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Client Success Analyst Jobs in Washington (NOW HIRING)

Moore DM Group LLC

Manager, Client Success

Lanham, MD · On-site

$65K - $75K/yr

The Manager, Client Success, tracks deliverables, facilitates communication, documents key ... Collaborate with cross-functional teams, including Creative, Audience Planning, Analytics, Data ...

CareMetx

Director, Client Success

Bethesda, MD · On-site

Oversee budgeting, forecasting, and financial analysis in partnership with Finance. * Lead contract ... Client Delivery & Program Success * Partner closely with Operations teams to ensure all program ...

Moore

Manager, Client Success

Lanham, MD

Partner with the Associate Vice President of Client Success to support the execution of client ... Collaborate with cross-functional teams, including Creative, Audience Planning, Analytics, Data ...

Moore DM Group LLC

Coordinator, Client Success

Lanham, MD · On-site

$46K - $55K/yr

Description The Coordinator, Client Success is responsible for supporting marketing and other ... Confidently liaise with other capabilities or teams to complete tasks (eg. , analytics, project ...

Moore

Coordinator, Client Success

Lanham, MD

$18.25 - $24.50/hr

The Coordinator, Client Success is responsible forsupporting marketing and other direct response ... Confidently liaise with other capabilities or teams to complete tasks (eg., analytics, project ...

Advatix, Inc.

Vice President, Client Solutions

Columbia, MD · Remote

$141K - $181K/yr

Vice President, Client Success Role Summary Our client seeks a Vice President, Client Success, to ... Identify and execute upsell and cross-sell opportunities across creative, data, analytics ...

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All JobsClient Success Analyst JobsClient Success Analyst Jobs in Washington

Client Success Analyst information

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$19

$28

$44

How much do client success analyst jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for client success analyst in Washington is $28.99, according to ZipRecruiter salary data. Most workers in this role earn between $22.60 and $32.69 per hour, depending on experience, location, and employer.

How does a Client Success Analyst typically collaborate with other departments to address client needs?

Client Success Analysts frequently work cross-functionally, partnering with teams such as Sales, Product, and Support to ensure client satisfaction. They often act as the main point of contact for client feedback, relaying concerns or feature requests to the appropriate internal teams. This collaboration helps drive process improvements, resolve issues efficiently, and ensures the client's voice is heard throughout the organization. Effective communication and relationship-building skills are essential for success in this role.

What is a Client Success Analyst?

A Client Success Analyst is a professional who ensures that clients achieve their desired outcomes while using a company's products or services. They act as a bridge between the client and the company, providing support, troubleshooting issues, and identifying opportunities for clients to maximize value. Their responsibilities often include onboarding new clients, analyzing client data to track satisfaction and success, and collaborating with internal teams to resolve client concerns. Ultimately, they help foster long-term client relationships and drive customer retention.

Is being a CSM stressful?

Client Success Analysts often experience stress due to managing client expectations, resolving issues quickly, and maintaining high satisfaction levels. The role requires strong communication skills, problem-solving, and the ability to handle multiple accounts simultaneously, which can contribute to a high-pressure environment.

How much does a CSM earn?

A Client Success Manager (CSM) typically earns between $60,000 and $100,000 annually, depending on experience, industry, and location. Senior CSMs or those in high-demand sectors can earn higher salaries, often supplemented with bonuses and commissions. Strong communication skills and familiarity with customer relationship management (CRM) tools are important for success in this role.

Do CSMS make good money?

Client Success Managers (CSMs) or Analysts typically earn competitive salaries that vary by industry, experience, and location. Entry-level roles may start around $50,000 annually, while experienced professionals can earn over $80,000 or more, especially with certifications or specialized skills. Compensation often includes bonuses and benefits aligned with customer success and account management responsibilities.

What are the key skills and qualifications needed to thrive as a Client Success Analyst, and why are they important?

To thrive as a Client Success Analyst, you need strong analytical abilities, customer relationship management skills, and a bachelor’s degree in business, marketing, or a related field. Familiarity with CRM software (such as Salesforce), data analysis tools, and project management systems is typically required. Excellent communication, problem-solving, and adaptability are crucial soft skills for building trust and proactively addressing client needs. These qualifications enable analysts to deliver value, foster long-term client satisfaction, and drive business growth.

What jobs in the US pay 300,000 a year?

For a Client Success Analyst, earning $300,000 annually is uncommon and typically requires senior-level experience, specialized skills, or leadership roles within large organizations. High-paying roles in related fields may include executive positions, management consultants, or senior sales and business development roles, often requiring advanced certifications and extensive industry experience.

What is the difference between Client Success Analyst vs Customer Support Specialist?

