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Weekend Customer Success Jobs in Rochester, NY (NOW HIRING)

Campfire USA

Customer Success Manager

Farmington, NY

Customer Success Manager at Campfire As a Customer Success Manager at Campfire, you will own a portfolio of customers and be responsible for driving adoption, retention, and long-term success. You ...

Reltio

Customer Success Manager

Farmington, NY

Customer Success Manager At Reltio ® , an SAP Company, we believe data should fuel your success in the enterprise AI era. Our Context Intelligence Platform turns fragmented data into a trusted ...

SPECTRUM

Customer Support Representative

Rochester, NY · On-site

$20 - $27.80/hr

Ability to work a variety of schedules including nights, weekends, and holidays * Language ... our success, supporting all aspects of their well-being at every stage of life. A qualified ...

Star Group LP

Customer Care Agent

Hopewell, NY · On-site

$18 - $20/hr

Must be flexible for weekday and weekend shifts Benefits: As a Customer Care Agent, you will be ... Our employees are one of the main keys to our continued success, therefore, we are committed to ...

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All JobsCustomer Success JobsWeekend Customer Success JobsWeekend Customer Success Jobs in Rochester, NY

Weekend Customer Success information

See Rochester, NY salary details

$11

$23

$46

How much do weekend customer success jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for weekend customer success in Rochester, NY is $23.89, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $24.90 per hour, depending on experience, location, and employer.

How to make 2000 a week working from home?

A Weekend Customer Success role can potentially earn $2000 a week by working multiple shifts, providing high-quality customer support, and developing specialized skills in communication and problem-solving. Increasing earnings may also involve taking on additional hours, gaining certifications, or working for companies with higher pay rates for customer success positions.

What job makes $10,000 a month without a degree?

A Weekend Customer Success role can potentially earn $10,000 a month through commission, bonuses, or high-value client management, especially in industries like SaaS or tech support. Success in such roles often depends on strong communication skills, experience, and the ability to handle complex customer needs, rather than formal degrees.

How much do CSMs usually make?

Customer Success Managers (CSMs) typically earn between $50,000 and $85,000 annually, depending on experience, location, and company size. In some cases, total compensation may include bonuses or commissions, especially in SaaS or tech industries. Entry-level CSMs generally start at lower salaries, while experienced professionals with certifications can earn higher wages.

How much does a CSM get paid?

A Customer Success Manager (CSM) typically earns between $50,000 and $90,000 annually, depending on experience, location, and company size. Entry-level CSMs may start at lower salaries, while experienced professionals with certifications can earn higher compensation, often including bonuses and benefits.

What is the difference between Weekend Customer Success vs Weekend Customer Support?

AspectWeekend Customer SuccessWeekend Customer Support
Primary FocusBuilding long-term client relationships and ensuring customer successProviding technical assistance and resolving immediate customer issues
Required SkillsCommunication, relationship management, product knowledgeTroubleshooting, technical knowledge, problem-solving
Work EnvironmentProactive engagement, strategic planningReactive support, issue resolution
Common CertificationsCustomer success certifications, CRM proficiencyTechnical support certifications, product-specific training

Weekend Customer Success focuses on fostering ongoing relationships and ensuring clients achieve their goals, while Weekend Customer Support primarily addresses immediate technical issues. Both roles require strong communication skills, but their daily tasks and objectives differ significantly.

What are the most commonly searched types of Customer Success jobs in Rochester, NY? The most popular types of Customer Success jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Weekend Customer Success jobs? Cities near Rochester, NY with the most Weekend Customer Success job openings:
Weekend Customer Success jobs near you
Customer Success Manager

Customer Success Manager

Campfire USA

Farmington, NY

Other

Posted 7 days ago

Job description

Customer Success Manager at Campfire

As a Customer Success Manager at Campfire, you will own a portfolio of customers and be responsible for driving adoption, retention, and long-term success. You will be the primary partner to finance and accounting teams, ensuring customers realize measurable value from Campfire and feel confident running their core financial operations on our platform.

You will work closely with Implementation, Product, Support, and Sales to deliver a best-in-class customer experience and identify opportunities for expansion and growth.

Key Responsibilities

  • Own post-implementation success for a portfolio of customers

  • Build strong relationships with Controllers, Accounting Managers, and Finance leaders

  • Drive adoption, engagement, and value realization across accounts

  • Proactively manage account health and identify churn risk

  • Lead QBRs, success planning, and ongoing check-ins

  • Manage renewals for your book of business

  • Identify and support expansion opportunities (seats, modules, entities, geographies, use cases)

  • Partner with Sales to scope and close upsell and cross-sell opportunities

  • Maintain accurate renewal forecasts and risk pipelines

  • Lead customer enablement sessions and workflow optimization reviews

  • Support rollout of new product features and modules

  • Ensure customers are following best practices and getting maximum value from Campfire

  • Partner closely with Implementation to ensure smooth handoffs and successful go-lives

  • Work with Support and Product to resolve issues and escalate customer feedback

  • Represent customer voice internally and help improve processes across the customer lifecycle

Experience & Qualifications

  • 3+ years of Customer Success or Account Management experience in B2B SaaS

  • Experience supporting finance, accounting, or operations teams strongly preferred

  • Bonus: ERP or accounting software experience (QuickBooks, Xero, Sage Intacct, NetSuite)

  • Strong technical aptitude and ability to learn complex platforms quickly

  • Bachelor's degree or equivalent experience

Personal Attributes

  • Customer-first mindset with strong ownership and accountability

  • Excellent communicator and relationship builder

  • Organized, proactive, and comfortable managing multiple accounts

  • Strong problem-solver who thrives in a fast-moving startup environment

  • Growth mindset and eagerness to learn and develop

Apply