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Manager Of Customer Success Jobs in Rochester, NY

REXEL

Customer Success Manager

Rochester, NY · On-site

Company Description Rexel USA is one of the largest distributors of electrical products, data ... The Customer Success Manager is responsible for growing and retaining Rexel's Annual Recurring ...

Rexel France

Customer Success Manager

Rochester, NY · On-site

Company Description Rexel USA is one of the largest distributors of electrical products, data ... The Customer Success Manager is responsible for growing and retaining Rexel's Annual Recurring ...

REXEL

Customer Success Manager

Rochester, NY · On-site

Company Description Rexel USA is one of the largest distributors of electrical products, data ... The Customer Success Manager is responsible for growing and retaining Rexel's Annual Recurring ...

Rexel

Customer Success Manager

Rochester, NY · On-site

In addition to an online store, Rexel USA has a distribution network of over 460 warehouse storefront locations throughout the U.S. We are looking for a Customer Success Manager to join our Rexel ...

REXEL

Customer Success Manager

Rochester, NY · On-site

Company Description Rexel USA is one of the largest distributors of electrical products, data ... The Customer Success Manager is responsible for growing and retaining Rexel's Annual Recurring ...

QAD

Customer Success Manager

Rochester, NY · On-site

The Customer Success Manager (CSM) is responsible for helping Microvellum and INNERGY Engineering customers realize the full value of their investment. Acting as a trusted advisor, the CSM builds ...

Webbing

Customer Success Manager

York, NY · On-site +1

Description The Customer Success Manager (CSM) manages a portfolio of strategic customers across the United States, ensuring they achieve measurable business value from Webbing's connectivity ...

Ambrell Corporation

Customer Success Manager

Rochester, NY · On-site

$85K - $95K/yr

Description The Customer Success Manager is responsible for leading Ambrell's customer service and ... Promote a culture of accountability, teamwork, professionalism, safety, and continuous improvement ...

Brite

Customer Success Representative

Victor, NY · On-site

The CSR is the face of Brite for our managed IT Clients and is required to be forward thinking ... Meet with STCs, Customer Success Manager, Service Delivery Managers, & Account Managers to ...

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All JobsOf Customer Success JobsManager Of Customer Success JobsManager Of Customer Success Jobs in Rochester, NY

Manager Of Customer Success information

See Rochester, NY salary details

$31.5K

$80.4K

$135.5K

How much do manager of customer success jobs pay per year?

As of Sep 12, 2026, the average yearly pay for manager of customer success in Rochester, NY is $80,387.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,600.00 and $95,800.00 per year, depending on experience, location, and employer.

What does a manager of customer success do?

A Manager of Customer Success leads a team focused on ensuring that customers achieve their desired outcomes while using a company’s products or services. They develop strategies to improve customer satisfaction, retention, and loyalty, often by overseeing onboarding, support, and engagement initiatives. This role also involves analyzing customer feedback, identifying opportunities for improvement, and collaborating with other departments such as sales and product development to address customer needs. Ultimately, the Manager of Customer Success aims to create long-term, positive relationships with clients to drive business growth.

What are the key skills and qualifications needed to thrive as a manager of customer success, and why are they important?

To thrive as a Manager of Customer Success, you need expertise in customer relationship management, data analysis, and a strong understanding of customer lifecycle strategies, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer success tools such as Gainsight, and data visualization software is typically required. Exceptional communication, leadership, and problem-solving abilities distinguish top performers in this role. These skills and qualifications are crucial for driving customer satisfaction, retention, and overall business growth.

How does a manager of customer success typically collaborate with sales and product teams to enhance the customer experience?

Managers of Customer Success frequently work closely with sales and product teams to ensure a seamless customer journey. They share customer feedback and insights with product teams to help guide feature development and improvements, and coordinate with sales to align expectations set during the sales process with ongoing support. This cross-functional collaboration helps deliver a consistent, positive experience for clients and often involves regular meetings, joint strategy sessions, and shared performance metrics. By fostering open communication, Customer Success Managers help bridge gaps between teams and advocate for the customer's voice within the organization.

What is the difference between Manager Of Customer Success vs Customer Success Specialist?

AspectManager Of Customer SuccessCustomer Success Specialist
Required CredentialsBachelor's degree, experience in customer success or account managementBachelor's degree, entry-level experience in customer support or success
Work EnvironmentOversees teams, develops strategies, manages customer relationshipsHandles customer inquiries, provides support, maintains customer satisfaction
Employer & Industry UsageUsed in SaaS, tech, and service industries for team leadership rolesCommon in customer support centers, SaaS companies, and client services

The Manager Of Customer Success typically leads teams, develops strategies, and manages customer relationships at a higher level. In contrast, a Customer Success Specialist focuses on direct customer support and satisfaction. Both roles require customer service skills, but the manager position involves leadership and strategic planning, while the specialist role emphasizes day-to-day customer interactions.

What do Manager Of Customer Success managers get paid?

Manager of Customer Success salaries typically range from $70,000 to $130,000 annually, depending on experience, industry, and location. Senior managers or those in high-demand sectors can earn higher compensation, often including bonuses and benefits. Compensation may also reflect skills in customer relationship management tools and leadership abilities.

