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Remote Senior Customer Success Manager Jobs in Tennessee

Vehlo

Customer Success Manager

Knoxville, TN · On-site +1

We are looking for a Customer Success Manager that is self-motivated, detail-oriented, results ... This role may be performed in a remote, hybrid, or office-based environment depending on business ...

Hi Rasmus

Customer Success Partner

Nashville, TN · On-site +1

$65K - $72K/yr

... remote - US Department: Customer Success ⏳ Job Type: Full time Compensation: Range of $65,000 to $72,000 annually Working Hours: Flexible within North American time zones You're someone who manages ...

Hi Rasmus

Customer Success Partner

Nashville, TN · On-site +1

$65K - $72K/yr

Fully remote - US Department: Customer Success Job Type: Full time Compensation: Range of $65,000 ... Proactively manage a caseload of customers across different size organizations * Support the ...

Levelociti

Remote Audit Senior - 80k-110k

Nashville, TN · Remote

$80K - $110K/yr

Key Responsibilities: * Lead and manage audits, reviews, and compilations across multiple ... professional success. Interested in advancing your audit career in a flexible, remote-first ...

Revance

Customer Success Specialist

Nashville, TN · On-site +1

$26.50/hr

Hybrid in Nashville TN; remote from all other locations (CST and MST preferred; EST considered ... Act as a liaison by managing both incoming and outgoing calls, emails or live chat support.

Revance

Customer Success Specialist

Nashville, TN · On-site +1

$26.50/hr

Hybrid in Nashville TN; remote from all other locations (CST and MST preferred; EST considered ... Act as a liaison by managing both incoming and outgoing calls, emails or live chat support.

Workiva

$21/hr

Collaborate with internal, cross-functional teams including Product Management, Sales, Marketing ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

New

Workiva

$21/hr

Collaborate with internal, cross-functional teams including Product Management, Sales, Marketing ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

New

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Remote Senior Customer Success Manager information

What is the difference between Remote Senior Customer Success Manager vs Remote Customer Success Manager?

AspectRemote Senior Customer Success ManagerRemote Customer Success Manager
ResponsibilitiesOversees client relationships, mentors team members, develops strategies for retentionManages client accounts, ensures satisfaction, supports onboarding
Required CredentialsExperience in customer success, often a bachelor’s degree, leadership skillsCustomer success experience, relevant certifications, communication skills
Work EnvironmentSenior role with strategic focus, often involves cross-team collaborationOperational role, direct client interaction, team support
Industry UsageCommon in SaaS, tech, and service industriesWidely used across similar industries for client management

The Remote Senior Customer Success Manager typically has more strategic responsibilities and leadership duties compared to the Remote Customer Success Manager, who focuses on day-to-day client support and account management. Both roles require customer success experience, but the senior position often involves mentoring and strategic planning.

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For Remote Senior Customer Success Manager jobs in Tennessee, the most frequently searched job titles are:

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Cities in Tennessee with the most Remote Senior Customer Success Manager job openings:

Remote Senior Customer Success Manager jobs near you
Infographic showing various Remote Senior Customer Success Manager job openings in Tennessee as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution.

Associate Customer Success Management

Fortive

Nashville, TN • On-site, Remote

Full-time

Re-posted 13 days ago

Fortive rating

7.9

Company rating: 7.9 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

Position Summary: The Associate Customer Success Manager is responsible for supporting the Senior Customer Success Manager team with the objective of providing white glove service to Censis customers, while driving long-term strategic relationships, adoption, and growth opportunities across a high volume of accounts. This role focuses on ensuring successful product use, retention, and a positive experience for clients at scale, while growing client utilization and subscription footprint. The Associate Customer Success Manager serves as an internal advocate for the customer, through conveying the value of CensiTrac and other Censis solutions and being the frontline of communication. This position requires extreme attention to detail, time management, organization, and excellent written and verbal communication skills. As we scale our Customer Success Manager team, furthering personal development and team success is a top priority.
Specific Responsibilities:
  • Serve as a day-to-day support resource for the Customer Success team, helping Sr. CSMs maintain "white glove" service across assigned hospital systems and facilities
  • Act as an advisor to customers to ensure they're leveraging the solution effectively
  • Manage requests from current customers such as but not limited to technical support escalations, billing questions, documentation/enablement requests to ensure a positive customer experience
  • Support QBR preparation - pulling data, building slides/reports, and tracking action items to closure
  • Support Sr. CSMs on cross-sell lead handling - building and preparing quotes, delivering brief product demos, and gathering implementation data to keep opportunities moving
  • Coordinate and complete onsite and virtual visits to deliver product training and coaching across the customer lifecycle
  • Triage and route customer inquiries, escalations, and support requests to the appropriate team member, ensuring timely follow-up
  • Partner cross-functionally with Sales, Support, and Implementation teams to ensure smooth handoffs and consistent client experience
  • Support special projects and rollouts as assigned by customer success leadership
  • Collaborate with Sales Analyst on reporting to identify risks and opportunities

Fortive Corporation Overview
Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.
We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential-your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.
Fortive: For you, for us, for growth.
About Censis
Censis, the first company to engineer a surgical asset management system that tracks down to the instrument and patient levels, has continually set the standards for the sterile processing industry.From the beginning, Censis has recognized the vital connection between perioperative innovation and efficiency, unparalleled customer care and improved operational performance. By continuing to invest in technology, ease of integration, education and support, Censis provides solutions that empower hospitals and healthcare providers to stay compliant and ahead of healthcare's rapidly changing environment. With Censis, you're positioned to start ahead and stay ahead, no matter what the future holds.
We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.
Pay Range
The salary range for this sales position (inclusive of sales incentives/commissions in local currency) is 62900 - 75000

What Fortive employees say

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About Fortive

Sourced by ZipRecruiter

Fortive is a diversified technology company that operates across multiple industries, delivering innovative solutions and products that empower businesses to enhance their productivity and operational efficiency. With a strong portfolio of industry-leading brands, Fortive focuses on creating intelligent, connected devices and software that enable precise measurement, control, and optimization. Fortive's expertise spans various sectors, including industrial automation, transportation, healthcare, and retail. Through advanced technologies and solutions, Fortive help customers automate processes, improve quality and safety, and drive overall performance. Whether it's precision measurement instruments, sensing technologies, or software platforms, Fortive provides reliable and scalable solutions that meet the evolving needs of their customers.

Industry

Electrical equipment, appliance, and component manufacturing

Company size

5,001 - 10,000 Employees

Headquarters location

Everett, WA, US

Year founded

2016

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