Weekend Customer Success Manager Jobs in Rochester, NY

Under the general direction of the Director of Concurrent Enrollment, the K-12 Student Success Liaison serves as a contact and resource for K-12 partners, students, and parents. This grant-funded initiative seeks to provide students with access to the broad array of programs, services, and activities available at Finger Lakes Community College. The K-12 Student Success Liaison works collaboratively with other college offices and departments to maximize student potential in achieving academic goals. Works with county agencies to ensure the social/emotional wellbeing of students to maximize academic success.

The K-12 Student Success Liaison builds positive relationships with targeted K-12 schools through excellent customer service and provides encouragement and support to students. The K-12 Student Success Liaison requires knowledge of the broad spectrum of college operations.

This position serves FLCCs overall service area. Specific programming can be expected within Geneva and Waterloo school distrcits while also supporting districts in Yates and Seneca County.

FLCC is committed to diversity, equity and inclusion, and strives to provide an environment that embodies these principles. We strive to attract talented personnel from diverse backgrounds and traditions, particularly of race and ethnicity, gender, gender identity, sexual orientation, nationality, culture, religion, worldview and physical and mental abilities. As such, applicants from historically under-represented groups are highly encouraged to apply.

This is a full-time, grant-funded position.

Qualifications:

1. Educational Background: Bachelors Degree in Education, Counseling, Psychology, Sociology, or a closely related field. Masters Degree Preferred.

2. Experience Required: Minimum 3 years of experience in K-12 or higher education instruction, guidance, or advisement. Candidate must have or be willing to attain notary public certification. Experience in equity-minded work and/or understanding of diverse identities such as race, ethnicity, socioeconomic level, sexual orientation, and individuals with different academic preparation levels. Must be willing to travel locally. Limited evening and weekend assignments should be expected.

3. Experience Preferred: Experience in educational programs for low-income, first-generation, underrepresented student groups, or other at-risk students. Demonstrated knowledge of intervention strategies that address middle school-to-high school transition challenges or high school-to-college transition challenges.

Specific Functions:

1. Provides students with information about the college and promotes relevant programs, particularly Concurrent Enrollment (Gemini), Early College Scholars, and related Early College programs and pathways to degree programs and workforce training

2. Works with K-12 partners, to build individual academic plans for program participants

3. Collaborates with school district personnel to maximize student success within the high school and college programs

4. Increases awareness of FLCC programs and supports to various student populations related to the K-12 partners

5. Coordinates student success programs and initiatives to promote a culture of persistence that leads to increased retention and program completion

6. Provides students with information, guidance, and registration assistance regarding Early College opportunities

7. Plays an active role in registering, advising, and assisting students participating in Early College programs and assisting with transition to postsecondary studies

8. Collects and monitors student progress data and implements a communication plan and intervention strategy to address student needs

9. Coordinates with campus partners related to Admissions, Advising, Financial Aid, Workforce and Career Solutions, and Student Life to provide students with resources for successful transition to postsecondary studies

10. Maintains, updates, and distributes resources materials for college departments, K-12 partners, students, and parents

11. Provides proactive, personalized, and integrated engagement with program participants

12. Initiates communication and engage in ongoing outreach with students via phone, text, email, and one-on-one contacts to maintain and establish relationships for the purpose of retaining student participants

13. Monitors and provides outreach using the early alert system and provides academic guidance. Requires discrete handling of sensitive data and confidential information

14. Provides program participants with robust orientation and informational sessions

15. Performs other duties as assigned by the Director of Concurrent Enrollment

PHYSICAL REQUIREMENTS:
In accordance with the Americans with Disabilities Act, this job description contains only qualifications that are required, with or without a reasonable accommodation.

1. Must be able to remain in a stationary position 50% of the time

2. Ability to communicate accurate information and ideas so others will understand.

3. Ability to move office supplies up to 10 pounds.

4. Ability to travel locally.

Benefits and Salary Range

Applicants receiving benefits through the New York State Retirement System should review state regulations regarding post-retirement employment. This position is not eligible for employment under a Section 211 waiver.

1. Competitive starting salary in the range of $54,388 to $57,107 and is commensurate with qualifications

2. Flexible work schedule available upon completion of training; some on site work required at the Canandaigua campus

3. NYS retirement or Optional SUNY Retirement Program

4. SUNY Voluntary Savings Plan

5. Comprehensive Health and Dental Insurance through Excellus BCBS

6. FSA

7. 21 days of annual leave, 12 sick days, and 13.5 holidays annually

8. FLCC Tuition Waiver for employee and dependents

9. Tuition assistance 4-year institutions

Special Notes: Visa sponsorship is not available for this position. If you currently need sponsorship or will need it in the future to maintain employment authorization, you do not meet eligibility requirements.

Application Instructions:

Applicants interested in applying MUST submit the following documents via online:

1. Resume/Cv

2. Cover letter

Applications will only be accepted online.

Finger Lakes Community College does not discriminate against any employee, applicant for employment, student or applicant for admission based on an individuals race, color, national origin, religion, creed, age, disability, sex, gender identification, gender expression, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, veteran status, domestic violence victim status, criminal conviction or any other category protected by law. The College adheres to all federal and state civil rights laws prohibiting discrimination in public institutions of higher education.