What are the most commonly searched types of Of Customer Success jobs in Rochester, NY?

The most popular types of Of Customer Success jobs in Rochester, NY are:

What are popular job titles related to Manager Of Customer Success jobs in Rochester, NY?

For Manager Of Customer Success jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Manager Of Customer Success jobs in Rochester, NY look for?

The top searched job categories for Manager Of Customer Success jobs in Rochester, NY are:

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Cities near Rochester, NY with the most Manager Of Customer Success job openings:

Manager Of Customer Success jobs near you
Infographic showing various Manager Of Customer Success job openings in Rochester, NY as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $80,387 per year, or $38.6 per hour.

Customer Success Manager

Rochester, NY • On-site

REXEL
Electrical Equipment, Appliance, and Component Manufacturing • 10K+ employees
Learn more about REXELexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Rexel rating

7.3

Company rating: 7.3 out of 10

Based on 57 frontline employees who took The Breakroom Quiz

Job description

Company Description
Rexel USA is one of the largest distributors of electrical products, data communication, wireless communication and related supplies in the United States. Rexel USA operates its electrical distribution business in the United States through eight Regions that go to market under various banner and trade names, including Rexel, Rexel Automation, Gexpro, Mayer, Talley and Platt Electric Supply. In addition to an online store, Rexel USA has a distribution network of over 460 warehouse storefront locations throughout the U.S.
Job Description
We are looking for a Customer Success Manager to join our Rexel, USA team in Rochester, NY!
Summary:
The Customer Success Manager is responsible for growing and retaining Rexel's Annual Recurring Revenue. The Customer Success Manager will use data generated from normal business operations, customer support/service engagements, and other data sets to create a picture of customer needs and what opportunities might look like. Will work closely with customers, sales, product specialists, and services to help create an engagement, conversation, and a value proposition built around what Rexel has to offer in the automation field. The Customer Success Manager will lead in person customer kick-off meetings, adoption reviews, and executive business meetings to ensure the customer is meeting their objectives.
What You'll Do:
  • Build positive working relationships between Rexel and assigned customers
  • Manage multiple on-going customer success engagements and develop a cadence of recurring reviews with customers
  • Review progress with leadership and provide opinions on areas of opportunity
  • Act as point person to the customer for Annual Recurring Revenue contracts and subscriptions
  • Accurately communicate a value proposition based on the data being presented
  • Communicate in-person and remotely the value delivered to customer on a periodic cadence using Business Review methodology and other means of communication/cadences
  • Use data and workflow information to execute Onboarding, Adoption, Expansion, and Renewal motions relevant to each account in portfolio
  • Understand basic concepts of automation regarding product lifecycles, simple migration paths, and learning to identify opportunities based a customer's install base and support usage
  • Seek new targets and opportunities from data that is provided
  • Run numbers to calculate a return on investment or savings a customer might earn from engaging in a new product or service
  • Other duties as assigned

Job Duties Disclaimer:
The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrate commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.
Qualifications
What You'll Need
  • 3+ years of Customer Success Manager experience
  • Prior experience with Rockwell Automation products and services preferred
  • High School or GED - Required
  • 4 Year / Bachelor's Degree - Preferred
  • Bachelor's Degree in Business or Technical degree preferred

Knowledge, Skills & Abilities
  • Must have excellent interpersonal, analytical, and written/verbal communication skills
  • Be a self-starter that can work both independently and in team-based environments
  • Must be able to build positive working relationships with people at all organizational levels
  • Must demonstrate integrity and a firm commitment to company beliefs and values
  • Attention to detail and organizational skills
  • Delivers exceptional customer experience

Additional Information
Physical Demands:
  • Sit: Must be able to remain in a stationary position - Constantly - at least 51%
  • Walk: Must be able to move about inside/outside office or work location - Frequently - 21% to 50%
  • Use hands to finger, handle, or feel: Operates a computer and other office machinery - Constantly - at least 51%
  • Stoop, kneel, crouch, or crawl: Must be able to crouch down to stock shelves, pick up boxes, or position oneself to maintain computers in the lab/under desks/in server closet - Occasionally - up to 20%
  • Talk, hear, taste, smell: Must be able to use senses to effectively communicate with co-workers and clients and detect hazardous conditions - Constantly - at least 51%

Weight and Force Demands:
  • Up to 10 pounds - Occasionally - up to 20%

Working Environment:
  • Travels to offsite locations - Frequently - 21% to 50%

Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.
For the state of New York only, the pay range is $70K to $80K, depending upon qualifications, experience and other considerations permitted by law.
Our Benefits Include:
  • Medical, Dental, and Vision Insurance
  • Life Insurance
  • Short-Term and Long-Term Disability Insurance
  • 401K with Employer Match
  • Paid vacation and sick time
  • Paid company holidays plus flexible personal days per year
  • Tuition Reimbursement
  • Health & Wellness Programs
  • Flexible Spending Accounts
  • HSA Accounts
  • Commuter Transit Benefits
  • Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.
  • Employee Discount Programs
  • Professional Training & Development Programs
  • Career Advancement Opportunities - We like to promote from within

Our goal is to create a workplace where everyone feels respected, valued, and empowered to succeed as we understand that our success and innovation is enhanced by an inclusive and diverse workforce.
Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.

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