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Customer Success Project Manager Jobs in Tennessee

Qualifacts

Customer Success Manager

Nashville, TN · On-site

Responsibilities for the Customer Success Manager * Owns the health, satisfaction, and engagement ... Skills to effectively manage peers as part of a collaborative project * Initiative, motivation ...

Perfection Group

Customer Success Manager

Knoxville, TN · On-site

$60 - $90/hr

The Customer Success Manager will focus on strengthening relationships with our existing customers ... Maintain awareness of maintenance, repairs, projects, proposals, and other activity at customer ...

New

VEHLO

Customer Success Manager

Knoxville, TN · On-site

We are looking for a Customer Success Manager that is self-motivated, detail-oriented, results ... Strong organizational and project management skills. * Strong people skills, in-person and over the ...

Vehlo

Customer Success Manager

Knoxville, TN · On-site

We are looking for a Customer Success Manager that is self-motivated, detail-oriented, results ... Strong organizational and project management skills. * Strong people skills, in-person and over the ...

NGE Sports

Customer Success Manager

Nashville, TN · On-site

$90 - $140/hr

Customer Success Manager Remote | Full-time Are you highly organized, detail-oriented, great with people, and passionate about helping customers succeed? At Cloud Range, we're on a mission to ...

Commify

Customer Success Manager

Chattanooga, TN · On-site

$55/hr

A Customer Success Manager is responsible for ensuring smooth onboarding, driving customer retention, and accelerating revenue growth through expert account management and proactive support. The role ...

Commify

Customer Success Manager

Chattanooga, TN · On-site

$55/hr

A Customer Success Manager is responsible for ensuring smooth onboarding, driving customer retention, and accelerating revenue growth through expert account management and proactive support. The role ...

Commify

Customer Success Manager

Chattanooga, TN · Hybrid

$55/hr

A Customer Success Manager is responsible for ensuring smooth onboarding, driving customer retention, and accelerating revenue growth through expert account management and proactive support. The role ...

Mosai

Sales & Customer Success Trainer

Nashville, TN · On-site

$85 - $120/hr

The Sales & Customer Success Trainer facilitates instructor-led training, coaching sessions, role ... Excellent organizational and project management skills with the ability to manage multiple ...

Mosai

Sales & Customer Success Trainer

Nashville, TN · On-site

The Sales & Customer Success Trainer facilitates instructor-led training, coaching sessions, role ... Excellent organizational and project management skills with the ability to manage multiple ...

Jobless

Sales & Customer Success Trainer

Nashville, TN · On-site

$80 - $120/hr

The Sales & Customer Success Trainer facilitates instructor-led training, coaching sessions, role ... Excellent organizational and project management skills with the ability to manage multiple ...

New

Mosai

Sales & Customer Success Trainer

Nashville, TN · On-site

The Sales & Customer Success Trainer facilitates instructor-led training, coaching sessions, role ... Excellent organizational and project management skills with the ability to manage multiple ...

Rippling

Sr. Customer Success Manager

Franklin, TN · On-site

$90 - $150/hr

... Customer Success Manager to own a book of business from post-onboarding through renewal. You are ... and projects. * Attend and engage during 1-2 annual team meetings in Nashville, TN. These are ...

Repowr

Customer Success Manager

Chattanooga, TN · On-site

REPOWR is looking for a high-energy Customer Success Manager to be both problem-solver and growth partner for our suppliers, carriers, and brokers - resolving issues that come up day to day while ...

Hi Rasmus

Customer Success Partner

Nashville, TN · Remote

$65K - $72K/yr

Proactively manage a caseload of customers across different size organizations * Support the ... Work with the CS Director and team on additional projects as needed to further the CS team's goals ...

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All JobsCustomer Success Project JobsCustomer Success Project Manager JobsCustomer Success Project Manager Jobs in Tennessee

Customer Success Project Manager information

See Tennessee salary details

$29.5K

$75.4K

$127.1K

How much do customer success project manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for customer success project manager in Tennessee is $75,390.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,000.00 and $89,900.00 per year, depending on experience, location, and employer.

What is a Customer Success Project Manager?

A Customer Success Project Manager is a professional responsible for overseeing and coordinating projects that help clients achieve their goals with a company's products or services. They act as the main point of contact between the business and its customers during project implementation, ensuring clear communication, timely delivery, and client satisfaction. Their role often includes managing project timelines, addressing customer concerns, and working with internal teams to deliver successful outcomes. This position combines elements of project management and customer relationship management to drive long-term customer success.

What are the key skills and qualifications needed to thrive as a Customer Success Project Manager?

To thrive as a Customer Success Project Manager, you need expertise in project management, customer relationship management, and a strong understanding of the product or service being delivered, often backed by a relevant degree and certifications like PMP or CSM. Familiarity with CRM platforms (such as Salesforce), project management tools (like Asana or Jira), and data analytics systems is typically required. Outstanding communication, problem-solving, and stakeholder management skills distinguish top performers in this role. These skills are crucial for ensuring customer satisfaction, driving successful project outcomes, and fostering long-term client retention.

