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Client Success Analyst Jobs (NOW HIRING)

Infillion

Sr Manager, Client Success

Los Angeles, CA · On-site

$80K - $90K/yr

Analyze campaign performance for large clients and provide strategic recommendations focused on optimization, efficiency, and achieving client KPIs * Identify opportunities to improve Client Success ...

Semaphore Solutions

Customer Success Analyst

$69K - $84K/yr

Customer Success Analyst Remote (Canada) 18 Month Contract With the launch of our product, Labbit ... You'll start answering incoming client requests for assistance via our ticketing systems * You'll ...

Neara

Client Success

Manhattan, NY · On-site

$100 - $125/hr

Client Success · Work type: On-Site · USD 100,000-120,000 / year Locations: New York, New York ... Ability to apply strong intuition and analytical skills to ensure complete and accurate ...

Levit8 AI

Customer Success Analyst

Customer Success Analyst Levit8 AI, a dynamic startup in the HR Tech space headquartered in ... A minimum of 2 years of relevant experience in client handling. * Strong problem-solving skills and ...

Pave Bank

Client Success Associate

Data Analysis: Monitor client usage patterns and health scores to make proactive operational and resourcing decisions. * Client Success Excellence: Design, implement, and optimize the Client Success ...

Redfish Recruiting

Client Success Lead

Client Success Lead Location: Remote Company Overview: Cotribute is a groundbreaking B2B SaaS ... Key Responsibilities: 1. Dashboards, Analytics, and Case Studies * Configure and manage internal ...

Everseen LTD

Customer Success Analyst

Charlotte, NC · On-site

The Role TheCustomer Success Analystis a high-impact, customer-facing team member dedicated to ... Partner with client-side champions to establish internal peer-enablement programs. CSM ...

New

Aon

AVP, Client Success

Wildwood, MO · On-site

The AVP, Client Success - Pharmacy Benefits is a pivotal leadership role sitting at the ... Partner with Product, Clinical Analytics, and other internal teams to create solutions for ...

NYD Games

Client Success Strategist

Manhattan, NY · On-site

$100 - $125/hr

We are seeking a data-driven Client Success Strategist to join our Operations team in New York ... You will be responsible for analyzing client health, optimizing the customer journey, and ensuring ...

LogyLab

Client Success Strategist

Manhattan, NY · On-site

$100 - $125/hr

We are seeking a data-driven Client Success Strategist to join our Operations team in New York ... You will be responsible for analyzing client health, optimizing the customer journey, and ensuring ...

LogyLab

$100 - $125/hr

We are seeking a data-driven Client Success Strategist to join our Operations team in New York ... You will be responsible for analyzing client health, optimizing the customer journey, and ensuring ...

DeepIntent

Director, Client Success

New York, NY · On-site

$130K - $160K/yr

The Client Success team is responsible for providing excellent client service and managing all post ... Work with the Analytics team to provide ongoing insights on campaign performance and post-campaign ...

Everseen

Customer Success Analyst

Cincinnati, OH · On-site

The Role TheCustomer Success Analystis a high-impact, customer-facing team member dedicated to ... Partner with client-side champions to establish internal peer-enablement programs. CSM ...

Core Techies India

Client Success Strategist

Manhattan, NY · On-site

$100 - $125/hr

We are seeking a data-driven Client Success Strategist to join our Operations team in New York ... You will be responsible for analyzing client health, optimizing the customer journey, and ensuring ...

DOSOBE

Client Success Strategist

Manhattan, NY · On-site

$100 - $125/hr

We are seeking a data-driven Client Success Strategist to join our Operations team in New York ... You will be responsible for analyzing client health, optimizing the customer journey, and ensuring ...

iVision Scale LLC

Client Success Executive

Atlanta, GA · On-site

$72K - $98K/yr

Client Success Executive Your Opportunity The Client Success Executive is responsible for working ... Develop and present Executive Business Reviews that deliver business analytics and insights ...

Cmaxe

Client Success Strategist

Manhattan, NY · On-site

$100 - $125/hr

We are seeking a data-driven Client Success Strategist to join our Operations team in New York ... You will be responsible for analyzing client health, optimizing the customer journey, and ensuring ...

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Client Success Analyst information

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How much do client success analyst jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for client success analyst in the United States is $25.60, according to ZipRecruiter salary data. Most workers in this role earn between $19.95 and $28.85 per hour, depending on experience, location, and employer.

What is a client success analyst?

A Client Success Analyst is a professional who ensures that clients achieve their desired outcomes while using a company's products or services. They act as a bridge between the client and the company, providing support, troubleshooting issues, and identifying opportunities for clients to maximize value. Their responsibilities often include onboarding new clients, analyzing client data to track satisfaction and success, and collaborating with internal teams to resolve client concerns. Ultimately, they help foster long-term client relationships and drive customer retention.

How does a client success analyst typically collaborate with other departments to address client needs?

Client Success Analysts frequently work cross-functionally, partnering with teams such as Sales, Product, and Support to ensure client satisfaction. They often act as the main point of contact for client feedback, relaying concerns or feature requests to the appropriate internal teams. This collaboration helps drive process improvements, resolve issues efficiently, and ensures the client's voice is heard throughout the organization. Effective communication and relationship-building skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a client success analyst, and why are they important?

To thrive as a Client Success Analyst, you need strong analytical abilities, customer relationship management skills, and a bachelor’s degree in business, marketing, or a related field. Familiarity with CRM software (such as Salesforce), data analysis tools, and project management systems is typically required. Excellent communication, problem-solving, and adaptability are crucial soft skills for building trust and proactively addressing client needs. These qualifications enable analysts to deliver value, foster long-term client satisfaction, and drive business growth.

