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Customer Success Consultant Jobs (NOW HIRING)

Granicus

Customer Success Consultant

Washington, DC · On-site +1

$60K - $73K/yr

Job Summary Granicus is seeking a Customer Success Consultant - Strategic Accounts (CSC) - to support the deep and successful adoption of our suite of SaaS solutions, and to drive visible value ...

Granicus, LLC

Customer Success Consultant

Washington, DC

$60K - $73K/yr

Granicus is seeking a Customer Success Consultant - Strategic Accounts (CSC) - to support the deep and successful adoption of our suite of SaaS solutions, and to drive visible value aligned with our ...

Granicus

Customer Success Consultant

Washington, DC · On-site

Job Summary Granicus is seeking a Customer Success Consultant - Strategic Accounts (CSC) - to support the deep and successful adoption of our suite of SaaS solutions, and to drive visible value ...

Granicus

Customer Success Consultant

$60K - $73K/yr

C. or Remote in the US or Canada The Customer Success Consultant is accountable for our clients' adoption of our growing suite of SaaS solutions and services across client segment tiers, driving ...

Granicus

Customer Success Consultant

C. or Remote in the US or Canada The Customer Success Consultant is accountable for our clients' adoption of our growing suite of SaaS solutions and services across client segment tiers, driving ...

Harris

Customer Success Consultant

New York, NY

What We're Looking For Experience: 3-5 years of proven success in EdTech SaaS sales and/or customer success. Skills: o Strong consultative selling and solution-based approach. o Expertise in ...

Harris

What We're Looking For Experience: 3-5 years of proven success in EdTech SaaS sales and/or customer success. Skills: o Strong consultative selling and solution-based approach. o Expertise in ...

Aramark

Customer Success Consultant

Rockville, MD

Reporting to our Customer Success Sr Manager, you will grow revenue in a geographic territory with assigned clients by making outbound phone calls, conducting virtual meetings with customers ...

Aramark

Customer Success Consultant

Rockville, MD

Reporting to our Customer Success Sr Manager, you will grow revenue in a geographic territory with assigned clients by making outbound phone calls, conducting virtual meetings with customers ...

Cengage Learning

For the Customer Success Consultant position, we are targeting specific geographies due to territory alignment and travel expectations. To be considered, candidates must be based in one of the ...

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Customer Success Consultant information

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How much do customer success consultant jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for customer success consultant in the United States is $24.22, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $25.24 per hour, depending on experience, location, and employer.

What does a Customer Success Consultant do?

A Customer Success Consultant helps clients get the most value from a company's products or services. They work closely with customers to understand their goals, offer guidance, and ensure a smooth onboarding process. Their responsibilities often include troubleshooting issues, providing training, and proactively identifying ways to improve the customer experience. By building strong relationships, Customer Success Consultants help increase customer satisfaction and loyalty, ultimately reducing churn and driving business growth.

What are some common challenges Customer Success Consultants face when working with diverse client portfolios?

Customer Success Consultants often manage a variety of clients with different needs, goals, and levels of product understanding. Balancing proactive support with reactive problem-solving can be challenging, especially when clients have conflicting priorities or require tailored solutions. Effective communication, strong organizational skills, and the ability to quickly adapt strategies are essential to help each client achieve success. These challenges are also opportunities to build strong relationships and demonstrate value, which can lead to long-term customer loyalty and professional growth.

What are the key skills and qualifications needed to thrive as a Customer Success Consultant, and why are they important?

To thrive as a Customer Success Consultant, you need strong problem-solving abilities, product knowledge, and experience in client relationship management, often backed by a bachelor’s degree in business or a related field. Familiarity with CRM software such as Salesforce or HubSpot, as well as customer engagement tools, is typically required. Outstanding communication, empathy, and proactive listening are crucial soft skills that help build trust and foster lasting client relationships. These skills and qualifications are vital for ensuring customer satisfaction, reducing churn, and driving long-term business growth.

What is the difference between Customer Success Consultant vs Customer Support Specialist?

AspectCustomer Success ConsultantCustomer Support Specialist
Primary FocusProactively ensuring customer satisfaction and retention through strategic engagementReactively resolving customer issues and technical problems
Required SkillsCommunication, relationship management, product knowledge, problem-solvingTechnical troubleshooting, communication, product knowledge
Work EnvironmentCustomer success teams, account management, strategic planningHelp desks, support centers, technical support teams
Common CertificationsCustomer success certifications, CRM toolsTechnical support certifications, product-specific training

While both roles involve customer interaction, Customer Success Consultants focus on proactive engagement to foster long-term relationships, whereas Customer Support Specialists handle reactive troubleshooting. Understanding these differences helps in choosing the right career path or job focus within customer service roles.

