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Saas Customer Success Manager Jobs in Rochester, NY

Webbing

Customer Success Manager

York, NY · On-site +1

Description The Customer Success Manager (CSM) manages a portfolio of strategic customers across ... Experience in IoT Connectivity, Telecommunications, Enterprise Mobility, SaaS, or Automotive ...

Rexel

Customer Success Manager

Rochester, NY · On-site

$70K - $80K/yr

Customer Success Manager We are looking for a Customer Success Manager to join our Rexel, USA team in Rochester, NY! Summary: The Customer Success Manager is responsible for growing and retaining ...

REXEL

Customer Success Manager

Rochester, NY · On-site

The Customer Success Manager will use data generated from normal business operations, customer support/service engagements, and other data sets to create a picture of customer needs and what ...

REXEL

Customer Success Manager

Rochester, NY · On-site

The Customer Success Manager will use data generated from normal business operations, customer support/service engagements, and other data sets to create a picture of customer needs and what ...

REXEL

Customer Success Manager

Rochester, NY

The Customer Success Manager will use data generated from normal business operations, customer support/service engagements, and other data sets to create a picture of customer needs and what ...

CallTower Inc

Client Success Manager

Rochester, NY · On-site

This individual will reach into our customer organizations and build strong relationships with key points of contact. This role will manage many high- revenue accounts in accordance with our Client ...

Hiremore

Project success manager

Rochester, NY · On-site

Develops new products by identifying potential customer verticals, conducting market research ... with SaaS and PaaS platforms (ServiceNow, SalesForce, etc.) • Experience with one or more ...

Hiremore

Project success manager

Rochester, NY · On-site

Develops new products by identifying potential customer verticals, conducting market research ... SaaS and PaaS platforms (ServiceNow, SalesForce, etc.) Experience with one or more programming ...

ShiftHop LLC

Facility Success Manager

Rochester, NY · On-site

$24.19 - $35.19/hr

ShiftHop is looking for a Facility Success Manager to join our team in our Rochester, NY office ... Oversee customer account management - Includes developing new business along with negotiating ...

NCP SCHOLASTIC

Be Seen First

Outside Sales Rep / Customer Success Manager / Sports Advertising

Rochester, NY · On-site

$60K - $75K/yr

Manage and track sales and progress in customer relationship management software * Support customers after initial sales to ensure satisfaction and realize opportunities for further sales * Research ...

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All JobsSaas Customer Success JobsSaas Customer Success Manager JobsSaas Customer Success Manager Jobs in Rochester, NY

Saas Customer Success Manager information

See Rochester, NY salary details

$31.5K

$80.4K

$135.5K

How much do saas customer success manager jobs pay per year?

As of Aug 31, 2026, the average yearly pay for saas customer success manager in Rochester, NY is $80,387.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,600.00 and $95,800.00 per year, depending on experience, location, and employer.

What does a SaaS Customer Success Manager do?

A SaaS Customer Success Manager (CSM) ensures that customers achieve their desired outcomes while using a company's software. They build strong relationships, provide onboarding and training, and proactively address challenges to maximize customer satisfaction and retention. CSMs work closely with sales, support, and product teams to improve the customer experience and drive revenue growth through upsells and renewals. Their ultimate goal is to help customers derive continuous value from the SaaS product, leading to long-term success for both the customer and the company.

What are the key skills and qualifications needed to thrive as a SaaS Customer Success Manager?

To thrive as a SaaS Customer Success Manager, you need expertise in relationship management, onboarding processes, and a solid understanding of SaaS products and customer lifecycles, often supported by a bachelor’s degree in business or a related field. Familiarity with customer success platforms (e.g., Gainsight, Zendesk), CRM tools (like Salesforce), and data analytics tools is common, and relevant certifications can be advantageous. Outstanding communication, problem-solving skills, and a proactive, empathetic approach help build trust and drive customer engagement. These abilities are essential for ensuring client satisfaction, reducing churn, and supporting long-term business growth.

What are the typical daily responsibilities of a SaaS Customer Success Manager?

