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Customer Success Analyst Jobs in Raleigh, NC (NOW HIRING)

Syneoshealth

Sr Tech Customer Success Analyst

Morrisville, NC · On-site

$82K - $109K/yr

Sr Tech Customer Success Analyst Syneos Health is a leading fully-integrated life sciences services organization built to accelerate customer success. We partner with innovators at every point across ...

Eaton Plc

Customer Success Manager

Raleigh, NC · On-site

Operations, Analytics, and Process Excellence * Track customer success metrics, including adoption, renewal rate, churn risk, customer health, engagement, satisfaction, and value realization. * Use ...

Maxiq

Customer Success Manager

Raleigh, NC · On-site

Customer Success Manager MaxIQ empowers Go-To-Market teams to ascend to new heights in their sales ... Analyze customer usage data to proactively address risks and enhance adoption. * Act as the voice ...

Railinc

Customer Success Specialist

Cary, NC · On-site

Customer Success Specialist Location: Cary NC (Onsite presence is required) Railinc creates cutting ... As a Business Analyst you will assist in managing industry projects, assisting development teams ...

Clever Devices

Customer Success Manager

Apex, NC · On-site

The Customer Success Manager will apply knowledge, experience, interpersonal skills and ... Additionally, should have a good understanding of analytics, reporting, service improvement, and ...

Railinc

Customer Success Specialist

Cary, NC · On-site

Customer Success Specialists are expected to provide timely responses to customer emails, telephone ... As a Business Analyst you will assist in managing industry projects, assisting development teams ...

Global Relay

Customer Success Manager

Raleigh, NC · On-site

As a Customer Success Manager (CSM) at Global Relay, you will be the primary point of contact and a ... Identify and execute on expansion opportunities through data analysis, usage trends, and business ...

Melio

Customer Success Manager

Raleigh, NC · Remote

Takes an analytical, strategic approach to our customers' success, constantly iterating to improve the whole customer experience. * Excited to bring new processes and procedures to continue to ...

3E

Customer Success Engineer

Durham, NC · On-site

As a Customer Success Engineer, you'll play a pivotal role in managing the end-to-end customer ... This role is a blend of project management, relationship-building, analytical rigor, and hands-on ...

Ecorobotix

Customer Success Manager

Raleigh, NC · On-site

Conduct field activities: drone visits, soil analysis support, sensor installation, and integration ... Customer Success, Account Management, or a client-facing technical role -- ideally within a SaaS or ...

ACA Group

Customer Success Specialist

Durham, NC · On-site

Customer Success Specialist The Opportunity: ACA is currently looking for a Customer Success ... Analyze client issues and develop approaches to remediate them. * Act as the main RegTech POC ...

3E

Customer Success Engineer

Durham, NC · On-site

As a Customer Success Engineer, you'll play a pivotal role in managing the end-to-end customer ... This role is a blend of project management, relationship-building, analytical rigor, and hands-on ...

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Customer Success Analyst information

See Raleigh, NC salary details

$18

$39

$65

How much do customer success analyst jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for customer success analyst in Raleigh, NC is $39.38, according to ZipRecruiter salary data. Most workers in this role earn between $31.54 and $44.62 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer success analyst?

To thrive as a Customer Success Analyst, you need strong analytical skills, customer relationship management experience, and a background in business or related fields. Familiarity with CRM platforms like Salesforce, data analysis tools, and customer engagement software is typically expected. Outstanding communication, problem-solving, and empathy help you build trust and proactively address client needs. These skills are essential for retaining customers, maximizing satisfaction, and driving business growth.

How does a customer success analyst typically collaborate with other departments to drive customer satisfaction?

Customer Success Analysts regularly work cross-functionally with teams such as Sales, Product, and Support to ensure a seamless customer experience. They analyze customer data to identify trends and communicate actionable insights to product teams for improvements, while also sharing feedback with sales to refine onboarding processes. Effective collaboration enhances issue resolution and helps tailor solutions, ultimately driving higher customer satisfaction and retention. This interdepartmental teamwork is a core part of the role and offers valuable exposure to different aspects of the business.

What is the difference between Customer Success Analyst vs Customer Support Specialist?

AspectCustomer Success AnalystCustomer Support Specialist
Primary FocusProactively manages customer relationships to ensure satisfaction and retentionResponds to customer inquiries and resolves issues as they arise
Required SkillsData analysis, communication, relationship managementTroubleshooting, communication, product knowledge
Work EnvironmentCustomer success teams, account managementHelp desks, support centers
Common Industry UsageSaaS, tech, subscription servicesTech, retail, service industries

While both roles involve customer interaction, a Customer Success Analyst focuses on proactive relationship management and retention strategies, whereas a Customer Support Specialist handles reactive issue resolution. Understanding these differences helps in choosing the right career path or job search focus.

What are popular job titles related to Customer Success Analyst jobs in Raleigh, NC?

For Customer Success Analyst jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Customer Success Analyst jobs in Raleigh, NC look for?

The top searched job categories for Customer Success Analyst jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Customer Success Analyst jobs?

Cities near Raleigh, NC with the most Customer Success Analyst job openings:

Customer Success Analyst jobs near you
Infographic showing various Customer Success Analyst job openings in Raleigh, NC as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $81,913 per year, or $39.4 per hour.

