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Customer Success Project Manager Jobs in Rochester, NY

Webbing

Customer Success Manager

York, NY · On-site +1

Description The Customer Success Manager (CSM) manages a portfolio of strategic customers across ... Strong organizational, analytical, and project management abilities. * Experience with Salesforce ...

Brite

Customer Success Representative

Victor, NY · On-site

$65K - $80K/yr

The CSR is the face of Brite for our managed IT Clients and is required to be forward thinking ... Meet with STCs, Customer Success Manager, Service Delivery Managers, & Account Managers to ...

Ikoniq Inc

Senior Project Manager

Canandaigua, NY · On-site

$75K - $110K/yr

... customers across exciting industries * Make decisions that directly impact project success ... Weekly Project Management team meetings * Clear leadership support and escalation paths when needed ...

Hiremore

Project success manager

Rochester, NY

... hiring success. By combining a global network of sourcing professionals with our innovative ... Develops new products by identifying potential customer verticals, conducting market research ...

Hiremore

Project success manager

Rochester, NY · On-site

... hiring success. By combining a global network of sourcing professionals with our innovative ... Develops new products by identifying potential customer verticals, conducting market research ...

Amteck, LLC

Project Manager

Henrietta, NY · On-site

Build and maintain strong client relationships while ensuring exceptional customer service * Manage ... Demonstrated success managing projects valued at $30M-$50M+ * Strong knowledge of: * Electrical ...

FirstLight

Project Manager

Victor, NY · On-site

$60K - $70K/yr

Facilitate customer meetings and ensure that all milestones, deliverables, and dependencies are ... Demonstrated success managing Dark and lit fiber builds, voice solutions, and data center ...

Construction Co.

Project Manager

Rochester, NY · On-site

$55K - $100K/yr

Christa Construction - Customer Satisfaction through Quality, Service, and Value!! Christa promotes ... Is your history bursting with examples of your personal and professional success? * Are you ready ...

RimePro Inc

Project Manager

Spencerport, NY

$110K - $130K/yr

Project Manager - Commercial Construction Location: Western New York An established commercial ... Supportive team culture focused on long-term success

Livingston Associates

Project Manager

Rochester, NY · On-site

$85K - $110K/yr

Position Summary The Project Manager is responsible for the overall financial, contractual, and operational success of heavy civil construction projects. This individual manages project teams ...

RES Exhibit Services LLC

Project Manager

Rochester, NY · On-site

$78K - $98K/yr

What Success Looks Like Success in this role means projects are organized, communication is clear, budgets are actively managed, internal teams understand what is expected, and clients feel confident ...

GLC Business Services

Project Manager

Rochester, NY · On-site

$110K - $135K/yr

... success and maintain strong relationships throughout the project lifecycle. Essential Duties ... Ensure exceptional customer satisfaction throughout the project lifecycle. Quality Control & Safety

Allient Incorporated

Project Manager

Rochester, NY · On-site

$110K - $125K/yr

The Project Manager is responsible for leading the successful execution of cross-functional product ... Lead cross-functional product development and customer projects from initiation through successful ...

Calvary Robotics

Project Manager

Webster, NY · On-site

The Project Manager serves as the lead customer contact, regularly communicating throughout all phases of the project. Requirements Successful candidates will have excellent communication and ...

Calvary Robotics

Project Manager

Webster, NY · On-site

$145K - $175K/yr

The Project Manager serves as the lead customer contact, regularly communicating throughout all phases of the project. Requirements Successful candidates will have excellent communication and ...

Calvary Robotics

Project Manager

Webster, NY · On-site

$145K - $175K/yr

The Project Manager serves as the lead customer contact, regularly communicating throughout all phases of the project. Requirements: Successful candidates will have excellent communication and ...

Allientorporated

Project Manager

Rochester, NY · On-site

The Project Manager is responsible for leading the successful execution of cross-functional product ... Lead cross-functional product development and customer projects from initiation through successful ...

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Showing results 1-20

All JobsCustomer Success Project JobsCustomer Success Project Manager JobsCustomer Success Project Manager Jobs in Rochester, NY

Customer Success Project Manager information

See Rochester, NY salary details

$32.1K

$82K

$138.1K

How much do customer success project manager jobs pay per year?

As of Aug 3, 2026, the average yearly pay for customer success project manager in Rochester, NY is $81,957.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,700.00 and $97,700.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Project Manager vs Customer Support Specialist?

AspectCustomer Success Project ManagerCustomer Support Specialist
CredentialsTypically requires a bachelor’s degree, project management certifications (e.g., PMP), and experience in customer successUsually requires a high school diploma or associate degree, with customer service training
Work EnvironmentManages projects, coordinates teams, and ensures customer success strategies are implementedProvides direct support to customers, troubleshooting issues, and answering inquiries
Employer & Industry UsageCommon in SaaS, tech, and service industries focusing on client retention and onboardingFound across various industries, including retail, telecom, and software, focusing on resolving customer issues

The Customer Success Project Manager focuses on managing customer onboarding and success projects, ensuring long-term client satisfaction. In contrast, the Customer Support Specialist handles day-to-day customer inquiries and troubleshooting. Both roles are vital for customer retention but differ in scope and responsibilities.

What is a Customer Success Project Manager?

