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Client Success Analyst Jobs (NOW HIRING)

Ventra Health, Inc.

Director, Client Success

Analyze client results proactively to identify revenue cycle and client success related issues and work collaboratively with the Operations, Business Services teams, and leadership to implement ...

Arcesium LLC

Client Success Manager

New York, NY · On-site

$220K - $260K/yr

Analyze client usage patterns and feedback to develop tailored action plans for maximizing value from Arcesium solutions * Proactively monitor client success metrics ensuring a high level of client ...

New Perspective

Client Success Manager

Worcester, MA · Remote

$70K - $80K/yr

Client Success Managers (CSM) will provide a lead role for client project coordination including ... Analyze performance data, draw actionable insights, and present them in client-friendly reports.

American Software

Client Success Leader

Atlanta, GA · On-site

... analytics to automate planning, accelerate cycle times, increase precision, improve operating ... The Client Success Leader is accountable for leading a team who works with existing clients toward ...

AHU Technologies, Inc.

Client Success Executive

$60K - $80K/yr

Capture and analyze client feedback to drive improvements * Lead Voice of Client initiatives and ensure feedback is acted upon Retention & Advocacy * Track key success metrics such as churn rates and ...

Rocket 55 LLC

Client Success Manager

Minneapolis, MN · On-site

$70K - $79K/yr

Uses analytics tools to track campaign success and ROI * Prepares and presents regular reports (in ... Shares client feedback with relevant teams to improve service delivery * Participates in internal ...

InfoCision

Client Success Manager

Akron, OH · On-site

Job Title: Client Success Manager Department: Marketing Reports To: VP / Director of Client ... Analyze campaign performance, track key metrics, and provide strategic recommendations * Develop ...

WithMe, Inc.

Manager, Client Success

Chicago, IL

$103K - $113K/yr

WithMe is seeking a Manager, Client Success to lead, develop, and scale a high-performing Client ... Analyze performance trends and translate insights into clear, actionable plans * Partner cross ...

PSST

Client Success Advisor

Middletown, OH · On-site

Support Staff/Client Success Advisor Date Posted: 8/2/2019 Location: Middletown Office Date ... User product analysis * Write PSST application user guides * General PC troubleshooting skills

Stylitics

Client Success Manager

New York, NY · On-site

$93K - $105K/yr

About the Role As a Client Success Manager (CSM), you will own the health, retention, renewal, and ... Partner with internal teams (Sales, Product, Engineering, Styling, Analytics, Operations) to ...

New Perspective

Client Success Manager

Worcester, MA · Remote

$70K - $80K/yr

Client Success Managers (CSM) will provide a lead role for client project coordination including ... Analyze performance data, draw actionable insights, and present them in client-friendly reports.

Logility

Client Success Leader

Atlanta, GA

... analytics to automate planning, accelerate cycle times, increase precision, improve operating ... The Client Success Leader is accountable for leading a team who works with existing clients toward ...

Claritev

Client Success Manager

Manhattan, NY

The Client Success Manager I will support the Client Success team in ensuring the success and ... Analysis: Assist in preparing and presenting regular reports on client status, performance, and ...

Maven Clinic

Client Success Manager

New York, NY · On-site +1

The Client Success Manager will be the main point of contact for employer accounts introduced ... Analytical skills and strategic thinking - able to translate data and client performance into ...

InfoCision

Client Success Manager

Akron, OH · On-site

Job Title: Client Success Manager Department: Marketing Reports To: VP / Director of Client ... Analyze campaign performance, track key metrics, and provide strategic recommendations * Develop ...

Affirm

Client Success Lead

$110K - $172K/yr

Client Success also serves as a strategic bridge across Analytics, Product, Marketing, Credit, and Technical teams, advocating for merchants and helping shape solutions that drive successful outcomes ...

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Client Success Analyst information

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How much do client success analyst jobs pay per hour?

As of Jun 23, 2026, the average hourly pay for client success analyst in the United States is $25.60, according to ZipRecruiter salary data. Most workers in this role earn between $19.95 and $28.85 per hour, depending on experience, location, and employer.

What qualifications are needed for a CSM role?

A Customer Success Manager (CSM) role typically requires a bachelor's degree in business, marketing, or a related field, along with strong communication, interpersonal, and problem-solving skills. Experience in customer service, account management, or sales is often preferred, and familiarity with customer relationship management (CRM) tools is beneficial.

How does a Client Success Analyst typically collaborate with other departments to address client needs?

Client Success Analysts frequently work cross-functionally, partnering with teams such as Sales, Product, and Support to ensure client satisfaction. They often act as the main point of contact for client feedback, relaying concerns or feature requests to the appropriate internal teams. This collaboration helps drive process improvements, resolve issues efficiently, and ensures the client's voice is heard throughout the organization. Effective communication and relationship-building skills are essential for success in this role.

What is a Client Success Analyst?

A Client Success Analyst is a professional who ensures that clients achieve their desired outcomes while using a company's products or services. They act as a bridge between the client and the company, providing support, troubleshooting issues, and identifying opportunities for clients to maximize value. Their responsibilities often include onboarding new clients, analyzing client data to track satisfaction and success, and collaborating with internal teams to resolve client concerns. Ultimately, they help foster long-term client relationships and drive customer retention.

What does a client success analyst do?

A client success analyst is responsible for ensuring clients achieve their desired outcomes with a company's products or services. They analyze client data, provide support, and collaborate with sales and support teams to improve customer satisfaction and retention. Proficiency in data analysis tools and strong communication skills are often required for this role.

What is a CSM salary?

A Client Success Manager (CSM) salary typically ranges from $60,000 to $100,000 annually, depending on experience, location, and company size. CSMs often receive performance bonuses and benefits, and strong communication and customer management skills are essential for the role.

