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Customer Experience Analyst Jobs (NOW HIRING)

PTP

Customer Experience Analyst - REMOTE

Austin, TX · Remote

Customer Experience Analyst - REMOTE PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are seeking a Customer Experience Analyst with ...

PTP

Customer Experience Analyst - REMOTE

Austin, TX · On-site +1

Customer Experience Analyst - REMOTE PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are seeking a Customer Experience Analyst with ...

HNI

Customer Experience Analyst 1

Muscatine, IA · On-site

The Customer Experience Analyst 1 is responsible for sourcing, analyzing, and presenting data to support decision-making. This role will improve order and material flow, assist in developing ...

Refacture

Customer Experience Analyst I

Customer Experience Analyst The Customer Experience Analyst is exposed to various aspects of U.S. Steel's overall business and will manage a specific group of customer accounts to achieve major ...

acv

Customer Experience Analyst I

Buffalo, NY

The Analyst I, Customer Experience role is a critical position in the Customer Experience (CX) department and reports directly to the Sr Manager, Operations & CX. As a Customer Experience Analyst I ...

acv

Customer Experience Analyst I

Buffalo, NY · On-site

The Analyst I, Customer Experience role is a critical position in the Customer Experience (CX) department and reports directly to the Sr Manager, Operations & CX. As a Customer Experience Analyst I ...

ACV Auctions

Customer Experience Analyst I

Buffalo, NY · On-site

Analyst I, Customer Experience If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive ...

PTC

Senior Customer Experience Analyst

Boston, MA · On-site

$90K - $121K/yr

Customer Experience is a core priority at PTC. Understanding, analyzing, and acting on the Voice of the Customer (VoC) is essential to driving growth, retention, and long-term success. Our VoC ...

ACV, INC.

Customer Experience Analyst I

Buffalo, NY · On-site

The Analyst I, Customer Experience role is a critical position in the Customer Experience (CX) department and reports directly to the Sr Manager, Operations & CX. As a Customer Experience Analyst I ...

PTC

Senior Customer Experience Analyst

Boston, MA · On-site

$90K - $121K/yr

Customer Experience is a core priority at PTC. Understanding, analyzing, and acting on the Voice of the Customer (VoC) is essential to driving growth, retention, and long-term success. Our VoC ...

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How much do customer experience analyst jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for customer experience analyst in the United States is $40.51, according to ZipRecruiter salary data. Most workers in this role earn between $32.45 and $45.91 per hour, depending on experience, location, and employer.

What is a customer experience analyst?

A Customer Experience Analyst is a professional who collects, analyzes, and interprets data related to customer interactions and feedback. Their main goal is to identify trends, pain points, and opportunities for improving the overall customer experience with a company's products or services. They work closely with other departments, such as marketing and customer support, to recommend actionable strategies that enhance customer satisfaction and loyalty. Customer Experience Analysts often use tools like surveys, analytics platforms, and customer journey mapping to achieve their objectives.

What does a customer experience analyst do?

A customer experience analyst gathers and interprets data on customer satisfaction for a business. As a customer experience analyst, your job duties include conducting surveys to collect client feedback, analyzing data, and creating reports for the company management team. You may work independently or as part of a project team. Contact with customers is a regular part of your job, so you must follow your company’s customer service guidelines. The qualifications for a career as a customer experience analyst are a bachelor’s degree in statistics or business and strong mathematical skills. Some companies prefer candidates with customer service experience.

What are the key skills and qualifications needed to thrive as a customer experience analyst?

To thrive as a Customer Experience Analyst, you need strong analytical skills, proficiency in data interpretation, and typically a degree in business, marketing, or a related field. Familiarity with customer relationship management (CRM) systems, data visualization tools like Tableau or Power BI, and analytics software such as Google Analytics is often required. Excellent communication, problem-solving abilities, and a customer-centric mindset are crucial soft skills. These competencies enable analysts to accurately interpret customer data, identify actionable insights, and drive improvements that enhance customer satisfaction and retention.

