Role Overview Own post-sale project coordination, customer success, and LPR portfolio management during COMPANY's growth phase. Transition from outgoing service manager in first 60-90 days to lead 12 ...
Role Overview Own post-sale project coordination, customer success, and LPR portfolio management during COMPANY's growth phase. Transition from outgoing service manager in first 60-90 days to lead 12 ...
Customer Success Manager At Reltio ® , an SAP Company, we believe data should fuel your success in the enterprise AI era. Our Context Intelligence Platform turns fragmented data into a trusted ...
Customer Success Manager At Reltio ® , an SAP Company, we believe data should fuel your success in the enterprise AI era. Our Context Intelligence Platform turns fragmented data into a trusted ...
Senior Customer Success Manager
$80K - $95K/yr
Senior Customer Success Manager Since day one, the Relo Metrics team has pushed past traditional boundaries in the sports sponsorship arena to ensure our clients are always a step ahead through ...
Senior Customer Success Manager
$80K - $95K/yr
Senior Customer Success Manager Since day one, the Relo Metrics team has pushed past traditional boundaries in the sports sponsorship arena to ensure our clients are always a step ahead through ...
Customer Success Associate
Farmington, NY · Hybrid
$10K/mo
Customer Success Associate New York, United States Since 1843, The Economist Group has championed ... Manage a large portfolio of small subscription clients across the Americas. * Serve as the main ...
Customer Success Associate
Farmington, NY · Hybrid
$10K/mo
Customer Success Associate New York, United States Since 1843, The Economist Group has championed ... Manage a large portfolio of small subscription clients across the Americas. * Serve as the main ...
Project success manager
Rochester, NY · On-site
... hiring success. By combining a global network of sourcing professionals with our innovative ... Develops new products by identifying potential customer verticals, conducting market research ...
Project success manager
Rochester, NY · On-site
... hiring success. By combining a global network of sourcing professionals with our innovative ... Develops new products by identifying potential customer verticals, conducting market research ...
Project success manager
Rochester, NY · On-site
... hiring success. By combining a global network of sourcing professionals with our innovative ... Develops new products by identifying potential customer verticals, conducting market research ...
Project success manager
Rochester, NY · On-site
... hiring success. By combining a global network of sourcing professionals with our innovative ... Develops new products by identifying potential customer verticals, conducting market research ...
Project Manager
Rochester, NY · On-site
$80K - $85K/yr
Identify and resolve project challenges while maintaining a strong focus on customer satisfaction ... Previous experience managing escalation tickets * Proven FTTx project management experience is ...
Project Manager
Rochester, NY · On-site
$80K - $85K/yr
Identify and resolve project challenges while maintaining a strong focus on customer satisfaction ... Previous experience managing escalation tickets * Proven FTTx project management experience is ...
Senior Enterprise Customer Success Manager
West Henrietta, NY · On-site +1
$135K - $140K/yr
PHAROS • Senior Enterprise Customer Success Manager Enterprise SaaS • Remote (US) Do you have a track record of holding a software relationship together when things get complicated on the ...
Senior Enterprise Customer Success Manager
West Henrietta, NY · On-site +1
$135K - $140K/yr
PHAROS • Senior Enterprise Customer Success Manager Enterprise SaaS • Remote (US) Do you have a track record of holding a software relationship together when things get complicated on the ...
Project Manager
Victor, NY · On-site
$75K - $100K/yr
Facilitate customer meetings and ensure that all milestones, deliverables, and dependencies are ... Demonstrated success managing Dark and lit fiber builds, voice solutions, and data center ...
Quick apply
Project Manager
Victor, NY · On-site
$75K - $100K/yr
Facilitate customer meetings and ensure that all milestones, deliverables, and dependencies are ... Demonstrated success managing Dark and lit fiber builds, voice solutions, and data center ...
Project Manager
Victor, NY · On-site
$60K - $70K/yr
Facilitate customer meetings and ensure that all milestones, deliverables, and dependencies are ... Demonstrated success managing Dark and lit fiber builds, voice solutions, and data center ...
Quick apply
Project Manager
Victor, NY · On-site
$60K - $70K/yr
Facilitate customer meetings and ensure that all milestones, deliverables, and dependencies are ... Demonstrated success managing Dark and lit fiber builds, voice solutions, and data center ...
Project Manager
Rochester, NY · On-site
$55K - $100K/yr
Christa Construction - Customer Satisfaction through Quality, Service, and Value!! Christa promotes ... Is your history bursting with examples of your personal and professional success? * Are you ready ...
