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Client Success Manager Hybrid Jobs in Tennessee (NOW HIRING)

Acumen Technology

Client Success Manager

Nashville, TN · On-site

Acumen Technology is looking for confident and passionate Client Success Manager to join our team ... Acumen Technology is a hybrid workplace, and we support a work from home environment. We provide a ...

Acumen Technology

Client Success Manager

Nashville, TN · On-site

Acumen Technology is looking for confident and passionate Client Success Manager to join our team ... Acumen Technology is a hybrid workplace, and we support a work from home environment. We provide a ...

Acumen Technology

Client Success Manager

Nashville, TN · Hybrid

Acumen Technology is looking for confident and passionate Client Success Manager to join our team ... Acumen Technology is a hybrid workplace, and we support a work from home environment. We provide a ...

Fix Group Management

Client Success Guide

Franklin, TN

$60K - $75K/yr

Position Summary The Client Success Guide is the cornerstone of engagement and retention at ShopFix ... Relationship Management Skills: Proven ability to build trust-based relationships with business ...

Avéro Advisors

Director of Client Success

Knoxville, TN · On-site

$120 - $180/hr

... hybrid role located in the United States with flexibility for remote work and the need for travel based on client needs. The Director of Client Success will be responsible for overseeing and managing ...

Avero Advisors

Director of Client Success

Knoxville, TN · On-site

$140 - $190/hr

... hybrid role located in the United States with flexibility for remote work and the need for travel based on client needs. The Director of Client Success will be responsible for overseeing and managing ...

StoragePug

Director of Client Success

Knoxville, TN · On-site +1

$150K - $200K/yr

Director of Client Success StoragePug is hiring our first Director of Client Success ... We're looking for someone to obsess over our clients' experience, manage our customer-facing team ...

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Client Success Manager Hybrid information

What does a Client Success Manager Hybrid do?

A Client Success Manager Hybrid is responsible for ensuring clients achieve their desired outcomes while using a company’s products or services. The 'hybrid' aspect means they typically work both remotely and in-office, combining virtual meetings with in-person interactions. Their main duties include onboarding new clients, building lasting relationships, addressing client concerns, and collaborating with internal teams to deliver solutions. Client Success Managers also track client satisfaction and work to maximize client retention and expansion opportunities. Their role is crucial for fostering customer loyalty and driving business growth.

What are the key skills and qualifications needed to thrive as a Client Success Manager Hybrid?

To thrive as a Client Success Manager Hybrid, you need strong relationship management, problem-solving abilities, and a background in business or account management, often supported by a bachelor's degree. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, proactive mindset, and adaptability are critical soft skills for building trust and effectively addressing client needs in both remote and in-office settings. These skills ensure client satisfaction, retention, and long-term business growth in a dynamic work environment.

How does a Client Success Manager Hybrid typically balance on-site and remote work to effectively support clients and their internal team?

As a Client Success Manager Hybrid, you'll often split your time between working remotely and being on-site, depending on client needs and team meetings. This hybrid structure allows you to build strong relationships through in-person interactions while also leveraging virtual tools for regular check-ins and project updates. Successful CSMs proactively coordinate their schedules to ensure they are available for client milestones, team collaborations, and urgent issues, whether in the office or remotely. Clear communication and adaptability are key to maintaining high client satisfaction and seamless teamwork in this flexible environment.

What is the difference between Client Success Manager Hybrid vs Customer Support Specialist?

AspectClient Success Manager HybridCustomer Support Specialist
CredentialsRelevant experience, certifications in customer success or account managementBasic customer service skills, sometimes certifications in support tools
Work EnvironmentProactive client engagement, account management, strategic planningReactive support, troubleshooting, resolving customer issues
Employer & IndustryTech, SaaS, B2B servicesRetail, telecom, tech support

The Client Success Manager Hybrid focuses on proactive account management and building long-term client relationships, often requiring strategic skills and certifications. In contrast, the Customer Support Specialist primarily handles reactive customer inquiries and troubleshooting. While both roles involve customer interaction, the CSM Hybrid emphasizes retention and growth, whereas the Support Specialist centers on issue resolution.

