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Customer Success Project Manager Jobs in Tennessee

iCIMS

Customer Success Manager

Nashville, TN · On-site

$70K - $80K/yr

Coordinate internal resources for issue resolution and projects; escalate thoughtfully with clear ... Qualifications * 2-5+ years in Customer Success, Account Management, Implementation, Consulting, or ...

Smartwyre

Customer Success Manager

Memphis, TN · On-site +1

About the role As a Customer Success Manager, you'll be a member of our Customer Success team working directly with Smartwyre customers to address customer questions and resolve open issues. You'll ...

SHI GmbH

Customer Success Manager - VMware

Nashville, TN · On-site

Job Summary The Customer Success Manager - VMware is responsible for onboarding customers, guiding ... Provide support and direction to project teams to ensure successful delivery and synchronization of ...

EDB

Principal Customer Success Manager

Nashville, TN · On-site

For more information, visit www.enterprisedb.com As EDB Principal Customer Success Manager (CSM ... Consistently contributes to CS team initiatives and projects * English Language Skills and ...

Repowr

Customer Success Manager

Chattanooga, TN · On-site

REPOWR is looking for a high-energy Customer Success Manager to be both problem-solver and growth partner for our suppliers, carriers, and brokers - resolving issues that come up day to day while ...

Repowr

Customer Success Manager

Chattanooga, TN · On-site

REPOWR is looking for a high-energy Customer Success Manager to be both problem-solver and growth partner for our suppliers, carriers, and brokers - resolving issues that come up day to day while ...

GlassHouse

Sr. Customer Success Manager

Franklin, TN · On-site

... Customer Success Manager to own a book of business from post-onboarding through renewal. You are ... and projects. * Attend and engage during 1-2 annual team meetings in Nashville, TN. These are ...

Checkr

Staff Customer Success Manager

Nashville, TN · On-site

$169K - $199K/yr

Staff Customer Success Manager San Francisco, California, United States About Checkr Checkr is building the data platform to power safe and fair decisions. Over 140,000 companies and millions of ...

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All JobsCustomer Success Project JobsCustomer Success Project Manager JobsCustomer Success Project Manager Jobs in Tennessee

Customer Success Project Manager information

See Tennessee salary details

$29.5K

$75.4K

$127.1K

How much do customer success project manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for customer success project manager in Tennessee is $75,390.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,000.00 and $89,900.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Project Manager vs Customer Support Specialist?

AspectCustomer Success Project ManagerCustomer Support Specialist
CredentialsTypically requires a bachelor’s degree, project management certifications (e.g., PMP), and experience in customer successUsually requires a high school diploma or associate degree, with customer service training
Work EnvironmentManages projects, coordinates teams, and ensures customer success strategies are implementedProvides direct support to customers, troubleshooting issues, and answering inquiries
Employer & Industry UsageCommon in SaaS, tech, and service industries focusing on client retention and onboardingFound across various industries, including retail, telecom, and software, focusing on resolving customer issues

The Customer Success Project Manager focuses on managing customer onboarding and success projects, ensuring long-term client satisfaction. In contrast, the Customer Support Specialist handles day-to-day customer inquiries and troubleshooting. Both roles are vital for customer retention but differ in scope and responsibilities.

What is a Customer Success Project Manager?

A Customer Success Project Manager is a professional responsible for overseeing and coordinating projects that help clients achieve their goals with a company's products or services. They act as the main point of contact between the business and its customers during project implementation, ensuring clear communication, timely delivery, and client satisfaction. Their role often includes managing project timelines, addressing customer concerns, and working with internal teams to deliver successful outcomes. This position combines elements of project management and customer relationship management to drive long-term customer success.

How does a Customer Success Project Manager typically collaborate with cross-functional teams to drive client outcomes?

As a Customer Success Project Manager, you will regularly work alongside sales, product, and support teams to ensure clients achieve their desired outcomes. This role often involves coordinating project timelines, communicating client feedback to product teams, and aligning resources to resolve issues quickly. Effective collaboration requires strong communication skills and the ability to balance client needs with internal priorities, making teamwork and stakeholder management essential aspects of the job.

What are the key skills and qualifications needed to thrive as a Customer Success Project Manager?

