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Scaled Customer Success Manager Jobs in Rochester, NY

Webbing

Customer Success Manager

York, NY · On-site +1

Description The Customer Success Manager (CSM) manages a portfolio of strategic customers across the United States, ensuring they achieve measurable business value from Webbing's connectivity ...

Brite

Customer Success Representative

Victor, NY · On-site

$65K - $80K/yr

The CSR is the face of Brite for our managed IT Clients and is required to be forward thinking ... Meet with STCs, Customer Success Manager, Service Delivery Managers, & Account Managers to ...

ShiftHop LLC

Facility Success Manager

Rochester, NY · On-site

$24.19 - $35.19/hr

ShiftHop is looking for a Facility Success Manager to join our team in our Rochester, NY office ... Oversee customer account management - Includes developing new business along with negotiating ...

Hiremore

Project success manager

Rochester, NY · On-site

... hiring success. By combining a global network of sourcing professionals with our innovative ... Develops new products by identifying potential customer verticals, conducting market research ...

Hiremore

Project success manager

Rochester, NY · On-site

... hiring success. By combining a global network of sourcing professionals with our innovative ... Develops new products by identifying potential customer verticals, conducting market research ...

Webbing

CSM Team Lead

York, NY · On-site +1

Description The Webbing Customer Success Manager Team Lead is responsible for managing the post-sales customer relationship with Webbing's top accounts while leading and mentoring the NAM Customer ...

Cotality

Sr. Director Client Delivery

Rochester, NY

$209K/yr

Partner with product, technology, and customer success teams to evolve delivery frameworks ... Proven experience managing large-scale, complex enterprise implementations with multiple ...

Amteck, LLC

Project Manager

Henrietta, NY · On-site

Lead Large-Scale Electrical Construction Projects for One of the Nation's Top 50 Electrical ... Build and maintain strong client relationships while ensuring exceptional customer service * Manage ...

Webbing

Head of Sales Americas

York, NY · On-site +1

The Role We are hiring a hands-on sales leader to build, run, and scale the Americas business. This ... Enterprise customers can manage, monitor, and optimize data usage in real-time with Webbing ...

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All JobsScaled Customer Success JobsScaled Customer Success Manager JobsScaled Customer Success Manager Jobs in Rochester, NY

Scaled Customer Success Manager information

See Rochester, NY salary details

$32.1K

$82K

$138.1K

How much do scaled customer success manager jobs pay per year?

As of Jul 27, 2026, the average yearly pay for scaled customer success manager in Rochester, NY is $81,957.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,700.00 and $97,700.00 per year, depending on experience, location, and employer.

Will AI replace CSM?

AI cannot fully replace Customer Success Managers (CSMs), as their role involves building relationships, understanding client needs, and providing personalized support that requires emotional intelligence and complex problem-solving. While AI tools can automate routine tasks and data analysis, CSMs will continue to be essential for strategic engagement and customer retention. Success in this role often depends on skills in communication, empathy, and industry knowledge, which are difficult for AI to replicate fully.

What is a scaled Customer Success Manager?

A scaled Customer Success Manager is a role focused on managing customer relationships at a larger volume, often using automation tools and standardized processes to support a broader customer base efficiently. This position typically involves leveraging customer data, CRM systems, and cross-functional collaboration to ensure customer retention and satisfaction at scale.

What is a typical CSM salary?

A typical salary for a Scaled Customer Success Manager (CSM) ranges from $70,000 to $120,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-demand industries may earn higher compensation, often supplemented with bonuses or commissions. Skills in customer relationship management tools and certifications can also influence salary levels.

What jobs make $3,000 a month without a degree?

A scaled Customer Success Manager can earn around $3,000 a month through remote work, strong communication skills, and experience with customer relationship management (CRM) tools. Many entry-level or freelance roles in sales, tech support, or administrative positions also offer similar pay without requiring a degree, especially with relevant certifications or skills. Salary varies based on industry, location, and experience.

What are the key skills and qualifications needed to thrive as a Scaled Customer Success Manager, and why are they important?

To thrive as a Scaled Customer Success Manager, you need expertise in customer relationship management, data analysis, and a solid understanding of SaaS products, often supported by a bachelor's degree in business or a related field. Familiarity with CRM systems like Salesforce, customer success platforms such as Gainsight or Totango, and proficiency in tools for automation and reporting are typically required. Outstanding communication, problem-solving abilities, and the ability to manage multiple accounts efficiently are key soft skills for excelling in this role. These skills ensure that customer needs are proactively addressed at scale, driving retention and long-term business growth.