What is the difference between Client Success Analyst vs Customer Support Specialist?

AspectClient Success AnalystCustomer Support Specialist
Required CredentialsBachelor's degree often in business, marketing, or related fields; certifications in customer success or CRM toolsHigh school diploma or equivalent; some roles prefer certifications in customer service or product knowledge
Work EnvironmentCollaborative, strategic, client-facing roles within SaaS or service companiesSupport-focused, troubleshooting, and issue resolution in call centers or online support platforms
Employer & Industry UsageUsed in SaaS, tech, and service industries to enhance client retention and satisfactionCommon across retail, telecom, tech, and service sectors for direct customer assistance

The main difference is that a Client Success Analyst focuses on proactive engagement, retention, and strategic account management, while a Customer Support Specialist handles reactive issue resolution and technical support. Both roles require strong communication skills, but the Client Success Analyst typically works more strategically to ensure long-term client success.

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Client Success Analyst jobs near you
Infographic showing various Client Success Analyst job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $53,249 per year, or $25.6 per hour.

Sr Manager, Client Success

Los Angeles, CA • On-site

Infillion
Marketing • 51 - 200 employees
Learn more about Infillionexternal

$80K - $90K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

About the Company
Infillion is the first fully composable advertising platform, built to solve the complexity, waste, and opacity in the digital media ecosystem of the last decade. Born from $750 million in investment and the unification of category-defining technologies, including MediaMath, TrueX, Gimbal, Drawbridge, and most recently Catalina, Infillion engineered these powerful assets into scores of interchangeable, agentic-ready components.
Infillion provides a single, flexible infrastructure that serves media buyers, tech decision-makers, and media sellers. Whether through white-glove managed service, self-service control, or API-based automation, Infillion empowers businesses to execute their unique strategies with zero-hop efficiency, proprietary AI logic, and radical data transparency. Headquartered in New York City, with employees located globally in the US, Costa Rica, and Europe, Infillion powers the world's leading brands, agencies, and platforms. Learn more at www.infillion.com.
About the Job:
We are seeking an experienced and dedicated individual to join Infillion as a Sr. Manager, Client Success. This person is a leader, responsible for driving upsell, cross-sell growth, and retention for Midwest region clients in close partnership with Sales and plays a crucial role in ensuring day-to-day client satisfaction post-sale. They will oversee both self-service programmatic clients and managed service relationships..
What you'll be doing:
  • Manage and nurture strategic relationships with Infillion's largest regional clients across the Infillion suite of programmatic and managed service media solutions
  • Serve as a senior client-facing representative for the West Client Success team
  • Partner with regional sellers and sales leads in client meetings and events
  • Provide guidance to more junior members of the Client Success team
  • Provide training on team processes
  • Participate in and provide guidance as needed for RFP responses
  • Develop QBR collateral, client presentations, and ad hoc deliverables to support client engagement
  • Create bespoke upsell and cross-sell strategies based on client performance and business objectives to grow revenue and retain business amongst regional accounts
  • Ensure campaigns launch successfully, pacing and delivery goals are met, and client expectations are consistently exceeded
  • Build trust and deep relationships with Sales, Ad Operations, Product, Analytics, and Marketing teams to guide cross-functional projects on behalf of Client Success and influence solutions roadmap
  • Support clients transitioning between self-service and managed service models by facilitating value conversations and seamless onboarding
  • Educate clients on new platform capabilities, media products, targeting solutions, measurement offerings, and industry best practices to drive adoption and campaign success
  • Analyze campaign performance for large clients and provide strategic recommendations focused on optimization, efficiency, and achieving client KPIs
  • Identify opportunities to improve Client Success team workflows and operational efficiency by creating, refining, and scaling internal processes
  • Maintain strong knowledge of the programmatic advertising ecosystem, including DSPs, data integrations, targeting methodologies, measurement solutions, and campaign performance metrics.

Who you Are:
  • Proactive and capable of leading meetings and developing sales pitches without significant oversight
  • Committed to continuous learning in a collaborative environment.
  • An excellent communicator, capable of distilling key partnership concepts for a diverse audience.
  • Comfortable working in a fast-paced, dynamic, and collaborative environment.
  • A team player who values collaboration and mutual success.

What you have:
  • Experience managing high-spend, cross-product clients, dealing with key agency stakeholders, and presenting to buyers
  • Deep fluency with account retention and growth tactics
  • Experience partnering with media sellers to drive revenue
  • Experience in online advertising account management, sales strategy, and/or brand management
  • A bachelor's degree
  • 4 - 7 years experience at an advertising agency or digital publisher
  • Excellent listening, negotiation, presentation, written and verbal communication skills
  • Strong analytical skills
  • Must be comfortable with MS Excel, data analysis, and internet technologies

Benefits & Perks
It's no secret that we work hard, but we also strive to create an office environment where the lines between work and play are blurred. This means we offer these great perks to help keep our team healthy, productive, and happy.
  • Base salary of $80,000 - $90,000 plus commission with on target annual earnings of $114,000 - 128,000
  • 100% company-paid health, dental, and vision coverage for you and your dependents
  • Company-paid life insurance, short-term, and long-term disability
  • Unlimited paid time off - we trust your discretion
  • Opportunities for profit sharing, bonuses, and ownership
  • 401k plan
  • Cell phone reimbursement

We are committed to an inclusive and diverse work environment. Infillion is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

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