To thrive as a Customer Success Project Manager, you need expertise in project management, customer relationship management, and a strong understanding of the product or service being delivered, often backed by a relevant degree and certifications like PMP or CSM. Familiarity with CRM platforms (such as Salesforce), project management tools (like Asana or Jira), and data analytics systems is typically required. Outstanding communication, problem-solving, and stakeholder management skills distinguish top performers in this role. These skills are crucial for ensuring customer satisfaction, driving successful project outcomes, and fostering long-term client retention.
What are popular job titles related to Customer Success Project Manager jobs in Tennessee? For Customer Success Project Manager jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Customer Success Project Manager jobs in Tennessee look for? The top searched job categories for Customer Success Project Manager jobs in Tennessee are:
What cities in Tennessee are hiring for Customer Success Project Manager jobs? Cities in Tennessee with the most Customer Success Project Manager job openings:
Customer Success Project Manager jobs near you
Infographic showing various Customer Success Project Manager job openings in Tennessee as of August 2026, with employment types broken down into 78% Full Time, 18% Part Time, and 4% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $75,390 per year, or $36.2 per hour.

Customer Success Manager

Nortek Data Center Cooling (Nortek Data Center Cooling)

Dyersburg, TN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

Job description

Maximize your potential. Minimize your footprint.


Nortek Data Center Cooling is a Madison Industries company. Madison Industries is one of the largest and most successful privately held companies in the world and has a robust portfolio of indoor air quality solutions. Madison builds entrepreneurially driven, branded market leaders that are committed to making the world safer, healthier and more productive by creating innovative solutions that deliver outstanding customer value.

At Nortek Data Center Cooling, we're shaping the future by Creating a Better Tomorrow Every Day! We are a premier HVAC company offering energy efficient and sustainable products and solutions that exceed customer expectations through our employees' commitment to quality, customer experience and operational excellence.


Nortek Data Center Cooling. is an equal employment opportunity and afrmative action employer and all qualied applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, status as a qualied individual with a disability or any other characteristic protected by law.

Nortek Air Management and its divisions offer a comprehensive compensation and benefits package. Our benefits package includes Health, Dental, Vision, Life, STD, LTD, FSA, HAS and 401(k) Plan with company contributions. To apply, please visit our career site at www.nortekair.com/careers.

Other Benefits:
*Making NexGen Products - Cooling the World's Ever Expanding Data Centers
*Airconditioned work environment

*Benefits start day one
*401K match
*First year, 4 weeks' vacation (accrued)

Key Responsibilities:

  • Coordinate closely with internal teams and customer contacts to maintain accurate, up-to-date delivery schedules, targeting 100% on-time delivery.
  • Lead weekly touchpoints with site general contractors, customer sourcing teams, and internal demand planning to ensure alignment.
  • Achieve 100% annual ship forecast accuracy by managing customer pull-in/push-out requests and collaborating with internal planning teams.
  • Ensure all customer orders are entered into the system and confirmed within 24 hours of receipt.
  • Gather and evaluate supply performance feedback from both the customer and internal site teams.
  • Develop and implement improvement plans to ensure consistently positive performance ratings, including "pass" results on all supplier performance assessments.
  • Partner with internal logistics and field support teams to coordinate delivery, commissioning, and hand-off activities, ensuring 100% on-time commissioning and customer readiness.
  • Prepare and deliver weekly account supply updates, including demand schedule changes, new order activity, and field delivery status.
  • Play a key role in quarterly business reviews with the customer, including presentation development, in-person delivery, and supporting the account coordinator with preparation and insights.

Position Qualifications:

  • Bachelor's degree in business or related field of study
  • Experience in customer success, project management, supply chain, order management, or a related operational role.
  • Strong communication and relationship-building skills with both internal and external stakeholders.
  • Ability to manage multiple priorities while maintaining accuracy and attention to detail.
  • Analytical mindset with the ability to interpret data and identify trends or risks.
  • Proficiency with order management systems, reporting tools, and standard business software.

Key Competencies:

  • Customer-centric mindset
  • Cross-functional collaboration
  • Problem-solving and critical thinking
  • Data analysis and reporting
  • Organization and time management
  • Professional communication and presentation skills

Apply