ZipRecruiter

Log In

1

Client Success Agent Jobs in Rochester, NY (NOW HIRING)

Pwc

Senior Manager, Solution Architect

Rochester, NY · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... success of our Firm. Examples of the skills, knowledge, and experiences you need to lead and ... Validate outcomes with clients, share alternative perspectives, and act on client feedback. Direct ...

Deloitte

Lead Cloud Security Analyst

Rochester, NY

Financials Cyber Security Cyber Security vigilantly protects Deloitte and client data. The team ... agent scanning, and burn-down strategies. Provide deep technical expertise to shape scalable ...

previous page

Showing results 41-46

All JobsClient Success Agent JobsClient Success Agent Jobs in Rochester, NY

Client Success Agent information

See Rochester, NY salary details

$11

$23

$46

How much do client success agent jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for client success agent in Rochester, NY is $23.89, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $24.90 per hour, depending on experience, location, and employer.

What is a client success agent?

A client success agent is a professional responsible for ensuring clients are satisfied with a company's products or services. They often handle onboarding, support, and relationship management, using communication skills and customer management tools to promote retention and satisfaction.

What are some common challenges faced by client success agents and how can they be addressed?

Client Success Agents often encounter challenges such as managing multiple client accounts with varying needs, handling difficult conversations when clients are dissatisfied, and balancing proactive support with reactive problem-solving. Success in this role often relies on strong organizational skills, effective communication, and the ability to prioritize tasks under pressure. Building solid relationships with clients and collaborating closely with sales, support, and product teams helps address client issues efficiently and ensures a positive client experience.

Is client success a good career?

A career as a Client Success Agent involves helping clients achieve their goals, often requiring strong communication and problem-solving skills. It can be a stable and rewarding role with opportunities for advancement, especially in industries like SaaS and technology that value customer retention and satisfaction.

What are the key skills and qualifications needed to thrive as a client success agent?

To thrive as a Client Success Agent, you need strong communication, problem-solving, and relationship management skills, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM software such as Salesforce or HubSpot and proficiency with support ticketing systems are commonly required. Exceptional empathy, patience, and a proactive approach help build trust and rapport with clients. These capabilities are crucial for ensuring client satisfaction, retention, and long-term business growth.

What is the difference between Client Success Agent vs Customer Support Specialist?

AspectClient Success AgentCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer relationsOften high school diploma or equivalent; technical knowledge may be preferred
Work EnvironmentProactive engagement, building long-term client relationshipsReactive support, resolving immediate customer issues
Employer & Industry UsageUsed in SaaS, tech, and service industries focusing on retentionCommon across retail, telecom, and tech sectors for troubleshooting

The main difference is that Client Success Agents focus on proactive relationship management and client retention, while Customer Support Specialists primarily handle reactive issue resolution. Both roles require strong communication skills but serve different stages of the customer journey.

What does a client success agent do?

A Client Success Agent is responsible for ensuring that customers have a positive experience with a company's products or services. They act as a main point of contact for clients, helping to address questions, resolve issues, and provide ongoing support. Their goal is to build strong relationships, encourage customer loyalty, and help clients achieve their desired outcomes. Client Success Agents may also provide training, gather feedback, and collaborate with internal teams to improve services.

What are popular job titles related to Client Success Agent jobs in Rochester, NY?

For Client Success Agent jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Client Success Agent jobs in Rochester, NY look for?

The top searched job categories for Client Success Agent jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Client Success Agent jobs?

Cities near Rochester, NY with the most Client Success Agent job openings:

Client Success Agent jobs near you
Infographic showing various Client Success Agent job openings in Rochester, NY as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $49,698 per year, or $23.9 per hour.

Cyber Identity - SailPoint Senior Consultant - Senior Engineering Management Specialist

Deloitte

Rochester, NY • On-site, Remote

Full-time

Re-posted 28 days ago

Deloitte rating

8.2

Company rating: 8.2 out of 10

Based on 92 frontline employees who took The Breakroom Quiz

44th of 150 rated financial services

Job description

Join our Deloitte Cyber team to deliver powerful solutions to help our clients navigate the ever-changing threat landscape. Through powerful solutions and managed services that simplify complexity, we enable our clients to operate with resilience, grow with confidence, and proactively manage to secure success. Identity security market is undergoing a fundamental transformation. Non-human identities (NHIs) include service accounts, AI agents, bots, API keys, and cloud tokens now outnumber human identities by ratios of 45:1 to 100:1 in enterprise environments. Our team is looking for a strong manager who understands not just traditional IAM but also the next frontier of agentic AI identity security.

Recruiting for this role ends on 12/31/2026.

Work you'll do

As a Senior Engineering Management Specialist on the Deloitte Cyber Identity & Access Management team, you will be responsible for...

  • Supporting the design, implementation, integration, and operation of SailPoint IdentityIQ or SailPoint Identity Security Cloud solutions in complex client environments
  • Configuring and deploying SailPoint connectors, workflows, rules, and integration components, including capabilities that help clients govern AI agents and other non-human identities as identity principals
  • Applying identity and access management engineering standards and secure development practices across identity governance, provisioning, certification, role management, and application onboarding
  • Collaborating with client stakeholders, product owners, and technical teams to gather requirements, translate business needs into technical solutions, and manage scope, timelines, dependencies, and delivery quality
  • Supporting governance and operational processes for human and non-human identities, including lifecycle management, access certifications, credential rotation, deprovisioning, monitoring, and control improvement activities

A successful candidate would possess these skills:

  • Ability to work independently and collaborate as part of a team
  • Effective written and verbal communication skills
  • Meticulous attention to detail and quality of work product
  • Ability to build and sustain professional relationships
  • Ability to lead projects or workstreams
  • Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
  • Strong interpersonal skills and professional demeanor
  • Ability to meet deadlines
  • Ability to provide clear guidance to others

The team

Enables trust and safety of online communications and digital products, protecting users, consumers, and patients from harm. Enables clients to provide consumer confidence in knowing with whom they are dealing and ensuring the integrity of access to data including the rapidly expanding universe of machine and AI agent identities operating at scale across hybrid and cloud environments.

