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Manager Of Customer Success Jobs in Rochester, NY

Webbing

Customer Success Manager

York, NY · On-site +1

Description The Customer Success Manager (CSM) manages a portfolio of strategic customers across the United States, ensuring they achieve measurable business value from Webbing's connectivity ...

Ambrell Corporation

Customer Success Manager

Rochester, NY · On-site

$85K - $95K/yr

The Customer Success Manager is responsible for leading Ambrell's customer service and field ... Requirements: * · 3+ years of experience leading, supervising, or mentoring a customer service ...

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Okta, Inc.

Sr. Customer Success Manager

Farmington, NY · On-site

Sr. Customer Success Manager Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables ...

Brite

Customer Success Representative

Victor, NY · On-site

$65K - $80K/yr

The CSR is the face of Brite for our managed IT Clients and is required to be forward thinking ... Meet with STCs, Customer Success Manager, Service Delivery Managers, & Account Managers to ...

Webbing

CSM Team Lead

York, NY · On-site +1

Support hiring, onboarding, training, and performance management of Customer Success team members * Foster strong cross-functional collaboration between Customer Success, Sales, Product, Support, and ...

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All JobsOf Customer Success JobsManager Of Customer Success JobsManager Of Customer Success Jobs in Rochester, NY

Manager Of Customer Success information

See Rochester, NY salary details

$32.1K

$82K

$138.1K

How much do manager of customer success jobs pay per year?

As of Aug 9, 2026, the average yearly pay for manager of customer success in Rochester, NY is $81,957.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,700.00 and $97,700.00 per year, depending on experience, location, and employer.

What does a manager of customer success earn?

A manager of customer success typically earns between $70,000 and $120,000 annually, depending on experience, location, and company size. They often receive bonuses or incentives based on team performance and customer satisfaction metrics.

What does a manager of customer success do?

A Manager of Customer Success leads a team focused on ensuring that customers achieve their desired outcomes while using a company’s products or services. They develop strategies to improve customer satisfaction, retention, and loyalty, often by overseeing onboarding, support, and engagement initiatives. This role also involves analyzing customer feedback, identifying opportunities for improvement, and collaborating with other departments such as sales and product development to address customer needs. Ultimately, the Manager of Customer Success aims to create long-term, positive relationships with clients to drive business growth.

What are the key skills and qualifications needed to thrive as a manager of customer success, and why are they important?

To thrive as a Manager of Customer Success, you need expertise in customer relationship management, data analysis, and a strong understanding of customer lifecycle strategies, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer success tools such as Gainsight, and data visualization software is typically required. Exceptional communication, leadership, and problem-solving abilities distinguish top performers in this role. These skills and qualifications are crucial for driving customer satisfaction, retention, and overall business growth.

How does a manager of customer success typically collaborate with sales and product teams to enhance the customer experience?

Managers of Customer Success frequently work closely with sales and product teams to ensure a seamless customer journey. They share customer feedback and insights with product teams to help guide feature development and improvements, and coordinate with sales to align expectations set during the sales process with ongoing support. This cross-functional collaboration helps deliver a consistent, positive experience for clients and often involves regular meetings, joint strategy sessions, and shared performance metrics. By fostering open communication, Customer Success Managers help bridge gaps between teams and advocate for the customer's voice within the organization.

What is the difference between Manager Of Customer Success vs Customer Success Specialist?

AspectManager Of Customer SuccessCustomer Success Specialist
Required CredentialsBachelor's degree, experience in customer success or account managementBachelor's degree, entry-level experience in customer support or success
Work EnvironmentOversees teams, develops strategies, manages customer relationshipsHandles customer inquiries, provides support, maintains customer satisfaction
Employer & Industry UsageUsed in SaaS, tech, and service industries for team leadership rolesCommon in customer support centers, SaaS companies, and client services

The Manager Of Customer Success typically leads teams, develops strategies, and manages customer relationships at a higher level. In contrast, a Customer Success Specialist focuses on direct customer support and satisfaction. Both roles require customer service skills, but the manager position involves leadership and strategic planning, while the specialist role emphasizes day-to-day customer interactions.

What are the most commonly searched types of Of Customer Success jobs in Rochester, NY? The most popular types of Of Customer Success jobs in Rochester, NY are:
What are popular job titles related to Manager Of Customer Success jobs in Rochester, NY? For Manager Of Customer Success jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Manager Of Customer Success jobs in Rochester, NY look for? The top searched job categories for Manager Of Customer Success jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Manager Of Customer Success jobs? Cities near Rochester, NY with the most Manager Of Customer Success job openings:
Manager Of Customer Success jobs near you
Infographic showing various Manager Of Customer Success job openings in Rochester, NY as of July 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $82,459 per year, or $39.6 per hour.

Customer Success Manager

Gigs Recruiting, LLC

Rochester, NY • On-site

Other

Re-posted 14 days ago

Job description

Post-Sale Project Coordinator

Own post-sale project coordination, customer success, and LPR portfolio management during COMPANY's growth phase. Transition from outgoing service manager in first 60-90 days to lead 12 active LPR projects end-to-end.

LPR Project Management
  • Manage full lifecycle: contracts, permitting, site prep, installs, approvals, and close-out.
  • Serve as primary customer contact for status, scheduling, and issues (escalate tech to field lead).
  • Coordinate with Lead Field Technician; track milestones, risks, and updates for CEO/sales.
Customer Success
  • Drive post-sale follow-ups, onboarding, quality checks, surveys, and referrals.
  • Monitor renewals/recerts for named accounts.
Operations Support (First 6 Months)
  • Assist dispatch/scheduling; support sales quotes, calls, inventory, and tech/AI evaluations.
Success Metrics
  • On-time LPR delivery with compliance and customer confidence.
  • Smooth onboarding independence in 90 days; high satisfaction/referrals.
  • Efficient dispatch/sales support; proactive inventory/renewals; strong sales-ops-field alignment.
Requirements
  • Organized project manager with customer focus; experience in coordination, installs, or ops.
  • Strong communicator; tech-curious (CRM/AI a plus).
  • Pass background check.

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