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Customer Success Analyst Jobs in Washington (NOW HIRING)

Energy Exemplar

Customer Success Manager

Washington, DC · On-site +1

Our four core values, Customer Success, One Global Team, Integrity & Ownership, and Innovation ... Strong analytical, problem-solving, and relationship management skills, with excellent written and ...

Guardz

Customer Success Manager

Washington, DC · On-site

Customer Success at Guardz is being rebuilt around AI, data, and digital-first engagement, and this ... Comfort with health scoring, churn-risk analysis, and customer journey mapping.

EverDriven

Customer Success Manager

Washington, DC · Remote

The Customer Success Manager is essential for driving growth and supporting customers and school ... Excellent problem-solving and analytical abilities to understand client needs and provide effective ...

Authorium

Customer Success Manager

Washington, DC · On-site

$70 - $95/hr

ABOUT THE CUSTOMER SUCCESS MANAGER ROLE We are hiring a Customer Success Manager who is outcomes ... Data forward -- you can read a usage dashboard, build analyses, and use evidence to back up a ...

Authorium, Inc.

Customer Success Manager

Washington, DC · On-site

$70 - $95/hr

ABOUT THE CUSTOMER SUCCESS MANAGER ROLE We are hiring a Customer Success Manager who is outcomes ... Data forward -- you can read a usage dashboard, build analyses, and use evidence to back up a ...

Cribl

Customer Success Engineer, Federal

Washington, DC · On-site +1

$110K - $180K/yr

... analyze telemetry for both humans and agents, so they can build what's next. We're one of the ... C Why You'll Love This Role The Customer Success Engineer (CSE) acts as a trusted advisor for the ...

Elsevier

Director of Customer Success

Bethesda, MD · On-site +1

$103K - $173K/yr

Conduct data-driven analyses and present ROI findings to customer and executive stakeholders. * Develop case studies, customer success stories, and account documentation to support retention and ...

RELX

Director of Customer Success

Bethesda, MD · On-site +1

$103K - $173K/yr

Conduct data-driven analyses and present ROI findings to customer and executive stakeholders. * Develop case studies, customer success stories, and account documentation to support retention and ...

RELX Group plc

Director of Customer Success

Bethesda, MD · On-site

$103K - $173K/yr

Conduct data-driven analyses and present ROI findings to customer and executive stakeholders. * Develop case studies, customer success stories, and account documentation to support retention and ...

Meltwater

Customer Success Manager II

Washington, DC · On-site +1

$80K - $107K/yr

Begin your career as a Customer Success Manager at Meltwater, where each day is dedicated to ... pay equity analyses to help ensure our decisions remain fair, objective, and market-aligned.

Elsevier

Director of Customer Success

Bethesda, MD · On-site

$103K - $173K/yr

Conduct data-driven analyses and present ROI findings to customer and executive stakeholders. * Develop case studies, customer success stories, and account documentation to support retention and ...

Alloy.ai

Senior Customer Success Manager

Washington, DC

$126K - $178K/yr

As a Senior Customer Success Manager, you will operate with a high degree of autonomy and ownership ... You are naturally drawn to analytical work but also think strategically and foster relationships.

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Customer Success Analyst information

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How much do customer success analyst jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for customer success analyst in Washington is $45.89, according to ZipRecruiter salary data. Most workers in this role earn between $36.73 and $52.02 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer success analyst?

To thrive as a Customer Success Analyst, you need strong analytical skills, customer relationship management experience, and a background in business or related fields. Familiarity with CRM platforms like Salesforce, data analysis tools, and customer engagement software is typically expected. Outstanding communication, problem-solving, and empathy help you build trust and proactively address client needs. These skills are essential for retaining customers, maximizing satisfaction, and driving business growth.

How does a customer success analyst typically collaborate with other departments to drive customer satisfaction?

Customer Success Analysts regularly work cross-functionally with teams such as Sales, Product, and Support to ensure a seamless customer experience. They analyze customer data to identify trends and communicate actionable insights to product teams for improvements, while also sharing feedback with sales to refine onboarding processes. Effective collaboration enhances issue resolution and helps tailor solutions, ultimately driving higher customer satisfaction and retention. This interdepartmental teamwork is a core part of the role and offers valuable exposure to different aspects of the business.

What is the difference between Customer Success Analyst vs Customer Support Specialist?

AspectCustomer Success AnalystCustomer Support Specialist
Primary FocusProactively manages customer relationships to ensure satisfaction and retentionResponds to customer inquiries and resolves issues as they arise
Required SkillsData analysis, communication, relationship managementTroubleshooting, communication, product knowledge
Work EnvironmentCustomer success teams, account managementHelp desks, support centers
Common Industry UsageSaaS, tech, subscription servicesTech, retail, service industries

While both roles involve customer interaction, a Customer Success Analyst focuses on proactive relationship management and retention strategies, whereas a Customer Support Specialist handles reactive issue resolution. Understanding these differences helps in choosing the right career path or job search focus.

What are popular job titles related to Customer Success Analyst jobs in Washington?