Customer Success Analyst (Inside Sales) - PMD

Cary, NC • On-site

Parker Hannifin Corporation
Manufacturing • 10K+ employees

8.2

Company rating: 8.2 out of 10

Based on 362 frontline employees who took The Breakroom Quiz

85th of 545 rated manufacturers

People enjoy working here

Good employer

Recommended by students

Learn more about Parker Hannifin Corporationexternal

Other

Posted 9 days ago

Job description

Position Summary
Our Performance Materials Division is seeking a Customer Success Analyst (Inside Sales) to help support a Key Account. The Customer Success Analyst will serve as a key support function for the customer as well as its tiers globally. The incumbent is a team player who helps to support the daily needs of the Key Account Management (KAM) team. The Customer Success Analyst is responsible for ensuring an exceptional level of service to the customer. Along with the KAM team, the Customer Success Analyst is the face of Parker Lord to the customer from a commercial perspective. The position helps to keep track of a myriad of action items, helps to ensure they are completed in a timely manner, and helps to communicate updates to internal and external stakeholders. The incumbent is responsible for building and maintaining cross-functional relationships at various levels internally and externally worldwide to help Parker Lord meet the customer's expectations and to help Parker Lord achieve its requirements and goals as they relate to the customer. This position will manage forecast data and ensures its accuracy for the key customer in the US and sometimes for other locations and/or tiers.
Responsibilities
  • Establish and maintain strong internal relationships with global Account Management, Application Engineering, Customer Service, Shipping/Logistics, Production, Quality, Sales & Operation Planning, Pricing, Finance, Global Trade Compliance, Regulatory, and Product/Program Management.
  • Establish and maintain strong external relationships with Purchasing, Planning, Supplier Quality Engineering, and other functions as needed.
  • Lead all internal and external forecasting activities for the customer's US account. Meet with the customer's Planners regularly, maintain forecast document, provide regular updates internally, and communicate significant changes expeditiously. Help to support forecasting activities for other locations and/or tiers as needed.
  • Work with Planners to learn as much as possible about material usage per part, build plans, and reasons behind forecast changes.
  • Maintain list of the customer and tier Sold To codes and keep sales/backlog and Logility reports up-to-date.
  • Investigate and resolve invoice issues for the customer within the US.
  • Analyze customer scorecard to identify gaps and work with customer service and the appropriate internal team to identify a corrective action and improve the score going forward.
  • Handle various customer portal requirements, including but not limited to FTA compliance, updating capacity, and helping with packaging submissions and PPAP documentation as needed.
  • Handle requests and lead special projects as asked for by KAM team. Develop solutions to complex problems and manage to successful resolution.
  • Identify, implement, and lead process improvements.
  • Maintain working knowledge of internal and external processes for sample orders, logistics, and export for shipping internationally.
  • May be tasked with order entry and other customer service responsibilities for the customer's US locations.
  • Exercise immediate judgment using established procedures when interacting with the customer. The freedom to act with little supervision allows the incumbent maximum opportunity to guide and direct the customer into desired actions. When unsure though, go to KAM team with recommendation and rationale.
  • Embody the Parker Lord brand internally and externally in all communications.
  • Help to provide vacation backup support for KAM team.
Qualifications
Required Qualifications:
  • Bachelor's Degree in business management, communication or similar discipline.
  • 3 years of experience in a customer facing support role or other relevant experience.
  • Competency to think critically and to ask critical questions.
  • Ability to conduct business globally across different cultures.
  • Excellent interpersonal and communication skills, including telephone and email skills.
  • Excellent organizational, time management, and prioritization skills.
  • Demonstrate comfort with uncertainty or ambiguity and exhibit a bias for action.
  • Ability to analyze complex data, often Excel, and report findings/trends and provide recommendations.
  • Ability to work in a team environment, cultivate strong customer relationships, and work independently.
  • Ability to build and foster strong internal and external relationships.
  • Ability to stay calm, positive, helpful and optimistic in a fast-paced, sometimes stressful environment.
  • Computer proficiency, Microsoft products, and the ability to quickly learn new applications.
Preferred Qualifications:
  • Prior sales experience.
  • Knowledge of Parker Lord's product lines.
  • Ability to analyze customer demand and interpret MRP data.
  • Knowledgeable of Parker Lord processes and procedures.
  • Global business experience. SAP and Business Intelligence experience.

Parker Hannifin
Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century, we've enabled engineering breakthroughs that make energy cleaner, transportation safer, medical treatments more effective, and manufacturing more efficient.
With empowered team members in more than 40 countries, Parker serves customers across aerospace & defense, energy, HVAC & refrigeration, in-plant & industrial equipment, off-highway and transportation.
Our scale is global, but our purpose is personal. We enable breakthroughs that improve lives, strengthen communities and create a brighter future.
Our Purpose - Enabling Engineering Breakthroughs that Lead to a Better Tomorrow - comes to life through our people-first culture where teamwork drives performance, inclusion fuels innovation and growth is encouraged. This environment fosters collaboration and empowers team members from engineering and manufacturing to finance, supply chain, human resources, information technology and beyond.
By combining deep expertise with an entrepreneurial spirit, we help customers succeed in markets that demand performance, reliability, and sustainability.
As we look to the future, Parker is advancing initiatives in energy efficiency and sustainability while developing the next generation of talent and leaders to engineer a better tomorrow.
Equal Employment Opportunity
Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.
("Minority / Female / Disability / Veteran / VEVRAA Federal Contractor")
If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants | U.S. Equal Employment Opportunity Commission
Drug Tests
Drug-Free Workplace
In accordance with Parker's policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.

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