ZipRecruiter

Log In

1

Analyst Customer Advocacy Jobs (NOW HIRING)

Liberty

Analyst, Customer Advocacy

Joplin, MO

Investigate and analyze customer complaints escalated to the department, identifying root causes and recommending resolutions. * Collaborate with the Manager of Customer Advocacy to ensure thorough ...

Liberty Utilities

Analyst II, Customer Advocacy

Joplin, MO · On-site

$65 - $90/hr

Analyst II, Customer Advocacy LU Service Corp. Joplin, MO, US, 64801 Algonquin Power & Utilities Corp. (AQN), parent company of Liberty, is a diversified international generation, transmission, and ...

Liberty

Analyst II, Customer Advocacy

Joplin, MO · On-site

Investigate and analyze customer complaints escalated to the department, identifying root causes and recommending resolutions. * Collaborate with the Manager of Customer Advocacy to ensure thorough ...

Cellebrite

Customer Advocacy Manager

Tysons, VA · On-site +1

... analyze and share digital evidence in legally sanctioned investigations while preserving data ... Customer Advocacy Manager As Cellebrite's Customer Advocacy Manager, you orchestrate the content ...

Thatch

Customer Advocacy Manager

About the role Thatch is building our customer advocacy function from the ground up - which means ... Existing relationships with industry analysts, media, conference organizers, or other relevant ...

Thales Group

Customer Advocacy Manager

Austin, TX · On-site

$89.75 - $161.18/hr

Secure customer participation in key Thales initiatives including analyst reports, product audit interviews, SKO customer panels* Establish processes to track advocacy activity, measure impact, and ...

B&H Photo Video

Customer Advocacy Associate

Manhattan, NY · On-site

$16 - $22/hr

The Customer Advocacy Associate's role requires someone that can efficiently analyze customer feedback, accurately categorize the feedback, correspond with customers when appropriate, and partner ...

Thatch

Customer Advocacy Manager

$130K - $170K/yr

About the role Thatch is building our customer advocacy function from the ground up - which means ... Existing relationships with industry analysts, media, conference organizers, or other relevant ...

Thales

Customer Advocacy Manager

Secure customer participation in key Thales initiatives including analyst reports, product audit interviews, SKO customer panels * Establish processes to track advocacy activity, measure impact, and ...

Packback, Inc.

$85 - $100/hr

What You'll Own Customer Advocacy + Community * Design and launch a named professor advocate ... Analytical mindset with ability to track performance and derive actionable insights. * Highly ...

Packback

Customer Advocacy Manager

What You'll Own Customer Advocacy + Community * Design and launch a named professor advocate ... Analytical mindset with ability to track performance and derive actionable insights. * Highly ...

bav

Customer Advocacy Associate 1

Manhattan, NY

$16 - $22/hr

The Customer Advocacy Associate's role requires someone that can efficiently analyze customer feedback, accurately categorize the feedback, correspond with customers when appropriate, and partner ...

SolarWinds

Marketing Manager, Customer Advocacy

Reston, VA · On-site

$120 - $160/hr

Bring advocacy content to life across campaigns, product pages, sales plays, analyst engagements ... Use customer and internal feedback to continually improve the advocate experience and make the ...

next page

Showing results 1-20

All JobsAnalyst Customer Advocacy Jobs

Analyst Customer Advocacy information

See salary details

$16

$31

$48

How much do analyst customer advocacy jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for analyst customer advocacy in the United States is $31.53, according to ZipRecruiter salary data. Most workers in this role earn between $25.24 and $35.82 per hour, depending on experience, location, and employer.

What is an analyst customer advocacy?

An Analyst Customer Advocacy is a professional who gathers, analyzes, and interprets customer feedback to help organizations improve their products, services, and overall customer experience. They serve as a bridge between customers and the company, identifying trends, reporting on customer satisfaction, and providing actionable insights to internal teams. Their main goal is to ensure the customer's voice is heard and to drive improvements that foster customer loyalty and advocacy.

What are the key skills and qualifications needed to thrive as an analyst customer advocacy?

To thrive as an Analyst Customer Advocacy, you need strong analytical abilities, customer service experience, and a relevant bachelor's degree in business or a related field. Proficiency with CRM platforms (like Salesforce), data analysis tools (such as Excel or Tableau), and ticketing systems is typically required. Excellent communication, problem-solving, and interpersonal skills help you build relationships and advocate effectively for customer needs. These competencies are crucial for identifying customer trends, driving improvements, and ensuring customer satisfaction in a competitive business environment.

How does an analyst customer advocacy typically collaborate with other departments to improve customer experience?

An Analyst Customer Advocacy regularly works cross-functionally with teams such as Product, Marketing, and Customer Support to identify and resolve customer pain points. They analyze customer feedback data and present actionable insights to these departments, ensuring that customer concerns are addressed in product updates or service improvements. Effective communication and teamwork are essential, as analysts often participate in meetings, share reports, and advocate for customer-centric changes. This collaborative approach helps drive continuous enhancements to the customer experience.

What is the difference between Analyst Customer Advocacy vs Customer Success Analyst?

