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Customer Success Analyst Jobs in Washington (NOW HIRING)

System One

Partner Success Analyst

Mclean, VA · Remote

Partner Success Analyst Location: McLean, VA Type: 6-month contract-to-hire Compensation: $56,000 ... Ability to demonstrate customer service experience and handling of customers. * Strong ...

System One

Partner Success Analyst

Mclean, VA · Remote

Partner Success Analyst Location: McLean, VA Type: 6-month contract-to-hire Compensation: $56,000 ... Ability to demonstrate customer service experience and handling of customers. * Strong ...

Guidehouse

Partner Success Analyst

Mclean, VA · On-site

$56K - $94K/yr

Business Systems Analysis Travel Required: Up to 10% Clearance Required: Ability to Obtain Public ... Ability to demonstrate customer service experience and handling of customers * Strong ...

Guidehouse

Partner Success Analyst

Mclean, VA · On-site

$56K - $94K/yr

Business Systems Analysis Travel Required: Up to 10% Clearance Required: Ability to Obtain Public ... Ability to demonstrate customer service experience and handling of customers * Strong ...

Guidehouse

Partner Success Analyst

Mclean, VA · On-site

$56K - $94K/yr

Business Systems Analysis Travel Required: Up to 10% Clearance Required: Ability to Obtain Public ... Ability to demonstrate customer service experience and handling of customers * Strong ...

Guidehouse

Partner Success Analyst

Mclean, VA · On-site

$56K - $94K/yr

Business Systems Analysis Travel Required: Up to 10% Clearance Required: Ability to Obtain Public ... Ability to demonstrate customer service experience and handling of customers * Strong ...

Guidehouse

Partner Success Analyst

Mclean, VA · On-site

$56K - $94K/yr

Business Systems Analysis Travel Required: Up to 10% Clearance Required: Ability to Obtain Public ... Ability to demonstrate customer service experience and handling of customers * Strong ...

Guidehouse

Partner Success Analyst

Mclean, VA · On-site

$56K - $94K/yr

Business Systems Analysis Travel Required: Up to 10% Clearance Required: Ability to Obtain Public ... Ability to demonstrate customer service experience and handling of customers * Strong ...

Granicus

Customer Success Consultant

Washington, DC · On-site +1

Analyze customer usage data and engagement metrics to inform proactive outreach and strategic ... Customer Success Operations * Maintain accurate and up-to-date records in CRM and customer success ...

Granicus

Customer Success Consultant

Washington, DC · On-site +1

$60K - $73K/yr

Analyze customer usage data and engagement metrics to inform proactive outreach and strategic ... Customer Success Operations * Maintain accurate and up-to-date records in CRM and customer success ...

IOTAP Inc.

Customer Success Manager

Reston, VA · On-site

Monitor and analyze customer usage data to identify adoption trends, risks, and opportunities ... Find paths for success , helping them unlock the full potential of Work 365's features * Manage and ...

Zoomph

Customer Success Specialist

Reston, VA · On-site

$60K - $65K/yr

The Customer Success Specialist will be responsible for addressing client inquiries ... Monitor and analyze support metrics and KPIs, identifying trends and providing actionable insights ...

Guardz

Customer Success Manager

Alexandria, VA · On-site

Customer Success at Guardz is being rebuilt around AI, data, and digital-first engagement, and this ... Comfort with health scoring, churn-risk analysis, and customer journey mapping.

IOTAP Inc

Customer Success Manager

Reston, VA · On-site

Monitor and analyze customer usage data to identify adoption trends, risks, and opportunities ... Find paths for success , helping them unlock the full potential of Work 365's features * Manage and ...

AEG

Customer Success Specialist

Reston, VA · On-site

$60K - $65K/yr

The Customer Success Specialist will be responsible for addressing client inquiries ... Monitor and analyze support metrics and KPIs, identifying trends and providing actionable insights ...

Zoomph

Customer Success Specialist

Reston, VA · On-site

$65 - $90/hr

The Customer Success Specialist will be responsible for addressing client inquiries ... Monitor and analyze support metrics and KPIs, identifying trends and providing actionable insights ...

Zoomph

Customer Success Specialist

Reston, VA · On-site

The Customer Success Specialist will be responsible for addressing client inquiries ... Monitor and analyze support metrics and KPIs, identifying trends and providing actionable insights ...

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Customer Success Analyst information

See Washington salary details

$21

$45

$76

How much do customer success analyst jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for customer success analyst in Washington is $45.89, according to ZipRecruiter salary data. Most workers in this role earn between $36.73 and $52.02 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer success analyst?

To thrive as a Customer Success Analyst, you need strong analytical skills, customer relationship management experience, and a background in business or related fields. Familiarity with CRM platforms like Salesforce, data analysis tools, and customer engagement software is typically expected. Outstanding communication, problem-solving, and empathy help you build trust and proactively address client needs. These skills are essential for retaining customers, maximizing satisfaction, and driving business growth.

