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Weekend Customer Success Manager Jobs in Rochester, NY

Campfire USA

Customer Success Manager

Farmington, NY · On-site

Customer Success Manager at Campfire As a Customer Success Manager at Campfire, you will own a portfolio of customers and be responsible for driving adoption, retention, and long-term success. You ...

Litera Corp.

Customer Success Manager

Farmington, NY · On-site

$65K - $79K/yr

Customer Success Manager Join Our Team at Litera: Where Legal Technology Meets Excellence Litera has been at the forefront of legal technology innovation for over 25 years, crafting legal software to ...

Reltio

Customer Success Manager

Farmington, NY · On-site

Customer Success Manager At Reltio ® , an SAP Company, we believe data should fuel your success in the enterprise AI era. Our Context Intelligence Platform turns fragmented data into a trusted ...

Brite

Customer Success Representative

Victor, NY · On-site

$65K - $80K/yr

The CSR is the face of Brite for our managed IT Clients and is required to be forward thinking ... Meet with STCs, Customer Success Manager, Service Delivery Managers, & Account Managers to ...

ShiftHop LLC

Facility Success Manager

Rochester, NY · On-site

$24.19 - $35.19/hr

ShiftHop is looking for a Facility Success Manager to join our team in our Rochester, NY office ... Oversee customer account management - Includes developing new business along with negotiating ...

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All JobsWeekend Customer Success Manager JobsWeekend Customer Success Manager Jobs in Rochester, NY

Weekend Customer Success Manager information

See Rochester, NY salary details

$32.1K

$82K

$138.1K

How much do weekend customer success manager jobs pay per year?

As of Jun 25, 2026, the average yearly pay for weekend customer success manager in Rochester, NY is $81,957.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,700.00 and $97,700.00 per year, depending on experience, location, and employer.

What is the difference between Weekend Customer Success Manager vs Part-Time Customer Support Specialist?

AspectWeekend Customer Success ManagerPart-Time Customer Support Specialist
CredentialsCustomer success certifications, relevant experienceBasic customer service skills, sometimes certifications
Work EnvironmentClient-facing, strategic engagement, remote or officeSupport center, call center, or remote
Employer & IndustryTech, SaaS, subscription servicesRetail, telecom, e-commerce
Search & Comparison IntentCustomer success roles, client retentionCustomer support, troubleshooting

The Weekend Customer Success Manager focuses on building long-term client relationships and ensuring customer retention, often requiring strategic skills and industry-specific certifications. In contrast, the Part-Time Customer Support Specialist handles day-to-day customer inquiries and troubleshooting. Both roles may be part-time or weekend-based but serve different functions within customer service and success strategies.

What are popular job titles related to Weekend Customer Success Manager jobs in Rochester, NY? For Weekend Customer Success Manager jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Weekend Customer Success Manager jobs in Rochester, NY look for? The top searched job categories for Weekend Customer Success Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Weekend Customer Success Manager jobs? Cities near Rochester, NY with the most Weekend Customer Success Manager job openings:
Weekend Customer Success Manager jobs near you
Customer Success Manager

Customer Success Manager

Campfire USA

Farmington, NY • On-site

Other

Posted 17 days ago

Job description

Customer Success Manager at Campfire

As a Customer Success Manager at Campfire, you will own a portfolio of customers and be responsible for driving adoption, retention, and long-term success. You will be the primary partner to finance and accounting teams, ensuring customers realize measurable value from Campfire and feel confident running their core financial operations on our platform.

You will work closely with Implementation, Product, Support, and Sales to deliver a best-in-class customer experience and identify opportunities for expansion and growth.

Key Responsibilities

  • Own post-implementation success for a portfolio of customers

  • Build strong relationships with Controllers, Accounting Managers, and Finance leaders

  • Drive adoption, engagement, and value realization across accounts

  • Proactively manage account health and identify churn risk

  • Lead QBRs, success planning, and ongoing check-ins

  • Manage renewals for your book of business

  • Identify and support expansion opportunities (seats, modules, entities, geographies, use cases)

  • Partner with Sales to scope and close upsell and cross-sell opportunities

  • Maintain accurate renewal forecasts and risk pipelines

  • Lead customer enablement sessions and workflow optimization reviews

  • Support rollout of new product features and modules

  • Ensure customers are following best practices and getting maximum value from Campfire

  • Partner closely with Implementation to ensure smooth handoffs and successful go-lives

  • Work with Support and Product to resolve issues and escalate customer feedback

  • Represent customer voice internally and help improve processes across the customer lifecycle

Experience & Qualifications

  • 3+ years of Customer Success or Account Management experience in B2B SaaS

  • Experience supporting finance, accounting, or operations teams strongly preferred

  • Bonus: ERP or accounting software experience (QuickBooks, Xero, Sage Intacct, NetSuite)

  • Strong technical aptitude and ability to learn complex platforms quickly

  • Bachelor's degree or equivalent experience

Personal Attributes

  • Customer-first mindset with strong ownership and accountability

  • Excellent communicator and relationship builder

  • Organized, proactive, and comfortable managing multiple accounts

  • Strong problem-solver who thrives in a fast-moving startup environment

  • Growth mindset and eagerness to learn and develop

Apply