A SaaS Customer Success Manager’s daily responsibilities often include onboarding new clients, conducting regular check-ins to ensure product adoption, addressing customer inquiries or concerns, and proactively identifying opportunities for account expansion or upsell. They frequently collaborate with sales and support teams to resolve customer issues and share feedback with product development for continuous improvement. The role also involves analyzing customer data to track usage trends and working toward retention and satisfaction goals. This dynamic environment allows you to build meaningful relationships with clients while directly contributing to the company’s growth.

What are popular job titles related to Saas Customer Success Manager jobs in Rochester, NY?

For Saas Customer Success Manager jobs in Rochester, NY, the most frequently searched job titles are:

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The top searched job categories for Saas Customer Success Manager jobs in Rochester, NY are:

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Cities near Rochester, NY with the most Saas Customer Success Manager job openings:

Saas Customer Success Manager jobs near you
Infographic showing various Saas Customer Success Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $80,387 per year, or $38.6 per hour.

Customer Success Manager

Webbing

York, NY • On-site, Remote

Full-time

Re-posted 22 days ago

Job description

Description
The Customer Success Manager (CSM) manages a portfolio of strategic customers across the United States, ensuring they achieve measurable business value from Webbing's connectivity solutions while building long-term partnerships. The CSM serves as the trusted advisor throughout the customer lifecycle-from deployment and onboarding through adoption, growth, and renewal-working closely with Sales, Product, Engineering, Customer Operations, and Support.
Key Responsibilities:
Customer Success Management
  • Build trusted relationships with customer stakeholders and executive sponsors.
  • Develop and execute Customer Success Plans aligned with customer business objectives.
  • Drive customer adoption, retention, satisfaction, and long-term growth.
  • Monitor customer health, usage trends, and business outcomes.
  • Identify customer risks and proactively lead mitigation plans.
  • Act as the primary customer advocate within Webbing.

Customer Lifecycle Management
  • Coordinate customer onboarding and deployment activities.
  • Ensure successful implementation of Webbing products and services.
  • Conduct regular customer cadence meetings.
  • Lead Executive Business Reviews (EBRs) and strategic planning sessions.
  • Track commitments and ensure timely follow-up on action items.

Business Growth
  • Partner with Sales to identify expansion and cross-sell opportunities.
  • Support strategic account planning and customer growth initiatives.
  • Promote adoption of new products and platform capabilities.

Operational Excellence
  • Maintain accurate customer records and Salesforce account hygiene.
  • Document customer architecture, stakeholders, and success plans.
  • Monitor SIM usage, data consumption, and service trends.
  • Coordinate operational requests with Customer Operations and Support.
  • Ensure timely communication during incidents and major service events.

Customer Site Visits
  • Travel regularly to customer locations across the United States.
  • Conduct on-site Executive Business Reviews, workshops, deployment meetings, and relationship-building visits.
  • Strengthen executive relationships through face-to-face engagement.
  • Support strategic customer initiatives and key business milestones.

Requirements
  • 5+ years of experience in Customer Success, Account Management, Technical Account Management, Project Management, or similar customer-facing roles.
  • Experience managing enterprise or B2B customers.
  • Excellent communication, presentation, and relationship-building skills.
  • Strong organizational, analytical, and project management abilities.
  • Experience with Salesforce or similar CRM platforms.
  • Professional English (spoken and written).
  • Willingness to travel up to for customer meetings, Executive Business Reviews, deployments, and site visits.

Preferred Qualifications
  • Experience in IoT Connectivity, Telecommunications, Enterprise Mobility, SaaS, or Automotive Connectivity.
  • Experience managing strategic or global enterprise customers.
  • Knowledge of APIs, eSIM technologies, or connectivity platforms

About Webbing
Founded in early 2010, Webbing is a global data MVNO that delivers enterprise grade, global connectivity and IoT services across more than 200 countries and 600+ mobile carriers' networks. Webbing's secured network delivers network protection and web content intelligence.
Enterprise customers can manage, monitor, and optimize data usage in real-time with Webbing's powerful software platform. Gain visibility by application type and have the power to white list applications and limit non-business applications with the click of a button, saving money and improving compliance.
What we offer
  • The opportunity for professional development within a reputable international innovative and growing company.
  • The opportunity to join a team of highly professional specialists in an international environment.
  • Fully remote role
  • Medical benefits

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