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Customer Success Consultant Jobs in Rochester, NY

Hunter Regional Healthcare

Sales Consultant

Victor, NY · On-site

... success. What We're Looking For: * Exceptional customer service skills * Strong listening skills and a consultative approach to selling * Experience with prospecting and client relationship ...

Carmax

Sales Consultant - Customer Service

Rochester, NY · On-site

$19 - $28.50/hr

At CarMax, honesty and integrity are the foundation of our success, and those same values will help ... Deliver exceptional customer service by guiding customers through sales, appraisals, test drives ...

Carmax

Sales Consultant - Customer Service

Rochester, NY · On-site

$19 - $28.50/hr

At CarMax, honesty and integrity are the foundation of our success, and those same values will help ... Deliver exceptional customer service by guiding customers through sales, appraisals, test drives ...

ADT

Smart Home Consultant

Rochester, NY · On-site

$105K/yr

From installation and service to troubleshooting and customer education, these team members are the ... success. Benefits: * Medical, dental, and vision insurance * 401(k) with company match * Tuition ...

Raymour & Flanigan

Sales Consultant

Rochester, NY · On-site

Role Overview As a Sales Consultant, you'll play a meaningful role in your customers' lives ... customer experience. Success comes from your ability to build trust, deliver great service, and ...

Raymour & Flanigan

Sales Consultant

Victor, NY · On-site

Role Overview As a Sales Consultant, you'll play a meaningful role in your customers' lives ... customer experience. Success comes from your ability to build trust, deliver great service, and ...

ADT Security Services

Smart Home Consultant

Rochester, NY · On-site

$105K/yr

From installation and service to troubleshooting and customer education, these team members are the ... success. Benefits: * Medical, dental, and vision insurance * 401(k) with company match * Tuition ...

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Customer Success Consultant information

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$23

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How much do customer success consultant jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for customer success consultant in Rochester, NY is $23.90, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $24.90 per hour, depending on experience, location, and employer.

What does a customer success consultant do?

A Customer Success Consultant helps clients get the most value from a company's products or services. They work closely with customers to understand their goals, offer guidance, and ensure a smooth onboarding process. Their responsibilities often include troubleshooting issues, providing training, and proactively identifying ways to improve the customer experience. By building strong relationships, Customer Success Consultants help increase customer satisfaction and loyalty, ultimately reducing churn and driving business growth.

What are the key skills and qualifications needed to thrive as a customer success consultant, and why are they important?

To thrive as a Customer Success Consultant, you need strong problem-solving abilities, product knowledge, and experience in client relationship management, often backed by a bachelor’s degree in business or a related field. Familiarity with CRM software such as Salesforce or HubSpot, as well as customer engagement tools, is typically required. Outstanding communication, empathy, and proactive listening are crucial soft skills that help build trust and foster lasting client relationships. These skills and qualifications are vital for ensuring customer satisfaction, reducing churn, and driving long-term business growth.

What are some common challenges customer success consultants face when working with diverse client portfolios?

Customer Success Consultants often manage a variety of clients with different needs, goals, and levels of product understanding. Balancing proactive support with reactive problem-solving can be challenging, especially when clients have conflicting priorities or require tailored solutions. Effective communication, strong organizational skills, and the ability to quickly adapt strategies are essential to help each client achieve success. These challenges are also opportunities to build strong relationships and demonstrate value, which can lead to long-term customer loyalty and professional growth.

What is the difference between Customer Success Consultant vs Customer Support Specialist?

AspectCustomer Success ConsultantCustomer Support Specialist
Primary FocusProactively ensuring customer satisfaction and retention through strategic engagementReactively resolving customer issues and technical problems
Required SkillsCommunication, relationship management, product knowledge, problem-solvingTechnical troubleshooting, communication, product knowledge
Work EnvironmentCustomer success teams, account management, strategic planningHelp desks, support centers, technical support teams
Common CertificationsCustomer success certifications, CRM toolsTechnical support certifications, product-specific training

While both roles involve customer interaction, Customer Success Consultants focus on proactive engagement to foster long-term relationships, whereas Customer Support Specialists handle reactive troubleshooting. Understanding these differences helps in choosing the right career path or job focus within customer service roles.

What are popular job titles related to Customer Success Consultant jobs in Rochester, NY?

For Customer Success Consultant jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Customer Success Consultant jobs in Rochester, NY look for?

