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Customer Success Manager Jobs in Rochester, NY (NOW HIRING)

Campfire USA

Customer Success Manager

Farmington, NY

Customer Success Manager at Campfire As a Customer Success Manager at Campfire, you will own a portfolio of customers and be responsible for driving adoption, retention, and long-term success. You ...

Reltio

Customer Success Manager

Farmington, NY

Customer Success Manager At Reltio ® , an SAP Company, we believe data should fuel your success in the enterprise AI era. Our Context Intelligence Platform turns fragmented data into a trusted ...

ShiftHop LLC

Facility Success Manager

Rochester, NY · On-site

$24.19 - $35.19/hr

ShiftHop is looking for a Facility Success Manager to join our team in our Rochester, NY office ... Oversee customer account management - Includes developing new business along with negotiating ...

Hiremore

Project success manager

Rochester, NY · On-site

... hiring success. By combining a global network of sourcing professionals with our innovative ... Develops new products by identifying potential customer verticals, conducting market research ...

Hiremore

Project success manager

Rochester, NY · On-site

... hiring success. By combining a global network of sourcing professionals with our innovative ... Develops new products by identifying potential customer verticals, conducting market research ...

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Showing results 1-20

All JobsCustomer Success Manager JobsCustomer Success Manager Jobs in Rochester, NY

Customer Success Manager information

See Rochester, NY salary details

$32.1K

$82K

$138.1K

How much do customer success manager jobs pay per year?

As of Jun 14, 2026, the average yearly pay for customer success manager in Rochester, NY is $81,957.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,700.00 and $97,700.00 per year, depending on experience, location, and employer.

What job makes $10,000 a month without a degree?

A Customer Success Manager can earn $10,000 or more per month, especially in high-growth industries or with significant experience and performance bonuses. Success in this role often depends on strong communication skills, industry knowledge, and the ability to manage client relationships effectively, rather than formal degrees.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

How does a Customer Success Manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What do you do as a customer success manager?

A customer success manager (CSM) is responsible for building strong relationships with clients to ensure they are satisfied with a company's products or services. They onboard new customers, provide ongoing support, address issues, and help clients achieve their goals, often using customer relationship management (CRM) tools. CSMs aim to improve customer retention and promote product adoption through proactive communication and problem-solving.

What Do Customer Success Managers Do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

What jobs pay 2000 a day?

High-paying jobs that can pay around $2,000 a day typically include specialized roles such as senior corporate executives, certain medical specialists, high-level consultants, and successful entrepreneurs. These positions often require advanced skills, extensive experience, or significant business ownership, and may involve demanding schedules or high responsibility levels.

What are Customer Success Managers?

Customer Success Managers (CSMs) are professionals who help customers achieve their desired outcomes while using a company's products or services. They act as the main point of contact for clients, guiding them through onboarding, addressing their concerns, and ensuring they receive ongoing value. CSMs also work closely with sales, support, and product teams to advocate for customer needs and foster long-term relationships. Their ultimate goal is to drive customer satisfaction, retention, and growth.

What jobs pay $500,000 a year in the US?

In the US, high-paying roles such as senior executive positions (e.g., CEOs, CFOs), specialized surgeons, and successful entrepreneurs can earn $500,000 or more annually. Certain sales roles, investment bankers, and technology executives with significant experience and responsibilities also reach this income level, often requiring advanced skills, extensive experience, and leadership responsibilities.

What are the key skills and qualifications needed to thrive as a Customer Success Manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.
More about Customer Success Manager jobs
What are the most commonly searched types of Customer Success jobs in Rochester, NY? The most popular types of Customer Success jobs in Rochester, NY are:
What are popular job titles related to Customer Success Manager jobs in Rochester, NY? For Customer Success Manager jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Customer Success Manager jobs in Rochester, NY look for? The top searched job categories for Customer Success Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Customer Success Manager jobs? Cities near Rochester, NY with the most Customer Success Manager job openings:
Customer Success Manager jobs near you
Infographic showing various Customer Success Manager job openings in Rochester, NY as of June 2026, with employment types broken down into 89% Full Time, 9% Part Time, and 2% Contract. Highlights an 98% In-person, and 2% Remote job distribution, with an average salary of $81,957 per year, or $39.4 per hour.
Customer Success Manager

Customer Success Manager

Campfire USA

Farmington, NY

Other

Posted 5 days ago

Job description

Customer Success Manager at Campfire

As a Customer Success Manager at Campfire, you will own a portfolio of customers and be responsible for driving adoption, retention, and long-term success. You will be the primary partner to finance and accounting teams, ensuring customers realize measurable value from Campfire and feel confident running their core financial operations on our platform.

You will work closely with Implementation, Product, Support, and Sales to deliver a best-in-class customer experience and identify opportunities for expansion and growth.

Key Responsibilities

  • Own post-implementation success for a portfolio of customers

  • Build strong relationships with Controllers, Accounting Managers, and Finance leaders

  • Drive adoption, engagement, and value realization across accounts

  • Proactively manage account health and identify churn risk

  • Lead QBRs, success planning, and ongoing check-ins

  • Manage renewals for your book of business

  • Identify and support expansion opportunities (seats, modules, entities, geographies, use cases)

  • Partner with Sales to scope and close upsell and cross-sell opportunities

  • Maintain accurate renewal forecasts and risk pipelines

  • Lead customer enablement sessions and workflow optimization reviews

  • Support rollout of new product features and modules

  • Ensure customers are following best practices and getting maximum value from Campfire

  • Partner closely with Implementation to ensure smooth handoffs and successful go-lives

  • Work with Support and Product to resolve issues and escalate customer feedback

  • Represent customer voice internally and help improve processes across the customer lifecycle

Experience & Qualifications

  • 3+ years of Customer Success or Account Management experience in B2B SaaS

  • Experience supporting finance, accounting, or operations teams strongly preferred

  • Bonus: ERP or accounting software experience (QuickBooks, Xero, Sage Intacct, NetSuite)

  • Strong technical aptitude and ability to learn complex platforms quickly

  • Bachelor's degree or equivalent experience

Personal Attributes

  • Customer-first mindset with strong ownership and accountability

  • Excellent communicator and relationship builder

  • Organized, proactive, and comfortable managing multiple accounts

  • Strong problem-solver who thrives in a fast-moving startup environment

  • Growth mindset and eagerness to learn and develop

Apply