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Customer Success Manager Europe Jobs in Rochester, NY

Webbing

Customer Success Manager

York, NY · On-site +1

Description The Customer Success Manager (CSM) manages a portfolio of strategic customers across the United States, ensuring they achieve measurable business value from Webbing's connectivity ...

Okta, Inc.

Sr. Customer Success Manager

Farmington, NY · On-site

Sr. Customer Success Manager Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables ...

Ambrell Corporation

Customer Success Manager

Rochester, NY · On-site

$85K - $95K/yr

Description The Customer Success Manager is responsible for leading Ambrell's customer service and field service functions ensuring that customers receive timely, accurate, and professional support ...

Ambrell Corporation

Customer Success Manager

Rochester, NY · On-site

$85K - $95K/yr

The Customer Success Manager is responsible for leading Ambrell's customer service and field service functions ensuring that customers receive timely, accurate, and professional support throughout ...

Brite

Customer Success Representative

Victor, NY · On-site

$65K - $80K/yr

The CSR is the face of Brite for our managed IT Clients and is required to be forward thinking ... Meet with STCs, Customer Success Manager, Service Delivery Managers, & Account Managers to ...

CallTower Inc

Client Success Manager

Rochester, NY · On-site

This individual will reach into our customer organizations and build strong relationships with key points of contact. This role will manage many high- revenue accounts in accordance with our Client ...

ShiftHop LLC

Facility Success Manager

Rochester, NY · On-site

$24.19 - $35.19/hr

ShiftHop is looking for a Facility Success Manager to join our team in our Rochester, NY office ... Oversee customer account management - Includes developing new business along with negotiating ...

Hiremore

Project success manager

Rochester, NY

... hiring success. By combining a global network of sourcing professionals with our innovative ... Develops new products by identifying potential customer verticals, conducting market research ...

Hiremore

Project success manager

Rochester, NY · On-site

... hiring success. By combining a global network of sourcing professionals with our innovative ... Develops new products by identifying potential customer verticals, conducting market research ...

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All JobsCustomer Success Europe JobsCustomer Success Manager Europe JobsCustomer Success Manager Europe Jobs in Rochester, NY

Customer Success Manager Europe information

See Rochester, NY salary details

$32.1K

$82K

$138.1K

How much do customer success manager europe jobs pay per year?

As of Aug 17, 2026, the average yearly pay for customer success manager europe in Rochester, NY is $81,957.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,700.00 and $97,700.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Manager Europe vs Customer Support Specialist Europe?

AspectCustomer Success Manager EuropeCustomer Support Specialist Europe
Primary FocusProactively ensuring customer satisfaction, retention, and growthReactively resolving customer issues and technical support
Required SkillsRelationship management, strategic planning, communicationTechnical troubleshooting, problem-solving, communication
Work EnvironmentClient-facing, strategic, account managementSupport centers, technical environments
Common CertificationsCustomer success certifications, CRM toolsTechnical support certifications, product training

While both roles involve customer interaction, the Customer Success Manager Europe focuses on building long-term relationships and strategic growth, whereas the Customer Support Specialist Europe handles technical issues and immediate problem resolution. Understanding these differences helps in choosing the right career path or job search focus.

How does a customer success manager in Europe typically collaborate with cross-functional teams to support clients?

As a Customer Success Manager (CSM) in Europe, you will frequently work with cross-functional teams such as Sales, Product, and Support to ensure clients achieve their goals. This often involves joining regular internal meetings to discuss client feedback, coordinating onboarding processes, and helping resolve any technical or account-related issues. Effective collaboration and communication skills are essential, as you'll act as the main liaison between the client and your company’s internal teams. This collaborative work environment helps to proactively address client needs and drive long-term retention.

What does a customer success manager in Europe do?

A Customer Success Manager in Europe is responsible for building strong relationships with customers to ensure they achieve their desired outcomes using a company's products or services. They act as the main point of contact, helping clients with onboarding, ongoing support, and providing solutions to any issues that arise. Their goal is to drive customer satisfaction, retention, and growth within the European market, often adapting strategies to fit diverse regional needs and regulations.

What are the key skills and qualifications needed to thrive as a customer success manager in Europe, and why are they important?

