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Customer Success Associate Remote Jobs in Rochester, NY

InsCipher

Tax Associate

Geneseo, NY · Remote

$21 - $26/hr

At InsCipher, our commitment to our customers is what drives us. Ours is a culture of innovation ... Remote to join our team. Under the direction of the Filing Services Team Lead this role will be ...

InsCipher

Tax Associate

Rochester, NY · Remote

$21 - $26/hr

At InsCipher, our commitment to our customers is what drives us. Ours is a culture of innovation ... Remote to join our team. Under the direction of the Filing Services Team Lead this role will be ...

ConServe

Customer Service Associate

Fairport, NY · Remote

$13.75 - $19/hr

Our Customer Service Associate will initiate first party calls on behalf of our clients with ... remote environment. Essential Duties & Responsibilities: * Act as our client's representative by ...

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All JobsCustomer Success Associate JobsCustomer Success Associate Remote JobsCustomer Success Associate Remote Jobs in Rochester, NY

Customer Success Associate Remote information

See Rochester, NY salary details

$18.3K

$52.3K

$91.8K

How much do customer success associate remote jobs pay per year?

As of Jun 9, 2026, the average yearly pay for customer success associate remote in Rochester, NY is $52,285.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $64,600.00 per year, depending on experience, location, and employer.

What is a Customer Success Associate (Remote)?

A Customer Success Associate (Remote) is a professional who works from a remote location to help customers achieve their goals with a company's products or services. Their responsibilities often include onboarding new clients, providing support, addressing customer concerns, and ensuring satisfaction to promote retention and loyalty. They act as a bridge between the customer and the company, helping to solve problems and providing guidance. Effective communication and problem-solving skills are essential in this role. Working remotely allows greater flexibility but also requires strong self-motivation and time management.

What is the difference between Customer Success Associate Remote vs Customer Support Specialist?

AspectCustomer Success Associate RemoteCustomer Support Specialist
Primary FocusBuilding long-term customer relationships and ensuring product adoptionHandling technical issues and resolving customer inquiries
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, problem-solving, communication
Work EnvironmentRemote, collaborative with sales and success teamsRemote or on-site, technical support teams
Common CertificationsCustomer success or account management certificationsTechnical support or IT certifications

While both roles involve customer interaction, a Customer Success Associate Remote focuses on fostering ongoing relationships and ensuring customer satisfaction, whereas a Customer Support Specialist primarily addresses technical issues and troubleshooting. Understanding these differences helps candidates choose the role that aligns with their skills and career goals.

How does a Customer Success Associate working remotely typically collaborate with other teams to resolve client issues?

As a remote Customer Success Associate, collaboration with teams such as Sales, Product, and Support is often conducted through digital communication tools like Slack, Zoom, or project management platforms. You’ll regularly coordinate with these departments to gather information, escalate technical issues, and ensure customer concerns are thoroughly addressed. Effective communication and timely follow-ups are essential, as remote work relies heavily on clear documentation and proactive updates. Building strong virtual relationships with colleagues helps streamline the resolution process and enhances the overall customer experience.

What are the key skills and qualifications needed to thrive as a Customer Success Associate (Remote), and why are they important?

To thrive as a Customer Success Associate (Remote), you need strong problem-solving abilities, customer service experience, and often a bachelor's degree in business or a related field. Familiarity with CRM systems like Salesforce or HubSpot, as well as proficiency in communication and support platforms, is typically required. Outstanding interpersonal skills, adaptability, and proactive communication set top performers apart in this role. These skills ensure customers receive effective support and build loyalty, driving retention and satisfaction in a virtual environment.
What are the most commonly searched types of Customer Success Remote jobs in Rochester, NY? The most popular types of Customer Success Remote jobs in Rochester, NY are:
What are popular job titles related to Customer Success Associate Remote jobs in Rochester, NY? For Customer Success Associate Remote jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Customer Success Associate Remote jobs in Rochester, NY look for? The top searched job categories for Customer Success Associate Remote jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Customer Success Associate Remote jobs? Cities near Rochester, NY with the most Customer Success Associate Remote job openings:
Customer Success Associate Remote jobs near you
Infographic showing various Customer Success Associate Remote job openings in Rochester, NY as of May 2026, with employment types broken down into 84% Full Time, 15% Part Time, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $52,285 per year, or $25.1 per hour.
Customer Success Sales Manager

Customer Success Sales Manager

CADimensions, Inc.