Quick apply
Project Manager
Rochester, NY · On-site
$55K - $100K/yr
Christa Construction - Customer Satisfaction through Quality, Service, and Value!! Christa promotes ... Is your history bursting with examples of your personal and professional success? * Are you ready ...
Project Manager
Rochester, NY · On-site
$101K/yr
... success. Purpose of Position: The Project Manager leads the planning and execution of medium to large-scale projects that drive operational efficiency, innovation, or regulatory compliance at ESL.
Project Manager
Rochester, NY · On-site
$101K/yr
... success. Purpose of Position: The Project Manager leads the planning and execution of medium to large-scale projects that drive operational efficiency, innovation, or regulatory compliance at ESL.
Customer Success Sales Executive
Rochester, NY · On-site +1
$50K - $60K/yr
Our Account Managers are at the forefront of that mission, connecting innovative technology with the people who need it most. We're looking for a driven, relationship-focused Customer Success Sales ...
Quick apply
Customer Success Sales Executive
Rochester, NY · On-site +1
$50K - $60K/yr
Our Account Managers are at the forefront of that mission, connecting innovative technology with the people who need it most. We're looking for a driven, relationship-focused Customer Success Sales ...
Project Manager
Rochester, NY · Hybrid
$78K - $113K/yr
... success. Purpose of Position: The Project Manager leads the planning and execution of medium to large-scale projects that drive operational efficiency, innovation, or regulatory compliance at ESL.
Project Manager
Rochester, NY · Hybrid
$78K - $113K/yr
... success. Purpose of Position: The Project Manager leads the planning and execution of medium to large-scale projects that drive operational efficiency, innovation, or regulatory compliance at ESL.
Project Manager
Webster, NY · On-site
$145K - $175K/yr
The Project Manager serves as the lead customer contact, regularly communicating throughout all phases of the project. Requirements: Successful candidates will have excellent communication and ...
Quick apply
Project Manager
Webster, NY · On-site
$145K - $175K/yr
The Project Manager serves as the lead customer contact, regularly communicating throughout all phases of the project. Requirements: Successful candidates will have excellent communication and ...
Project Manager
Webster, NY · On-site
The Project Manager serves as the lead customer contact, regularly communicating throughout all phases of the project. Requirements Successful candidates will have excellent communication and ...
Project Manager
Webster, NY · On-site
The Project Manager serves as the lead customer contact, regularly communicating throughout all phases of the project. Requirements Successful candidates will have excellent communication and ...
Project Manager
$145K - $175K/yr
The Project Manager serves as the lead customer contact, regularly communicating throughout all phases of the project. Requirements Successful candidates will have excellent communication and ...
Project Manager
$145K - $175K/yr
The Project Manager serves as the lead customer contact, regularly communicating throughout all phases of the project. Requirements Successful candidates will have excellent communication and ...
Senior Project Manager
Fairport, NY · On-site +1
$145K - $160K/yr
... customers alike. The new Radionix vision - Mission control for your security - encapsulates our ... The Project Manager role is a key driver in the success of our portfolio of products, both hardware ...
Senior Project Manager
Fairport, NY · On-site +1
$145K - $160K/yr
... customers alike. The new Radionix vision - Mission control for your security - encapsulates our ... The Project Manager role is a key driver in the success of our portfolio of products, both hardware ...
Senior Project Manager
Fairport, NY · On-site
$145K - $160K/yr
... customers alike. The new Radionix vision - Mission control for your security - encapsulates our ... The Project Manager role is a key driver in the success of our portfolio of products, both hardware ...
Senior Project Manager
Fairport, NY · On-site
$145K - $160K/yr
... customers alike. The new Radionix vision - Mission control for your security - encapsulates our ... The Project Manager role is a key driver in the success of our portfolio of products, both hardware ...
Senior Project Manager
Fairport, NY · On-site +1
$145K - $160K/yr
... customers alike. The new Radionix vision - Mission control for your security - encapsulates our ... The Project Manager role is a key driver in the success of our portfolio of products, both hardware ...
Senior Project Manager
Fairport, NY · On-site +1
$145K - $160K/yr
... customers alike. The new Radionix vision - Mission control for your security - encapsulates our ... The Project Manager role is a key driver in the success of our portfolio of products, both hardware ...
Customer Success Project Manager information
See Rochester, NY salary details
$32.1K - $41.7K
4% of jobs
$41.7K - $51.4K
10% of jobs
$58.1K is the 25th percentile. Wages below this are outliers.
$51.4K - $61K
16% of jobs
$61K - $70.6K
15% of jobs
The median wage is $74.3K / yr.