To thrive as a Customer Success Manager Europe, you need strong relationship management, problem-solving abilities, and a background in business or account management, often supported by a relevant degree. Familiarity with CRM platforms such as Salesforce, customer analytics tools, and sometimes multilingual capabilities are typically expected. Exceptional communication, cultural awareness, and a proactive approach to client needs distinguish top performers in this role. These skills ensure clients achieve their desired outcomes, fostering long-term loyalty and driving business growth across diverse European markets.

What are popular job titles related to Customer Success Manager Europe jobs in Rochester, NY?

For Customer Success Manager Europe jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Customer Success Manager Europe jobs in Rochester, NY look for?

The top searched job categories for Customer Success Manager Europe jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Customer Success Manager Europe jobs?

Cities near Rochester, NY with the most Customer Success Manager Europe job openings:

Customer Success Manager Europe jobs near you

Customer Success Manager

Webbing

York, NY • On-site, Remote

Full-time

Re-posted 7 days ago

Job description

Description
The Customer Success Manager (CSM) manages a portfolio of strategic customers across the United States, ensuring they achieve measurable business value from Webbing's connectivity solutions while building long-term partnerships. The CSM serves as the trusted advisor throughout the customer lifecycle-from deployment and onboarding through adoption, growth, and renewal-working closely with Sales, Product, Engineering, Customer Operations, and Support.
Key Responsibilities:
Customer Success Management
  • Build trusted relationships with customer stakeholders and executive sponsors.
  • Develop and execute Customer Success Plans aligned with customer business objectives.
  • Drive customer adoption, retention, satisfaction, and long-term growth.
  • Monitor customer health, usage trends, and business outcomes.
  • Identify customer risks and proactively lead mitigation plans.
  • Act as the primary customer advocate within Webbing.

Customer Lifecycle Management
  • Coordinate customer onboarding and deployment activities.
  • Ensure successful implementation of Webbing products and services.
  • Conduct regular customer cadence meetings.
  • Lead Executive Business Reviews (EBRs) and strategic planning sessions.
  • Track commitments and ensure timely follow-up on action items.

Business Growth
  • Partner with Sales to identify expansion and cross-sell opportunities.
  • Support strategic account planning and customer growth initiatives.
  • Promote adoption of new products and platform capabilities.

Operational Excellence
  • Maintain accurate customer records and Salesforce account hygiene.
  • Document customer architecture, stakeholders, and success plans.
  • Monitor SIM usage, data consumption, and service trends.
  • Coordinate operational requests with Customer Operations and Support.
  • Ensure timely communication during incidents and major service events.

Customer Site Visits
  • Travel regularly to customer locations across the United States.
  • Conduct on-site Executive Business Reviews, workshops, deployment meetings, and relationship-building visits.
  • Strengthen executive relationships through face-to-face engagement.
  • Support strategic customer initiatives and key business milestones.

Requirements
  • 5+ years of experience in Customer Success, Account Management, Technical Account Management, Project Management, or similar customer-facing roles.
  • Experience managing enterprise or B2B customers.
  • Excellent communication, presentation, and relationship-building skills.
  • Strong organizational, analytical, and project management abilities.
  • Experience with Salesforce or similar CRM platforms.
  • Professional English (spoken and written).
  • Willingness to travel up to for customer meetings, Executive Business Reviews, deployments, and site visits.

Preferred Qualifications
  • Experience in IoT Connectivity, Telecommunications, Enterprise Mobility, SaaS, or Automotive Connectivity.
  • Experience managing strategic or global enterprise customers.
  • Knowledge of APIs, eSIM technologies, or connectivity platforms

About Webbing
Founded in early 2010, Webbing is a global data MVNO that delivers enterprise grade, global connectivity and IoT services across more than 200 countries and 600+ mobile carriers' networks. Webbing's secured network delivers network protection and web content intelligence.
Enterprise customers can manage, monitor, and optimize data usage in real-time with Webbing's powerful software platform. Gain visibility by application type and have the power to white list applications and limit non-business applications with the click of a button, saving money and improving compliance.
What we offer
  • The opportunity for professional development within a reputable international innovative and growing company.
  • The opportunity to join a team of highly professional specialists in an international environment.
  • Fully remote role
  • Medical benefits

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