How does a Scaled Customer Success Manager typically balance supporting a large customer portfolio while maintaining personalized engagement?

A Scaled Customer Success Manager is responsible for managing a high volume of customer accounts, often leveraging technology and automation to ensure proactive communication and support. While they may not provide the same level of one-on-one interaction as traditional CSMs, they use targeted campaigns, webinars, and digital resources to deliver value at scale. Success in this role requires strong organizational skills and the ability to analyze customer data to identify trends and prioritize outreach. Collaboration with sales, product, and support teams is common to address customer needs efficiently and improve overall satisfaction.
What are popular job titles related to Scaled Customer Success Manager jobs in Rochester, NY? For Scaled Customer Success Manager jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Scaled Customer Success Manager jobs in Rochester, NY look for? The top searched job categories for Scaled Customer Success Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Scaled Customer Success Manager jobs? Cities near Rochester, NY with the most Scaled Customer Success Manager job openings:
Scaled Customer Success Manager jobs near you
Infographic showing various Scaled Customer Success Manager job openings in Rochester, NY as of July 2026, with employment types broken down into 77% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $81,957 per year, or $39.4 per hour.

Customer Success Manager

Webbing

York, NY • On-site, Remote

Full-time

Posted 16 days ago

Job description

Description
The Customer Success Manager (CSM) manages a portfolio of strategic customers across the United States, ensuring they achieve measurable business value from Webbing's connectivity solutions while building long-term partnerships. The CSM serves as the trusted advisor throughout the customer lifecycle-from deployment and onboarding through adoption, growth, and renewal-working closely with Sales, Product, Engineering, Customer Operations, and Support.
Key Responsibilities:
Customer Success Management
  • Build trusted relationships with customer stakeholders and executive sponsors.
  • Develop and execute Customer Success Plans aligned with customer business objectives.
  • Drive customer adoption, retention, satisfaction, and long-term growth.
  • Monitor customer health, usage trends, and business outcomes.
  • Identify customer risks and proactively lead mitigation plans.
  • Act as the primary customer advocate within Webbing.

Customer Lifecycle Management
  • Coordinate customer onboarding and deployment activities.
  • Ensure successful implementation of Webbing products and services.
  • Conduct regular customer cadence meetings.
  • Lead Executive Business Reviews (EBRs) and strategic planning sessions.
  • Track commitments and ensure timely follow-up on action items.

Business Growth
  • Partner with Sales to identify expansion and cross-sell opportunities.
  • Support strategic account planning and customer growth initiatives.
  • Promote adoption of new products and platform capabilities.

Operational Excellence
  • Maintain accurate customer records and Salesforce account hygiene.
  • Document customer architecture, stakeholders, and success plans.
  • Monitor SIM usage, data consumption, and service trends.
  • Coordinate operational requests with Customer Operations and Support.
  • Ensure timely communication during incidents and major service events.

Customer Site Visits
  • Travel regularly to customer locations across the United States.
  • Conduct on-site Executive Business Reviews, workshops, deployment meetings, and relationship-building visits.
  • Strengthen executive relationships through face-to-face engagement.
  • Support strategic customer initiatives and key business milestones.

Requirements
  • 5+ years of experience in Customer Success, Account Management, Technical Account Management, Project Management, or similar customer-facing roles.
  • Experience managing enterprise or B2B customers.
  • Excellent communication, presentation, and relationship-building skills.
  • Strong organizational, analytical, and project management abilities.
  • Experience with Salesforce or similar CRM platforms.
  • Professional English (spoken and written).
  • Willingness to travel up to for customer meetings, Executive Business Reviews, deployments, and site visits.

Preferred Qualifications
  • Experience in IoT Connectivity, Telecommunications, Enterprise Mobility, SaaS, or Automotive Connectivity.
  • Experience managing strategic or global enterprise customers.
  • Knowledge of APIs, eSIM technologies, or connectivity platforms

About Webbing
Founded in early 2010, Webbing is a global data MVNO that delivers enterprise grade, global connectivity and IoT services across more than 200 countries and 600+ mobile carriers' networks. Webbing's secured network delivers network protection and web content intelligence.
Enterprise customers can manage, monitor, and optimize data usage in real-time with Webbing's powerful software platform. Gain visibility by application type and have the power to white list applications and limit non-business applications with the click of a button, saving money and improving compliance.
What we offer
  • The opportunity for professional development within a reputable international innovative and growing company.
  • The opportunity to join a team of highly professional specialists in an international environment.
  • Fully remote role
  • Medical benefits

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