How does a customer success analyst typically collaborate with other departments to drive customer satisfaction?

Customer Success Analysts regularly work cross-functionally with teams such as Sales, Product, and Support to ensure a seamless customer experience. They analyze customer data to identify trends and communicate actionable insights to product teams for improvements, while also sharing feedback with sales to refine onboarding processes. Effective collaboration enhances issue resolution and helps tailor solutions, ultimately driving higher customer satisfaction and retention. This interdepartmental teamwork is a core part of the role and offers valuable exposure to different aspects of the business.

What is the difference between Customer Success Analyst vs Customer Support Specialist?

AspectCustomer Success AnalystCustomer Support Specialist
Primary FocusProactively manages customer relationships to ensure satisfaction and retentionResponds to customer inquiries and resolves issues as they arise
Required SkillsData analysis, communication, relationship managementTroubleshooting, communication, product knowledge
Work EnvironmentCustomer success teams, account managementHelp desks, support centers
Common Industry UsageSaaS, tech, subscription servicesTech, retail, service industries

While both roles involve customer interaction, a Customer Success Analyst focuses on proactive relationship management and retention strategies, whereas a Customer Support Specialist handles reactive issue resolution. Understanding these differences helps in choosing the right career path or job search focus.

What are popular job titles related to Customer Success Analyst jobs in Washington?

For Customer Success Analyst jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Customer Success Analyst jobs in Washington look for?

The top searched job categories for Customer Success Analyst jobs in Washington are:

What cities in Washington are hiring for Customer Success Analyst jobs?

Cities in Washington with the most Customer Success Analyst job openings:

Customer Success Analyst jobs near you
Infographic showing various Customer Success Analyst job openings in Washington as of August 2026, with employment types broken down into 78% Full Time, 14% Part Time, 2% Temporary, and 6% Contract. Highlights an 82% Physical, 1% Hybrid, and 17% Remote job distribution, with an average salary of $95,445 per year, or $45.9 per hour.

Partner Success Analyst

System One

Mclean, VA • Remote

Contractor

Medical, Dental, Vision, Life, Retirement

Posted 9 days ago

Job description

Job Title: Partner Success Analyst Location: McLean, VA Type: 6-month contract-to-hire Compensation: $56,000.00-$90,000.00 Work Model: Remote (99% remote but need someone in the DC Metro in case meeting in person is needed) US Citizenship and the ability to obtain a public trust is required

Responsibilities • Developing a comprehensive understanding of and documenting the Federal Partner’s grants management business and operational objectives, including roles and responsibilities, grants business functions, workflows, reports, and unique needs. • Identifying Federal Partner’s specific business process improvements and potential system/service enhancements. • Assisting the team with pertinent communications to Federal Partners as it relates to their business process, system updates, or other grants management news. • Assisting the team lead to implement the Partner-specific strategy. • Learning the ins and outs of the software system to provide technical troubleshooting and problem-solving expertise. • Becoming a Subject Matter Expert (SME) on system components to fully service the Federal Partner's needs in technical analysis, troubleshooting, and offering advice on future enhancements. • Identifying and resolving end-user issues or support needs via email, phone, chat, or on-site. • Understanding and responding to help desk tickets, support tickets, and user requests to deliver timely and quality results in collaboration with teammates. • Tracking operational issues daily to resolution and escalating as necessary. • Conducting user acceptance or system testing on behalf of the Partner in support of system releases. • Analyzing release notes and their impacts on Federal Partner(s). • Performing root cause analysis of Partner-reported issues in collaboration with the Partner to drive resolution and remediation. • Coordinating and scheduling meetings, preparing materials, and responding promptly.

Requirements • Bachelor’s degree and at least 1 year of experience in a customer-facing role or the equivalent combination of education and experience. • Strong communication skills, written and verbal. • Ability to demonstrate customer service experience and handling of customers. • Strong organizational skills to use technology, resources, and time efficiently. • Proficient in MS Office products (Excel, Word, PowerPoint). Salesforce and Visio experience is a plus. • You must obtain and maintain a Public Trust Clearance.

Nice to Have: • Technical troubleshooting experience. • Requirements gathering/UAT experience. • Documentation experience. • Experience using an internal ticketing system.

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

#M-2 #LI-CK1 Ref: #851-Rockville-S1

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About System One

Sourced by ZipRecruiter

System One helps employers get work done more efficiently and economically without compromising quality. Over our 35+ year history, we've helped connect thousands of talented people with innovative companies. The excitement of a perfect fit motivates us every single day.

Industry

Business consulting services and recruiting and staffing services

Company size

5,001 - 10,000 Employees

Headquarters location

Pittsburgh, PA, US

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