction, escalation, and growth.
• Lead design and continuous refinement of customer success infrastructure, including health
scoring, QBR formats, and data-driven retention frameworks.
• Partner with sales, clinical, and product leadership to align customer success strategy with
enterprise commercial and product priorities.
• Evaluate and drive adoption of technology and tooling that scales customer success capabilities
across the team.
• Lead customer success professionals, setting quality expectations, establishing team standards,
and developing functional expertise.
• Synthesize portfolio-level performance insights to advise senior leadership on client satisfaction,
retention risk, and expansion opportunity.
QUALIFICATIONS
• Bachelor's degree required; 12+ years of experience in customer success strategy or enterprise
account leadership in healthcare or health technology.
• Deep expertise in designing and scaling customer success programs with direct accountability for
retention and growth outcomes.
• Exceptional executive relationship management and communication skills.
• Strong analytical capability with experience building portfolio-level performance frameworks.
• Expert knowledge of health plan, employer, or value-based care markets.
• MBA or advanced degree preferred.
Compensation:
$131,243.00
to
$196,865.00
About Castlight Health
Sourced by ZipRecruiter
Industry
Health care and social assistance
Company size
501 - 1,000 Employees
Headquarters location
San Francisco, CA, US
Year founded
2008