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Dental Software Customer Success Jobs in Rochester, NY

Webbing

Customer Success Manager

York, NY · On-site +1

Description The Customer Success Manager (CSM) manages a portfolio of strategic customers across ... software platform. Gain visibility by application type and have the power to white list ...

Rexel

Customer Success Manager

Rochester, NY · On-site

$70K - $80K/yr

The Customer Success Manager is responsible for growing and retaining Rexel's Annual Recurring ... Medical, Dental, and Vision Insurance * Life Insurance * Short-Term and Long-Term Disability ...

CallTower Inc

Client Success Manager

Rochester, NY · On-site

... Client Success software. • Take ownership of customer requests/issues, act with a sense of ... Dental/Vision • PTO accrual starts day one • 100% 401k match on first 4% • Paid Parental ...

CallTower, Inc.

Client Success Manager

Rochester, NY · On-site

$68K - $80K/yr

... Success software. Take ownership of customer requests/issues, act with a sense of urgency, and ... Annual Market comp evaluation 85% employer paid Medical plans (HDHP and PPO options) Dental/Vision ...

CallTower, Inc.

Client Success Manager

Rochester, NY

$68K - $80K/yr

... Success software. Take ownership of customer requests/issues, act with a sense of urgency, and ... Annual Market comp evaluation 85% employer paid Medical plans (HDHP and PPO options) Dental/Vision ...

NCP SCHOLASTIC

Be Seen First

Outside Sales Rep / Customer Success Manager / Sports Advertising

Rochester, NY · On-site

$60K - $75K/yr

Manage and track sales and progress in customer relationship management software * Support customers after initial sales to ensure satisfaction and realize opportunities for further sales * Research ...

Webbing

CSM Team Lead

York, NY · On-site +1

Description The Webbing Customer Success Manager Team Lead is responsible for managing the post ... software platform. Gain visibility by application type and have the power to white list ...

Private Dental Office

Dental Office Manager

Hopewell, NY · On-site

$65K - $75K/yr

Proficiency with dental practice management software (Dentrix, Curve, Fuse, etc.) * Solid ... customer service best practices * Excellent communication, organizational, and problem-solving ...

Employer Confidential

Dental Hygienist

Fairport, NY

$36 - $47.50/hr

Work in a digital-first office with iTero scanners, CBCT, digital X-rays, AI software (Overjet and ... Your success is our success. You will work in an environment that: * Supports clinical excellence

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All JobsDental Software Customer Success JobsDental Software Customer Success Jobs in Rochester, NY

Dental Software Customer Success information

See Rochester, NY salary details

$32.1K

$82K

$138.1K

How much do dental software customer success jobs pay per year?

As of Aug 30, 2026, the average yearly pay for dental software customer success in Rochester, NY is $81,957.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,700.00 and $97,700.00 per year, depending on experience, location, and employer.

What is a dental software customer success professional?

A Dental Software Customer Success professional is responsible for helping dental practices effectively use their software solutions. They work closely with clients to ensure they are satisfied, troubleshoot issues, provide training, and help optimize the software’s benefits. Their goal is to maximize customer retention and ensure practices get the most value from their technology. They often serve as a bridge between the customer and the software provider, relaying feedback and supporting smooth onboarding and usage.

What are the key skills and qualifications needed to thrive as a dental software customer success professional?

To thrive as a Dental Software Customer Success professional, you need a solid understanding of dental practice workflows, strong problem-solving abilities, and experience with customer relationship management, typically supported by a background in dental technology or customer service. Familiarity with dental practice management software, CRM platforms, and ticketing systems is commonly required. Excellent communication, patience, and the ability to educate and empathize with users are standout soft skills in this role. These capabilities are crucial for ensuring clients maximize software value, achieve satisfaction, and remain loyal to the product.

What are some common challenges faced by dental software customer success professionals, and how can they address them?

Dental Software Customer Success professionals often encounter challenges such as helping clients adapt to new technologies, handling technical troubleshooting, and bridging communication between dental practices and the software development team. Successfully addressing these issues requires strong problem-solving skills, patience, and the ability to simplify complex concepts for non-technical users. Building trust with clients and collaborating closely with internal teams are essential for ensuring smooth software onboarding and ongoing satisfaction.

What is the difference between Dental Software Customer Success vs Dental Software Support Specialist?

