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Customer Success Associate Remote Jobs in Rochester, NY

HHUNY, Inc.

Help Desk Support Specialist

Rochester, NY · Remote

$25 - $28.85/hr

Serves as the first line of assistance with customers in addressing technical issues. This role ... This position is fully remote, however, on limited occasion there may be a requirement to meet in ...

Ralliant

Regional Sales Manager

Fairport, NY · On-site +1

Qualitrol associates enjoy the autonomy, breadth of responsibility, and creativity that are typical ... This is a remote position but Candidates should live in the Southeast of the US (TN, NC, SC, LA, MS ...

LaBella Associates

Civil Engineer

Rochester, NY · On-site +1

$65K - $85K/yr

LaBella Associates was established in 1978 and has been voted a Top Workplace for the last five ... Flexible work arrangements, including hybrid or remote options, may be available for candidates ...

EVERGREEN

Territory Manager

Rochester, NY · Remote

... customers * Digital platform for communication, merchandising ideas, product videos, and success ... Remote showroom tours using best-in-class technology * AMR (Autonomous Mobile Robots) supporting ...

University of Rochester

Clm Resolution Rep III

Rochester, NY · Remote

$19.62 - $26.49/hr

Remote Work - New York, Albany, New York, United States of America, 12224 Opening: Worker Subtype ... Associate degree and 2 years of related relevant experience; or equivalent combination of education ...

PuroClean

Social Media Managers 2026

Rochester, NY · On-site +1

$3K/mo

... success. This is a remote position. Compensation: $3,900.00 per month "We Build Careers" - Steve ... customers, communities, and each other. Culture is very important to us. We want to make sure that ...

Keenfinity

FP&A and Reporting Lead

Fairport, NY · On-site +1

$81K - $101K/yr

... our associates, dealers, distributors, and customers alike. The new Radionix vision - Mission ... Proven success leading financial reporting and planning functions in a multinational or matrixed ...

Keenfinity

FP&A and Reporting Lead

Fairport, NY · On-site +1

$81K - $101K/yr

... our associates, dealers, distributors, and customers alike. The new Radionix vision - Mission ... Proven success leading financial reporting and planning functions in a multinational or matrixed ...

ShiftHop LLC

Director of Operations

Rochester, NY · Remote

$85K - $135K/yr

This is a remote position with a residency requirement of Rochester, New York. The ideal candidate ... Advanced computer skills, including Microsoft Outlook, Excel, and ERP/CRM systems * Bachelor ...

Keenfinity

Controller - Radionix, LLC

Fairport, NY · On-site +1

$120K - $130K/yr

... our associates, dealers, distributors, and customers alike. The new Radionix vision - Mission ... Remote Security Manger app. Fairport, NY is the headquarters for the Radionix sales & marketing ...

Mindex

Cloud Engineer - Remote

Rochester, NY · Remote

$7K - $120K/yr

Strong focus on exceptional customer service. * Aptitude and desire to work in a highly ... Licenses & Certifications: * AWS Certified CloudOps Engineer - Associate or equivalent ...

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All JobsCustomer Success Associate JobsCustomer Success Associate Remote JobsCustomer Success Associate Remote Jobs in Rochester, NY

Customer Success Associate Remote information

See Rochester, NY salary details

$18.3K

$52.3K

$91.8K

How much do customer success associate remote jobs pay per year?

As of Jun 9, 2026, the average yearly pay for customer success associate remote in Rochester, NY is $52,285.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $64,600.00 per year, depending on experience, location, and employer.

What is a Customer Success Associate (Remote)?

A Customer Success Associate (Remote) is a professional who works from a remote location to help customers achieve their goals with a company's products or services. Their responsibilities often include onboarding new clients, providing support, addressing customer concerns, and ensuring satisfaction to promote retention and loyalty. They act as a bridge between the customer and the company, helping to solve problems and providing guidance. Effective communication and problem-solving skills are essential in this role. Working remotely allows greater flexibility but also requires strong self-motivation and time management.

What is the difference between Customer Success Associate Remote vs Customer Support Specialist?

