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Customer Success Architect Jobs in Rochester, NY

Webbing

Customer Success Manager

York, NY · On-site +1

Document customer architecture, stakeholders, and success plans. * Monitor SIM usage, data consumption, and service trends. * Coordinate operational requests with Customer Operations and Support.

CallTower, Inc.

Junior Solutions Architect

Rochester, NY · On-site

$84K - $92K/yr

Description Position Summary The Junior Solution Architect serves as a technical resource to the Customer Success and Sales team, acting as a vital collaborator with CallTower's sales and product ...

CallTower, Inc.

Junior Solutions Architect

Rochester, NY · On-site

$84K - $92K/yr

Description Position Summary The Junior Solution Architect serves as a technical resource to the Customer Success and Sales team, acting as a vital collaborator with CallTower's sales and product ...

CallTower Inc

Junior Solutions Architect

Rochester, NY · On-site

$84K - $92K/yr

Position Summary The Junior Solution Architect serves as a technical resource to the Customer Success and Sales team, acting as a vital collaborator with CallTower's sales and product teams. This ...

World Wide Technology

Software Specialist

Geneseo, NY · On-site

... architects, or EA CSMs. In addition, the Specialist contributes insights, observations, and documented learnings to Customer Success partners and internal stakeholders to improve consistency ...

MegazoneCloud

Sr. AI FDE

Rochester, NY · On-site

$145K - $165K/yr

You sit at the intersection of engineering and customer success - rapidly prototyping, integrating ... AWS Solutions Architect Professional, Google Professional Cloud Architect, or Azure Solutions ...

CaterTrax

Chief Technology Officer

Rochester, NY · On-site +1

AI ARCHITECTURE & DATA STRATEGY * Own the enterprise AI architecture strategy, including the ... Collaborate with Product and Customer Success to identify and prioritize high-impact AI use cases ...

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All JobsCustomer Success Architect JobsCustomer Success Architect Jobs in Rochester, NY

Customer Success Architect information

See Rochester, NY salary details

$98.7K

$123.3K

$145K

How much do customer success architect jobs pay per year?

As of Aug 6, 2026, the average yearly pay for customer success architect in Rochester, NY is $123,333.00, according to ZipRecruiter salary data. Most workers in this role earn between $111,000.00 and $135,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer success architect?

To thrive as a Customer Success Architect, you need a deep understanding of technical solutions, customer onboarding, and project management, often backed by a degree in computer science or related fields. Familiarity with cloud platforms, CRM tools, and certifications like AWS Certified Solutions Architect or Salesforce certifications are typically required. Excellent communication, problem-solving, and relationship-building skills help foster strong partnerships and drive customer outcomes. These capabilities are crucial for ensuring customer satisfaction, long-term adoption, and the success of complex technical deployments.

Is customer success an entry level job?

Customer Success Architect roles are typically mid- to senior-level positions that require prior experience in customer success, account management, or related fields. While some companies may offer entry-level customer success roles, the architect position usually demands strong communication skills, technical knowledge, and industry experience. Certifications in customer success or related tools can also be beneficial for advancement.

How does a customer success architect typically collaborate with other teams to ensure client satisfaction?

Customer Success Architects often work closely with sales, product management, and engineering teams to deliver tailored solutions that align with client goals. They act as technical advisors, translating client needs into actionable plans and ensuring that product implementations run smoothly. Regular cross-functional meetings and clear communication are key, as they help address client concerns quickly and optimize the client's experience throughout their journey. This collaborative environment fosters both successful outcomes for clients and professional growth for the Customer Success Architect.

What does a customer success architect do?

A customer success architect designs and implements strategies to ensure clients effectively use a company's products or services, often collaborating with sales, support, and technical teams. They analyze customer needs, develop tailored solutions, and may use tools like CRM software to improve customer satisfaction and retention.

What is a customer success architect?

Customer Success Architects are professionals who work with clients to ensure they effectively implement and maximize the value of a company's products or services. They combine deep technical knowledge with customer-facing skills to help organizations solve complex business challenges using specific solutions. Their responsibilities include providing technical guidance, best practices, and strategic planning to help customers achieve their goals and drive product adoption. This role often acts as a bridge between the customer, support, and product teams to ensure long-term success.

What is the difference between Customer Success Architect vs Customer Success Manager?

