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Customer Success Project Manager Jobs in Rochester, NY

Webbing

Customer Success Manager

York, NY · On-site +1

Description The Customer Success Manager (CSM) manages a portfolio of strategic customers across ... Strong organizational, analytical, and project management abilities. * Experience with Salesforce ...

QAD

Customer Success Manager

Rochester, NY · On-site

The Customer Success Manager (CSM) is responsible for helping Microvellum and INNERGY Engineering ... Excellent problem-solving and project coordination abilities. * Experience with CRM platforms such ...

Rexel

Customer Success Manager

Rochester, NY · On-site

The Customer Success Manager will use data generated from normal business operations, customer support/service engagements, and other data sets to create a picture of customer needs and what ...

Rexel France

Customer Success Manager

Rochester, NY · On-site

The Customer Success Manager will use data generated from normal business operations, customer support/service engagements, and other data sets to create a picture of customer needs and what ...

REXEL

Customer Success Manager

Rochester, NY · On-site

The Customer Success Manager will use data generated from normal business operations, customer support/service engagements, and other data sets to create a picture of customer needs and what ...

Ambrell Corporation

Customer Success Manager

Rochester, NY · On-site

$85K - $95K/yr

Description The Customer Success Manager is responsible for leading Ambrell's customer service and field service functions ensuring that customers receive timely, accurate, and professional support ...

Ambrell Corporation

Customer Success Manager

Rochester, NY · On-site

$85K - $95K/yr

The Customer Success Manager is responsible for leading Ambrell's customer service and field service functions ensuring that customers receive timely, accurate, and professional support throughout ...

Brite

Customer Success Representative

Victor, NY · On-site

The CSR is the face of Brite for our managed IT Clients and is required to be forward thinking ... Meet with STCs, Customer Success Manager, Service Delivery Managers, & Account Managers to ...

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Customer Success Project Manager information

See Rochester, NY salary details

$32.3K

$82.5K

$139K

How much do customer success project manager jobs pay per year?

As of Sep 15, 2026, the average yearly pay for customer success project manager in Rochester, NY is $82,459.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,100.00 and $98,300.00 per year, depending on experience, location, and employer.

What is a Customer Success Project Manager?

A Customer Success Project Manager is a professional responsible for overseeing and coordinating projects that help clients achieve their goals with a company's products or services. They act as the main point of contact between the business and its customers during project implementation, ensuring clear communication, timely delivery, and client satisfaction. Their role often includes managing project timelines, addressing customer concerns, and working with internal teams to deliver successful outcomes. This position combines elements of project management and customer relationship management to drive long-term customer success.

What are the key skills and qualifications needed to thrive as a Customer Success Project Manager?

To thrive as a Customer Success Project Manager, you need expertise in project management, customer relationship management, and a strong understanding of the product or service being delivered, often backed by a relevant degree and certifications like PMP or CSM. Familiarity with CRM platforms (such as Salesforce), project management tools (like Asana or Jira), and data analytics systems is typically required. Outstanding communication, problem-solving, and stakeholder management skills distinguish top performers in this role. These skills are crucial for ensuring customer satisfaction, driving successful project outcomes, and fostering long-term client retention.

How does a Customer Success Project Manager typically collaborate with cross-functional teams to drive client outcomes?

As a Customer Success Project Manager, you will regularly work alongside sales, product, and support teams to ensure clients achieve their desired outcomes. This role often involves coordinating project timelines, communicating client feedback to product teams, and aligning resources to resolve issues quickly. Effective collaboration requires strong communication skills and the ability to balance client needs with internal priorities, making teamwork and stakeholder management essential aspects of the job.

What is the difference between Customer Success Project Manager vs Customer Support Specialist?

AspectCustomer Success Project ManagerCustomer Support Specialist
CredentialsTypically requires a bachelor’s degree, project management certifications (e.g., PMP), and experience in customer successUsually requires a high school diploma or associate degree, with customer service training
Work EnvironmentManages projects, coordinates teams, and ensures customer success strategies are implementedProvides direct support to customers, troubleshooting issues, and answering inquiries
Employer & Industry UsageCommon in SaaS, tech, and service industries focusing on client retention and onboardingFound across various industries, including retail, telecom, and software, focusing on resolving customer issues

The Customer Success Project Manager focuses on managing customer onboarding and success projects, ensuring long-term client satisfaction. In contrast, the Customer Support Specialist handles day-to-day customer inquiries and troubleshooting. Both roles are vital for customer retention but differ in scope and responsibilities.

What are popular job titles related to Customer Success Project Manager jobs in Rochester, NY?

For Customer Success Project Manager jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Customer Success Project Manager jobs in Rochester, NY look for?

The top searched job categories for Customer Success Project Manager jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Customer Success Project Manager jobs?

Cities near Rochester, NY with the most Customer Success Project Manager job openings:

Customer Success Project Manager jobs near you
Infographic showing various Customer Success Project Manager job openings in Rochester, NY as of September 2026, with employment types broken down into 79% Full Time, and 21% Part Time. Highlights an 100% In-person job distribution, with an average salary of $82,459 per year, or $39.6 per hour.

Customer Success Manager

Rochester, NY • On-site

Gigs Recruiting, LLC
See more jobs at Gigs Recruiting, LLCexternal

Other

Re-posted 21 days ago

Job description

Post-Sale Project Coordinator

Own post-sale project coordination, customer success, and LPR portfolio management during COMPANY's growth phase. Transition from outgoing service manager in first 60-90 days to lead 12 active LPR projects end-to-end.

LPR Project Management
  • Manage full lifecycle: contracts, permitting, site prep, installs, approvals, and close-out.
  • Serve as primary customer contact for status, scheduling, and issues (escalate tech to field lead).
  • Coordinate with Lead Field Technician; track milestones, risks, and updates for CEO/sales.
Customer Success
  • Drive post-sale follow-ups, onboarding, quality checks, surveys, and referrals.
  • Monitor renewals/recerts for named accounts.
Operations Support (First 6 Months)
  • Assist dispatch/scheduling; support sales quotes, calls, inventory, and tech/AI evaluations.
Success Metrics
  • On-time LPR delivery with compliance and customer confidence.
  • Smooth onboarding independence in 90 days; high satisfaction/referrals.
  • Efficient dispatch/sales support; proactive inventory/renewals; strong sales-ops-field alignment.
Requirements
  • Organized project manager with customer focus; experience in coordination, installs, or ops.
  • Strong communicator; tech-curious (CRM/AI a plus).
  • Pass background check.

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