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Client Success Analyst information

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How much do client success analyst jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for client success analyst in Tennessee is $23.24, according to ZipRecruiter salary data. Most workers in this role earn between $18.12 and $26.20 per hour, depending on experience, location, and employer.

What is a client success analyst?

A Client Success Analyst is a professional who ensures that clients achieve their desired outcomes while using a company's products or services. They act as a bridge between the client and the company, providing support, troubleshooting issues, and identifying opportunities for clients to maximize value. Their responsibilities often include onboarding new clients, analyzing client data to track satisfaction and success, and collaborating with internal teams to resolve client concerns. Ultimately, they help foster long-term client relationships and drive customer retention.

How does a client success analyst typically collaborate with other departments to address client needs?

Client Success Analysts frequently work cross-functionally, partnering with teams such as Sales, Product, and Support to ensure client satisfaction. They often act as the main point of contact for client feedback, relaying concerns or feature requests to the appropriate internal teams. This collaboration helps drive process improvements, resolve issues efficiently, and ensures the client's voice is heard throughout the organization. Effective communication and relationship-building skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a client success analyst, and why are they important?

To thrive as a Client Success Analyst, you need strong analytical abilities, customer relationship management skills, and a bachelor’s degree in business, marketing, or a related field. Familiarity with CRM software (such as Salesforce), data analysis tools, and project management systems is typically required. Excellent communication, problem-solving, and adaptability are crucial soft skills for building trust and proactively addressing client needs. These qualifications enable analysts to deliver value, foster long-term client satisfaction, and drive business growth.

What is the difference between Client Success Analyst vs Customer Support Specialist?

AspectClient Success AnalystCustomer Support Specialist
Required CredentialsBachelor's degree often in business, marketing, or related fields; certifications in customer success or CRM toolsHigh school diploma or equivalent; some roles prefer certifications in customer service or product knowledge
Work EnvironmentCollaborative, strategic, client-facing roles within SaaS or service companiesSupport-focused, troubleshooting, and issue resolution in call centers or online support platforms
Employer & Industry UsageUsed in SaaS, tech, and service industries to enhance client retention and satisfactionCommon across retail, telecom, tech, and service sectors for direct customer assistance

The main difference is that a Client Success Analyst focuses on proactive engagement, retention, and strategic account management, while a Customer Support Specialist handles reactive issue resolution and technical support. Both roles require strong communication skills, but the Client Success Analyst typically works more strategically to ensure long-term client success.

What are popular job titles related to Client Success Analyst jobs in Tennessee?

For Client Success Analyst jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Client Success Analyst jobs in Tennessee look for?

The top searched job categories for Client Success Analyst jobs in Tennessee are:

What cities in Tennessee are hiring for Client Success Analyst jobs?

Cities in Tennessee with the most Client Success Analyst job openings:

Client Success Analyst jobs near you
Infographic showing various Client Success Analyst job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, and 3% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $48,329 per year, or $23.2 per hour.

Head of Sales & Client Success

Wealth Access

Nashville, TN • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 2 days ago

Job description

Wealth Access is seeking a Head of Sales & Client Success to lead revenue growth and build, lead, and scale our client-facing revenue group. This person will be responsible for managing a team of B2B Software AE's while establishing structure, accountability, and operational sales discipline.
This position is Hybrid out of our beautiful Nashville, TN office.
KEY RESPONSIBILITIES
Revenue Generation and Sales Discipline
  • Directly manage and grow sales and client success teams including coaching, pipeline review, deal support, performance management, and professional development
  • Maintain and report on pipeline, retention, and account health to the Executive leadership team.
  • Evaluate and iterate on sales and client success playbooks, processes, and tooling to establish an operating cadence that supports predictable revenue growth

Client Relationship Management
  • Lead and develop the Client Success team, ensuring team members are trained, coached, and accountable to processes and playbooks
  • Develop and maintain client success playbooks and operating procedures that support consistent onboarding, adoption, retention, renewal, and expansion across the client lifecycle
  • Develop client health reports and tooling to proactively monitor client health to ensure delivery of proactive, high-quality relationships and engagement across the portfolio
  • Proactively identify retention and renewal risks and manage Client Success team to implement strategies that improve client engagement, satisfaction, and long-term value.
  • Travel: up to 30% domestically for client meetings & events

People and Process Leadership
  • Lead, coach, and develop the Sales and Client Success team members in their day-to-day work and long-term growth
  • Build a culture of accountability, continuous improvement, and operational excellence across the sales and client success organizations to hold the team accountable to activity metrics, pipeline targets, and client satisfaction goals
  • Support onboarding of new team members and contribute to building team processes and playbooks
  • Conduct regular one-on-ones, performance reviews, and career development planning for all direct reports

Cross-Functional Collaboration
  • Collaborate with Product and Technology teams to relay client feedback and market insights to inform the product roadmap
  • Partner with Marketing on pipeline generation activities, events, and client-facing content
  • Represent Wealth Access at industry conferences and client events

QUALIFICATIONS
  • 3+ years of B2B SaaS sales leadership experience
  • Demonstrated ability to manage client relationships and support team members in a complex, multi-stakeholder environment
  • Demonstrated success building, documenting, and implementing scales sales and client success processes and playbooks
  • Experience managing or mentoring individual contributors in a sales or client success function
  • Proficiency with CRM platforms (HubSpot preferred) and a structured approach to pipeline management including pipeline reviews, forecasting processes, performance metrics, and operating cadence
  • Strong analytical and executive communication skills, with a passion for relationship-building, organization, and process
  • Bachelor's degree required; MBA or equivalent a plus but not required with strong experience

BENEFITS
Wealth Access offers a competitive total compensation package commensurate with experience, qualifications, and market conditions. This role includes:
  • Equity participation
  • Flexible / unlimited PTO
  • Company-funded HSA
  • 401(k) with company match
  • Paid downtown Nashville parking
  • Comprehensive health, dental, and vision benefits

About Wealth Access
Wealth Access is the leading banking-integrated wealth platform that helps banks and wealth management firms deliver unified, intelligent client experiences. Financial institutions often face the challenge of fragmented, legacy systems that make it difficult to connect trust, brokerage, retail, and commercial banking data. Our platform solves this by integrating data into one secure, portable client record, making it accessible across the enterprise. This unified view powers wealth, digital banking, CRM, and analytics ecosystems-helping institutions accelerate digital transformation, improve advisor productivity, and drive growth in deposits and investments. Wealth Access partners with top financial institutions and technology providers to power millions of client interactions every month.

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