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Client Success Agent Jobs in Rochester, NY (NOW HIRING)

Pwc

Oracle EPM - Senior Associate

Rochester, NY · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Data Integration, EPM automate, EPM Integration Agent; Master Data Management; User Security ... success as a team member, identifying and addressing client needs: building relationships with ...

Pwc

Partner Tax Preparation Advisor Senior Manager

Rochester, NY · On-site

$91K - $321K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... client satisfaction - Interact with clients at a senior level to drive project success What You Must Have - Bachelor's Degree in Finance, Accounting - 6 years of experience - CPA, Enrolled Agent or ...

Butler/Till, Inc.

Field Account Manager

Rochester, NY · On-site +1

$49K - $72K/yr

  • PTO

Butler/Till is a results-driven marketing agency offering deeply collaborative client experiences ... Provide feedback to internal stakeholders based on market insights and agent interactions. Key ...

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Showing results 21-40

All JobsClient Success Agent JobsClient Success Agent Jobs in Rochester, NY

Client Success Agent information

See Rochester, NY salary details

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$23

$46

How much do client success agent jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for client success agent in Rochester, NY is $23.89, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $24.90 per hour, depending on experience, location, and employer.

What is a client success agent?

A client success agent is a professional responsible for ensuring clients are satisfied with a company's products or services. They often handle onboarding, support, and relationship management, using communication skills and customer management tools to promote retention and satisfaction.

What are some common challenges faced by client success agents and how can they be addressed?

Client Success Agents often encounter challenges such as managing multiple client accounts with varying needs, handling difficult conversations when clients are dissatisfied, and balancing proactive support with reactive problem-solving. Success in this role often relies on strong organizational skills, effective communication, and the ability to prioritize tasks under pressure. Building solid relationships with clients and collaborating closely with sales, support, and product teams helps address client issues efficiently and ensures a positive client experience.

Is client success a good career?

A career as a Client Success Agent involves helping clients achieve their goals, often requiring strong communication and problem-solving skills. It can be a stable and rewarding role with opportunities for advancement, especially in industries like SaaS and technology that value customer retention and satisfaction.

What are the key skills and qualifications needed to thrive as a client success agent?

To thrive as a Client Success Agent, you need strong communication, problem-solving, and relationship management skills, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM software such as Salesforce or HubSpot and proficiency with support ticketing systems are commonly required. Exceptional empathy, patience, and a proactive approach help build trust and rapport with clients. These capabilities are crucial for ensuring client satisfaction, retention, and long-term business growth.

What is the difference between Client Success Agent vs Customer Support Specialist?

AspectClient Success AgentCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer relationsOften high school diploma or equivalent; technical knowledge may be preferred
Work EnvironmentProactive engagement, building long-term client relationshipsReactive support, resolving immediate customer issues
Employer & Industry UsageUsed in SaaS, tech, and service industries focusing on retentionCommon across retail, telecom, and tech sectors for troubleshooting

The main difference is that Client Success Agents focus on proactive relationship management and client retention, while Customer Support Specialists primarily handle reactive issue resolution. Both roles require strong communication skills but serve different stages of the customer journey.

What does a client success agent do?

A Client Success Agent is responsible for ensuring that customers have a positive experience with a company's products or services. They act as a main point of contact for clients, helping to address questions, resolve issues, and provide ongoing support. Their goal is to build strong relationships, encourage customer loyalty, and help clients achieve their desired outcomes. Client Success Agents may also provide training, gather feedback, and collaborate with internal teams to improve services.

What are popular job titles related to Client Success Agent jobs in Rochester, NY?

For Client Success Agent jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Client Success Agent jobs in Rochester, NY look for?

The top searched job categories for Client Success Agent jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Client Success Agent jobs?

Cities near Rochester, NY with the most Client Success Agent job openings:

Client Success Agent jobs near you
Infographic showing various Client Success Agent job openings in Rochester, NY as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $49,698 per year, or $23.9 per hour.

Licensed Insurance Agent / Referral Network & Growth Opportunity

ALLSTAR 3 INC

Rochester, NY • On-site

$60K - $120K/yr

Full-time

Medical, Retirement, PTO

Re-posted 5 days ago

Job description

About Us
 
Paradigm Insurance Agency is a locally owned, independent insurance agency serving individuals, families, and businesses throughout the Rochester, NY region. We provide customized insurance solutions designed to protect our clients' homes, vehicles, businesses, and assets while delivering the personalized service that only an independent agency can offer.
 
We're a stable, family-oriented agency with a strong reputation, established community relationships, and an ambitious vision for growth. Our mission is simple: help clients protect what matters most while building lasting relationships based on trust, expertise, and exceptional service.
 