The top searched job categories for Customer Success Consultant jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Customer Success Consultant jobs?

Cities near Rochester, NY with the most Customer Success Consultant job openings:

Customer Success Consultant jobs near you
Infographic showing various Customer Success Consultant job openings in Rochester, NY as of August 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% In-person job distribution, with an average salary of $49,720 per year, or $23.9 per hour.

Customer Success Engineer - Analytics as a Service

Ralliant

Fairport, NY • On-site

Full-time

Re-posted 12 days ago

Job description

Customer Success Engineer - Analytics as a Service
Position Summary
The Customer Success Engineer owns the complete customer journey from signed order through deployment, adoption, measurable customer outcomes, renewal and expansion.
This role combines technical implementation, DevOps coordination, customer consulting and AI-enabled process design. The objective is to create a highly scalable customer success operating model capable of supporting a rapidly growing global SaaS business with minimal additional resources.
This position is equally responsible for ensuring customer value realization and continuously improving the product through structured Voice of Customer feedback loops.
Primary Responsibilities
Customer Journey Ownership
Own the complete lifecycle: Order, Planning, Data Integration, Deployment, Validation, Training, Adoption, Value Realization, Expansion and Renewal.
Customer Success Playbooks
Develop standardized workflows for:
  • onboarding
  • implementation
  • customer reviews
  • renewal planning
  • expansion opportunities
  • executive reporting
Service Deployment
Lead deployment of two analytics services and expand into future ones.
Coordinate with:
  • DevOps
  • Product Owner
  • Engineering
  • Sales
  • Customer IT organizations
Voice of Customer
Partner with the Product Owner and Product Manager to establish structured VOC processes including:
  • Follow Me Home visits
  • Customer Advisory Boards
  • Early Adopter Councils
  • Customer health scoring
  • Usage analytics
  • Translate customer insights directly into prioritized product improvements
Service Reliability
Partner closely with DevOps to:
  • monitor service health
  • improve uptime
  • reduce deployment effort
  • automate provisioning
  • automate monitoring
  • improve operational maturity
AI-enabled Scaling
Develop AI-powered customer success capabilities including:
  • automated onboarding
  • AI knowledge assistants
  • customer self-service
  • deployment automation
  • health score prediction
  • proactive support
  • AI-generated customer reports
  • automated documentation
  • workflow orchestration
Customer Value Realization
Ensure every customer receives measurable business outcomes through:
  • adoption tracking
  • KPI dashboards
  • ROI reporting
  • executive value reviews
  • success plans
Required Experience
  • 8+ years industrial software deployment
  • Experience with SaaS, Networking and Cybersecurity implementation issues
  • Experience with cloud platforms
  • Experience managing enterprise customers
  • Strong project leadership
  • Excellent customer communication
  • Experience working alongside software engineering organizations
Preferred Experience
Industrial domains including:
  • Utilities
  • Power systems
  • Asset monitoring
  • Industrial IoT
  • Digital services
Success Measures
Within 12 months:
  • Standardized deployment methodology established
  • Deployment time reduced significantly
  • Customer onboarding largely automated
  • Strong renewal readiness across install base
  • Product feedback loops operating continuously
  • Successful deployment of all targeted pilot and paid projects
Travel
Approximately 30-40% domestic and international travel
#LI-TD1
Ralliant Corporation Overview
Ralliant, originally part of Fortive, now stands as a bold, independent public company driving innovation at the forefront of precision technology. With a global footprint and a legacy of excellence, we empower engineers to bring next-generation breakthroughs to life - faster, smarter, and more reliably. Our high-performance instruments, sensors, and subsystems fuel mission-critical advancements across industries, enabling real-world impact where it matters most. At Ralliant we're building the future, together with those driven to push boundaries, solve complex problems, and leave a lasting mark on the world.
About Qualitrol
QUALITROL manufactures monitoring and protection devices for high value electrical assets and OEM manufacturing companies. Established in 1945, QUALITROL produces thousands of different types of products on demand and customized to meet our individual customers' needs. We are the largest and most trusted global leader for partial discharge monitoring, asset protection equipment and information products across power generation, transmission, and distribution. At Qualitrol, we are redefining condition-based monitoring.
We Are an Equal Opportunity Employer. Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@Ralliant.com.
Pay Range
The salary range for this position (in local currency) is 114600.00-212800.00

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