AspectDental Software Customer SuccessDental Software Support Specialist
Primary FocusBuilding long-term client relationships, onboarding, and ensuring product adoptionTroubleshooting technical issues, resolving user problems, and providing technical support
Required SkillsCommunication, relationship management, product trainingTechnical knowledge, problem-solving, software troubleshooting
Work EnvironmentCustomer-facing, proactive engagement with clientsHelp desk or support center, reactive problem resolution
CertificationsOften requires knowledge of dental software and customer service certificationsTechnical certifications related to software or IT support

While both roles involve working with dental software, Dental Software Customer Success focuses on client retention, onboarding, and ensuring users derive value from the product. In contrast, Dental Software Support Specialists primarily handle technical issues and troubleshooting. Both roles are essential for a successful dental software company but serve different functions in the customer journey.

What are popular job titles related to Dental Software Customer Success jobs in Rochester, NY?

For Dental Software Customer Success jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Dental Software Customer Success jobs in Rochester, NY look for?

The top searched job categories for Dental Software Customer Success jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Dental Software Customer Success jobs?

Cities near Rochester, NY with the most Dental Software Customer Success job openings:

Dental Software Customer Success jobs near you
Infographic showing various Dental Software Customer Success job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 15% Part Time, and 6% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $81,957 per year, or $39.4 per hour.

Customer Success Manager

York, NY • On-site, Remote

Webbing
See more jobs at Webbingexternal

Full-time

Re-posted 20 days ago

Job description

Description
The Customer Success Manager (CSM) manages a portfolio of strategic customers across the United States, ensuring they achieve measurable business value from Webbing's connectivity solutions while building long-term partnerships. The CSM serves as the trusted advisor throughout the customer lifecycle-from deployment and onboarding through adoption, growth, and renewal-working closely with Sales, Product, Engineering, Customer Operations, and Support.
Key Responsibilities:
Customer Success Management
  • Build trusted relationships with customer stakeholders and executive sponsors.
  • Develop and execute Customer Success Plans aligned with customer business objectives.
  • Drive customer adoption, retention, satisfaction, and long-term growth.
  • Monitor customer health, usage trends, and business outcomes.
  • Identify customer risks and proactively lead mitigation plans.
  • Act as the primary customer advocate within Webbing.

Customer Lifecycle Management
  • Coordinate customer onboarding and deployment activities.
  • Ensure successful implementation of Webbing products and services.
  • Conduct regular customer cadence meetings.
  • Lead Executive Business Reviews (EBRs) and strategic planning sessions.
  • Track commitments and ensure timely follow-up on action items.

Business Growth
  • Partner with Sales to identify expansion and cross-sell opportunities.
  • Support strategic account planning and customer growth initiatives.
  • Promote adoption of new products and platform capabilities.

Operational Excellence
  • Maintain accurate customer records and Salesforce account hygiene.
  • Document customer architecture, stakeholders, and success plans.
  • Monitor SIM usage, data consumption, and service trends.
  • Coordinate operational requests with Customer Operations and Support.
  • Ensure timely communication during incidents and major service events.

Customer Site Visits
  • Travel regularly to customer locations across the United States.
  • Conduct on-site Executive Business Reviews, workshops, deployment meetings, and relationship-building visits.
  • Strengthen executive relationships through face-to-face engagement.
  • Support strategic customer initiatives and key business milestones.

Requirements
  • 5+ years of experience in Customer Success, Account Management, Technical Account Management, Project Management, or similar customer-facing roles.
  • Experience managing enterprise or B2B customers.
  • Excellent communication, presentation, and relationship-building skills.
  • Strong organizational, analytical, and project management abilities.
  • Experience with Salesforce or similar CRM platforms.
  • Professional English (spoken and written).
  • Willingness to travel up to for customer meetings, Executive Business Reviews, deployments, and site visits.

Preferred Qualifications
  • Experience in IoT Connectivity, Telecommunications, Enterprise Mobility, SaaS, or Automotive Connectivity.
  • Experience managing strategic or global enterprise customers.
  • Knowledge of APIs, eSIM technologies, or connectivity platforms

About Webbing
Founded in early 2010, Webbing is a global data MVNO that delivers enterprise grade, global connectivity and IoT services across more than 200 countries and 600+ mobile carriers' networks. Webbing's secured network delivers network protection and web content intelligence.
Enterprise customers can manage, monitor, and optimize data usage in real-time with Webbing's powerful software platform. Gain visibility by application type and have the power to white list applications and limit non-business applications with the click of a button, saving money and improving compliance.
What we offer
  • The opportunity for professional development within a reputable international innovative and growing company.
  • The opportunity to join a team of highly professional specialists in an international environment.
  • Fully remote role
  • Medical benefits

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