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Customer Experience Analyst Jobs in Utah (NOW HIRING)

ION Solar

Customer Experience Crew Member

Orem, UT · On-site

$15 - $16/hr

Analyst- The Analyst is responsible for creating processes, reviewing customer feedback, repairing relationships, improving customer experience, and obtaining referrals/leads for future customers ...

ION Solar

Customer Experience Crew Member

Orem, UT · On-site

$14 - $19/hr

Analyst- The Analyst is responsible for creating processes, reviewing customer feedback, repairing relationships, improving customer experience, and obtaining referrals/leads for future customers ...

ION Solar

Customer Experience Crew Member

Orem, UT · On-site

$14 - $19/hr

Analyst- The Analyst is responsible for creating processes, reviewing customer feedback, repairing relationships, improving customer experience, and obtaining referrals/leads for future customers ...

ION Solar

Customer Experience Crew Member

Orem, UT · On-site

$14 - $19/hr

Analyst- The Analyst is responsible for creating processes, reviewing customer feedback, repairing relationships, improving customer experience, and obtaining referrals/leads for future customers ...

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All JobsCustomer Experience Analyst JobsCustomer Experience Analyst Jobs in Utah

Customer Experience Analyst information

See Utah salary details

$17

$36

$61

How much do customer experience analyst jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for customer experience analyst in Utah is $36.88, according to ZipRecruiter salary data. Most workers in this role earn between $29.52 and $41.78 per hour, depending on experience, location, and employer.

What is a customer experience analyst?

A Customer Experience Analyst is a professional who collects, analyzes, and interprets data related to customer interactions and feedback. Their main goal is to identify trends, pain points, and opportunities for improving the overall customer experience with a company's products or services. They work closely with other departments, such as marketing and customer support, to recommend actionable strategies that enhance customer satisfaction and loyalty. Customer Experience Analysts often use tools like surveys, analytics platforms, and customer journey mapping to achieve their objectives.

What does a customer experience analyst do?

A customer experience analyst gathers and interprets data on customer satisfaction for a business. As a customer experience analyst, your job duties include conducting surveys to collect client feedback, analyzing data, and creating reports for the company management team. You may work independently or as part of a project team. Contact with customers is a regular part of your job, so you must follow your company’s customer service guidelines. The qualifications for a career as a customer experience analyst are a bachelor’s degree in statistics or business and strong mathematical skills. Some companies prefer candidates with customer service experience.

What are the key skills and qualifications needed to thrive as a customer experience analyst?

To thrive as a Customer Experience Analyst, you need strong analytical skills, proficiency in data interpretation, and typically a degree in business, marketing, or a related field. Familiarity with customer relationship management (CRM) systems, data visualization tools like Tableau or Power BI, and analytics software such as Google Analytics is often required. Excellent communication, problem-solving abilities, and a customer-centric mindset are crucial soft skills. These competencies enable analysts to accurately interpret customer data, identify actionable insights, and drive improvements that enhance customer satisfaction and retention.

How does a customer experience analyst typically contribute to cross-departmental collaboration within an organization?

Customer Experience Analysts play a key role in bridging gaps between departments such as marketing, product development, and customer support. By collecting and analyzing customer feedback, they identify trends and pain points, then share actionable insights with relevant teams to drive improvements. Regular collaboration ensures that customer-centric strategies are aligned across the organization, leading to more cohesive and effective solutions. This collaborative environment also provides Customer Experience Analysts with exposure to various business functions and opportunities for career growth.

What is the difference between Customer Experience Analyst vs Customer Service Representative?

AspectCustomer Experience AnalystCustomer Service Representative
Primary FocusAnalyzing customer feedback and improving overall experienceAssisting customers with inquiries and resolving issues
Skills & CertificationsData analysis, customer insights, communication skillsCommunication, problem-solving, product knowledge
Work EnvironmentOffice-based, cross-department collaborationCall centers, retail, online support
Industry UsageMarketing, UX, customer experience teamsCustomer support, retail, hospitality

While both roles focus on customer interactions, the Customer Experience Analyst primarily analyzes data to improve customer satisfaction strategies, whereas the Customer Service Representative handles direct customer interactions and issue resolution.

More about Customer Experience Analyst jobs

What are the most commonly searched types of Customer Experience Analyst jobs in Utah?

The most popular types of Customer Experience Analyst jobs in Utah are:

What are popular job titles related to Customer Experience Analyst jobs in Utah?

For Customer Experience Analyst jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Customer Experience Analyst jobs in Utah look for?

The top searched job categories for Customer Experience Analyst jobs in Utah are:

What are popular job titles related to Customer Experience Analyst jobs in UT?

For Customer Experience Analyst jobs in UT, the most frequently searched job titles are:

Customer Experience Analyst jobs near you
Infographic showing various Customer Experience Analyst job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $76,717 per year, or $36.9 per hour.

Customer Experience Data Analyst

Smartaira

Providence, UT • On-site

Full-time

Posted 3 days ago

New

Job description

Description:

 Smartaira is seeking a motivated Customer Experience Data Analyst to deliver insights that drive smarter decisions, stronger customer satisfaction, and improved operational efficiency. This role combines advanced analytics with business acumen, ensuring leaders have the information they need to act with confidence.

The analyst will conduct evaluations of customer experience processes, financial performance, and agent productivity. They will design automated dashboards and reporting tools to track KPIs and support long-term performance monitoring. In addition, the role will contribute to project success by coordinating timelines, tracking deliverables, and keeping communication clear across teams.

This is a high-visibility role with the opportunity to directly influence both customer outcomes and business results.

Key Responsibilities

Customer & Process Analytics

  • Analyze business processes to identify opportunities to improve efficiency and customer experience.
  • Assess agent productivity metrics, including manpower planning and first-call resolution rates.

Financial Analysis

  • Conduct financial modeling, including property-level performance reviews and detailed cost analysis.

Reporting & Insights

  • Build automated dashboards and custom reports to track KPIs and operational performance.
  • Translate complex data into clear, actionable insights for leadership and stakeholders.

Project Support

  • Partner with cross-functional teams and external resources to ensure timely execution of initiatives.
  • Coordinate timelines, monitor deliverables, and maintain stakeholder communication.
  • Present recommendations in a format that informs decisions at the executive level.

Why Join Smartaira?

At Smartaira, we believe data is a key driver of customer and business success. This role offers the chance to apply analytics to real-world customer experience challenges, influence decision-making at the leadership level, and grow into broader CX or analytics leadership roles.

Requirements:

   Required 

  • Bachelor’s degree in Business, Analytics, Finance, Industrial Engineering, or a related field.
  • Strong analytical and problem-solving skills with the ability to connect data to business outcomes.
  • Proficiency in Excel, SQL, or other data analysis tools.
  • Experience with data visualization and reporting.
  • Excellent communication skills, able to present insights to technical and non-technical audiences.
  • Ability to manage multiple priorities and collaborate effectively across teams.

Preferred

  • Experience in customer experience analytics, contact center operations, or process improvement.
  • Familiarity with BI platforms such as Power BI, Tableau, or Looker.
  • Exposure to platforms such as Freshdesk, Crexendo, or HEX.
  • Knowledge of project management methods and collaboration tools.