Qualifications

Required:

  • 4+ years of experience in identity and access management, identity security, or cybersecurity
  • 4+ years of experience designing, developing, implementing, or architecting enterprise identity and access solutions
  • 2+ years of experience leading technical teams or workstreams delivering identity and access management architecture, engineering, or platform implementations
  • 4+ years of experience integrating identity management, access management, or identity governance solutions with enterprise infrastructure and applications
  • Bachelor of Arts or Bachelor of Science degree in Computer Science, Cyber Security, Information Security, Engineering, Information Technology, Finance, or Business
  • Ability to travel 25-50%, on average, based on the work you do and the clients and industries/sectors you serve.
  • Limited immigration sponsorship may be available.

Preferred:

  • Experience in one or more of the following: identity governance and administration, single sign-on, federation, advanced authentication, consumer identity and access management, privileged access management, identity as a service, cloud identity solutions, or enterprise directory architecture
  • Experience with SailPoint Identity Security Cloud, including access certifications, lifecycle workflows, role management, policy configuration, and application connectors
  • Experience with role-based access control, access requests, approvals, segregation of duties, and certification processes
  • Experience securing non-human identities, including service accounts, API keys, machine certificates, OAuth tokens, bots, or AI agents
  • Experience applying AI-assisted coding workflows or Model Context Protocol technologies within SailPoint implementations
  • Experience with Java, JavaScript, JavaServer Pages, servlets, or Structured Query Language in identity and access management customization and integration

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $105,400 to $207,800.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

#CyberDTP27

Qualifications:

Join our Deloitte Cyber team to deliver powerful solutions to help our clients navigate the ever-changing threat landscape. Through powerful solutions and managed services that simplify complexity, we enable our clients to operate with resilience, grow with confidence, and proactively manage to secure success. Identity security market is undergoing a fundamental transformation. Non-human identities (NHIs) include service accounts, AI agents, bots, API keys, and cloud tokens now outnumber human identities by ratios of 45:1 to 100:1 in enterprise environments. Our team is looking for a strong manager who understands not just traditional IAM but also the next frontier of agentic AI identity security.

Recruiting for this role ends on 12/31/2026.

Work you'll do

As a Senior Engineering Management Specialist on the Deloitte Cyber Identity & Access Management team, you will be responsible for...

  • Supporting the design, implementation, integration, and operation of SailPoint IdentityIQ or SailPoint Identity Security Cloud solutions in complex client environments
  • Configuring and deploying SailPoint connectors, workflows, rules, and integration components, including capabilities that help clients govern AI agents and other non-human identities as identity principals
  • Applying identity and access management engineering standards and secure development practices across identity governance, provisioning, certification, role management, and application onboarding
  • Collaborating with client stakeholders, product owners, and technical teams to gather requirements, translate business needs into technical solutions, and manage scope, timelines, dependencies, and delivery quality
  • Supporting governance and operational processes for human and non-human identities, including lifecycle management, access certifications, credential rotation, deprovisioning, monitoring, and control improvement activities

A successful candidate would possess these skills:

  • Ability to work independently and collaborate as part of a team
  • Effective written and verbal communication skills
  • Meticulous attention to detail and quality of work product
  • Ability to build and sustain professional relationships
  • Ability to lead projects or workstreams
  • Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
  • Strong interpersonal skills and professional demeanor
  • Ability to meet deadlines
  • Ability to provide clear guidance to others

The team

Enables trust and safety of online communications and digital products, protecting users, consumers, and patients from harm. Enables clients to provide consumer confidence in knowing with whom they are dealing and ensuring the integrity of access to data including the rapidly expanding universe of machine and AI agent identities operating at scale across hybrid and cloud environments.

Qualifications

Required:

  • 4+ years of experience in identity and access management, identity security, or cybersecurity
  • 4+ years of experience designing, developing, implementing, or architecting enterprise identity and access solutions
  • 2+ years of experience leading technical teams or workstreams delivering identity and access management architecture, engineering, or platform implementations
  • 4+ years of experience integrating identity management, access management, or identity governance solutions with enterprise infrastructure and applications
  • Bachelor of Arts or Bachelor of Science degree in Computer Science, Cyber Security, Information Security, Engineering, Information Technology, Finance, or Business
  • Ability to travel 25-50%, on average, based on the work you do and the clients and industries/sectors you serve.
  • Limited immigration sponsorship may be available.

Preferred:

  • Experience in one or more of the following: identity governance and administration, single sign-on, federation, advanced authentication, consumer identity and access management, privileged access management, identity as a service, cloud identity solutions, or enterprise directory architecture
  • Experience with SailPoint Identity Security Cloud, including access certifications, lifecycle workflows, role management, policy configuration, and application connectors
  • Experience with role-based access control, access requests, approvals, segregation of duties, and certification processes
  • Experience securing non-human identities, including service accounts, API keys, machine certificates, OAuth tokens, bots, or AI agents
  • Experience applying AI-assisted coding workflows or Model Context Protocol technologies within SailPoint implementations
  • Experience with Java, JavaScript, JavaServer Pages, servlets, or Structured Query Language in identity and access management customization and integration

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $105,400 to $207,800.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

#CyberDTP27

Education:Bachelor's DegreeEmployment Type:

What Deloitte employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply