ZipRecruiter

Log In

1

Client Success Analyst Jobs in Rochester, NY (NOW HIRING)

CallTower, Inc.

Client Success Manager

Rochester, NY

$68K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Description Job Purpose The Client Success Manager will fill a key position at CallTower by being a ... Skilled with creation of reports and analyzing large data sets; Salesforce.com report/dashboard ...

CallTower Inc

Client Success Manager

Rochester, NY · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Purpose The Client Success Manager will fill a key position at CallTower by being a customer ... analyzing large data sets; Salesforce.com report/dashboard building experience preferred. • ...

CallTower, Inc.

Client Success Manager

Rochester, NY

$68K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Description Job Purpose The Client Success Manager will fill a key position at CallTower by being a ... Skilled with creation of reports and analyzing large data sets; Salesforce.com report/dashboard ...

Brite

Customer Success Representative

Victor, NY · On-site

$65K - $80K/yr

Responsible for analyzing past service tickets and alerts for your assigned customers and ... Create service tickets to address client issues and following established procedures for service ...

Gallagher

Client Service Director

Batavia, NY

... success. * Identify opportunities to improve client retention and satisfaction by analyzing client needs and recommending additional services or coverage. * Oversee multiple tasks and ...

Pwc

MDM Senior Architect-Senior Manager

Rochester, NY · On-site

$124K - $280K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Industry/Sector Not Applicable Specialism Data, Analytics & AI Management Level Senior Manager ... You utilize your proficiency in MDM platforms and data management to drive client success and ...

adMarketplace, Inc.

Director, Advertiser Sales

Rochester, NY · On-site

$150 - $180/hr

  • Retirement

Work closely with internal teams--including marketing, client success, and product--to deliver ... Analytical & Results-Driven * Data-driven approach to sales strategy and client recommendations

TransPerfect

Client Services Associate

Rochester, NY · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

... business success. If this sounds like you, we would love to hear from you! We offer career ... Exceptional problem solving and analytical skills * Customer service and/or project management ...

Butler/Till, Inc.

Information Analyst III

Rochester, NY · On-site +1

$58K - $92K/yr

  • PTO

SUMMARY The Information Analyst plays a vital role in distilling raw data into actionable insights ... and agency success. CORE COMPETENCIES * CUSTOMER FOCUS/CLIENT INTIMACY: seeking to understand ...

MRB Group

Economic Development Analyst

Rochester, NY · On-site

... success is rewarded with opportunities for additional autonomy and development. We are ... Other responsibilities will include grant writing and supporting the management of client ...

MRB Group

Economic Development Analyst

Rochester, NY · On-site

... success is rewarded with opportunities for additional autonomy and development. We are ... Other responsibilities will include grant writing and supporting the management of client ...

next page

Showing results 1-20

All JobsClient Success Analyst JobsClient Success Analyst Jobs in Rochester, NY

Client Success Analyst information

See Rochester, NY salary details

$16

$25

$39

How much do client success analyst jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for client success analyst in Rochester, NY is $25.26, according to ZipRecruiter salary data. Most workers in this role earn between $19.66 and $28.46 per hour, depending on experience, location, and employer.

What is a client success analyst?

A Client Success Analyst is a professional who ensures that clients achieve their desired outcomes while using a company's products or services. They act as a bridge between the client and the company, providing support, troubleshooting issues, and identifying opportunities for clients to maximize value. Their responsibilities often include onboarding new clients, analyzing client data to track satisfaction and success, and collaborating with internal teams to resolve client concerns. Ultimately, they help foster long-term client relationships and drive customer retention.

How does a client success analyst typically collaborate with other departments to address client needs?

Client Success Analysts frequently work cross-functionally, partnering with teams such as Sales, Product, and Support to ensure client satisfaction. They often act as the main point of contact for client feedback, relaying concerns or feature requests to the appropriate internal teams. This collaboration helps drive process improvements, resolve issues efficiently, and ensures the client's voice is heard throughout the organization. Effective communication and relationship-building skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a client success analyst, and why are they important?

To thrive as a Client Success Analyst, you need strong analytical abilities, customer relationship management skills, and a bachelor’s degree in business, marketing, or a related field. Familiarity with CRM software (such as Salesforce), data analysis tools, and project management systems is typically required. Excellent communication, problem-solving, and adaptability are crucial soft skills for building trust and proactively addressing client needs. These qualifications enable analysts to deliver value, foster long-term client satisfaction, and drive business growth.