More about Customer Success Consultant jobs
What cities are hiring for Customer Success Consultant jobs? Cities with the most Customer Success Consultant job openings:
What states have the most Customer Success Consultant jobs? States with the most job openings for Customer Success Consultant jobs include:
What job categories do people searching Customer Success Consultant jobs look for? The top searched job categories for Customer Success Consultant jobs are:
Customer Success Consultant jobs near you
Infographic showing various Customer Success Consultant job openings in the United States as of June 2026, with employment types broken down into 30% Full Time, and 70% Part Time. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $50,369 per year, or $24.2 per hour.
Customer Success Consultant

Customer Success Consultant

Granicus

Washington, DC • On-site, Remote

$60K - $73K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 4 days ago

Job description

The Company
Serving the People Who Serve the People
Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.
Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve-driving meaningful change for communities around the globe.
Want to know more? See more of what we do here.
Job Summary
Granicus is seeking a Customer Success Consultant - Strategic Accounts (CSC) - to support the deep and successful adoption of our suite of SaaS solutions, and to drive visible value aligned with our clients' business outcomes. You are a committed client navigator guiding customers on a strategic journey of success.
Strong candidates will have experience in nurturing clients in an agency, public-sector or software organization. Qualified candidates will have stellar client relationship skills, as well as proven success in data-driven decision making, adherence to process and organizational advancement. The desire to be a part of a collaborative, fast-paced team who thrives in the mission of providing world-class service is a must.
An awesome CSC consistently provides excellent service so that our customers can deliver exceptional civic and citizen experiences in our communities.
What Your Impact Will Look Like
Strategic Customer Engagement
  • Serve as a dedicated strategic advisor to a smaller, high-impact book of business.
  • Conduct quarterly Strategic Review meetings with each customer to assess progress, align on goals, and identify new opportunities.
  • Develop and maintain shared Success Plans that outline customer objectives, key milestones, and success metrics.
  • Provide annual Budget Planning Documents to support customers in securing internal funding and planning for future investments.
  • Build deep relationships through in-office visits, conference attendance, and tradeshow engagements as needed.
Customer Success Management & Strategy
  • Act as the primary point of contact for strategic customers, ensuring a seamless experience across onboarding, adoption, and renewal.
  • Collaborate cross-functionally with Sales, Implementation, and Support to resolve issues and deliver value.
  • Analyze customer usage data and engagement metrics to inform proactive outreach and strategic recommendations.
  • Monitor customer health and implement mitigation strategies to reduce churn risk.
Growth & Expansion
  • Identify and nurture expansion opportunities through consultative conversations and strategic planning.
  • Partner with Sales to co-develop account growth strategies and support upsell/cross-sell initiatives.
  • Present tailored value propositions to executive stakeholders.
  • Ability/experience in ability to assist in RFP response process as well as to present in a finalist capacity to a customer
Customer Advocacy & Experience
  • Champion the voice of the customer internally, advocating for product enhancements and service improvements.
  • Contribute to customer reference programs and success story development.
  • Stay current on Granicus product updates, industry trends, and best practices in customer success.
Customer Success Operations
  • Maintain accurate and up-to-date records in CRM and customer success platforms.
  • Follow standardized processes while contributing to continuous improvement initiatives.
  • Track and report on key performance indicators, including engagement, satisfaction, and retention.

You Will Love This Job If You Have
  • Experience/Credentials:
    • 3-5+ years of experience in customer success, account management, or consulting, preferably with strategic or enterprise clients, or relevant staffer experience on Capitol Hill
    • Proven ability to manage executive relationships and lead strategic planning conversations.
    • Strong analytical skills and comfort with data-driven decision-making.
    • Excellent communication, presentation, and interpersonal skills.
    • Experience with CRM systems (Salesforce preferred) and customer success tools.
      The successful candidate will be based in Washington DC area and will be willing to travel client sites up to 25% of the time for client meetings, conferences, and events.

    Security Requirement:
    Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
    EEO Statement:
    We are an EEO Employer. It has been and will continue to be a fundamental policy of Granicus not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status or any other characteristic prohibited by federal, state and/or local laws.

Pay Range
USD $60,600.00 - USD $73,000.00 /Yr.
About Us
Don't have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don't meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!
Security and Privacy Requirements
  • Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
  • Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

The Team
  • We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

The Culture
  • At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be
    a part of our journey.
  • A few culture highlights include - Employee Resource Groups to encourage diverse voices
  • Coffee with Mark sessions - Our employees get to interact with our CEO on very important and
    sometimes difficult issues ranging from mental health to work-life balance and current affairs.
  • Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.
  • We bring in special guests from time to time to discuss issues that impact our employee
    population

The Impact
  • We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place - quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.

The Benefits
At Granicus, we offer a comprehensive and flexible benefits package designed to support your well-being, growth, and work-life balance-starting from day one.
Here's what you can expect as a U.S.-based team member:
Flexibility & Balance
  • Flexible Time Off - Take the time you need to rest, recharge, and live your life.
  • Company-Wide Wellbeing Days - Paid days off to unplug and focus on your mental health.
  • Work From Home Reimbursement - Support a productive home office environment.

Health & Wellness
  • Multiple Health Plan Options - Including a 100% employer-paid plan.
  • Employer HSA Contributions - When enrolled in a High-Deductible Health Plan.
  • Fitness Reimbursement Program - Stay active, your way.
  • On-Demand Mental Health Support - Access to Headspace and other wellness tools.

Family & Future
  • Paid Parental Leave - For both birthing and non-birthing parents.
  • Traditional & Roth 401(k) - With a generous company match.
  • Life & AD&D Insurance - 100% employer-paid coverage for peace of mind.

Growth & Recognition
  • Online Learning Platforms - Fuel your professional development.
  • Competitive Salary & Bonuses - Your contributions are valued and rewarded.

Equal Opportunity Employer
Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status with regard to public assistance, familial status, military or veteran status or any other status protected by applicable law.

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