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Client Success Analyst Jobs in Rochester, NY (NOW HIRING)

Acara Solutions

Mold Design Engineer

Rochester, NY

$88K/yr

... impact client success while giving you room to grow and develop professionally. About Acara ... Perform mold CAE analysis consisting of filling, cooling, and warpage. What You'll Bring: * High ...

ELS

Platform Operations Analyst

Rochester, NY · On-site

$101K/yr

... contributions to our success. Purpose of Position: This position is accountable for the ... Responsible for effective client interactions that meet or exceed internal service quality targets.

Acara Solutions

Fraud Specialist

Rochester, NY · On-site

$21 - $22/hr

... client success while providing you with room to grow and develop professionally. About Acara ... Analyze and track check fraud, including counterfeit checks and forged endorsements, while ...

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All JobsClient Success Analyst JobsClient Success Analyst Jobs in Rochester, NY

Client Success Analyst information

See Rochester, NY salary details

$16

$25

$39

How much do client success analyst jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for client success analyst in Rochester, NY is $25.26, according to ZipRecruiter salary data. Most workers in this role earn between $19.66 and $28.46 per hour, depending on experience, location, and employer.

What is a client success analyst?

A Client Success Analyst is a professional who ensures that clients achieve their desired outcomes while using a company's products or services. They act as a bridge between the client and the company, providing support, troubleshooting issues, and identifying opportunities for clients to maximize value. Their responsibilities often include onboarding new clients, analyzing client data to track satisfaction and success, and collaborating with internal teams to resolve client concerns. Ultimately, they help foster long-term client relationships and drive customer retention.

How does a client success analyst typically collaborate with other departments to address client needs?

Client Success Analysts frequently work cross-functionally, partnering with teams such as Sales, Product, and Support to ensure client satisfaction. They often act as the main point of contact for client feedback, relaying concerns or feature requests to the appropriate internal teams. This collaboration helps drive process improvements, resolve issues efficiently, and ensures the client's voice is heard throughout the organization. Effective communication and relationship-building skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a client success analyst, and why are they important?

To thrive as a Client Success Analyst, you need strong analytical abilities, customer relationship management skills, and a bachelor’s degree in business, marketing, or a related field. Familiarity with CRM software (such as Salesforce), data analysis tools, and project management systems is typically required. Excellent communication, problem-solving, and adaptability are crucial soft skills for building trust and proactively addressing client needs. These qualifications enable analysts to deliver value, foster long-term client satisfaction, and drive business growth.

What is the difference between Client Success Analyst vs Customer Support Specialist?

AspectClient Success AnalystCustomer Support Specialist
Required CredentialsBachelor's degree often in business, marketing, or related fields; certifications in customer success or CRM toolsHigh school diploma or equivalent; some roles prefer certifications in customer service or product knowledge
Work EnvironmentCollaborative, strategic, client-facing roles within SaaS or service companiesSupport-focused, troubleshooting, and issue resolution in call centers or online support platforms
Employer & Industry UsageUsed in SaaS, tech, and service industries to enhance client retention and satisfactionCommon across retail, telecom, tech, and service sectors for direct customer assistance

The main difference is that a Client Success Analyst focuses on proactive engagement, retention, and strategic account management, while a Customer Support Specialist handles reactive issue resolution and technical support. Both roles require strong communication skills, but the Client Success Analyst typically works more strategically to ensure long-term client success.

What are popular job titles related to Client Success Analyst jobs in Rochester, NY?

For Client Success Analyst jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Client Success Analyst jobs in Rochester, NY look for?

The top searched job categories for Client Success Analyst jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Client Success Analyst jobs?

Cities near Rochester, NY with the most Client Success Analyst job openings:

Client Success Analyst jobs near you
Infographic showing various Client Success Analyst job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, and 5% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $52,539 per year, or $25.3 per hour.

Accounts Receivable Operations Specialist I (Tier II)

Rochester, NY • On-site

Acara Solutions
Retail • 1 - 10 employees
Learn more about Acara Solutionsexternal

$22/hr

Full-time

Re-posted 10 days ago

Key responsibilities

  • Review, code, and enter financial data into accounting systems to ensure accurate sub-ledger and general ledger reporting.

  • Respond promptly to accounts receivable inquiries through phone, email, and mail in accordance with service standards.

  • Research, reconcile, and analyze financial transactions to maintain data accuracy and compliance.

Job description

Job Title: Accounts Receivable Operations Specialist I (Tier II)
Location: Rochester, NY (Hybrid)
Employment Type: Temp (12 Months)         
Industry: Business Process Outsourcing
Compensation: $22.00/Hour
Schedule: 40 Hours/Week 1st Shift
 
About the Opportunity:
  • Process and maintain accurate accounts receivable transactions while ensuring compliance with financial policies and internal controls.
  • Respond to customer and internal inquiries via phone, email, and mail while delivering high-quality service.
  • Research, reconcile, and analyze financial data to support accurate reporting and operational excellence.
 
Why You'll Love Working Here:
  • Supportive, team-driven culture that values collaboration, transparency, and accountability.
  • Opportunity to grow your career with a global workforce solutions leader serving multiple industries.
  • People-first environment that encourages employees to bring their authentic selves to work.
  • Strong focus on partnership, innovation, and delivering meaningful results for clients and candidates.
 
Why This Opportunity is Exciting:
This role offers the chance to join a company that prioritises both people and performance-where your contributions directly impact client success while giving you room to grow and develop professionally.
 
About Acara Solutions
Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.
 
Sound like a good fit?
APPLY TODAY
 
What You'll Do:
  • Review, code, and enter financial data into accounting systems to ensure accurate sub-ledger and general ledger reporting.
  • Respond promptly to accounts receivable inquiries through phone, email, and mail in accordance with service standards.
  • Research, reconcile, and analyze financial transactions to maintain data accuracy and compliance.
  • Generate reports and provide financial data to support operational reporting and internal audit requirements.
  • Verify accounting transactions to ensure adherence to company policies and established financial controls.
  • Participate in monthly team meetings and contribute to ongoing technical and professional development.
  • Train new team members and cross-train colleagues on daily operational processes.
  • Maintain and update departmental procedures while recommending process improvements when appropriate.

What You'll Bring:
  • High School Diploma or GED
  • 2+ years of experience in accounts receivable, accounting, finance, or a related financial operations role.
 
Additional Information:
  • Upon offer of employment, the individual will be subject to a background check.

After you apply, you may receive a call or message from our AI Talent Scout about this role or other opportunities that match your skills and preferences. AI agent role is to help speed up your hiring process by answering questions, confirming basic information, and identifying whether there's a mutual fit.

The call or chat may be recorded so that our recruiting team can review it - they make all final hiring decisions, while AI agent simply helps move you forward faster. The best part? They are available 24/7, so you can connect whenever it's convenient for you.

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Acara Solutions and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Website Privacy Policy | Acara

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.