Rochester, NY • On-site, Remote

$50K - $60K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

CUSTOMER SUCCESS SALES EXECUTIVE

At CADimensions, we believe great sales is about more than closing deals — it's about building trusted partnerships and helping customers solve real challenges. Our Account Managers are at the forefront of that mission, connecting innovative technology with the people who need it most.

We're looking for a driven, relationship-focused Customer Success Sales Executive to grow and manage a portfolio of customers, uncover new opportunities, and deliver solutions that create real impact. This role is perfect for someone who is curious, resilient, and motivated by both winning new business and helping customers succeed long-term.

WHAT YOU WILL BE DOING:

  • Build and manage strong relationships within a defined set of accounts, serving as a trusted advisor to customers.
  • Prospect and generate new opportunities within existing accounts and targeted prospects.
  • Own the full sales cycle, including identifying opportunities, progressing deals, forecasting, and closing business.
  • Partner closely with customers to understand their needs and align solutions that drive value.
  • Maintain accurate and up-to-date activity, pipeline, and forecasting within HubSpot CRM.
  • Collaborate with internal teams (technical, marketing, and leadership) to deliver a seamless customer experience.
  • Continuously develop product knowledge, including certifications in Dassault Systèmes or other vendor solutions.
  • Stay proactive and persistent in follow-up to ensure opportunities move forward and customers stay engaged.
  • Contribute to team success by sharing insights, best practices, and supporting overall sales initiatives.

WHAT YOU NEED TO BE SUCCESSFUL:

  • Bachelor's degree in Business, Engineering, or related field (or equivalent experience)
  • 2–3 years of sales experience, including prospecting and closing business
  • Strong ability to build relationships and earn trust with customers
  • Self-motivated with strong problem-solving and critical thinking skills
  • Excellent communication, organization, and follow-through
  • Ability to collaborate effectively across teams to drive results

PREFERRED QUALIFICATIONS:  

  • Experience selling CAD, engineering, or manufacturing solutions
  • Familiarity with SOLIDWORKS or similar platforms
  • Experience using HubSpot CRM
  • Proven track record of generating pipeline and closing new business
  • Experience with solution-based or consultative sales approaches

PERKS OF WORKING AT CADIMENSIONS

  • Competitive Compensation: $50,000 – $60,000 base salary plus commission
  • Health Benefits: Medical, dental, and vision coverage, including a medical plan option where CADimensions pays 100%.
  • 401(k) with Immediate Matching: Company match available with no waiting period, helping you start building for the future right away.
  • Generous Time Off: Paid time off to recharge that increase every year, plus dedicated paid volunteer time so you can give back to causes that matter to you.
  • Flexibility: Remote work environment with the ability to work where you're most productive.
  • Growth Opportunities: The chance to develop your technical and business systems expertise while working closely with teams across the organization.
  • Great Culture: A collaborative team environment recognized as a Great Place to Work, where people genuinely support each other and enjoy what they do.

ABOUT US 
CADimensions, Inc. is the premier provider of innovative tools and solutions for the Engineering and Manufacturing community. We partner with industry leaders to offer state-of-the-art CAD software, 3D printing technologies, and comprehensive consulting services. Our mission is to empower our clients to bring their visions to life by enhancing efficiency and fostering creativity. Whether it's through advanced design services, cutting-edge additive manufacturing, or expert training and support, CADimensions is dedicated to driving success and innovation for our customers. Join us and be a part of a dynamic team that is shaping the future of engineering and manufacturing. 

Visit us at CADimensions to learn more about our products and services.

EQUAL OPPORTUNITY EMPLOYER
CADimensions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other legally protected characteristic.