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Customer Success Architect Jobs in Rochester, NY

Ikoniq Inc

Senior Project Manager

Canandaigua, NY · On-site

$75K - $110K/yr

Manufacturing, fabrication, architectural millwork, commercial construction, or custom products ... customers across exciting industries * Make decisions that directly impact project success

Hiremore

Project success manager

Rochester, NY

Develops new products by identifying potential customer verticals, conducting market research ... Deep understanding of cloud architecture and implementation features (OS, multi-tenancy ...

Hiremore

Project success manager

Rochester, NY · On-site

Develops new products by identifying potential customer verticals, conducting market research ... Deep understanding of cloud architecture and implementation features (OS, multi-tenancy ...

Ralliant

Senior Product Arhcitect

Rochester, NY · On-site

Deploy anywhere. • Security is a design requirement. • Observability is a product capability. • Optimize for customer outcomes. Success Measures • Platform architecture adopted across product ...

MegazoneCloud US

Sr. AI FDE

Rochester, NY · On-site

$54.50 - $70.25/hr

Responsibilities : • Embed with customer teams to translate business problems into production AI ... AWS Solutions Architect Professional, Google Professional Cloud Architect, or Azure Solutions ...

MegazoneCloud Global

Sr. AI FDE

Rochester, NY · On-site

$54.50 - $70.25/hr

Responsibilities : • Embed with customer teams to translate business problems into production AI ... AWS Solutions Architect Professional, Google Professional Cloud Architect, or Azure Solutions ...

Pwc

Zuora - Solution Architect - Manager

Rochester, NY · On-site

$99K - $232K/yr

... customer satisfaction. You will be responsible for implementing and configuring Oracle lead ... that contribute to the success of our Firm. You are expected to lead with integrity and ...

Toyota Material Handling

Systems Engineer

Rochester, NY · On-site

$133K - $171K/yr

What You'll Be Doing: * Architect & Design : Define system-level architecture and decompose ... Translate complex system data into actionable insights for internal teams and external customers ...

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Showing results 21-40

All JobsCustomer Success Architect JobsCustomer Success Architect Jobs in Rochester, NY

Customer Success Architect information

See Rochester, NY salary details

$98.7K

$123.3K

$145K

How much do customer success architect jobs pay per year?

As of Aug 7, 2026, the average yearly pay for customer success architect in Rochester, NY is $123,333.00, according to ZipRecruiter salary data. Most workers in this role earn between $111,000.00 and $135,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer success architect?

To thrive as a Customer Success Architect, you need a deep understanding of technical solutions, customer onboarding, and project management, often backed by a degree in computer science or related fields. Familiarity with cloud platforms, CRM tools, and certifications like AWS Certified Solutions Architect or Salesforce certifications are typically required. Excellent communication, problem-solving, and relationship-building skills help foster strong partnerships and drive customer outcomes. These capabilities are crucial for ensuring customer satisfaction, long-term adoption, and the success of complex technical deployments.

Is customer success an entry level job?

Customer Success Architect roles are typically mid- to senior-level positions that require prior experience in customer success, account management, or related fields. While some companies may offer entry-level customer success roles, the architect position usually demands strong communication skills, technical knowledge, and industry experience. Certifications in customer success or related tools can also be beneficial for advancement.

How does a customer success architect typically collaborate with other teams to ensure client satisfaction?

Customer Success Architects often work closely with sales, product management, and engineering teams to deliver tailored solutions that align with client goals. They act as technical advisors, translating client needs into actionable plans and ensuring that product implementations run smoothly. Regular cross-functional meetings and clear communication are key, as they help address client concerns quickly and optimize the client's experience throughout their journey. This collaborative environment fosters both successful outcomes for clients and professional growth for the Customer Success Architect.

What does a customer success architect do?

A customer success architect designs and implements strategies to ensure clients effectively use a company's products or services, often collaborating with sales, support, and technical teams. They analyze customer needs, develop tailored solutions, and may use tools like CRM software to improve customer satisfaction and retention.

What is a customer success architect?

Customer Success Architects are professionals who work with clients to ensure they effectively implement and maximize the value of a company's products or services. They combine deep technical knowledge with customer-facing skills to help organizations solve complex business challenges using specific solutions. Their responsibilities include providing technical guidance, best practices, and strategic planning to help customers achieve their goals and drive product adoption. This role often acts as a bridge between the customer, support, and product teams to ensure long-term success.

What is the difference between Customer Success Architect vs Customer Success Manager?

AspectCustomer Success ArchitectCustomer Success Manager
CredentialsTypically requires experience in customer success, technical knowledge, and certifications like CSPO or CSCPOften holds a bachelor's degree in business or related field, with customer success certifications
Work EnvironmentWorks closely with technical teams, product development, and clients to design success strategiesManages client relationships, onboarding, and ongoing support
Employer & Industry UsageUsed in SaaS, tech, and enterprise software companies focusing on technical success planningCommon across various industries including SaaS, finance, and healthcare for client retention

The Customer Success Architect focuses on designing tailored success strategies and technical solutions, often collaborating with product and technical teams. In contrast, the Customer Success Manager primarily manages client relationships, onboarding, and ongoing support to ensure customer satisfaction and retention.