What are popular job titles related to Client Success Manager Hybrid jobs in Tennessee?

For Client Success Manager Hybrid jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Client Success Manager Hybrid jobs in Tennessee look for?

The top searched job categories for Client Success Manager Hybrid jobs in Tennessee are:

What cities in Tennessee are hiring for Client Success Manager Hybrid jobs?

Cities in Tennessee with the most Client Success Manager Hybrid job openings:

Client Success Manager Hybrid jobs near you
Infographic showing various Client Success Manager Hybrid job openings in Tennessee as of August 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Hybrid job distribution.

Client Success Manager

Nashville, TN • On-site

Acumen Technology
IT Services • 11 - 50 employees
Learn more about Acumen Technologyexternal

Full-time

Medical, Dental, Retirement, PTO

Re-posted 11 days ago

Job description

Acumen Technology is looking for confident and passionate Client Success Manager to join our team. We want professionals that understand that the client's experience is as important as knowing the right buttons to press, and that you can have fun while you work.
Based out of the Music City, Nashville, TN, Acumen Technology is a leading IT Managed Services Provider focusing on financial institutions, healthcare, and other industries that are serious about security and doing IT right. Our work from anywhere, have fun everywhere environment makes us one of the best places to work in Middle, TN. Being a member of our team means weekly in-office lunches, awesome company events, a comprehensive benefits package, and, most importantly, training in the ability to hold conversations using nothing but GIFs.
Your responsibilities as a Client Success Team member will include:
  • Building and maintaining strong relationships with assigned clients, understanding their business needs, and providing exceptional customer service.
  • Scheduling and leading regular Strategic Technology Review meetings with assigned clients
  • Proactively identifying and addressing client concerns and issues, and ensuring timely resolution.
  • Working closely with internal teams to coordinate and prioritize client requests and projects.
  • Contributing to the ongoing improvement of client success processes and procedures.
  • Collaborating with the Sales team to identify upsell and cross-sell opportunities within assigned client base.

Work From Home/In Office:
Acumen Technology is a hybrid workplace, and we support a work from home environment. We provide a budget for all the technology you'll need for a comfortable work from home office. We also have in-office days because we love the collaboration and comradery that allows.
Acumen's Commitment to our Employees:
We will do everything we can to aid your growth in the IT field, while having fun along the way. Wherever life takes you, we want Acumen to have helped you get there.
Acumen Technology Core Values:
  • Intentional Everything
  • Deliver with Confidence & Passion
  • I've Got Your Back
  • Adapt & Overcome
  • Do IT Right.

To excel in this role, you should have:
  • Prior experience in a client-facing role, preferably in the IT industry.
  • Strong communication and interpersonal skills to effectively engage and build relationships with clients.
  • Excellent problem-solving and critical-thinking abilities.
  • Ability to manage multiple priorities and work under tight deadlines.
  • Strong attention to detail and organizational skills.
  • Proficiency in Microsoft Office Suite and CRM software.
  • A positive and proactive attitude, with a passion for customer success.

Requirements
  • Prior experience in a client-facing role, preferably in the Technology industry.
  • Strong communication and interpersonal skills.
  • Excellent problem-solving and critical-thinking abilities.
  • Ability to manage multiple priorities and work under tight deadlines.
  • Strong attention to detail and organizational skills.

Benefits
  • 100% employer paid health insurance (medical and dental) and first $1,000 of qualified medical expenses covered
  • Consistently recognized as a Best Place to Work by Nashville Business Journal
  • Company Matching 401k
  • Flexible hyrbid schedule
  • Fun working environment and culture with regular activities both for employees and their families
  • Family vacation bonus at 5th year
  • Family Leave (Maternity, Paternity)
  • Well Stocked Kitchen with Food & Snacks

Apply