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Client Success Agent Jobs in Rochester, NY (NOW HIRING)

Pwc

Oracle EPM - Senior Associate

Rochester, NY · On-site

Data Integration, EPM automate, EPM Integration Agent; Master Data Management; User Security ... success as a team member, identifying and addressing client needs: building relationships with ...

Butler/Till, Inc.

Field Account Manager

Rochester, NY · On-site +1

$49K - $72K/yr

Butler/Till is a results-driven marketing agency offering deeply collaborative client experiences ... Provide feedback to internal stakeholders based on market insights and agent interactions. Key ...

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Showing results 21-40

All JobsClient Success Agent JobsClient Success Agent Jobs in Rochester, NY

Client Success Agent information

See Rochester, NY salary details

$11

$23

$46

How much do client success agent jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for client success agent in Rochester, NY is $23.89, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $24.90 per hour, depending on experience, location, and employer.

What does a client success agent do?

A Client Success Agent is responsible for ensuring that customers have a positive experience with a company's products or services. They act as a main point of contact for clients, helping to address questions, resolve issues, and provide ongoing support. Their goal is to build strong relationships, encourage customer loyalty, and help clients achieve their desired outcomes. Client Success Agents may also provide training, gather feedback, and collaborate with internal teams to improve services.

What are the key skills and qualifications needed to thrive as a client success agent?

To thrive as a Client Success Agent, you need strong communication, problem-solving, and relationship management skills, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM software such as Salesforce or HubSpot and proficiency with support ticketing systems are commonly required. Exceptional empathy, patience, and a proactive approach help build trust and rapport with clients. These capabilities are crucial for ensuring client satisfaction, retention, and long-term business growth.

What are some common challenges faced by client success agents and how can they be addressed?

Client Success Agents often encounter challenges such as managing multiple client accounts with varying needs, handling difficult conversations when clients are dissatisfied, and balancing proactive support with reactive problem-solving. Success in this role often relies on strong organizational skills, effective communication, and the ability to prioritize tasks under pressure. Building solid relationships with clients and collaborating closely with sales, support, and product teams helps address client issues efficiently and ensures a positive client experience.

What is the difference between Client Success Agent vs Customer Support Specialist?

AspectClient Success AgentCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer relationsOften high school diploma or equivalent; technical knowledge may be preferred
Work EnvironmentProactive engagement, building long-term client relationshipsReactive support, resolving immediate customer issues
Employer & Industry UsageUsed in SaaS, tech, and service industries focusing on retentionCommon across retail, telecom, and tech sectors for troubleshooting

The main difference is that Client Success Agents focus on proactive relationship management and client retention, while Customer Support Specialists primarily handle reactive issue resolution. Both roles require strong communication skills but serve different stages of the customer journey.

What job categories do people searching Client Success Agent jobs in Rochester, NY look for?

The top searched job categories for Client Success Agent jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Client Success Agent jobs?

Cities near Rochester, NY with the most Client Success Agent job openings:

Client Success Agent jobs near you
Infographic showing various Client Success Agent job openings in Rochester, NY as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $49,698 per year, or $23.9 per hour.

Customer Service Representative - State Farm Agent Team Member

Batavia, NY • On-site

State Farm
Insurance Services • 10K+ employees
Learn more about State Farmexternal

$17 - $21/hr

Full-time

Retirement, PTO

Re-posted 7 days ago

State Farm rating

7.3

Company rating: 7.3 out of 10

Based on 1,566 frontline employees who took The Breakroom Quiz

241st of 315 rated insurance

Job description

Benefits:
  • 401(k)
  • 401(k) matching
  • Competitive salary
  • Paid time off
  • Profit sharing

ROLE DESCRIPTION:
As a Customer Service Representative with Mark Lewis Agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
  • Answer customer inquiries and provide policy information.
  • Assist clients with policy changes and updates.
  • Process insurance claims and follow up with clients.
  • Maintain accurate records of customer interactions.

QUALIFICATIONS:
  • Strong communication and interpersonal skills.
  • Detail-oriented and able to multitask.
  • Previous customer service experience preferred.

Compensation: $17.00 - $21.00 per hour
Ready to Launch Your Career?
We are an established, growth-oriented agency with a team of highly motivated individuals. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and have fun while we are doing it! We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you want to work in an environment that is fun, challenging, and rewarding, then Mark Lewis - State Farm Agent may be the right fit for you! If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team.
About Our Agency
  • Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
  • Our office is located in Batavia, NY.
  • I have been a State Farm agent since 1999.
  • Our agency has received awards including: Chairman's Circle, Ambassador Travel, Legion of Honor, Senior Vice President's Club, and Silver Scroll

Apply now and let us put you on the path to success
State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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