How does a Customer Success Project Manager typically collaborate with cross-functional teams to drive client outcomes?

As a Customer Success Project Manager, you will regularly work alongside sales, product, and support teams to ensure clients achieve their desired outcomes. This role often involves coordinating project timelines, communicating client feedback to product teams, and aligning resources to resolve issues quickly. Effective collaboration requires strong communication skills and the ability to balance client needs with internal priorities, making teamwork and stakeholder management essential aspects of the job.

What is the difference between Customer Success Project Manager vs Customer Support Specialist?

AspectCustomer Success Project ManagerCustomer Support Specialist
CredentialsTypically requires a bachelor’s degree, project management certifications (e.g., PMP), and experience in customer successUsually requires a high school diploma or associate degree, with customer service training
Work EnvironmentManages projects, coordinates teams, and ensures customer success strategies are implementedProvides direct support to customers, troubleshooting issues, and answering inquiries
Employer & Industry UsageCommon in SaaS, tech, and service industries focusing on client retention and onboardingFound across various industries, including retail, telecom, and software, focusing on resolving customer issues

The Customer Success Project Manager focuses on managing customer onboarding and success projects, ensuring long-term client satisfaction. In contrast, the Customer Support Specialist handles day-to-day customer inquiries and troubleshooting. Both roles are vital for customer retention but differ in scope and responsibilities.

What are popular job titles related to Customer Success Project Manager jobs in Tennessee?

For Customer Success Project Manager jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Customer Success Project Manager jobs in Tennessee look for?

The top searched job categories for Customer Success Project Manager jobs in Tennessee are:

What cities in Tennessee are hiring for Customer Success Project Manager jobs?

Cities in Tennessee with the most Customer Success Project Manager job openings:

Customer Success Project Manager jobs near you
Infographic showing various Customer Success Project Manager job openings in Tennessee as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $75,390 per year, or $36.2 per hour.

Customer Success Manager

Qualifacts

Nashville, TN • On-site

Full-time

Posted 13 days ago

Job description

Job Description:

Responsibilities for the Customer Success Manager

  • Owns the health, satisfaction, and engagement of the assigned Customer accounts, utilizing and improving upon current methodology to deliver success aligned with program metrics
  • Ensure consistent data capture from Customers, collecting intelligence regarding the current marketplace, industry news, and compelling events taking place in assigned accounts; translate and communicate internally to company departments to help define priority of need, improve Customer experience and drive product improvements
  • Assess customer satisfaction and extract key business needs/issues to inform renewal and churn risk, drive billable services and third-party add-ons; identify resources and develop and execute plans to address gaps. Manage Customer escalations in detail, routing to the appropriate business area and ensuring adequate and documented follow up
  • Builds relationships with showcase customers to drive them to partner in training and marketing events, and reference programs; engage with key users to understand how they mesh the "best practice" with the system "feature/function"; collaborate with other departments to leverage that knowledge for the benefit of the entire Customer Community through our training, documentation, and marketing events
  • Support product adoption and upsell/cross-sell opportunities through strategic, value-driven business reviews with customers
  • Execute to successful completion of departmental KPI's, metrics, etc

Qualifications of the Customer Success Manager

  • Bachelor's degree in related area preferred (experience in lieu of degree)
  • 2 years' experience in customer-facing roles in health care or SaaS, with responsibilities in one or more of the following: account management, best-practice consultation, relationship building, training, project management, or communications; exposure to behavioral/mental health care strongly preferred
  • Experience driving customer value and company revenue via upsell/cross-sell and contract renewal efforts
  • Experience in the behavioral health industry, preferred
  • Experience working with CSM applications, preferred
  • Experience in enterprise electronic health record (EHR) application software design, development, support, training, implementation, and consulting, preferred
  • Demonstrated leadership abilities and achievement orientation
  • Highly self-motivated and directed
  • Superior attention to detail

Knowledge, Skills, and Abilities of the Customer Success Manager

  • Passion for customer satisfaction and believe in accountability, teamwork, collaboration, adaptability, and initiative
  • Ability to assess needs and produce solutions to target those needs
  • Skills to effectively manage peers as part of a collaborative project
  • Initiative, motivation, creativity, and ability to understand many areas of expertise
  • Ability to communicate professionally with all levels of management and happy/unhappy customers
  • Excellent written and oral communication skills necessary to produce and deliver quality experiences through public relations style writing
  • Extremely organized and skilled in project management (for the sake of action plan management)
  • Group presentation skills, preferred
  • Excellent analytical and problem-solving skills with the ability to provide quick resolution to issues
  • Strong presentation, verbal, and written communication skills
  • Ability to take line-item action plans and turn them into strategic business reviews for executive briefings
  • Able to work and communicate effectively with Customers' technical and non-technical representatives, including C level contacts
  • Microsoft Office (with expertise in Excel) and familiarity with virtual meeting tools
  • Must be able to travel 25% of the time

Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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