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Client Success Analyst Jobs in Tennessee (NOW HIRING)

FHN Financial

FHNF CLIENT SERVICES ANALYST

Memphis, TN · On-site

Client Services Analyst The Client Services Analyst is responsible for providing first and second ... In addition, two years of experience in IT with demonstrated success in client-level problem ...

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Client Success Analyst information

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$15

$23

$35

How much do client success analyst jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for client success analyst in Tennessee is $23.24, according to ZipRecruiter salary data. Most workers in this role earn between $18.12 and $26.20 per hour, depending on experience, location, and employer.

What is a client success analyst?

A Client Success Analyst is a professional who ensures that clients achieve their desired outcomes while using a company's products or services. They act as a bridge between the client and the company, providing support, troubleshooting issues, and identifying opportunities for clients to maximize value. Their responsibilities often include onboarding new clients, analyzing client data to track satisfaction and success, and collaborating with internal teams to resolve client concerns. Ultimately, they help foster long-term client relationships and drive customer retention.

How does a client success analyst typically collaborate with other departments to address client needs?

Client Success Analysts frequently work cross-functionally, partnering with teams such as Sales, Product, and Support to ensure client satisfaction. They often act as the main point of contact for client feedback, relaying concerns or feature requests to the appropriate internal teams. This collaboration helps drive process improvements, resolve issues efficiently, and ensures the client's voice is heard throughout the organization. Effective communication and relationship-building skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a client success analyst, and why are they important?

To thrive as a Client Success Analyst, you need strong analytical abilities, customer relationship management skills, and a bachelor’s degree in business, marketing, or a related field. Familiarity with CRM software (such as Salesforce), data analysis tools, and project management systems is typically required. Excellent communication, problem-solving, and adaptability are crucial soft skills for building trust and proactively addressing client needs. These qualifications enable analysts to deliver value, foster long-term client satisfaction, and drive business growth.

What is the difference between Client Success Analyst vs Customer Support Specialist?

AspectClient Success AnalystCustomer Support Specialist
Required CredentialsBachelor's degree often in business, marketing, or related fields; certifications in customer success or CRM toolsHigh school diploma or equivalent; some roles prefer certifications in customer service or product knowledge
Work EnvironmentCollaborative, strategic, client-facing roles within SaaS or service companiesSupport-focused, troubleshooting, and issue resolution in call centers or online support platforms
Employer & Industry UsageUsed in SaaS, tech, and service industries to enhance client retention and satisfactionCommon across retail, telecom, tech, and service sectors for direct customer assistance

The main difference is that a Client Success Analyst focuses on proactive engagement, retention, and strategic account management, while a Customer Support Specialist handles reactive issue resolution and technical support. Both roles require strong communication skills, but the Client Success Analyst typically works more strategically to ensure long-term client success.

What are popular job titles related to Client Success Analyst jobs in Tennessee?

For Client Success Analyst jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Client Success Analyst jobs in Tennessee look for?

The top searched job categories for Client Success Analyst jobs in Tennessee are:

What cities in Tennessee are hiring for Client Success Analyst jobs?

Cities in Tennessee with the most Client Success Analyst job openings:

Client Success Analyst jobs near you
Infographic showing various Client Success Analyst job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, and 3% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $48,329 per year, or $23.2 per hour.

Client Relationship Manager, Employee Benefits-Middle Market

The Baldwin Group

Knoxville, TN • On-site

Full-time

Medical, Life

This job post has expired today. Applications are no longer accepted.