What are popular job titles related to Customer Success Architect jobs in Rochester, NY? For Customer Success Architect jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Customer Success Architect jobs in Rochester, NY look for? The top searched job categories for Customer Success Architect jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Customer Success Architect jobs? Cities near Rochester, NY with the most Customer Success Architect job openings:
Customer Success Architect jobs near you

Senior Project Manager

Ikoniq Inc

Canandaigua, NY • On-site

$75K - $110K/yr

Full-time

Medical, Dental, Retirement, PTO

Re-posted yesterday

Job description

Benefits:
  • 401(k)
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Paid time off



Project Manager
Build Projects That Customers Depend On

Are you the type of person who enjoys taking ownership of a project from kickoff to completion? Do you thrive in a fast-paced manufacturing environment where organization, communication, and problem-solving make the difference between a good project and a great one?
We're looking for an experienced Project Manager to lead custom manufacturing projects from the moment Sales hands them off through production, installation, and successful customer completion.
This is more than managing schedules—you'll be the central point of communication between our customers, engineering, production, supply chain, and installation teams, ensuring every project is delivered on time, on budget, and exceeds expectations.
If you enjoy coordinating people, solving problems, and seeing your work come to life, we'd love to meet you.
What You'll Do
Own Projects from Start to Finish

You'll take full responsibility for managing assigned projects after the sales process is complete.
Your responsibilities include:
  • Review project documentation, CAD drawings, specifications, renderings, project binder and customer requirements
  • Complete and finalize Bills of Materials (BOMs) with accurate part numbers and material requirements
  • Coordinate purchasing with Supply Chain and monitor long-lead items
  • Develop and manage project schedules with Operations
  • Track production progress and proactively resolve issues before they impact delivery
  • Coordinate shipping, installation logistics, and customer communication
  • Manage project changes, change orders, and schedule adjustments
  • Maintain accurate project documentation in Monday.com and company systems
  • Complete project closeout, cost analysis, and lessons learned documentation
What Success Looks Like
Successful Project Managers consistently:
  • Deliver projects on or ahead of schedule
  • Keep projects within budget
  • Build accurate Bills of Materials with minimal errors
  • Communicate proactively with customers and internal teams
  • Anticipate problems before they become emergencies
  • Keep multiple projects moving without losing attention to detail
  • Build strong relationships with customers and coworkers
What We're Looking For
Required Qualifications

  • 7+ years of Project Management experience in manufacturing, construction, fabrication, millwork, architectural products, industrial equipment, or a related industry
  • Ability to read technical drawings, blueprints, or CAD drawings
  • Strong organizational and planning skills
  • Excellent communication and customer service skills
  • Comfortable managing multiple projects simultaneously
  • Strong problem-solving and decision-making abilities
  • Proficiency with Microsoft Office

Preferred Qualifications

  • Experience with ERP or inventory systems (Fishbowl experience is a plus)
  • Experience using Monday.com or similar project management software
  • Manufacturing, fabrication, architectural millwork, commercial construction, or custom products experience
  • PMP certification is welcomed but not required
Why You'll Enjoy This Role
This position offers a unique combination of office coordination, production interaction, and customer engagement.
You'll have the opportunity to:
  • Own meaningful projects from concept through completion
  • Work alongside talented manufacturing and operations professionals
  • Build relationships with customers across exciting industries
  • Make decisions that directly impact project success
  • Continuously improve processes and project execution
  • Develop new technical and leadership skills
Training & Support
We invest in your success by providing:
  • Bill of Materials (BOM) training
  • Fishbowl ERP training
  • Monday.com training
  • Cross-functional support from Operations, Engineering, and Supply Chain
  • Weekly Project Management team meetings
  • Clear leadership support and escalation paths when needed
Compensation & Benefits
Salary Range


$75,000 - $110,000 annually, depending on experience, technical expertise, and manufacturing/project management background.
Highly qualified candidates with extensive custom manufacturing or commercial construction project management experience may be considered above this range.
Benefits

  • Health & dental insurance
  • Paid Time Off
  • Paid holidays
  • 401(k) 
  • Professional development and training
  • Stable, growing company with long-term career opportunities
About You
You're someone who:
  • Takes ownership rather than waiting for direction
  • Enjoys solving problems and keeping projects moving
  • Communicates confidently with customers and coworkers
  • Notices the details others miss
  • Works well under pressure
  • Believes deadlines matter
  • Wants to build a long-term career with a growing company
Join Our Team
If you're looking for a role where your organization, leadership, and project management skills will have a direct impact on customer success, we'd love to hear from you.
At Ikoniq, we don't just design and manufacture solutions, we place people and brands at the forefront of the narrative, creating unforgettable venue hospitality experiences that resonate with audiences across diverse environments. We are on a mission to revolutionize brand experiences through innovative design and engineering, driven by a commitment to visual storytelling.
Apply today and help us deliver exceptional projects from start to finish.
Actual compensation will be determined based factors including relevant experience, skills, qualifications, demonstrated ability to perform the responsibilities of the role and internal equity. 
Ikoniq is an equal opportunity employer.  All applications will be considered for employment based on skills and experience without attention to race, color, religion, gender or gender identity,  sexual orientation, national origin,  veteran or disability status.  We recognize that great talent comes in many forms, so if you are excited about the type of work that we do, we encourage you to apply.  You may be the right fit for our team!