How does a customer experience analyst typically contribute to cross-departmental collaboration within an organization?

Customer Experience Analysts play a key role in bridging gaps between departments such as marketing, product development, and customer support. By collecting and analyzing customer feedback, they identify trends and pain points, then share actionable insights with relevant teams to drive improvements. Regular collaboration ensures that customer-centric strategies are aligned across the organization, leading to more cohesive and effective solutions. This collaborative environment also provides Customer Experience Analysts with exposure to various business functions and opportunities for career growth.

What is the difference between Customer Experience Analyst vs Customer Service Representative?

AspectCustomer Experience AnalystCustomer Service Representative
Primary FocusAnalyzing customer feedback and improving overall experienceAssisting customers with inquiries and resolving issues
Skills & CertificationsData analysis, customer insights, communication skillsCommunication, problem-solving, product knowledge
Work EnvironmentOffice-based, cross-department collaborationCall centers, retail, online support
Industry UsageMarketing, UX, customer experience teamsCustomer support, retail, hospitality

While both roles focus on customer interactions, the Customer Experience Analyst primarily analyzes data to improve customer satisfaction strategies, whereas the Customer Service Representative handles direct customer interactions and issue resolution.

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For Customer Experience Analyst jobs, the most frequently searched job titles are:

Customer Experience Analyst jobs near you
Infographic showing various Customer Experience Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $84,271 per year, or $40.5 per hour.

Customer Experience Analyst - REMOTE

PTP

Austin, TX • Remote

Full-time

Re-posted 9 days ago

Job description

About Us:
  • Customer Experience Analyst – REMOTE

PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are seeking a Customer Experience Analyst with fluent French or German language skills to optimize our clients’ traditional and generative IVR operations through in-depth data analysis. Using analytic discovery and evaluation, our Customer Experience Analysts champion the customer experience and provide clients with recommendations to reduce customer effort, offer effective self-solve options, streamline processes and reduce agent handling time. We are looking for a bright, enthusiastic, and motivated professional ready to collaborate with our team.

Key Responsibilities

Call Testing and Assurance: Evaluate the readiness of traditional IVR and generative AI agent systems by initiating simulated test calls and providing actionable feedback.

Call Annotation: Perform detailed annotations to understand customer intents, evaluate AI comprehension, optimize self-service flows, and assess agent handling.

Analysis and Data Optimization: Analyze large datasets and conversational call flows to uncover trends, identify pain points and drive overall customer experience enhancements.

Reporting and Presentations: Translate data into clear, actionable insights and deliver compelling, data-driven presentations to stakeholders and executive teams.

Platform Management: Configure and maintain a 3rd party analytics tool to extract insights, monitor daily KPI dashboards, and proactively alert clients to unexpected metric fluctuations.

Cross-Functional Collaboration: Partner with Project Managers, Team Leads, and Professional Services to strategize and solve complex customer journey issues.

Requirements

  • Written and spoken fluency in French or German
  • Strong analytical and problem-solving abilities
  • Expertise in summarizing, analyzing and pulling trends from complex datasets in Microsoft Excel, Google Sheets, Numbers or similar software
  • Familiarity with basic Excel formulas and the use of pivot tables
  • Excellent verbal and written communication skills
  • Proficiency with building presentations in PowerPoint or Keynote
  • Experience with delivering strong, focused presentations via phone, video or in person
  • Strong attention to detail
  • Ability to thrive and collaborate effectively in a fast-paced, remote team environment

Desired Experience

  • Working in or collaborating with a contact center environment
  • Understanding of user interface or conversational design concepts
  • Familiarity with conversational AI, particularly in evaluating or optimizing chatbots and virtual assistants
PTP logo

About PTP

Sourced by ZipRecruiter

Industry

It services

Company size

51 - 200 Employees

Headquarters location

San Francisco, CA, US

Year founded

2004

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