Do CSMS make good money?

Client Success Managers (CSMs) typically earn a competitive salary that varies by industry, experience, and location. They often receive additional compensation such as bonuses or commissions, especially in sales-focused roles, and require strong communication and relationship management skills. Overall, CSMs can have a lucrative career path with opportunities for growth and increased earnings.

What are the key skills and qualifications needed to thrive as a Client Success Analyst, and why are they important?

To thrive as a Client Success Analyst, you need strong analytical abilities, customer relationship management skills, and a bachelor’s degree in business, marketing, or a related field. Familiarity with CRM software (such as Salesforce), data analysis tools, and project management systems is typically required. Excellent communication, problem-solving, and adaptability are crucial soft skills for building trust and proactively addressing client needs. These qualifications enable analysts to deliver value, foster long-term client satisfaction, and drive business growth.

What is the difference between Client Success Analyst vs Customer Support Specialist?

AspectClient Success AnalystCustomer Support Specialist
Required CredentialsBachelor's degree often in business, marketing, or related fields; certifications in customer success or CRM toolsHigh school diploma or equivalent; some roles prefer certifications in customer service or product knowledge
Work EnvironmentCollaborative, strategic, client-facing roles within SaaS or service companiesSupport-focused, troubleshooting, and issue resolution in call centers or online support platforms
Employer & Industry UsageUsed in SaaS, tech, and service industries to enhance client retention and satisfactionCommon across retail, telecom, tech, and service sectors for direct customer assistance

The main difference is that a Client Success Analyst focuses on proactive engagement, retention, and strategic account management, while a Customer Support Specialist handles reactive issue resolution and technical support. Both roles require strong communication skills, but the Client Success Analyst typically works more strategically to ensure long-term client success.

More about Client Success Analyst jobs
What cities are hiring for Client Success Analyst jobs? Cities with the most Client Success Analyst job openings:
What states have the most Client Success Analyst jobs? States with the most job openings for Client Success Analyst jobs include:
What job categories do people searching Client Success Analyst jobs look for? The top searched job categories for Client Success Analyst jobs are:
Client Success Analyst jobs near you
Infographic showing various Client Success Analyst job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 35% Full Time, 40% Part Time, 2% Temporary, 21% Contract, and 1% Nights. Highlights an 81% Physical, 8% Hybrid, and 11% Remote job distribution, with an average salary of $53,249 per year, or $25.6 per hour.
Client Success Manager

Client Success Manager

Nava Software Solutions

Denver, CO • On-site

Other

Posted 12 days ago

Job description

NAVA Software solutions is looking for a Client Success Manager

Details:

Client Success Manager

Denver CO - Onsite

Duration: 12 months

Looking for CSM experience with Contact center AI products like Observe, Cresta, Google CCaas or someone from the cable industry like Comcast.we keep millions of customers connected across our 41-state footprint. Our Operational Analytics & Insight team provides the measurement, insights and recommendations that inform our digital strategies. By helping answer critical questions about the customer experience, sales, and operations, this team plays a vital role in delivering the exceptional services and experiences Spectrum is known for.

Be Part of the Connection

As a Client Success Manager on the Operational Analytics & Innovations (OAI) you will drive the vision and execution of the OAI Product & Services and will be responsible for defining, prioritizing, and assessing the work of the development team, ensuring that products meet customer needs and align with strategic goals. You will also be responsible for monitoring adherence and pushing reporting on progress to goals. Here are some of the responsibilities:

  • Lead discussion & calibration sessions to align on product request and expected output
  • Plan and execute on stakeholder product request by ensuring constant alignment of the objective
  • Assist, train and lead product rollout plan
  • Build important business relationships with clients.
  • Understand customer needs and participate in brainstorming solutions
  • Promote the products created to support meeting company goals
  • Initiate, foster and cultivate business relationships

How You'll Make an Impact

  • Client Engagement, discovery and relationship management
  • Collaborating closely with cross-functional teams, including Operations, AI engineering, analytics teams, behavioral analytics staff, design, learning & development, to deliver high-quality products.
  • Creating detailed user stories and acceptance criteria, ensuring the development team has a clear understanding of requirements.
  • Acting as the primary point of contact for stakeholders, communicating product vision, goals, and progress.
  • Ensuring timely delivery of product releases and updates.
  • Travel around a week each month

You'll work in a fast-paced, dynamic office environment. On a given day you'll engage with leaders, executives and stakeholders to uncover business needs, recommend internal products, gather feedback to support continuous improvement, monitor and drive exceptional performance/ROI. You'll thrive in this role if you can influence executives, build strong stake holder relationships, manage multiple programs and partnering with our product teams to build exceptional products.

Required Qualifications

  • Experience: Project management 5+ years
  • Education: Bachelor's degree in related field, or equivalent work experience
  • Abilities: Communicate in a clear, straightforward, and professional manner; effective critical thinking skills; analyze and interpret data; knowledge and ability to use computer and software applications including

Preferred Qualifications

Experience: Client success, enterprise relationship management solutioning, implanting and training technical products; Large scale call centre operations, chat and digital support they are going to want to refine the screening to include food service background ( waiting table/bar tender in their early career) Sales or consulting background.

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About NAVA Software Solutions

Sourced by ZipRecruiter

NAVA is a strategic partner for companies seeking to develop or customize software and products. Our team of experts leverages cutting-edge technology and deep industry knowledge to provide customized solutions that drive business success. Whether you're looking to improve your operations, increase efficiency, or bring a new product to market, NAVA has the expertise and resources to help you achieve your goals. Trust us to be your partner in software and product development.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Rocky Hill, CT, US

Social media

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