What is the difference between Client Success Analyst vs Customer Support Specialist?

AspectClient Success AnalystCustomer Support Specialist
Required CredentialsBachelor's degree often in business, marketing, or related fields; certifications in customer success or CRM toolsHigh school diploma or equivalent; some roles prefer certifications in customer service or product knowledge
Work EnvironmentCollaborative, strategic, client-facing roles within SaaS or service companiesSupport-focused, troubleshooting, and issue resolution in call centers or online support platforms
Employer & Industry UsageUsed in SaaS, tech, and service industries to enhance client retention and satisfactionCommon across retail, telecom, tech, and service sectors for direct customer assistance

The main difference is that a Client Success Analyst focuses on proactive engagement, retention, and strategic account management, while a Customer Support Specialist handles reactive issue resolution and technical support. Both roles require strong communication skills, but the Client Success Analyst typically works more strategically to ensure long-term client success.

What are popular job titles related to Client Success Analyst jobs in Rochester, NY?

For Client Success Analyst jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Client Success Analyst jobs in Rochester, NY look for?

The top searched job categories for Client Success Analyst jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Client Success Analyst jobs?

Cities near Rochester, NY with the most Client Success Analyst job openings:

Client Success Analyst jobs near you
Infographic showing various Client Success Analyst job openings in Rochester, NY as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $52,539 per year, or $25.3 per hour.

Client Success Manager

CallTower, Inc.

Rochester, NY

$68K - $80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

Description

Job Purpose

The Client Success Manager will fill a key position at CallTower by being a customer advocate and responsible for the satisfaction and growth of our Gold (6k MRR-16K MRR) existing customer base. The individual will play an active role in building partnerships with the accounts assigned to the Client Success Manager. This individual will reach into our customer organizations and build strong relationships with key points of contact. This role will manage many high- revenue accounts in accordance with our Client Success Program.


The Client Success Manager will work with cross-functional teams to respond to customer requests and address escalated issues. This individual will lead the Client Success Program as outlined for the customer based on account status maintaining accurate and up-to-date records in Salesforce. This individual will to take ownership of customers' requests/issues and act with a sense of urgency while driving for resolution, and to exceed our customers' expectations.


Duties:

Act as a customer advocate, ensuring customer satisfaction and growth.

Build and maintain strong relationships with key points of contact within customer organizations.

Manage high-revenue accounts in line with the Client Success Program.

Maintain accurate and up-to-date records in Salesforce and Client Success software.

Take ownership of customer requests/issues, act with a sense of urgency, and drive for resolution to exceed customer expectations.

Manage the day-to-day operational and tactical aspects of multiple customer escalations; effectively communicate plans, progress and status to both internal and external stakeholders.

Set up and execute regular account status and review calls with assigned accounts.

Understand and relay CallTower's solution offering to customer; be able to understand customer needs and communicate how CallTower's solutions can solve those needs.

Assist with additional quotes for CallTower services; process the orders in accordance with internal policies/processes.

Follow up with key customers who may feel dissatisfied, to ensure issue resolution and a satisfactory conclusion.

Engage and participate in up-sell/cross-sell activities, increase customer spend through the life of the contract though adding complimentary solutions.

Other duties may be assigned.


Skills/Qualifications:

Bachelor's Degree or 6+ years of relate experience

5+ years of related experience, with a minimum of 3+ years of account management experience with high-revenue accounts, preferably in a technology-based industry.

Be able to effectively work in a very autonomous role with minimal supervision.

Customer focused personality, able to interact and influence at all levels of our organization, including executive levels.

Expert level customer service skills, ability to work independently and efficiently to meet deadlines, and adapt to a fast-paced dynamic environment.

Expert skills in the creation of and execution of customer presentations.

Ability to proactively set and manage expectations for customers and internal departments, maintain strong relationships.

Skilled with creation of reports and analyzing large data sets; Salesforce.com report/dashboard building experience preferred.

Excellent verbal and written communication skills, including excellent listening skills.

Occasional travel, up to 30%, occasionally on short notice.


Benefits:

Annual Market comp evaluation

85% employer paid Medical plans (HDHP and PPO options)

Dental/Vision

PTO accrual starts day one

100% 401k match on first 4%

Paid Parental Leave

100% Employer paid life insurance, LTD, EAP, telehealth, Gym Pass

Apply