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Client Success Analyst Jobs in Washington (NOW HIRING)

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Client Success Analyst information

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How much do client success analyst jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for client success analyst in Washington is $28.99, according to ZipRecruiter salary data. Most workers in this role earn between $22.60 and $32.69 per hour, depending on experience, location, and employer.

How does a client success analyst typically collaborate with other departments to address client needs?

Client Success Analysts frequently work cross-functionally, partnering with teams such as Sales, Product, and Support to ensure client satisfaction. They often act as the main point of contact for client feedback, relaying concerns or feature requests to the appropriate internal teams. This collaboration helps drive process improvements, resolve issues efficiently, and ensures the client's voice is heard throughout the organization. Effective communication and relationship-building skills are essential for success in this role.

What is a client success analyst?

A Client Success Analyst is a professional who ensures that clients achieve their desired outcomes while using a company's products or services. They act as a bridge between the client and the company, providing support, troubleshooting issues, and identifying opportunities for clients to maximize value. Their responsibilities often include onboarding new clients, analyzing client data to track satisfaction and success, and collaborating with internal teams to resolve client concerns. Ultimately, they help foster long-term client relationships and drive customer retention.

What are the key skills and qualifications needed to thrive as a client success analyst, and why are they important?

To thrive as a Client Success Analyst, you need strong analytical abilities, customer relationship management skills, and a bachelor’s degree in business, marketing, or a related field. Familiarity with CRM software (such as Salesforce), data analysis tools, and project management systems is typically required. Excellent communication, problem-solving, and adaptability are crucial soft skills for building trust and proactively addressing client needs. These qualifications enable analysts to deliver value, foster long-term client satisfaction, and drive business growth.

What is the difference between Client Success Analyst vs Customer Support Specialist?

AspectClient Success AnalystCustomer Support Specialist
Required CredentialsBachelor's degree often in business, marketing, or related fields; certifications in customer success or CRM toolsHigh school diploma or equivalent; some roles prefer certifications in customer service or product knowledge
Work EnvironmentCollaborative, strategic, client-facing roles within SaaS or service companiesSupport-focused, troubleshooting, and issue resolution in call centers or online support platforms
Employer & Industry UsageUsed in SaaS, tech, and service industries to enhance client retention and satisfactionCommon across retail, telecom, tech, and service sectors for direct customer assistance

The main difference is that a Client Success Analyst focuses on proactive engagement, retention, and strategic account management, while a Customer Support Specialist handles reactive issue resolution and technical support. Both roles require strong communication skills, but the Client Success Analyst typically works more strategically to ensure long-term client success.

What are popular job titles related to Client Success Analyst jobs in Washington? For Client Success Analyst jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Client Success Analyst jobs in Washington look for? The top searched job categories for Client Success Analyst jobs in Washington are:
What cities in Washington are hiring for Client Success Analyst jobs? Cities in Washington with the most Client Success Analyst job openings:
Client Success Analyst jobs near you
Infographic showing various Client Success Analyst job openings in Washington as of August 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $60,309 per year, or $29 per hour.

Customer Success Manager, Brand & Media Analytics

Hire Hangar

Columbia, MD • On-site

Other

Re-posted 9 days ago

Job description

Join Hire Hangar and work with fast-growing global companies while building a long-term career.
Job Title| Customer Success Manager, Brand & Media Analytics
Location | Columbia, Maryland (On-Site)
Time Zone | Eastern Time (EST/EDT)
Role Overview:
We are seeking a client-focused Client Success Manager to support organizations using an AI-powered platform that helps brands and organizations detect emerging online narratives and coordinated inauthentic activity before they escalate. This role is ideal for someone with a background in PR, communications, or media reporting who is looking to transition into a tech-enabled client success function. The ideal candidate is consultative, detail-oriented, and comfortable acting as a trusted advisor to communications and brand-facing teams.
Key Responsibilities:
- Onboard new clients and guide them through platform setup, dashboards, and alerting tools
- Help clients interpret narrative and social listening data to inform their communications strategy
- Build and deliver client-facing reports summarizing platform insights and emerging trends
- Serve as the primary point of contact for client questions, training, and ongoing support
- Manage renewals and identify opportunities to expand client engagement with the platform
- Relay client feedback internally to support product improvements
- Collaborate with internal teams to ensure a smooth, high-touch client experience
Required Qualifications:
- Background in public relations, communications, media relations, or a related agency environment (non-negotiable)
- Experience producing or presenting client-facing reports, media coverage summaries, or performance insights
- Strong written and verbal communication skills with a polished, client-facing style
- Must be a U.S. citizen or authorized to work in the U.S. without employer sponsorship (required due to compliance with government contract eligibility)
Preferred Qualifications:
- Prior exposure to social listening, media monitoring, or reporting tools (e.g., Meltwater, Brandwatch, Sprout Social, Cision, Talkwalker)
- Experience working with corporate, brand, or enterprise-level clients
- Background at a PR or communications agency supporting external clients
Tools & Technology:
- Client-facing analytics/dashboard platform
- Google Workspace
- Slack, Zoom, and other remote collaboration tools
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