AspectCustomer Success Associate RemoteCustomer Support Specialist
Primary FocusBuilding long-term customer relationships and ensuring product adoptionHandling technical issues and resolving customer inquiries
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, problem-solving, communication
Work EnvironmentRemote, collaborative with sales and success teamsRemote or on-site, technical support teams
Common CertificationsCustomer success or account management certificationsTechnical support or IT certifications

While both roles involve customer interaction, a Customer Success Associate Remote focuses on fostering ongoing relationships and ensuring customer satisfaction, whereas a Customer Support Specialist primarily addresses technical issues and troubleshooting. Understanding these differences helps candidates choose the role that aligns with their skills and career goals.

How does a Customer Success Associate working remotely typically collaborate with other teams to resolve client issues?

As a remote Customer Success Associate, collaboration with teams such as Sales, Product, and Support is often conducted through digital communication tools like Slack, Zoom, or project management platforms. You’ll regularly coordinate with these departments to gather information, escalate technical issues, and ensure customer concerns are thoroughly addressed. Effective communication and timely follow-ups are essential, as remote work relies heavily on clear documentation and proactive updates. Building strong virtual relationships with colleagues helps streamline the resolution process and enhances the overall customer experience.

What are the key skills and qualifications needed to thrive as a Customer Success Associate (Remote), and why are they important?

To thrive as a Customer Success Associate (Remote), you need strong problem-solving abilities, customer service experience, and often a bachelor's degree in business or a related field. Familiarity with CRM systems like Salesforce or HubSpot, as well as proficiency in communication and support platforms, is typically required. Outstanding interpersonal skills, adaptability, and proactive communication set top performers apart in this role. These skills ensure customers receive effective support and build loyalty, driving retention and satisfaction in a virtual environment.
What are the most commonly searched types of Customer Success Remote jobs in Rochester, NY? The most popular types of Customer Success Remote jobs in Rochester, NY are:
What are popular job titles related to Customer Success Associate Remote jobs in Rochester, NY? For Customer Success Associate Remote jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Customer Success Associate Remote jobs in Rochester, NY look for? The top searched job categories for Customer Success Associate Remote jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Customer Success Associate Remote jobs? Cities near Rochester, NY with the most Customer Success Associate Remote job openings:
Customer Success Associate Remote jobs near you
Service Associate - Insurance Services, H&B (Renewal Processing)

Service Associate - Insurance Services, H&B (Renewal Processing)

Paychex

Rochester, NY • On-site, Remote

$18/hr

Other

Medical, Retirement, PTO

Posted 4 days ago

Paychex rating

7.3

Company rating: 7.3 out of 10

Based on 155 frontline employees who took The Breakroom Quiz

192nd of 426 rated business services

Job description

Join Us at Paychex

Imagine your future with us! Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses. Our digital HR technology and advisory solutions cater to the changing needs of employers and their employees. With our award-winning training and endless opportunities for growth and development, you can build a lifelong career with us. We pride ourselves on fostering an inclusive and innovative culture. Our leaders are here to support your career journey; they and our dedicated employees embody the values that drive us to support each other, our clients, and our communities. Join us to pursue your passion and unleash your potential.

Overview

Under a significant level of guidance and direction, provides customer service for one Paychex product. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance with Paychex policies and procedures.

Responsibilities
  • Delivers quality service to Paychex clients via phone, email, chat, and other avenues
  • Develops and maintains a basic working knowledge of a single Paychex product
  • Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
  • Performs data input, maintaining strong prioritization and organization
  • Documents all interactions
Qualifications
  • Associate's Degree - Preferred
Compensation

In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $18/hr. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.

Live the Paychex Values
  • Act with uncompromising integrity.
  • Provide outstanding service and build trusted relationships.
  • Drive innovation in our products and services and continually improve our processes.
  • Work in partnership and support each other.
  • Be personally accountable and deliver on commitments.
  • Treat each other with respect and dignity.
What's in it for you?
  • We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.
  • We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.
  • We value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.
  • We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.
  • We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.

Note: The benefits described apply to full-time employees. Benefits for part-time, contract, and intern roles may vary.

Not sure if you meet every requirement? At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us. Paychex is an equal opportunity employer. We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.

What Paychex employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Paychex logo

About Paychex

Sourced by ZipRecruiter

Consult with America's businesses, leveraging Paychex key referral channels and partnerships to educate stakeholders on our services, and provide consultative solutions to increase market share and drive revenue.

Industry

Human resources consulting services

Company size

10,000+ Employees

Headquarters location

Rochester, NY, US

Year founded

1971

Social media

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