AspectAnalyst Customer AdvocacyCustomer Success Analyst
Primary FocusPromoting customer loyalty and advocacy programsEnsuring customer satisfaction and retention
Key ResponsibilitiesDeveloping advocacy strategies, managing referral programsOnboarding, support, and engagement activities
Required SkillsCommunication, data analysis, relationship managementCustomer service, problem-solving, communication
Work EnvironmentMarketing, Customer Experience teamsCustomer Support, Account Management teams

While both roles focus on customer relationships, the Analyst Customer Advocacy primarily promotes customer loyalty and advocacy initiatives, whereas the Customer Success Analyst concentrates on ensuring customer satisfaction and retention through support and engagement activities.

More about Analyst Customer Advocacy jobs

What cities are hiring for Analyst Customer Advocacy jobs?

Cities with the most Analyst Customer Advocacy job openings:

What states have the most Analyst Customer Advocacy jobs?

States with the most job openings for Analyst Customer Advocacy jobs include:

What job categories do people searching Analyst Customer Advocacy jobs look for?

The top searched job categories for Analyst Customer Advocacy jobs are:

Analyst Customer Advocacy jobs near you
Infographic showing various Analyst Customer Advocacy job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $65,589 per year, or $31.5 per hour.

Analyst, Customer Advocacy

Liberty

Joplin, MO

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description

Algonquin Power & Utilities Corp. (AQN), parent company of Liberty, is a diversified international generation, transmission, and distribution utility. AQN is committed to providing safe, reliable, and cost-effective energy and water solutions through our portfolio of utility investments to over one million customer connections, largely in the United States and Canada.

At Algonquin, our vision is to be the most trusted utility service provider in North America – a premium regulated utility, known for our customer focus, commitment to sustainability, and strong community partnerships. Our employees are at the heart of that vision. We believe that when people are empowered to learn, grow, and contribute their ideas, we can achieve remarkable results together.

We are building a culture that values integrity, inclusivity, and innovation. By joining Algonquin, you’ll be part of a team that is shaping the future of energy and water, while creating long-term value for our customers, communities, employees, and shareholders.

Purpose

This role is responsible for analyzing customer interactions, identifying trends, and supporting continuous improvement initiatives within the Customer Care department. In addition to daily responsibilities, this role will assist the Manager of Customer Advocacy with investigating escalated regulatory and/or legal complaints and assisting with customer care data requests. This position requires strong analytical skills, problem-solving abilities, and a customer-focused mindset to enhance service delivery and customer satisfaction.

Accountabilities
  • Investigate and analyze customer complaints escalated to the department, identifying root causes and recommending resolutions.
  • Collaborate with the Manager of Customer Advocacy to ensure thorough and timely responses to escalations and complaints.
  • Stay informed on industry best practices and regulatory requirements related to customer service and data handling.
  • Assist in developing and implementing best practices for complaint resolution and data management.
  • Assist with customer care data requests, ensuring accuracy, confidentiality, and compliance with company policies and regulations.
  • Collect, analyze, and interpret customer interaction data to identify trends and insights that drive service improvements.
  • Support process optimization initiatives within Customer Care to enhance efficiency and effectiveness.
  • Work closely with cross-functional teams, including Quality Assurance, Training, and Operations, to align customer service strategies.
  • Assist with providing reporting and insights on key customer service metrics, highlighting areas for improvement.
Education and Experience
  • Bachelor's degree or equivalent preferred
  • Minimum of 3 years' experience preferred 
  • Strong analytical skills with the ability to interpret and present data effectively.
  • Experience handling sensitive customer complaints and providing thorough resolutions.
  • Proficiency in data analysis tools and customer relationship management (CRM) systems.
What We Offer

As a valued member of our team, you will enjoy competitive pay that reflects your skills and experience. You will also have access to a comprehensive benefits package that includes:

  • Medical, Dental, and Vision coverage & a 401K plan with a 5% match, effective day one
  • Annual bonus and merit increase eligibility
  • Life insurance, and short-term & long-term disability
  • Employee Stock Purchase Program 
  • Free Employee Assistance Program & Headspace account
  • 3 weeks of vacation, paid sick days, 12 paid company holidays, & 3 paid volunteer days 
  • Tuition reimbursement, professional development opportunities, & reimbursement for certification costs
  • Reward & recognition programs, service awards, a great company culture, and a collaborative & flexible work environment

Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business and as an employee team.

As the successful candidate

Our Mission

We provide safe, secure, reliable, cost-effective and sustainable energy and water solutions. Our mission is how we create value as an organization—it is what drives us every day to fulfill our purpose.

Our Vision

We better the lives of our customers and communities. Our vision is what we see as possible. It's where we aspire to be, what we want to achieve and how we'll make an impact. It guides and keeps us on the right path as we work towards fulfilling our purposes.

Our Guiding Principles

  • Customer Centric
  • Integrity
  • Entrepreneurial
  • Teamwork
  • Owner mindset
  • Outcome focused
  • Continuous learning

We are focused on building a diverse and inclusive workforce.  If you are excited about this role and are not confident you meet all the qualification requirements, we encourage you to apply to investigate the opportunity further.

We are an equal opportunity employer and value each person's unique background, diversity, experiences, perspectives and talents.

Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all our employees and expect each of our employees to honour this commitment in their daily responsibilities.

Apply