Job description

The Baldwin Group is an award-winning entrepreneur-led and inspired insurance brokerage firm delivering expertly crafted Commercial Insurance and Risk Management, Private Insurance and Risk Management, Employee Benefits and Benefit Administration, Asset and Income Protection, and Risk Mitigation strategies to clients wherever their passions and businesses take them throughout the U.S. and abroad. The Baldwin Group has award-winning industry expertise, colleagues, competencies, insurers, and most importantly, a highly differentiated culture that our clients consider an invaluable expansion of their business. The Baldwin Group (NASDAQ: BWIN), takes a holistic and tailored approach to insurance and risk management.
The Client Relationship Manager (CRM), Employee Benefits, is the primary liaison between insurance carriers and clients, managing employee benefit programs, renewals, and day to day service inquiries. They ensure plan compliance, analyze benefit trends, and provide advice and guidance on coverage, with the goal of driving client relationships, satisfaction, and retention. The CRM applies practical benefits knowledge to ensure timely, accurate deliverables and supports the delivery of a consistent "Peace of Mind" client experience. This role collaborates closely with the Client Success Specialist, Advisor, carriers, and internal Baldwin support colleagues to ensure excellent service delivery.
Position Summary
The Client Relationship Manager (CRM), Employee Benefits, is the primary liaison between insurance carriers and clients, managing employee benefit programs, renewals, and day-to-day service inquiries. They ensure plan compliance, analyze benefit trends, and provide advice and guidance on coverage, with the goal of driving client relationships, satisfaction, and retention. The CRM applies practical benefits knowledge to ensure timely, accurate deliverables and supports the delivery of a consistent "Peace of Mind" client experience. This role collaborates closely with the Client Success Specialist, Advisor, carriers, and internal Baldwin support colleagues to ensure excellent service delivery.
Primary Responsibilities
  • Build and maintain strong client relationships as the primary point of contact, proactively communicating expectations, updates, and strategic recommendations.
  • Assess client needs and develop tailored benefit solutions, including evaluating existing programs and identifying opportunities for additional coverage.
  • Lead the renewal process by preparing, analyzing, and effectively presenting benefit options, benchmarking, claim experience, contribution modeling, and plan design alternatives.
  • Manage the client service calendar, including onboarding, renewals, open enrollment preparation, compliance updates, and delivery of required plan documentation.
  • Ensure benefit programs comply with federal and state regulations (ERISA, HIPAA, ACA) and oversee related compliance activities such as 5500 filings and plan documents.
  • Liaise with carriers and vendors to negotiate contracts, resolve issues, solicit proposals, and manage policy activity to ensure timely, accurate service delivery.
  • Oversee new client onboarding in alignment with the Peace of Mind process, including timely C-suite engagement.
  • Partner with Client Success Specialists and internal teams to clarify data needs, monitor task progress, and maintain consistent, high-quality workflows.
  • Develop employee facing communication materials, including Benefit Guides, and coordinate or conduct enrollment meetings.
  • Maintain high standards of accuracy, timeliness, and completeness in all interactions.
  • Identify opportunities to improve processes, tools, and workflows, escalating issues to leadership as needed.

Required Knowledge & Experience
  • Strong industry knowledge of benefit programs, preferably in a brokerage firm.
  • Strong analytical and problem-solving skills.
  • Ability to manage multiple projects and priorities effectively.
  • A commitment to providing exceptional client service.
  • Ability to evaluate complex information, identify issues within defined parameters, and recommend next steps.
  • Strong attention to detail when reviewing materials for completeness and accuracy.
  • Proficiency with Agency Management Systems (e.g., Brokerage Builder), Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) Products, Zywave and digital workflow tools.
  • Able to prioritize tasks, manage deadlines, and follow structured processes to support client commitments.
  • Build strong relationships with clients through responsive, reliable communication and a proactive service-oriented approach.
  • Demonstrates firm's core values with aligned corporate culture. Including reliability, integrity, and follow-through; communicates clearly about status and next steps.
  • Works effectively within cross-functional teams, contributing to shared objectives and escalating issues constructively.
  • Strong presentation skills, both verbal and written communications.

Qualifications
  • Bachelor's degree in business, insurance, finance, or related field; professional insurance designation preferred.
  • Current state License required (Life & Health)
  • 2-4+ years of employee benefits and account management experience.
  • Excellent verbal and written communication skills to deliver presentations to decision-makers and employees.
  • Foundational understanding of employee benefits processes, and renewal workflows, including functional knowledge of plan funding types such as self-funded and level-funded.
  • Experience coordinating with offshore teams or third-party partners is preferred.

Skills & Behaviors
Functional/Technical Skills
  • Strategic Execution: Navigating workflows through proactive performance measurement and decisive resolution of complex carrier or compliance escalations.
  • Client Advisory: Applies expertise to inform recommendations and provide guidance in Employee Benefits (market strategy, exposure analysis).
  • Quality Assurance: Expertise in performing high-level quality assurance on complex technical deliverables produced by others.
  • Systems Agility: High proficiency in Agency Management Systems (e.g., Brokerage Builder), Microsoft Excel, AI-enabled tools, and digital workflow platforms.

Behaviors
  • Planning: Strategic prioritization and time management; planning and prioritizing work to meet commitments aligned with organizational goals.
  • Earns Trust: Confidence in advising clients on complex matters; gaining the confidence and trust of others through honesty, integrity, and authenticity.
  • Peer Relationships: can solve problems with teams with a minimum of noise; builds partnerships and works collaboratively with others to meet shared objectives.
  • Client Focus: Builds strong client relationships and delivers client-centric solutions that exceed expectations.

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The Baldwin Group will not accept unsolicited resumes from any source other than directly from a candidate who applies on our career site. Any unsolicited resumes sent to The Baldwin Group, including unsolicited resumes sent via any source from an Agency, will not be considered and are not subject to any fees for any placement resulting from the receipt of an unsolicited resume.

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