AspectClient Success AnalystCustomer Support Specialist
Required CredentialsBachelor's degree often in business, marketing, or related fields; certifications in customer success or CRM toolsHigh school diploma or equivalent; some roles prefer certifications in customer service or product knowledge
Work EnvironmentCollaborative, strategic, client-facing roles within SaaS or service companiesSupport-focused, troubleshooting, and issue resolution in call centers or online support platforms
Employer & Industry UsageUsed in SaaS, tech, and service industries to enhance client retention and satisfactionCommon across retail, telecom, tech, and service sectors for direct customer assistance

The main difference is that a Client Success Analyst focuses on proactive engagement, retention, and strategic account management, while a Customer Support Specialist handles reactive issue resolution and technical support. Both roles require strong communication skills, but the Client Success Analyst typically works more strategically to ensure long-term client success.

What are popular job titles related to Client Success Analyst jobs in Washington? For Client Success Analyst jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Client Success Analyst jobs in Washington look for? The top searched job categories for Client Success Analyst jobs in Washington are:
What cities in Washington are hiring for Client Success Analyst jobs? Cities in Washington with the most Client Success Analyst job openings:
Client Success Analyst jobs near you
Manager, Client Success

Manager, Client Success

Moore DM Group LLC

Lanham, MD • On-site

$65K - $75K/yr

Full-time

Medical, PTO

Posted 13 days ago

Job description

Description
The Manager, Client Success, is responsible for supporting the successful delivery of client programs and initiatives by coordinating projects, managing accounting activities, and fostering strong client relationships. This role serves as a key liaison between clients and internal teams, ensuring all stakeholders have the information and resources needed to execute against the approved scope and meet client objectives. The Manager, Client Success, tracks deliverables, facilitates communication, documents key decisions, and helps ensure projects are completed accurately and on time. Working collaboratively across departments, this role contributes to client satisfaction, account growth, operational efficiency, and the overall success of Moore's mission.
Moore is a data-driven constituent experience management (CXM) company achieving accelerated growth for clients through integrated supporter experiences across all platforms, channels, and devices. We are an innovation-led company that is the largest marketing, data, and fundraising company in North America, serving the purpose-driven industry with clients across education, association, political, and commercial sectors.
Check out www.WeAreMoore.com for more information.
Your Impact:
  • Partner with the Associate Vice President of Client Success to support the execution of client strategies, contractual obligations, and account objectives.
  • Build and maintain positive working relationships with clients and internal stakeholders, serving as a key point of contact for day-to-day account needs.
  • Collaborate with cross-functional teams, including Creative, Audience Planning, Analytics, Data & Analytics, and other departments, to ensure timely completion of client deliverables.
  • Track project deliverables and client commitments across assigned accounts, proactively identifying potential risks or delays and communicating them to appropriate stakeholders.
  • Support client satisfaction by assisting with issue resolution, facilitating follow-up, and ensuring client requests are addressed promptly.
  • Schedule and coordinate client and internal meetings, assisting with agenda development and preparation of meeting materials as needed.
  • Capture, organize, and distribute meeting notes, key decisions, action items, and next steps to ensure clear communication and accountability.
  • Participate in recurring internal status meetings, providing updates on project progress, client needs, upcoming milestones, and deliverables.
  • Support the overall health and growth of client accounts by helping maintain strong client relationships and identifying opportunities to enhance service delivery.
  • Assist in the day-to-day management of assigned accounts, ensuring projects remain organized, on schedule, and aligned with client expectations.
  • Demonstrate initiative by identifying process improvements, operational gaps, and client needs, bringing recommendations forward to improve efficiency and client experience.
  • Provide support to directors and other team members on special projects and additional assignments as needed.

Your Profile:
  • 3+ years of agency experience
  • Direct marketing fundraising experience highly desirable
  • Bachelor's degree (B.A. or B.S.) or equivalent from accredited college or university.
  • Ability to work in a team environment to meet client goals.
  • Solid understanding of a direct response/direct marketing program
  • Friendly, customer-service oriented attitude.
  • Strong written and verbal communication skills.
  • Exceptional attention to detail and strong organizational/project management skills
  • Self-motivated and solutions-oriented, with the ability to anticipate client and organizational needs
  • Self-starter with strong organizational skills and the ability to work independently while seeking guidance when needed.
  • Proficiency with Microsoft Office suite of products including Outlook, Word, Excel, PowerPoint, SharePoint and Teams.
  • Ability to learn and adapt quickly to various communication and workflow platforms such as Workfront, NetSuite, Salesforce, Asana,

How We'll Support You:
  • Join the largest marketing and fundraising company in North America serving the nonprofit industry, where we prioritize innovation and professional growth.
  • Collaborate with industry subject matter experts with over 5,000 employees across the enterprise.
  • To help you stay energized, engaged, and inspired, we offer a wide range of benefits, including comprehensive healthcare, paid holidays, and generous paid time off so you can have the time and space to recharge and pursue your other passions and be with the people you care about.
  • Moore is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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