A Customer Success Project Manager is a professional responsible for overseeing and coordinating projects that help clients achieve their goals with a company's products or services. They act as the main point of contact between the business and its customers during project implementation, ensuring clear communication, timely delivery, and client satisfaction. Their role often includes managing project timelines, addressing customer concerns, and working with internal teams to deliver successful outcomes. This position combines elements of project management and customer relationship management to drive long-term customer success.

How does a Customer Success Project Manager typically collaborate with cross-functional teams to drive client outcomes?

As a Customer Success Project Manager, you will regularly work alongside sales, product, and support teams to ensure clients achieve their desired outcomes. This role often involves coordinating project timelines, communicating client feedback to product teams, and aligning resources to resolve issues quickly. Effective collaboration requires strong communication skills and the ability to balance client needs with internal priorities, making teamwork and stakeholder management essential aspects of the job.

What are the key skills and qualifications needed to thrive as a Customer Success Project Manager, and why are they important?

To thrive as a Customer Success Project Manager, you need expertise in project management, customer relationship management, and a strong understanding of the product or service being delivered, often backed by a relevant degree and certifications like PMP or CSM. Familiarity with CRM platforms (such as Salesforce), project management tools (like Asana or Jira), and data analytics systems is typically required. Outstanding communication, problem-solving, and stakeholder management skills distinguish top performers in this role. These skills are crucial for ensuring customer satisfaction, driving successful project outcomes, and fostering long-term client retention.
What job categories do people searching Customer Success Project Manager jobs in Rochester, NY look for? The top searched job categories for Customer Success Project Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Customer Success Project Manager jobs? Cities near Rochester, NY with the most Customer Success Project Manager job openings:
Customer Success Project Manager jobs near you
Infographic showing various Customer Success Project Manager job openings in Rochester, NY as of July 2026, with employment types broken down into 79% Full Time, and 21% Part Time. Highlights an 100% In-person job distribution, with an average salary of $81,957 per year, or $39.4 per hour.

Customer Success Manager

Webbing

York, NY • On-site, Remote

Full-time

Posted 23 days ago

Job description

Description
The Customer Success Manager (CSM) manages a portfolio of strategic customers across the United States, ensuring they achieve measurable business value from Webbing's connectivity solutions while building long-term partnerships. The CSM serves as the trusted advisor throughout the customer lifecycle-from deployment and onboarding through adoption, growth, and renewal-working closely with Sales, Product, Engineering, Customer Operations, and Support.
Key Responsibilities:
Customer Success Management
  • Build trusted relationships with customer stakeholders and executive sponsors.
  • Develop and execute Customer Success Plans aligned with customer business objectives.
  • Drive customer adoption, retention, satisfaction, and long-term growth.
  • Monitor customer health, usage trends, and business outcomes.
  • Identify customer risks and proactively lead mitigation plans.
  • Act as the primary customer advocate within Webbing.

Customer Lifecycle Management
  • Coordinate customer onboarding and deployment activities.
  • Ensure successful implementation of Webbing products and services.
  • Conduct regular customer cadence meetings.
  • Lead Executive Business Reviews (EBRs) and strategic planning sessions.
  • Track commitments and ensure timely follow-up on action items.

Business Growth
  • Partner with Sales to identify expansion and cross-sell opportunities.
  • Support strategic account planning and customer growth initiatives.
  • Promote adoption of new products and platform capabilities.

Operational Excellence
  • Maintain accurate customer records and Salesforce account hygiene.
  • Document customer architecture, stakeholders, and success plans.
  • Monitor SIM usage, data consumption, and service trends.
  • Coordinate operational requests with Customer Operations and Support.
  • Ensure timely communication during incidents and major service events.

Customer Site Visits
  • Travel regularly to customer locations across the United States.
  • Conduct on-site Executive Business Reviews, workshops, deployment meetings, and relationship-building visits.
  • Strengthen executive relationships through face-to-face engagement.
  • Support strategic customer initiatives and key business milestones.

Requirements
  • 5+ years of experience in Customer Success, Account Management, Technical Account Management, Project Management, or similar customer-facing roles.
  • Experience managing enterprise or B2B customers.
  • Excellent communication, presentation, and relationship-building skills.
  • Strong organizational, analytical, and project management abilities.
  • Experience with Salesforce or similar CRM platforms.
  • Professional English (spoken and written).
  • Willingness to travel up to for customer meetings, Executive Business Reviews, deployments, and site visits.

Preferred Qualifications
  • Experience in IoT Connectivity, Telecommunications, Enterprise Mobility, SaaS, or Automotive Connectivity.
  • Experience managing strategic or global enterprise customers.
  • Knowledge of APIs, eSIM technologies, or connectivity platforms

About Webbing
Founded in early 2010, Webbing is a global data MVNO that delivers enterprise grade, global connectivity and IoT services across more than 200 countries and 600+ mobile carriers' networks. Webbing's secured network delivers network protection and web content intelligence.
Enterprise customers can manage, monitor, and optimize data usage in real-time with Webbing's powerful software platform. Gain visibility by application type and have the power to white list applications and limit non-business applications with the click of a button, saving money and improving compliance.
What we offer
  • The opportunity for professional development within a reputable international innovative and growing company.
  • The opportunity to join a team of highly professional specialists in an international environment.
  • Fully remote role
  • Medical benefits

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