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Remote Customer Success Jobs in Rochester, NY (NOW HIRING)

Next Stop Travels

Travel Customer Representative

Rochester, NY · On-site +1

$15.75 - $21.50/hr

As a remote company, we value flexibility, creativity, and a passion for travel. Position Overview: We are seeking a highly motivated Travel Customer Representative to join our team. In this role ...

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Scrum Master - Remote (Req. #751)

Rochester, NY · Remote

$90K - $140K/yr

... product development success. We specialize in agile software development, cloud professional ... Present status updates regularly to managers, directors, and key customer stakeholders. Work with ...

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$138.1K

How much do remote customer success jobs pay per year?

As of Jun 10, 2026, the average yearly pay for remote customer success in Rochester, NY is $81,957.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,700.00 and $97,700.00 per year, depending on experience, location, and employer.

What is a Remote Customer Success job?

A Remote Customer Success job involves helping customers achieve their goals while using a company's product or service, all while working remotely. Professionals in this role focus on customer satisfaction, retention, and engagement by providing support, guidance, and strategic recommendations. They often communicate via email, chat, or video calls to address customer needs, troubleshoot issues, and ensure a positive experience. Strong communication skills, problem-solving abilities, and a customer-first mindset are essential for success in this role.

What are some typical challenges faced by Remote Customer Success professionals, and how can they be managed?

Remote Customer Success professionals often encounter challenges such as building customer trust without face-to-face interaction, managing communication across different time zones, and staying aligned with internal teams. These challenges can be managed by leveraging clear, proactive communication, setting regular check-ins with clients, and utilizing collaboration platforms to stay in sync with colleagues. Developing strong organizational skills and maintaining detailed records in CRM systems can also help track customer issues and ensure follow-through. Many companies provide structured onboarding, ongoing training, and regular team meetings to support remote staff in overcoming these hurdles.

What are the key skills and qualifications needed to thrive in the Remote Customer Success position, and why are they important?

To succeed as a Remote Customer Success professional, you need strong communication and problem-solving skills, a customer-oriented mindset, and relevant experience or education, often in business or communications. Familiarity with customer relationship management (CRM) platforms like Salesforce or Zendesk, and proficiency in digital communication tools such as email, chat, and video conferencing software is typically required. Outstanding empathy, adaptability, and the ability to build rapport remotely set top performers apart. These skills ensure you can efficiently address customer needs, build lasting relationships, and contribute positively to customer retention and satisfaction from a remote environment.

What are the most commonly searched types of Customer Success jobs in Rochester, NY? The most popular types of Customer Success jobs in Rochester, NY are:
What are popular job titles related to Remote Customer Success jobs in Rochester, NY? For Remote Customer Success jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Remote Customer Success jobs in Rochester, NY look for? The top searched job categories for Remote Customer Success jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Remote Customer Success jobs? Cities near Rochester, NY with the most Remote Customer Success job openings:
Remote Customer Success jobs near you
Infographic showing various Remote Customer Success job openings in Rochester, NY as of June 2026, with employment types broken down into 96% Full Time, and 4% Part Time. Highlights an 100% Remote job distribution, with an average salary of $81,957 per year, or $39.4 per hour.
Customer Success Sales Manager

Customer Success Sales Manager

CADimensions, Inc.

Rochester, NY • On-site, Remote

$50K - $60K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Job description

CUSTOMER SUCCESS SALES EXECUTIVE

At CADimensions, we believe great sales is about more than closing deals — it's about building trusted partnerships and helping customers solve real challenges. Our Account Managers are at the forefront of that mission, connecting innovative technology with the people who need it most.

We're looking for a driven, relationship-focused Customer Success Sales Executive to grow and manage a portfolio of customers, uncover new opportunities, and deliver solutions that create real impact. This role is perfect for someone who is curious, resilient, and motivated by both winning new business and helping customers succeed long-term.

WHAT YOU WILL BE DOING:

  • Build and manage strong relationships within a defined set of accounts, serving as a trusted advisor to customers.
  • Prospect and generate new opportunities within existing accounts and targeted prospects.
  • Own the full sales cycle, including identifying opportunities, progressing deals, forecasting, and closing business.
  • Partner closely with customers to understand their needs and align solutions that drive value.
  • Maintain accurate and up-to-date activity, pipeline, and forecasting within HubSpot CRM.
  • Collaborate with internal teams (technical, marketing, and leadership) to deliver a seamless customer experience.
  • Continuously develop product knowledge, including certifications in Dassault Systèmes or other vendor solutions.
  • Stay proactive and persistent in follow-up to ensure opportunities move forward and customers stay engaged.
  • Contribute to team success by sharing insights, best practices, and supporting overall sales initiatives.

WHAT YOU NEED TO BE SUCCESSFUL:

  • Bachelor's degree in Business, Engineering, or related field (or equivalent experience)
  • 2–3 years of sales experience, including prospecting and closing business
  • Strong ability to build relationships and earn trust with customers
  • Self-motivated with strong problem-solving and critical thinking skills
  • Excellent communication, organization, and follow-through
  • Ability to collaborate effectively across teams to drive results

PREFERRED QUALIFICATIONS:  

  • Experience selling CAD, engineering, or manufacturing solutions
  • Familiarity with SOLIDWORKS or similar platforms
  • Experience using HubSpot CRM
  • Proven track record of generating pipeline and closing new business
  • Experience with solution-based or consultative sales approaches

PERKS OF WORKING AT CADIMENSIONS

  • Competitive Compensation: $50,000 – $60,000 base salary plus commission
  • Health Benefits: Medical, dental, and vision coverage, including a medical plan option where CADimensions pays 100%.
  • 401(k) with Immediate Matching: Company match available with no waiting period, helping you start building for the future right away.
  • Generous Time Off: Paid time off to recharge that increase every year, plus dedicated paid volunteer time so you can give back to causes that matter to you.
  • Flexibility: Remote work environment with the ability to work where you're most productive.
  • Growth Opportunities: The chance to develop your technical and business systems expertise while working closely with teams across the organization.
  • Great Culture: A collaborative team environment recognized as a Great Place to Work, where people genuinely support each other and enjoy what they do.

ABOUT US 
CADimensions, Inc. is the premier provider of innovative tools and solutions for the Engineering and Manufacturing community. We partner with industry leaders to offer state-of-the-art CAD software, 3D printing technologies, and comprehensive consulting services. Our mission is to empower our clients to bring their visions to life by enhancing efficiency and fostering creativity. Whether it's through advanced design services, cutting-edge additive manufacturing, or expert training and support, CADimensions is dedicated to driving success and innovation for our customers. Join us and be a part of a dynamic team that is shaping the future of engineering and manufacturing. 

Visit us at CADimensions to learn more about our products and services.

EQUAL OPPORTUNITY EMPLOYER
CADimensions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other legally protected characteristic.