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Vice President Customer Success Jobs in Rochester, NY

Monro

Automotive Divisional Vice President

Fairport, NY · On-site

$200K - $225K/yr

Proven success in leading geographically dispersed teams. * Proven experience exceeding financial ... Customer focus with ability to drive, train and mentor teams to deliver exceptional and consistent ...

VP Supply Corp

Technical Service Advisor

Rochester, NY · On-site

$80K - $90K/yr

Partner with sales, service, warranty, and product management teams to support customer success * Attend manufacturer training programs and stay current on new products and technologies Why Join VP ...

VP Supply Corp

Technical Service Advisor

Rochester, NY · On-site

$80K - $90K/yr

Partner with sales, service, warranty, and product management teams to support customer success * Attend manufacturer training programs and stay current on new products and technologies Why Join VP ...

VP Supply Corp.

Technical Service Advisor

Rochester, NY · On-site

$112K - $112K/yr

Partner with sales, service, warranty, and product management teams to support customer success * Attend manufacturer training programs and stay current on new products and technologies Why Join VP ...

The Kostelic Agency

VP of Operations

Shortsville, NY

$180K - $200K/yr

Job Title: VP of Operations Location: Shortsville, NY (80%+ on-site) Compensation: $185,000-$200 ... expanding its customer base, and building the operational infrastructure to support national ...

VP Supply Corp.

CDC Driver

Shortsville, NY · On-site

$25 - $27/hr

Job Type Full-time Description About VP Supply Corp VP Supply Corp is a leading distributor of ... customers. Our high-volume CDC (Central Distribution Center) will be the backbone of product ...

VP Supply Corp

CDC Driver

Shortsville, NY · On-site

$25 - $27/hr

Description About VP Supply Corp VP Supply Corp is a leading distributor of plumbing, HVAC, ... customers. Our high-volume CDC (Central Distribution Center) will be the backbone of product ...

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All JobsVice President Customer Success JobsVice President Customer Success Jobs in Rochester, NY

Vice President Customer Success information

See Rochester, NY salary details

$78.4K

$161K

$258.5K

How much do vice president customer success jobs pay per year?

As of Sep 6, 2026, the average yearly pay for vice president customer success in Rochester, NY is $161,041.00, according to ZipRecruiter salary data. Most workers in this role earn between $136,700.00 and $175,100.00 per year, depending on experience, location, and employer.

What does a vice president customer success do?

A Vice President of Customer Success is responsible for overseeing the strategies and teams that ensure customers achieve their desired outcomes with a company's products or services. They work to build strong customer relationships, improve retention rates, and drive customer satisfaction. This role typically involves managing customer success managers, analyzing customer feedback, and collaborating with other departments to enhance the customer experience. The VP of Customer Success also develops and implements programs that support customers throughout their journey, aiming to maximize value and minimize churn.

What are the key skills and qualifications needed to thrive as a vice president customer success?

To thrive as a Vice President Customer Success, you need a deep understanding of customer lifecycle management, strategic leadership experience, and a strong track record in driving customer retention and growth, typically supported by a bachelor's or master's degree. Familiarity with CRM platforms like Salesforce, customer success tools such as Gainsight, and data analytics systems is essential. Outstanding communication, empathy, and the ability to inspire and lead cross-functional teams set top performers apart. These skills are crucial for building long-term client relationships, ensuring customer satisfaction, and driving organizational revenue.

How does a vice president customer success typically collaborate with sales and product teams to enhance the customer journey?

A Vice President of Customer Success works closely with sales and product teams to ensure a smooth transition from onboarding to ongoing support. They often participate in cross-functional meetings to share customer feedback, align on product improvements, and develop strategies for upselling or renewal. By fostering open communication and shared goals, the VP ensures that customer needs are addressed holistically, leading to higher satisfaction and retention. This collaborative approach is vital for building long-term customer relationships and driving company growth.

What is the difference between Vice President Customer Success vs Customer Success Director?

AspectVice President Customer SuccessCustomer Success Director
Required CredentialsBachelor's degree, extensive experience in customer success, leadership skillsBachelor's degree, significant customer success experience, leadership abilities
Work EnvironmentExecutive leadership, strategic planning, cross-department collaborationTeam management, client engagement, operational oversight
Employer & Industry UsageUsed in large SaaS, tech, and enterprise companiesCommon in mid to large-sized organizations across various industries
Search & Comparison IntentHigh-level strategic role, leadership focusOperational management, team leadership

The Vice President Customer Success typically holds a senior leadership role focused on strategic planning and overall customer success initiatives. The Customer Success Director manages day-to-day operations and team performance. Both roles require customer success experience, but the VP is more strategic and cross-functional, while the Director is more operational and team-focused.

What are the most commonly searched types of Customer Success jobs in Rochester, NY?

The most popular types of Customer Success jobs in Rochester, NY are:

What are popular job titles related to Vice President Customer Success jobs in Rochester, NY?

For Vice President Customer Success jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Vice President Customer Success jobs in Rochester, NY look for?

The top searched job categories for Vice President Customer Success jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Vice President Customer Success jobs?

Cities near Rochester, NY with the most Vice President Customer Success job openings:

Vice President Customer Success jobs near you
Infographic showing various Vice President Customer Success job openings in Rochester, NY as of June 2026, with employment types broken down into 75% Full Time, 19% Part Time, 5% Contract, and 1% Nights. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $161,041 per year, or $77.4 per hour.

General Application - Join the VP Supply Talent Community

VP Supply Corp

Rochester, NY • On-site

Full-time

Re-posted 4 days ago

Job description

Description:

If you don’t see a current opening that matches your background or interests, we invite you to submit a General Application so our Talent Acquisition team can consider you for future roles.


VP Supply is a family-owned wholesale distributor specializing in plumbing, HVAC, electrical, industrial, and kitchen & bath products. With more than 20 branches across multiple states, we continue to grow and are always interested in meeting people who want to build long-term careers in operations, sales, customer service, design, and corporate support.


We regularly hire for roles in: 

  • Warehouse & Logistics
  • Customer Service & Counter Sales
  • Sales & Business Development
  • Showroom & Design
  • Corporate & Administrative
  • Branch Operations & Leadership
Requirements:

Strong candidates are typically:  

  • Team-oriented and dependable
  • Motivated to learn new skills
  • Comfortable working in fast-paced environments
  • Customer-focused and solutions-driven
  • Interested in stable, long-term career growth

Why VP Supply? 

  • You do not need industry experience to succeed here 
  • Monday–Friday schedules
  • Competitive pay and full benefits
  • Internal advancement opportunities
  • Family-owned culture with 60+ years of stability
  • Training and development provided in every role

What Happens After You Apply?

Your application will be reviewed by our Talent Acquisition team.
If your preferred location, interests, and experience align with a current or future opening, we will reach out to talk about next steps.