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Manager Of Customer Success Jobs in Rochester, NY

Webbing

Customer Success Manager

York, NY · On-site +1

Description The Customer Success Manager (CSM) manages a portfolio of strategic customers across the United States, ensuring they achieve measurable business value from Webbing's connectivity ...

Ambrell Corporation

Customer Success Manager

Rochester, NY · On-site

$85K - $95K/yr

Description The Customer Success Manager is responsible for leading Ambrell's customer service and ... Promote a culture of accountability, teamwork, professionalism, safety, and continuous improvement ...

Brite

Customer Success Representative

Victor, NY · On-site

$65K - $80K/yr

The CSR is the face of Brite for our managed IT Clients and is required to be forward thinking ... Meet with STCs, Customer Success Manager, Service Delivery Managers, & Account Managers to ...

CallTower, Inc.

Client Success Manager

Rochester, NY · On-site

$68K - $80K/yr

This individual will to take ownership of customers' requests/issues and act with a sense of ... Manage high-revenue accounts in line with the Client Success Program. Maintain accurate and up-to ...

CallTower Inc

Client Success Manager

Rochester, NY · On-site

Job Purpose The Client Success Manager will fill a key position at CallTower by being a customer ... This individual will to take ownership of customers' requests/issues and act with a sense of ...

CallTower, Inc.

Client Success Manager

Rochester, NY

$68K - $80K/yr

This individual will to take ownership of customers' requests/issues and act with a sense of ... Manage high-revenue accounts in line with the Client Success Program. Maintain accurate and up-to ...

Webbing

CSM Team Lead

York, NY · On-site +1

Support hiring, onboarding, training, and performance management of Customer Success team members * Foster strong cross-functional collaboration between Customer Success, Sales, Product, Support, and ...

Traka (Assa Abloy)

Manager of Corporate Quality

Rochester, NY · On-site

$100 - $120/hr

Manager of Corporate Quality Employment Type: Full-Time, Exempt Location: Williamsport, MD OR ... This position will interface with our core customers, suppliers and other partners for improvement ...

Posted today

ASSA ABLOY

Manager of Corporate Quality

Rochester, NY

$100K - $120K/yr

Manager of Corporate Quality Employment Type: Full-Time, Exempt Location: Williamsport, MD OR ... This position will interface with our core customers, suppliers and other partners for improvement ...

Elderwood

Manager of Business Development

Rochester, NY · On-site

$65K - $80K/yr

A real-estate background may translate particularly well to this opportunity: success requires ... Assess customer feedback and help facility leaders develop appropriate action plans * Monitor ...

Honeywell

Lead Customer Experience Specialist

Pittsford, NY · On-site

$16.25 - $21.25/hr

... manage customer experience documentation, including customer journey maps, personas, voice-of ... Demonstrated success collaborating across diverse business functions and stakeholder groups.

Assa Abloy

Manager of Corporate Quality

Rochester, NY · On-site

$100K - $120K/yr

Manager of Corporate Quality Employment Type: Full-Time, Exempt Location: Williamsport, MD OR ... This position will interface with our core customers, suppliers and other partners for improvement ...

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All JobsOf Customer Success JobsManager Of Customer Success JobsManager Of Customer Success Jobs in Rochester, NY

Manager Of Customer Success information

See Rochester, NY salary details

$32.1K

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$138.1K

How much do manager of customer success jobs pay per year?

As of Aug 21, 2026, the average yearly pay for manager of customer success in Rochester, NY is $81,957.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,700.00 and $97,700.00 per year, depending on experience, location, and employer.

What does a manager of customer success do?

A Manager of Customer Success leads a team focused on ensuring that customers achieve their desired outcomes while using a company’s products or services. They develop strategies to improve customer satisfaction, retention, and loyalty, often by overseeing onboarding, support, and engagement initiatives. This role also involves analyzing customer feedback, identifying opportunities for improvement, and collaborating with other departments such as sales and product development to address customer needs. Ultimately, the Manager of Customer Success aims to create long-term, positive relationships with clients to drive business growth.

What are the key skills and qualifications needed to thrive as a manager of customer success, and why are they important?

To thrive as a Manager of Customer Success, you need expertise in customer relationship management, data analysis, and a strong understanding of customer lifecycle strategies, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer success tools such as Gainsight, and data visualization software is typically required. Exceptional communication, leadership, and problem-solving abilities distinguish top performers in this role. These skills and qualifications are crucial for driving customer satisfaction, retention, and overall business growth.

How does a manager of customer success typically collaborate with sales and product teams to enhance the customer experience?

Managers of Customer Success frequently work closely with sales and product teams to ensure a seamless customer journey. They share customer feedback and insights with product teams to help guide feature development and improvements, and coordinate with sales to align expectations set during the sales process with ongoing support. This cross-functional collaboration helps deliver a consistent, positive experience for clients and often involves regular meetings, joint strategy sessions, and shared performance metrics. By fostering open communication, Customer Success Managers help bridge gaps between teams and advocate for the customer's voice within the organization.