$70.6K - $80.3K
14% of jobs
$80.3K - $89.9K
14% of jobs
$92.6K is the 75th percentile. Wages above this are outliers.
$89.9K - $99.6K
10% of jobs
$99.6K - $109.2K
10% of jobs
$109.2K - $118.8K
4% of jobs
$118.8K - $128.5K
2% of jobs
$128.5K - $138.1K
2% of jobs
$32.1K
$82K
$138.1K
How much do customer success project manager jobs pay per year?
As of Jun 8, 2026, the average yearly pay for customer success project manager in Rochester, NY is $81,957.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,700.00 and $97,700.00 per year, depending on experience, location, and employer.
What is the difference between Customer Success Project Manager vs Customer Support Specialist?
| Aspect | Customer Success Project Manager | Customer Support Specialist |
|---|---|---|
| Credentials | Typically requires a bachelor’s degree, project management certifications (e.g., PMP), and experience in customer success | Usually requires a high school diploma or associate degree, with customer service training |
| Work Environment | Manages projects, coordinates teams, and ensures customer success strategies are implemented | Provides direct support to customers, troubleshooting issues, and answering inquiries |
| Employer & Industry Usage | Common in SaaS, tech, and service industries focusing on client retention and onboarding | Found across various industries, including retail, telecom, and software, focusing on resolving customer issues |
The Customer Success Project Manager focuses on managing customer onboarding and success projects, ensuring long-term client satisfaction. In contrast, the Customer Support Specialist handles day-to-day customer inquiries and troubleshooting. Both roles are vital for customer retention but differ in scope and responsibilities.
What is a Customer Success Project Manager?
A Customer Success Project Manager is a professional responsible for overseeing and coordinating projects that help clients achieve their goals with a company's products or services. They act as the main point of contact between the business and its customers during project implementation, ensuring clear communication, timely delivery, and client satisfaction. Their role often includes managing project timelines, addressing customer concerns, and working with internal teams to deliver successful outcomes. This position combines elements of project management and customer relationship management to drive long-term customer success.
How does a Customer Success Project Manager typically collaborate with cross-functional teams to drive client outcomes?
As a Customer Success Project Manager, you will regularly work alongside sales, product, and support teams to ensure clients achieve their desired outcomes. This role often involves coordinating project timelines, communicating client feedback to product teams, and aligning resources to resolve issues quickly. Effective collaboration requires strong communication skills and the ability to balance client needs with internal priorities, making teamwork and stakeholder management essential aspects of the job.
What are the key skills and qualifications needed to thrive as a Customer Success Project Manager, and why are they important?
To thrive as a Customer Success Project Manager, you need expertise in project management, customer relationship management, and a strong understanding of the product or service being delivered, often backed by a relevant degree and certifications like PMP or CSM. Familiarity with CRM platforms (such as Salesforce), project management tools (like Asana or Jira), and data analytics systems is typically required. Outstanding communication, problem-solving, and stakeholder management skills distinguish top performers in this role. These skills are crucial for ensuring customer satisfaction, driving successful project outcomes, and fostering long-term client retention.
What are popular job titles related to Customer Success Project Manager jobs in Rochester, NY? For Customer Success Project Manager jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Customer Success Project Manager jobs in Rochester, NY look for? The top searched job categories for Customer Success Project Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Customer Success Project Manager jobs? Cities near Rochester, NY with the most Customer Success Project Manager job openings:
Other
Posted 12 days ago
Job description
Role Overview
Own post-sale project coordination, customer success, and LPR portfolio management during COMPANY's growth phase. Transition from outgoing service manager in first 60-90 days to lead 12 active LPR projects end-to-end.
Key Responsibilities
LPR Project Management
- Manage full lifecycle: contracts, permitting, site prep, installs, approvals, and close-out.
- Serve as primary customer contact for status, scheduling, and issues (escalate tech to field lead).
- Coordinate with Lead Field Technician; track milestones, risks, and updates for CEO/sales.
- Drive post-sale follow-ups, onboarding, quality checks, surveys, and referrals.
- Monitor renewals/recerts for named accounts.
- Assist dispatch/scheduling; support sales quotes, calls, inventory, and tech/AI evaluations.
- On-time LPR delivery with compliance and customer confidence.
- Smooth onboarding independence in 90 days; high satisfaction/referrals.
- Efficient dispatch/sales support; proactive inventory/renewals; strong sales-ops-field alignment.
- Organized project manager with customer focus; experience in coordination, installs, or ops.
- Strong communicator; tech-curious (CRM/AI a plus).
- Pass background check.