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Client Success Agent Jobs in Rochester, NY (NOW HIRING)

Howard Hanna Holdings

Insurance Sales Agent

Rochester, NY · On-site

$45K - $75K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... success. We're looking for a driven, relationship-focused Insurance Sales Agent who thrives in a ... Listen to client needs, ask thoughtful questions, and recommend coverage options * Manage leads ...

Acara Solutions

Machine Setup Technician

Rochester, NY

$23.14 - $31.19/hr

... impact client success while giving you room to grow and develop professionally. About Acara ... AI agent role is to help speed up your hiring process by answering questions, confirming basic ...

Acara Solutions

Mold Design Engineer

Rochester, NY

$88K/yr

... impact client success while giving you room to grow and develop professionally. About Acara ... AI agent role is to help speed up your hiring process by answering questions, confirming basic ...

Acara Solutions

Fraud Specialist

Rochester, NY · On-site

$21 - $22/hr

... client success while providing you with room to grow and develop professionally. About Acara ... AI agent role is to help speed up your hiring process by answering questions, confirming basic ...

GEICO

entry level sales agent

Batavia, NY · On-site

Quoting prices and providing different options to each client. * Making licensed sales of Auto ... Mentorship from an experienced agent with an interest in your success. * Professional office ...

GEICO

entry level sales agent

Batavia, NY · On-site

Quoting prices and providing different options to each client. * Making licensed sales of Auto ... Mentorship from an experienced agent with an interest in your success. * Professional office ...

GEICO

entry level sales agent

Batavia, NY · On-site

Quoting prices and providing different options to each client. * Making licensed sales of Auto ... Mentorship from an experienced agent with an interest in your success. * Professional office ...

GEICO

entry level sales agent

Batavia, NY · On-site

Quoting prices and providing different options to each client. * Making licensed sales of Auto ... Mentorship from an experienced agent with an interest in your success. * Professional office ...

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All JobsClient Success Agent JobsClient Success Agent Jobs in Rochester, NY

Client Success Agent information

See Rochester, NY salary details

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$23

$46

How much do client success agent jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for client success agent in Rochester, NY is $23.89, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $24.90 per hour, depending on experience, location, and employer.

What is a client success agent?

A client success agent is a professional responsible for ensuring clients are satisfied with a company's products or services. They often handle onboarding, support, and relationship management, using communication skills and customer management tools to promote retention and satisfaction.

What are some common challenges faced by client success agents and how can they be addressed?

Client Success Agents often encounter challenges such as managing multiple client accounts with varying needs, handling difficult conversations when clients are dissatisfied, and balancing proactive support with reactive problem-solving. Success in this role often relies on strong organizational skills, effective communication, and the ability to prioritize tasks under pressure. Building solid relationships with clients and collaborating closely with sales, support, and product teams helps address client issues efficiently and ensures a positive client experience.

Is client success a good career?

A career as a Client Success Agent involves helping clients achieve their goals, often requiring strong communication and problem-solving skills. It can be a stable and rewarding role with opportunities for advancement, especially in industries like SaaS and technology that value customer retention and satisfaction.

What are the key skills and qualifications needed to thrive as a client success agent?

To thrive as a Client Success Agent, you need strong communication, problem-solving, and relationship management skills, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM software such as Salesforce or HubSpot and proficiency with support ticketing systems are commonly required. Exceptional empathy, patience, and a proactive approach help build trust and rapport with clients. These capabilities are crucial for ensuring client satisfaction, retention, and long-term business growth.

What is the difference between Client Success Agent vs Customer Support Specialist?

AspectClient Success AgentCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer relationsOften high school diploma or equivalent; technical knowledge may be preferred
Work EnvironmentProactive engagement, building long-term client relationshipsReactive support, resolving immediate customer issues
Employer & Industry UsageUsed in SaaS, tech, and service industries focusing on retentionCommon across retail, telecom, and tech sectors for troubleshooting

The main difference is that Client Success Agents focus on proactive relationship management and client retention, while Customer Support Specialists primarily handle reactive issue resolution. Both roles require strong communication skills but serve different stages of the customer journey.

What does a client success agent do?

A Client Success Agent is responsible for ensuring that customers have a positive experience with a company's products or services. They act as a main point of contact for clients, helping to address questions, resolve issues, and provide ongoing support. Their goal is to build strong relationships, encourage customer loyalty, and help clients achieve their desired outcomes. Client Success Agents may also provide training, gather feedback, and collaborate with internal teams to improve services.

What are popular job titles related to Client Success Agent jobs in Rochester, NY?

For Client Success Agent jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Client Success Agent jobs in Rochester, NY look for?

The top searched job categories for Client Success Agent jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Client Success Agent jobs?

Cities near Rochester, NY with the most Client Success Agent job openings:

Client Success Agent jobs near you
Infographic showing various Client Success Agent job openings in Rochester, NY as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $49,698 per year, or $23.9 per hour.

Account Associate - State Farm Agent Team Member

Ryan Sanz - State Farm Agent

Henrietta, NY • On-site

$45K - $100K/yr

Full-time

Life, Retirement, PTO

Re-posted 6 days ago

Job description

Benefits:
  • Bonus based on performance
  • Competitive salary
  • Free food & snacks
  • Opportunity for advancement
  • Paid time off
  • Profit sharing
  • Training & development

My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Rochester, NY and help customers with their insurance and financial services needs, including: 

  • Auto insurance
  • Home insurance
  • Life insurance
  • Retirement planning

ROLE DESCRIPTION:
As Account Associate - State Farm Agent Team Member for Ryan Sanz - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.
Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES:
  • Manage client accounts and update information in the database.
  • Assist clients with policy changes and inquiries.
  • Process insurance claims and follow up with clients on claim status.
  • Coordinate with underwriters to ensure timely policy issuance.
QUALIFICATIONS:
  • Strong organizational skills and attention to detail.
  • Excellent customer service and communication skills.
  • Previous experience in insurance or a related field preferred.