The Opportunity
 
Paradigm Insurance Agency is seeking a licensed Insurance Agent to manage and grow both personal and commercial insurance business while helping drive the next phase of the agency's growth.
 
This is an outstanding opportunity for an insurance professional who understands the business, values relationships, and wants to be part of an organization that has already built the infrastructure necessary for success.
 
Unlike many agencies where producers are expected to generate business entirely on their own, Paradigm has invested heavily in creating strategic referral partnerships, operational systems, marketing initiatives, and support resources that consistently generate opportunities for growth.
 
Our agency maintains established relationships with real estate professionals, mortgage lenders, business owners, and community partners throughout the Rochester region. These partnerships create ongoing opportunities to assist homeowners, families, and business owners with their insurance needs while developing long-term client relationships.
The successful candidate will be someone who can cultivate and strengthen these relationships while developing new partnerships of their own. This role requires someone who enjoys working directly with clients and business professionals, understands the value of relationship-based selling, and can serve as a trusted advisor rather than simply a salesperson.
 
Most importantly, you will not be expected to build everything from scratch. Our operations, administrative support, systems, processes, and lead-generation efforts are already in place. You'll have the resources and support necessary to focus on what you do best: advising clients, building relationships, writing business, and growing your book.
We're looking for a professional who is motivated, competent, and ready to take advantage of the opportunities already being created within our organization.
For the right individual, this position offers significant opportunities for increased earnings, professional development, leadership responsibilities, and long-term career growth as the agency continues to expand.
 
Key Responsibilities
 
Advise, Quote & Write Business
 
  • Assess client needs and recommend appropriate insurance solutions
  • Prepare and present competitive proposals for personal and commercial insurance clients
  • Explain coverage options clearly and professionally
  • Write new business and identify opportunities to round out accounts through cross-selling and bundling
  • Build trust and long-term relationships with clients
 
Manage & Service Existing Business
 
  • Serve as a primary point of contact for clients
  • Handle policy changes, endorsements, billing inquiries, and coverage questions
  • Assist clients throughout the policy lifecycle with professionalism and responsiveness
  • Deliver an exceptional client experience that drives retention and referrals
 
Retain & Grow Accounts
 
  • Conduct proactive policy reviews
  • Identify coverage gaps and opportunities for account development
  • Maintain strong retention while expanding client relationships
  • Develop referral opportunities from existing clients and professional partners
 
Build Professional Relationships
 
  • Strengthen existing relationships with referral partners and community professionals
  • Develop new business relationships that support agency growth
  • Represent the agency with professionalism and integrity throughout the community
 
What We're Looking For
 
Required
 
  • Active New York Property & Casualty (P&C) License
  • Ability to manage personal and commercial insurance accounts
  • Strong communication and relationship-building skills
  • Professional, organized, and detail-oriented work habits
  • A genuine desire to help clients protect their assets and achieve peace of mind
 
Preferred
 
  • Prior experience in personal and/or commercial insurance sales and service
  • Existing business development or networking experience
  • Life & Health License (or willingness to obtain)
 
Most importantly, we're looking for someone who understands insurance, values relationships, takes ownership of their work, and wants to contribute to a growing organization where their efforts make a meaningful impact.
 
Why Join Paradigm Insurance Agency?
 
Established Opportunities
 
  • Existing referral relationships generating ongoing opportunities
  • Strong connections within the real estate, mortgage, and business communities
  • Proven systems and processes already in place
 
Support & Resources
 
  • Administrative and operational support
  • Established workflows and infrastructure
  • Collaborative team environment
  • Leadership that is invested in your success
 
Growth Potential
 
  • Competitive base salary plus uncapped commission opportunities
  • Ongoing earning potential through account growth and retention
  • Professional development and advancement opportunities
  • Leadership potential as the agency continues to expand
 
This is more than just an insurance sales position. It's an opportunity to build a rewarding career with an agency that is actively investing in growth and committed to helping its team members succeed.
 

Compensation Includes:
 
  • Competitive base salary
  • Uncapped commission opportunities
  • Ongoing renewal income opportunities
  • Additional earning potential based on performance and growth
 
Benefits:
 
  • 401(k)
  • Health Insurance
  • Paid Time Off
  • Paid Holidays
  • Professional Development Opportunities
 
Work Location
 
Full-Time | In Person | Rochester, NY
 
Ready to Apply?
If you're a licensed insurance professional who enjoys helping people, building relationships, and growing alongside a fast-growing independent agency, we'd love to hear from you.
Please send your resume and a brief introduction outlining your experience!