For Customer Success Analyst jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Customer Success Analyst jobs in Washington look for?

The top searched job categories for Customer Success Analyst jobs in Washington are:

What cities in Washington are hiring for Customer Success Analyst jobs?

Cities in Washington with the most Customer Success Analyst job openings:

Customer Success Analyst jobs near you
Infographic showing various Customer Success Analyst job openings in Washington as of August 2026, with employment types broken down into 78% Full Time, 14% Part Time, 2% Temporary, and 6% Contract. Highlights an 82% Physical, 1% Hybrid, and 17% Remote job distribution, with an average salary of $95,445 per year, or $45.9 per hour.

Customer Success Manager

Energy Exemplar

Washington, DC • On-site, Remote

Full-time

Re-posted 9 days ago

Job description

About Energy Exemplar

In an era where the world is rapidly advancing towards a cleaner future through decarbonization, Energy Exemplar's mission lies in 'Empowering Transformative Energy Decisions'. Founded in 1999 in Adelaide, Australia, our award-winning software portfolio encompassing the modeling and simulation platform PLEXOS®, Aurora, and Adapt2, is trusted by innovative organizations across the globe. Through our technology and people, we strive to enable stakeholders from across the entire energy value chain to revolutionize the energy ecosystem and to collaboratively plan and execute for a sustainable energy future with unprecedented clarity, speed, and innovation. 

Our impact is global and is being recognized across the industry. Some of our recent accolades include:

  • SaaS Company of the Year (2025) – Global Business Tech Awards.
  • Environmental Impact Award (2025) – E+E Leaders Awards.
  • IPPAI (Independent Power Producers Association of India) Power Awards (2025) - Winners
  • Finalist: Platts Global Energy Awards (2024) – Grid Edge category
  • Finalist: Reuters Global Energy Transition Awards (2024) – Technologies of Change
  • Top 50 Marketing Team (2024) – Voted by the public at the ICON Awards.

How We Work

Energy Exemplar is growing fast around 30% year on year and, that growth is driven by how we work. We trust our team to deliver great results from wherever they work best, whether that's at home, in the office, or on the move.

We're a global team that values ownership, integrity, and innovation. You'll be supported to balance work and life in a way that works for you, and empowered to take initiative, solve problems, and make an impact, regardless of your background, location, or role.

Our four core values, Customer Success, One Global Team, Integrity & Ownership, and Innovation Excellence aren't just words. They show up in how we collaborate, how we solve, and how we grow together.

About the Position

This role is critical to help engage, retain, enable, and grow Energy Exemplar's customers. The Customer Success Manager will act as the primary advocate for customers, guiding them along their simulation software journey and engaging resources across Energy Exemplar to accelerate adoption and expansion.

The Customer Success Manager will be responsible for the complete post-sales lifecycle of a portfolio of Energy Exemplar customers, helping customers derive maximum value from their investments in EE technologies, leading to project success, retention, and growth.

As Energy Exemplar continues to leverage AI to enhance customer experiences and internal operations, this role will champion the adoption of Energy Decision Intelligence.

Key Responsibilities

  • Identify renewal risk and direct efforts both internally and externally to mitigate customer risk
  • Build strategic customer relationships alongside the Account Executive to elevate the Energy Exemplar experience across the customer's organization
  • Drive adoption of AI and best practices to enhance customer engagement, improve operational efficiency, and support data driven decision making
  • Regularly communicate with customers regarding webinars, user group meetings, NPS, product updates, issue escalations, and other key initiatives
  • Coordinate Executive Business Reviews with internal leadership, Solutions, and Sales teams
  • Ensure smooth renewals through proactive customer engagement and a deep understanding of customer goals and objectives; provide advance notice of major platform changes, including pricing updates
  • Maintain accurate customer profiles within Salesforce, including customer health, sentiment, license footprint, financial footprint, use cases, and organizational structure
  • Maintain customer engagement throughout each lifecycle stage within HubSpot
  • Manage renewal opportunities within Salesforce throughout the renewal lifecycle
  • Ensure the Salesforce Customer Success dashboard remains accurate and up to date for the assigned portfolio.

Candidate Requirements & Qualifications

  • BS/BA in Business Management, Strategy, Economics, Communications, Electrical Engineering, or equivalent
  • 3+ years' experience in management consulting, technical account management, Customer Success, or enterprise software sales
  • Consistent record of achieving targets and goals, preferably in a SaaS or enterprise sales environment
  • Proven capability in organizing and leading executive-level customer discussions
  • Significant customer facing experience leading enterprise customers through business or technology transformation initiatives, with large account/project management experience
  • Experience adopting or championing AI powered tools and workflows to improve customer outcomes, operational efficiency, or team productivity
  • Strong analytical, problem-solving, and relationship management skills, with excellent written and verbal communication abilities.

Energy Exemplar is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. We welcome applications from people of all backgrounds, experiences, identities, and abilities. Please let us know if you require accommodations at any stage of the recruitment process—we're here to support you in showcasing your full potential.

Energy Exemplar respects your privacy and is committed to protecting the personal data you share during the recruitment process. This Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with us.