AspectCustomer Success ArchitectCustomer Success Manager
CredentialsTypically requires experience in customer success, technical knowledge, and certifications like CSPO or CSCPOften holds a bachelor's degree in business or related field, with customer success certifications
Work EnvironmentWorks closely with technical teams, product development, and clients to design success strategiesManages client relationships, onboarding, and ongoing support
Employer & Industry UsageUsed in SaaS, tech, and enterprise software companies focusing on technical success planningCommon across various industries including SaaS, finance, and healthcare for client retention

The Customer Success Architect focuses on designing tailored success strategies and technical solutions, often collaborating with product and technical teams. In contrast, the Customer Success Manager primarily manages client relationships, onboarding, and ongoing support to ensure customer satisfaction and retention.

What are popular job titles related to Customer Success Architect jobs in Rochester, NY? For Customer Success Architect jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Customer Success Architect jobs in Rochester, NY look for? The top searched job categories for Customer Success Architect jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Customer Success Architect jobs? Cities near Rochester, NY with the most Customer Success Architect job openings:
Customer Success Architect jobs near you

Customer Success Manager

Webbing

York, NY • On-site, Remote

Full-time

Posted 27 days ago

Job description

Description
The Customer Success Manager (CSM) manages a portfolio of strategic customers across the United States, ensuring they achieve measurable business value from Webbing's connectivity solutions while building long-term partnerships. The CSM serves as the trusted advisor throughout the customer lifecycle-from deployment and onboarding through adoption, growth, and renewal-working closely with Sales, Product, Engineering, Customer Operations, and Support.
Key Responsibilities:
Customer Success Management
  • Build trusted relationships with customer stakeholders and executive sponsors.
  • Develop and execute Customer Success Plans aligned with customer business objectives.
  • Drive customer adoption, retention, satisfaction, and long-term growth.
  • Monitor customer health, usage trends, and business outcomes.
  • Identify customer risks and proactively lead mitigation plans.
  • Act as the primary customer advocate within Webbing.

Customer Lifecycle Management
  • Coordinate customer onboarding and deployment activities.
  • Ensure successful implementation of Webbing products and services.
  • Conduct regular customer cadence meetings.
  • Lead Executive Business Reviews (EBRs) and strategic planning sessions.
  • Track commitments and ensure timely follow-up on action items.

Business Growth
  • Partner with Sales to identify expansion and cross-sell opportunities.
  • Support strategic account planning and customer growth initiatives.
  • Promote adoption of new products and platform capabilities.

Operational Excellence
  • Maintain accurate customer records and Salesforce account hygiene.
  • Document customer architecture, stakeholders, and success plans.
  • Monitor SIM usage, data consumption, and service trends.
  • Coordinate operational requests with Customer Operations and Support.
  • Ensure timely communication during incidents and major service events.

Customer Site Visits
  • Travel regularly to customer locations across the United States.
  • Conduct on-site Executive Business Reviews, workshops, deployment meetings, and relationship-building visits.
  • Strengthen executive relationships through face-to-face engagement.
  • Support strategic customer initiatives and key business milestones.

Requirements
  • 5+ years of experience in Customer Success, Account Management, Technical Account Management, Project Management, or similar customer-facing roles.
  • Experience managing enterprise or B2B customers.
  • Excellent communication, presentation, and relationship-building skills.
  • Strong organizational, analytical, and project management abilities.
  • Experience with Salesforce or similar CRM platforms.
  • Professional English (spoken and written).
  • Willingness to travel up to for customer meetings, Executive Business Reviews, deployments, and site visits.

Preferred Qualifications
  • Experience in IoT Connectivity, Telecommunications, Enterprise Mobility, SaaS, or Automotive Connectivity.
  • Experience managing strategic or global enterprise customers.
  • Knowledge of APIs, eSIM technologies, or connectivity platforms

About Webbing
Founded in early 2010, Webbing is a global data MVNO that delivers enterprise grade, global connectivity and IoT services across more than 200 countries and 600+ mobile carriers' networks. Webbing's secured network delivers network protection and web content intelligence.
Enterprise customers can manage, monitor, and optimize data usage in real-time with Webbing's powerful software platform. Gain visibility by application type and have the power to white list applications and limit non-business applications with the click of a button, saving money and improving compliance.
What we offer
  • The opportunity for professional development within a reputable international innovative and growing company.
  • The opportunity to join a team of highly professional specialists in an international environment.
  • Fully remote role
  • Medical benefits

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