What is the difference between Manager Of Customer Success vs Customer Success Specialist?

AspectManager Of Customer SuccessCustomer Success Specialist
Required CredentialsBachelor's degree, experience in customer success or account managementBachelor's degree, entry-level experience in customer support or success
Work EnvironmentOversees teams, develops strategies, manages customer relationshipsHandles customer inquiries, provides support, maintains customer satisfaction
Employer & Industry UsageUsed in SaaS, tech, and service industries for team leadership rolesCommon in customer support centers, SaaS companies, and client services

The Manager Of Customer Success typically leads teams, develops strategies, and manages customer relationships at a higher level. In contrast, a Customer Success Specialist focuses on direct customer support and satisfaction. Both roles require customer service skills, but the manager position involves leadership and strategic planning, while the specialist role emphasizes day-to-day customer interactions.

What do Manager Of Customer Success managers get paid?

Manager of Customer Success salaries typically range from $70,000 to $130,000 annually, depending on experience, industry, and location. Senior managers or those in high-demand sectors can earn higher compensation, often including bonuses and benefits. Compensation may also reflect skills in customer relationship management tools and leadership abilities.

What are the most commonly searched types of Of Customer Success jobs in Rochester, NY?

The most popular types of Of Customer Success jobs in Rochester, NY are:

What job categories do people searching Manager Of Customer Success jobs in Rochester, NY look for?

The top searched job categories for Manager Of Customer Success jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Manager Of Customer Success jobs?

Cities near Rochester, NY with the most Manager Of Customer Success job openings:

Manager Of Customer Success jobs near you
Infographic showing various Manager Of Customer Success job openings in Rochester, NY as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $81,957 per year, or $39.4 per hour.

Customer Success Manager

Webbing

York, NY • On-site, Remote

Full-time

Re-posted 11 days ago

Job description

Description
The Customer Success Manager (CSM) manages a portfolio of strategic customers across the United States, ensuring they achieve measurable business value from Webbing's connectivity solutions while building long-term partnerships. The CSM serves as the trusted advisor throughout the customer lifecycle-from deployment and onboarding through adoption, growth, and renewal-working closely with Sales, Product, Engineering, Customer Operations, and Support.
Key Responsibilities:
Customer Success Management
  • Build trusted relationships with customer stakeholders and executive sponsors.
  • Develop and execute Customer Success Plans aligned with customer business objectives.
  • Drive customer adoption, retention, satisfaction, and long-term growth.
  • Monitor customer health, usage trends, and business outcomes.
  • Identify customer risks and proactively lead mitigation plans.
  • Act as the primary customer advocate within Webbing.

Customer Lifecycle Management
  • Coordinate customer onboarding and deployment activities.
  • Ensure successful implementation of Webbing products and services.
  • Conduct regular customer cadence meetings.
  • Lead Executive Business Reviews (EBRs) and strategic planning sessions.
  • Track commitments and ensure timely follow-up on action items.

Business Growth
  • Partner with Sales to identify expansion and cross-sell opportunities.
  • Support strategic account planning and customer growth initiatives.
  • Promote adoption of new products and platform capabilities.

Operational Excellence
  • Maintain accurate customer records and Salesforce account hygiene.
  • Document customer architecture, stakeholders, and success plans.
  • Monitor SIM usage, data consumption, and service trends.
  • Coordinate operational requests with Customer Operations and Support.
  • Ensure timely communication during incidents and major service events.

Customer Site Visits
  • Travel regularly to customer locations across the United States.
  • Conduct on-site Executive Business Reviews, workshops, deployment meetings, and relationship-building visits.
  • Strengthen executive relationships through face-to-face engagement.
  • Support strategic customer initiatives and key business milestones.

Requirements
  • 5+ years of experience in Customer Success, Account Management, Technical Account Management, Project Management, or similar customer-facing roles.
  • Experience managing enterprise or B2B customers.
  • Excellent communication, presentation, and relationship-building skills.
  • Strong organizational, analytical, and project management abilities.
  • Experience with Salesforce or similar CRM platforms.
  • Professional English (spoken and written).
  • Willingness to travel up to for customer meetings, Executive Business Reviews, deployments, and site visits.

Preferred Qualifications
  • Experience in IoT Connectivity, Telecommunications, Enterprise Mobility, SaaS, or Automotive Connectivity.
  • Experience managing strategic or global enterprise customers.
  • Knowledge of APIs, eSIM technologies, or connectivity platforms

About Webbing
Founded in early 2010, Webbing is a global data MVNO that delivers enterprise grade, global connectivity and IoT services across more than 200 countries and 600+ mobile carriers' networks. Webbing's secured network delivers network protection and web content intelligence.
Enterprise customers can manage, monitor, and optimize data usage in real-time with Webbing's powerful software platform. Gain visibility by application type and have the power to white list applications and limit non-business applications with the click of a button, saving money and improving compliance.
What we offer
  • The opportunity for professional development within a reputable international innovative and growing company.
  • The opportunity to join a team of highly professional specialists in an international environment.
  • Fully remote role
  • Medical benefits

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